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Troubleshooting

Carrier Connect™

Wi-Fi Thermostat

Carrier Proprietary and Confidential

Installation Guide

Fault definitions

The following Fault messages are displayed and logged in the banner during the fault condition and then sent to

the Cloud server.

Faults

Condition

ID TEMP SENSOR HIGH

Temperature reading > 122°F

ID TEMP SENSOR LOW

•

Temperature reading = 0

•

Reading not available

REMOTE SENSOR HIGH

Remote temperature > 122°F

NOTE

Displayed only if

REMOTE SENSOR

is set to

INDOOR

AVERAGE

REMOTE SENSOR LOW

Remote temperature = 0

NOTE

Displayed only if

REMOTE SENSOR

is set to

INDOOR

AVERAGE

HUM TEMP SENSOR HIGH

Humidity sensor temperature > 122°F

NOTE

Displayed only if using humidity temperature as a backup source during a

fault condition with the primary temperature sensor.

HUM TEMP SENSOR LOW

Humidity sensor temperature = 0

NOTE

Displayed only if using humidity temperature as a backup source during

a fault condition with the primary temperature sensor.

ID TEMP RANGE HIGH

Indoor temperature is > 99.0°F

ID TEMP RANGE LOW

Indoor temperature is < 40.0°F

HUM SENSOR FAILURE

Any of the following:

•

Humidity sensor timed out

•

Humidity reading is > 99%

•

Humidity reading is 0

HUMIDITY RANGE HIGH

Humidity reading is > 90%

HUMIDITY RANGE LOW

Humidity reading is < 10%

COM ERROR BACK PCB

Valid packet has not been received from back PCB within last 15 seconds

OUTDOOR SENSOR FAILURE

OD temp > 127 or < -60

NOT CONNECTED TO SERVER

Not connected to Ayla server

NOT CONNECTED TO ROUTER

Router signal strength is 0 = no bars = not connected

WI-FI HARDWARE FAULT

Communications error occurred with Wi-Fi module (resets after valid message

received)

ECONOMIZER FAULT

Contact closure on remote sensor input, as determined by Economizer

Summary of Contents for Connect

Page 1: ...ec ct t W Wi i F Fi i T Th he er rm mo os st ta at t I In ns st ta al ll la at ti io on n G Gu ui id de e CARRIER CORPORATION 2017 A member of the United Technologies Corporation family Stock symbol UTX Catalog No 11 808 579 01 11 3 2017 ...

Page 2: ...our local Carrier office Important changes are listed in Document revision history at the end of this document CARRIER CORPORATION 2017 All rights reserved throughout the world i Vu is a registered trademark of Carrier Corporation All other trademarks are the property of their respective owners ...

Page 3: ...ystem using the Carrier Connect Wi Fi Thermostat 23 Occupancy 23 Supply fan 23 Cooling 24 Econ enable 24 Heating 25 Dehumidification 25 Humidification 26 Filter status 26 Holidays 26 Using the Carrier Connect Wi Fi Thermostat s screens 27 HOME 27 SETPOINT 28 MODE 29 SETTINGS 29 HUMIDITY 29 FAN 31 PROGRAM 31 HOLIDAY 32 BANNER 32 DATE and TIME 33 SOFTWARE screen and BACKLIGHT screen 33 ADVANCED 33 F...

Page 4: ......

Page 5: ...060140 2 R Quick Start Guide Catalog No 11 808 575 01 Some of the features Supporting standard air conditioning and heat pump rooftop and split units 7 day scheduling with up to 4 periods per day Holiday scheduling Full color touchscreen that s easy to navigate Remote programming and monitoring using secure Apple or Android mobile app or Web portal Text and email service alerts Automatic software ...

Page 6: ...tat Carrier Connect Wi Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION 2017 Installation Guide 2 All rights reserved To wire the thermostat to equipment Packaged Rooftop Units Wiring the Carrier Connect Wi Fi Thermostat ...

Page 8: ...e Carrier Connect Wi Fi Thermostat Carrier Connect Wi Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION 2017 Installation Guide 4 All rights reserved Dual fuel systems Furnace and heat pumps ...

Page 9: ...i Thermostat Carrier Connect Wi Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION 2017 Installation Guide 5 All rights reserved Air Handler or DX Coil Heat Pump split system Water Source or Non Carrier Heat Pump ...

