PRODUCT CODE
MS01118
P. 24
P. 23
PRODUCT CODE
MS01118
8. TROUBLESHOOTING
This table is to be used as a guide ONLY, if experiencing issues with the scooter. If you are still
unable to operate the scooter, please contact your Authorized Service Center.
Table 1: Basic Troubleshooting
Symptoms
What to Look For
Solution
Scooter does not move
1. The Key switch is “OFF”
1. Turn the key switch “ON”
2. The Circuit Breaker has
tripped
2. Reset the circuit breaker
3. The brake release lever is in
“Freewheel Mode”
3. Move the freewheel lever into
the “Drive Mode”
4. The charger is connected
4. Disconnect the charger
5. The battery level is low
5. Charge the battery
6. The scooter shuts down to
preserve battery power
6. Turn the key switch “OFF” and
then turn key switch “ON”
7. Controller Error
7. Check diagnostic light for
Flash Code (See table 2)
The scooter wheels are
wobbly when riding the
scooter
1. The seat is loose
1. Check the seat for damage or
loose parts
2. The bearing(s) in the tiller is
worn
2. Replace the tiller bearings
The scooter does not go
the expected range
1. The battery is charged
infrequently
1. Charge scooter regularly
2. The battery is worn or
defective
2. Drop test battery. Replace if
required
3. External temperature
3. Allow battery to reach room
temperature and then fully
charge
4. The charger is defective
4. Contact your Authorized
Service Center
The scooter is moving
erratically when the
throttle lever is pressed
1. The throttle is faulty
1. Contact your Authorized
Service Center
The scooter’s brake
makes an irregular noise
1. The brake pad contains dirt/
grit
1. Use an air hose to remove
dirt/grit
The scooter’s brake lever
does not move
1. There is rust/corrosion
1. Spray the brake area with
lubrication oil
The scooter’s steering is
stiff and hard to move
1. The tiller bearing(s) contains
dirt/grit
1. Spray the tiller bearing area
with lubrication oil
The diagnostic flash codes for your scooter are designed to help you perform basic
troubleshooting quickly and easily. A diagnostic flash code flashes from the diagnostic
light in the event one of the conditions listed below develops.
Table 2: Scooter Controller Internal Diagnostics
Flash
Description
Meaning
1
Low Battery
The batteries have run out of charge.
• Recharge the batteries.
• Check the battery and associated connections and wiring.
2
Bad Motor Connection
The motor or its associated wiring is faulty.
• Check the motor and associated connections and wiring.
3
Motor Short Circuit
The motor or its associated wiring is faulty.
• Check the motor and associated connections and wiring.
4
Not used
5
Not used
6
Drive Inhibit
Either a Stop function is active or a Charger Inhibit or OONAPU
condition has occurred.
• Release the Stop condition (seat raised etc.).
• Disconnect the Battery Charger.
• Ensure the Throttle is in neutral when turning the
controller on.
• The Throttle may require re-calibration.
7
Throttle Fault
The Throttle, speed limit pot, SRW or their associated wiring
may be faulty.
• Check the Throttle and speed pot and associated
connections and wiring.
8
Controller Fault
The Throttle may have an internal fault.
• Check all connections and wiring.
9
Park Brake Fault
Either a park brake release switch is active or the park break
is faulty.
• Check the park brake and associated connections and
wiring.
• Ensure any associated switches are in their correct
positions.
10
High Battery Voltage
Battery voltage is too high. This may occur is overcharged
and/or travelling down a long slope.
• If travelling down a slope, reduce your speed to minimize
the amount of regenerative charging.
