25
7 . TROUBL E SHOOT ING A N D S PECIF ICAT ION
■
TROUBLE SHOOTING
Symptom
Probable cause
Solution
Limited driving
distance:
♦
Batteries not fully charged:
♦
Batteries weak - won’t hold
charge:
♦
Charge batteries overnight or ensure 10 hours of
charge. Ensure setting on charger is correct
♦
Replace batteries
Batteries not
charging:
♦
Charger not working:
♦
Battery connections loose:
♦
No current at wall socket:
♦
Bad connection on charger,
charger cable, plug or internal
wiring problem:
♦
Replace charger
♦
Check all connections. Secure connections
♦
Switch to another wall socket
♦
Replace charger or repairs required. Contact CareCo
Customer Service on 0845 611 8022 or email:
[email protected]
Batteries draw
excessive current
when charging:
♦
Battery failure:
♦
Replace batteries
Charge indicator
shows low charge
level soon after
charging:
♦
Batteries weak - won’t hold
charge:
♦
Electrical malfunction:
♦
Charger not operating:
♦
Replace battery
♦
Contact CareCo
♦
Replace charger
Battery indicator
flashes the charge
level is low soon
after charging:
♦
Have charger checked:
♦
Weak batteries:
♦
Service or replace charger.
Contact CareCo Customer Service
♦
Replace batteries
Power chair will not
drive:
♦
Motor release levers disengaged:
♦
Batteries require charging:
♦
Charger plugged in:
♦
Circuit breaker tripped:
♦
Engage motor release levers
♦
Charge batteries. Make sure setting on charger is
correct
♦
Unplug charger from wall outlet
♦
Reset breaker. If breaker trips again, repairs may be
necessary
♦
Contact CareCo Customer Service
Motor ‘chatter’ or
runs irregularly:
♦
Electrical malfunction:
♦
Contact CareCo Customer Service on
0845 611 8022 or email: [email protected]
Joystick erratic or
does not respond as
required:
♦
Electrical malfunction:
♦
Controller programmed
improperly:
♦
Contact CareCo
♦
Contact CareCo
Only one (1) rear
wheel turns:
♦
Electrical malfunction:
♦
One motor release lever is
engaged:
♦
Contact CareCo
♦
Disengage motor release lever