Page 10: ... Carrier Connect Wi Fi Thermostat Carrier Connect Wi Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION 2017 Installation Guide 6 All rights reserved Air Handler or DX Fan Coil AC Split System ...

Page 11: ...he thermostat 1 Turn off 24 Vac power at the equipment circuit breaker or the system switch 2 Place the thermostat base against your wall to mark drill holes NOTE To cover a horizontal 2 x 4 electrical box install accessory wallplate 3 Drill the anchor holes or use existing holes to mount the wallplate Drywall Drill 3 16 hole for the anchor Plaster Drill 7 32 hole for the anchor 4 Pull wires throu...

Page 12: ...d 5 Attach the base to the wall with the provided screws 6 Straighten the wires and match your wire configuration to the terminals on the base 7 Connect each wire individually by pushing down on the color coded quick connect tab inserting it into the connector opening and then releasing the tab 8 Attach the thermostat face by aligning it with the hinge guide on top of the back ...

Page 13: ...t displays the HOME screen See HOME page 27 for details 10 Configure your system as described in this document To connect a remote input sensor or contacts NOTE Use the specified type of wire and cable for maximum signal integrity Power N A Description Stranded twisted pair Conductor If 100 ft 30 5 meters 22 AWG unshielded If 100 ft 30 5 meters 22 AWG shielded Maximum length 500 feet 152 meters In...

Page 14: ...arrier Connect Wi Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION 2017 Installation Guide 10 All rights reserved Match wire colors when connecting thermostat to sensor Wiring for space temperature sensor averaging 4 sensors ...

Page 15: ...Wiring the Carrier Connect Wi Fi Thermostat Carrier Connect Wi Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION 2017 Installation Guide 11 All rights reserved 9 sensors ...

Page 16: ...ple IOS 7 0 or later or Android 4 2 or later 1 After downloading Connect App select USER SETUP and Register New Account NOTE You can also register new accounts using the website connectstat carrier com 2 Enter an email address that you can access on your mobile device and receive the confirmation email to complete the registration process 3 Select SETUP NEW THERMOSTAT and follow the Connect App in...

Page 17: ...Create groups of thermostats that you have registered Create groups of thermostats that other owners have shared with you Get online product information Find local dealer support To navigate On a touchscreen device use any of the following swipe the screen tap the arrow on the side tap a dot on the bottom of the screen on either side of the HOME button On a non touchscreen device click on the gray...

Page 18: ...d Unoccupied periods When operating in AUTO MODE the fan only runs when there is an active heating or cooling demand When you select ON the fan runs continuously except during the Blower On Delay when a heat cycle is starting There is a 30 second minimum on off timer when changing the FAN MODE NOTE The following selections are not available if the thermostat has been configured for non programmabl...

Page 19: ...r of days Select ADVANCED to configure same day of each week s of that month To delete a holiday on the Mobile app swipe the selected holiday to the left and select Delete Web app select x on right side of the holiday SETTINGS Enter the name and location of the thermostat for the user s reference The user can enter an email address for alerts and a mobile phone number to receive text alert message...

Page 20: ... the SYSTEM SETTINGS screen NOTE You can ONLY access the SYSTEM SETTINGS screens from the thermostat itself not the app or web 3 Enter the 3 digit security PIN code if applicable to open the SYSTEM SETTINGS screen 4 Use the advanced options on the SYSTEM SETTINGS screens to configure and setup your system change and view options NOTES The yellow Row Indicator at the right side of the screen indica...

Page 21: ...pe D R A C NONE A C HP COMPRESSOR STAGES The numbers of compressors NOTES If COMPRESSOR TYPE is set to HP the number of stages also defines the number of HP heating stages If set to 3 the sixth relay output is used for the third stage compressor and the thermostat cannot be configured for Humidifier Humid MiZer dehumidification HP reversing valve operation D R 2 NONE 1 to 3 AUTO ALLOWED Enables an...

Page 22: ...hat would have been a smart recovery the smart recovery starts where it would have been in the linear progression at the same time as when the temporary hold was not active D R 30 NO 30 60 90 minutes FAN ON WITH W Supplies a fan output demand as soon as a W1 or W2 output demand is active D R YES YES NO REVERSING VALVE Defines whether the ON state of the reversing valve is used for heating or cooli...

Page 23: ... on a demand for cooling based on the configured value Normal cooling always starts with first stage compressor Y1 and stages up to the second Y2 when the demand is sufficient and staging and cycle timer constraints are satisfied If the outdoor temperature is equal to or greater than the configured value of 80 F to 110 F all stages of cooling are energized If set to ON all stages are energized on ...

