captel 880i Setup Manual Download | Manualshive

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305-018601 3/15

Setup Guide

CapTel

®

880i

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Summary of Contents for 880i

Page 1: ...305 018601 3 15 Setup Guide CapTel 880i ...

Page 2: ...cially trained operator transcribes everything your caller says into captions The captions are sent back over the Internet to your CapTel 880i phone for you to read in the display Because the CapTel 880i relies on the Internet to provide captions setting up the phone takes a few extra steps to make sure it is connected to the Internet properly About Your New CapTel 880i Action Needed Registration ...

Page 3: ...l 880i You can also try the Troubleshooting suggestions at the end of this guide to help with any problems Important Information when Calling for Help The following information may help CapTel Customer Service troubleshoot your problem If possible please have this information handy when you call for help Where To Get Help My Telephone Number My CapTel 880i Electronic Serial Number ESN located unde...

Page 4: ...rsonal Greeting Message Optional 21 Troubleshooting 23 2 TABLE OF CONTENTS Installation Help 888 269 7477 T A B L E O F C O N T E N T S Pres s NO to exit 5 14 11 16 AM CapTel CA 1234 F Hi mom how are you I am fine the weather is so nice outside and I am getting the garden ready what have you been up to oh How CapTel 880i Works Captions of the call are provided over the Internet Connection You talk...

Page 5: ...captions A high speed Internet connection is required Dial up Internet service will not work In home settings that do not have a wireless network you may need a router or switch to connect more than one device to your Internet service Your Internet modem and or router should support DHCP You should also check if a firewall is active on either the modem or the router as it might interfere with conn...

Page 6: ...urface it will be set on or mounted to is stable and secure The area is protected from excessive heat or humidity In WiFi settings it is not necessary for your CapTel phone to be in the same room area as the wireless router However your wireless signal strength may be stronger the closer your CapTel phone is positioned to the wireless router STEP 2 Choosing a Location CapTel 880i Phone Telephone C...

Page 7: ...ne Wall Outlet Line 1 Ethernet LNK ACT Power Telephone Line Plug one end of the telephone cord into the telephone jack labeled Line 1 Located on the back top edge of the CapTel 880i Be sure to use the telephone cord that came with your new CapTel 880i phone Plug the other end of the telephone cord into a telephone wall outlet ...

Page 8: ...e you plug in the power your CapTel phone will automatically check that everything is connected and working properly You can follow along on the CapTel display screen which will tell you what is happening during the set up process TIP Plug your power adapter into an electrical power surge protector to protect your CapTel 880i from damage caused by unspecified electrical voltage or damage caused by...

Page 9: ... Ethernet located on the back top edge of the CapTel 880i Be sure to use the Ethernet cable that came with your new CapTel 880i phone 2 Connect the other end of the Ethernet cable into the jack you use to access your Internet service Depending on how your Internet service is set up for your home office you could be plugging into any of the following An available Ethernet jack on a digital cable mo...

Page 10: ...ut what router or switch will work with your modem The router should support DHCP Connect the router to your DSL Cable Modem Then connect the CapTel 880i to the router or switch using the Ethernet cable as shown below Use the examples on the following pages to match your setting with the correct installation method Case 1 All Outlets Located Together Example 1 All of the connection outlets telepho...

Page 11: ...tlets Located in Separate Rooms If your Internet connection is located in a different room from where you plan to use your CapTel phone choose one of the following examples that best matches your setting Example 1 Use a wireless WiFi router See page 13 for set up instructions ...

Page 12: ...ge protector extension cord or GFI type outlet They must be connected directly into the electrical wall outlet Example 2 Use Powerline Network Adapters Powerline Network Adapters sold separately are available from a computer electronics store or online from WCI www weitbrecht com at an additional cost Outlet should not have other devices plugged in ...

Page 13: ...ht into a wall outlet similar to how an electrical outlet or a telephone outlet would work For approximately the same cost as buying Powerline Network Adapters your telephone company or Internet Service Provider can install Ethernet jacks wiring in your home or office directly in the room that you plan to use your new CapTel telephone To learn more about this option please contact your Internet Se...

Page 14: ...a long Ethernet cable longer than the standard Ethernet cable that came with your CapTel telephone to bridge the distance between your phone location and your Ethernet jack Extra long Ethernet cables sold separately are available from a computer electronics store or online from WCI www weitbrecht com at an additional cost ...

Page 15: ... Internet using the WiFi network You do not need to plug in an Ethernet cable To set up your CapTel for WiFi use you will need to know the name of your wireless network also called the SSID as well as any passwords that may be necessary to access the network The way you access your WiFi network with CapTel will be very similar to the way you access the network from a computer or mobile device ...

Page 16: ...ocation that you do not recognize such as a wireless network from a neighbor or nearby office Be sure to select the SSID that matches your WiFi network If you do not see the network you want listed try moving your CapTel phone to an area closer to your wireless router and selecting Refresh Network List CapTel will re scan for available networks See Troubleshooting for WiFi Networks on page 27 for ...

