ECGC-70-002, Rev. 8, February 05, 2019
17
Troubleshooting
Problem
Possible Cause(s)
Solution
Device does not send ECG
to application
The battery is very low or
depleted
Re-charge battery
The Bluetooth radio is not
enabled on the cellular
device
Turn Bluetooth ON in the
cellular device
The ECG Check is out of
range with the cellular
device
Move closer to the cellular
device
–
the ECG Check
device and the cellular
device must be within 10
meters for ECG data
transfer.
The user has not touched
both electrodes.
Ensure both electrode pads
are in contact with the
user
’
s skin
ECG Data is not being
analyzed
There is no connection to
the internet
Turn on your cellular data
or connect to a WiFi access
point
ECG analysis comes back
with a bad recording
Too much noise or
movement in the
recording
Do not move & remain still
while the device is
recording
Not enough ECG data was
collected
Keep the device in contact
with the skin for 30
seconds
Cellular device is running
slowly
Too many applications
open
Manually close the
applications or restart your
cellular device.
ECG Check application
does not launch
Too many applications
open
Manually close the
applications not in use or
restart your cellular device.