Page 24: ... 52 F 52 F to 90 F AUX HEAT LOCKOUT The outdoor temperature value that lockouts the auxiliary heat If the AUX HEAT LOCKOUT temperature setting is not OFF and the outdoor air temperature is greater than AUX HEAT LOCKOUT value then the Aux Heat W1 and W2 outputs are not energized Once the output is energized it remains energized until the demand algorithm no longer requires the capacity of the auxil...

Page 25: ... on D R 1 0 F 0 3 F to 2 0 F in 0 1 F increments AIR FILTER REMINDER The number of hours before a SYSTEM EVENT reminds the occupant to change the indoor air filter If set to OFF a SYSTEM EVENT will not occur to remind the homeowner to change the indoor air filter Decrements to the timer happen each hour of total equipment runtime Minutes are not stored in non volatile memory so a power reset clear...

Page 26: ...ntial CARRIER CORPORATION 2017 Installation Guide 22 All rights reserved Parameter Name Description Default and Range FACTORY DEFAULTS Press and hold the 5 button for 5 seconds to initiate and restore all system setting defaults Press the CANCEL button to go back to SYSTEM SETTINGS screen ...

Page 27: ...he optional 6th relay for only one of the following functions Reversing valve Third stage cooling Humidification Dehumidification Occupancy Configure the thermostat to operate in a programmable or non programmable mode Non programmable operates continuously in occupied mode Programmable operates as a 7 day programmable thermostat for either 2 or 4 periods per day You can set each period as occupie...

Page 28: ...perature has exceeded the cooling setpoint by the DIFFERENTIAL value 5 F default Additional stages are added and dropped based on demand using the DIFFERENTIAL value STAGE DELAY timer and FORCED STAGE UP timer configuration values If the LOW COOL LOCKOUT is configured for ON or between 80 F and 110 F and the OAT is equal to or greater than that value cool stages 1 and 2 are energized on a demand f...

Page 29: ...d FORCED STAGE UP timer configuration values If the LOW HEAT LOCKOUT is configured for ON or between 20 F and 5 F and the OAT is equal to or less than that value heat stages 1 and 2 are energized on a demand for heating and remain on until the heating demand is satisfied NOTE Once a heating stage is energized it will remain on for a minimum of 5 minutes regardless of demand Dehumidification There ...

Page 30: ...TAGES 3 Must be in heating mode Humidity must be 3 less than the humidify setpoint Humidification ends when the humidity rises 3 above the humidify setpoint or the heating demand is satisfied Filter status FILTER STATUS is based on a supply fan runtime which you can configure from 500 to 3000 hours A filter status alert displays when the filter timer exceeds the configured number of hours Press to...

Page 31: ...ect those screens on the SYSTEM SETTINGS BANNER screen Page Indicator You can tap the HOME icon at any time to go to the HOME screen You can either swipe or tap the dots to the left or right to navigate The dot turns from gray to white to indicate the page you are on Wi Fi Signal The more green bars the stronger the signal Red indicates it is not currently connected to a router Pressing the Wi Fi ...

Page 32: ...nter of this screen Press to switch buttons and functions OCCUPIED UNOCCUPIED button PLAY button allows you to either play use as is or alter the program schedule Text on top of the button is the current state Text beneath the button is what will happen when you press the button If the schedule is running the Occupancy button and the text display whether the schedule is currently running OCCUPIED ...

Page 33: ... restart the Minimum OFF Timer that must expire before the equipment IS turned on in the new MODE Going from any HEAT or COOL to OFF immediately shuts off any active equipment after the 10 second delay SETTINGS Use this screen to change or view the options in the thermostat The advanced SYSTEM SETTINGS screens are only available from the thermostat See To configure advanced SYSTEM SETTINGS page 17...

Page 34: ... Cooling setpoint Cooling Setpoint Cooling Setpoint 70 F x Dehumidify Error 10 with maximum dehumidify Error of 6 i e use 6 if 6 75 Cooling setpoint Cooling Setpoint Dehumidify Error 2 with maximum dehumidify Error of 6 When cooling to dehumidify the minimum ON timer increases to 5 minutes and the second stage or greater is not started unless there is also a cooling demand Humidi MiZer When the ou...