Page 17: ...pending on the type of security on your wireless network you may not be asked to enter a password 5 After you have entered the password press the YES button to accept CapTel will save your network settings and connect to your wireless network Installation Help 888 269 7477 CONNECT TO YOUR INTERNET SERVICE 15 TIP After you have typed your password double check that you have all the letters and numb...

Page 18: ...ss the UP arrow key to set shift lock to capital letters then press the number 7 key three times until you see R on the display screen 3 Use the UP DOWN buttons to highlight the type of Network Security on your WiFi network Press the YES button to select NOTE If you don t know which Network Security to use please check with the person who set up your WiFi network TIP Some network SSID names are ca...

Page 19: ... checks to make sure that you have the most current software version If needed your phone will automatically update its software over the Internet connection Watch the display screen to follow the progress Your CapTel phone may reboot as part of the update process Once the entire update process is completed you will be able to continue with the installation Installation Help 888 269 7477 CONNECT T...

Page 20: ...o use Example To set the time for 11 30 press the 1 key twice then press the 3 key followed by the 0 key Note When you enter the date setting only the last two numbers in the year can be changed 3 When you have set the time and date press the YES key to save TIP To change the time from AM to PM make sure the AM PM section is highlighted then press the 2 key for AM and the 7 key for PM SET THE TIME...

Page 21: ...omer Service Follow the directions on the screen to register Register online at www CapTel com register Or press the blue Customer Service button to reach an Installation Help Specialist Once you ve registered press the CAPTIONS button to clear the registration screen and continue 1 The display screen alerts you that you should read and agree to the Terms Conditions for using CapTel 2 The display ...

Page 22: ...the Terms Conditions are accepted To review the Terms Conditions wording again press the CAPTIONS button The Terms Conditions information will appear again and you will have another opportunity to accept the Terms Conditions by pressing the YES button If you have any questions about the Terms Conditions or how to register your CapTel phone please press the blue Customer Service button for assistan...

Page 23: ...ake your call Please leave a message after the tone To record a personal greeting message 1 Press the YES button to see Options 2 Press the DOWN button to highlight Answering Machine Press YES to select 3 Press the DOWN button to highlight Greeting Message Press YES to select OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or p...

Page 24: ... begin recording again 7 When you are satisfied with your new greeting hang up the telephone handset CapTel will send out your personal greeting whenever the Answering Machine picks up an incoming call NOTE For more information about the Answering Machine please see the CapTel 880i How to Guide 22 RECORD A GREETING MESSAGE Installation Help 888 269 7477 GREETING MESSAGE Play Current Greeting Recor...

Page 25: ...into a working wall outlet or power strip surge protector 씲 If plugged into a power strip confirm that the power strip is turned on If plugged into a wall outlet check whether a wall switch controls the outlet and if so make sure it is switched on NOTE Using an electrical outlet controlled by a wall switch is not recommended 씲 Confirm that you are using the power adapter provided with the CapTel 8...

Page 26: ...ne wall outlet or into your telephone service adapter modem if necessary 씲 Lift the CapTel handset and listen for a dial tone The Signal Meter on the display screen helps show if a dial tone is present CAPTIONS button must be on If there is no dial tone unplug the phone cord and power for one minute then plug back in If a dial tone is not present there may be a problem with your telephone service ...

Page 27: ...outer support DHCP Check the specifications in the instruction manual that came with your router If your router only supports static IP addresses contact Customer Service for assistance Your Internet service provider may also be able to help you identify how your Internet service is configured 씲 Check that your Internet modem DSL modem or Digital Cable modem supports DHCP While most Internet modem...

Page 28: ...t s fully reset with lights going steady This may take up to five minutes to fully reset Next turn on the router making sure it is fully reset Then plug in the CapTel 880i AC adapter all in that order Wait for the logo screen to appear The Captions button should be lit press the Captions button to turn it on if needed 씲 Try electronically resetting the CapTel phone to its original factory default ...

Page 29: ...rk Manually and press the YES button to select Then follow the instructions on page 16 to enter your network name and password if needed Problem CapTel display says A Network Error Has Occurred 씲 Press the NO key to get more information about the type of problem 씲 Please contact CapTel Customer service for assistance Problem CapTel display says Router is out of range or invalid passphrase was ente...

Page 30: ...When you are finished entering the password double check that everything is spelled correctly and that upper lower case letters are listed properly Press YES to accept 씲 Check that the signal strength of your wireless router is strong enough to reach the CapTel phone To check Press the YES button to see OPTIONS Press the DOWN arrow repeatedly until Settings is highlighted Press the YES button to a...

Page 31: ...ur phone may be too far away from the wireless router to establish a reliable connection Try moving your CapTel phone to a location closer to your wireless router Then repeat this process to check the Current Network Settings again to determine if the signal strength can be increased Installation Help 888 269 7477 TROUBLESHOOTING 29 Please call CapTel Customer Service for additional assistance 888...

Page 32: ...from Ultratec Inc 450 Science Drive Madison WI 53711 888 269 7477 V TTY 866 670 9134 Spanish CapTel Customer Service Email CapTel CapTel com Fax 608 204 6167 Web www CapTel com 2012 2015 Ultratec Inc All rights reserved Ultratec and CapTel are registered trademarks of Ultratec Inc ...

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