Page 35: ...ections are not available if the thermostat has been configured for non programmable operation CAUTION The AUTO selection is a violation of the ASHRAE 90 1 and California Title 24 but is a feature of the thermostat for building owners that mandate auto fan operation during occupied periods for energy conservation purposes PROGRAM You can only view the program schedule on this screen on the thermos...

Page 36: ...how up only when viewing the current day of the week HOLIDAY This screen displays the current year s holiday schedule On a holiday the setpoints for the first UNOCCUPIED time range are used for the entire day Scroll the vertical yellow Row Indicator to see more holidays BANNER Press the center of the scrolling Banner to switch to the screen indicated by the text You can swipe the banner to change ...

Page 37: ...ADVANCED screen is set to NO SOFTWARE screen and BACKLIGHT screen SOFTWARE Displays the current software s status BACKLIGHT Use to change the backlight intensity in Active and Dormant modes The blue Active Backlight wheel adjusts the backlight intensity from 10 to 100 75 is the default and recommended when the thermostat is in an active state being accessed or viewed by the end user The purple Dor...

Page 38: ... again using the mobile App D R ENABLED ENABLED DISABLED SOUND adjust the sound made when touching the thermostat D R CLICK OFF CLICK or BEEP FILTER Available on the thermostat only Use to reset the FILTER ALERT and see the FILTER RESET REMINDER timer information Press the RESET button to reset the timer to its configured value in the advanced SYSTEM SETTINGS See To configure advanced SYSTEM SETTI...

Page 39: ...OFTWARE UPDATE EVENTS POWER CYCLE EVENTS PARAMETER OUT OF RANGE EVENTS SERVER CONNECTIVITY EVENTS NON VOLATILE MEMORY FAULTS TEMPERATURE FAULTS The list displays the 5 most recent logged events with the most recent at the top The last line in the list includes the RESET LOG command to clear the list Pressing an event item displays a screen with more information Press the BACK button to return to t...

Page 40: ...i Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION 2017 Installation Guide 36 All rights reserved SERVICE Displays the dealer installer service contact information This information is editable using the mobile App LAN mode transfer and Wi Fi transfer ...

Page 41: ...ears and the Start button reappears e If a third stage exists it starts running after the second stage countdown reaches 0 f While the HEATING and EM HEAT MODES are running if a humidifier has been configured a HUM button appears below the STOP button If you press the HUM button the text HUMIDIFYING appears and turns on the humidifier g While the COOLING MODE is running if a dehumidifier has been ...

Page 42: ...um Rev Val 0 Rev Val B Fan Only Off Off Off Off On Off X X X X Cool 1 A C On Off Off Off On Off X X X X Cool 2 A C On On Off Off On Off X X X X Cool 3 A C On On Off Off On On X X X X Cool 1 Heat Pump On Off Off Off On X X X On Off Cool 2 Heat Pump On On Off Off On X X X On Off Dehumidify Off Off Off Off On X On X X X Cool 1 and Dehumidify On On Off Off On X On X X X Cool 2 and Dehumidify On Off Of...

Page 43: ...a fault condition with the primary temperature sensor HUM TEMP SENSOR LOW Humidity sensor temperature 0 NOTE Displayed only if using humidity temperature as a backup source during a fault condition with the primary temperature sensor ID TEMP RANGE HIGH Indoor temperature is 99 0 F ID TEMP RANGE LOW Indoor temperature is 40 0 F HUM SENSOR FAILURE Any of the following Humidity sensor timed out Humid...

Page 44: ... a non volatile flash memory Installer settings Owner settings Program schedule Software information Dealer information Fault and system event information Date and time The Carrier Connect Wi Fi Thermostat uses a capacitor to maintain date and time for approximately 2 hours in order to maintain data during short power interruptions If the power outage is longer than 2 hours the date and time will ...

Page 45: ...d SYSTEM SETTINGS Removed note regarding FAULT INPUT not being available C TS CP E ZL 6 5 17 What is the Carrier Connect Wi Fi Thermostat Added contents of package C TS CP E RD 5 9 17 Fault definitions Added ECONOMIZER FAULT C TS CP E RD To configure advanced SYSTEM SETTINGS Added OCCUPANCY and FAULT INPUT to REMOTE SENSOR Added OCCUPANCY OUTPUT OCCUPANCY INPUT and LINE FREQUENCY C TS CP E RD To c...

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Page 48: ...CARRIER CORPORATION 2017 A member of the United Technologies Corporation family Stock symbol UTX Catalog No 11 808 579 01 11 3 2017 ...

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