16. WHAT IF
a. No water comes through the
coffee spout
• Make sure the water tank is inserted
properly and water is in the water
tank.
• Make sure the lever points towards
the front of the machine and is in
the closed position.
• Make sure the selector switch
points to the spout symbol.
• Coffee is ground too fine; use coarser
ground coffee.
b. My coffee is not hot enough
• Pre-warm your cups.
• Pump some hot water through the
coffee spout (see chapter 6).
• Turn on the pump just after the
thermostat light turns off.
• Use finer ground coffee.
• Drink your coffee right away.
c. Coffee does not flow into both
cups at the same rate
You should get at least a 40%/60%
distribution.
• Pump hot water without coffee
through the coffee spout (see
chapter 6).
• Remove carousel and clean thor-
oughly (chapter 15.3).
• Make sure you fill enough coffee
into the coffee funnel.
d. Coffee trickles very slowly into
the cups
• Your coffee is ground too fine. Use
a somewhat coarser grind.
e. Coffee runs very fast into the
cups with very little crema
• Your coffee is ground too coarse.
Use a finer grind.
• Use a bit more coffee.
f. There is some coffee residue in
the bottom of my cup
• With pressure brewed coffee you
will always have some fine coffee
powder in the bottom of your cup.
g. When I use the frother I cannot
get sufficient froth
• Make sure you follow the instruc-
tions in chapter 11.
• If the frother worked before, the
frother is probably clogged. Clean
frother, see chapter 13.
• Make sure that the pump is turned
off, when the selector switch is
pointed to the steam symbol.
• Try a different kind of milk.
17. FREQUENTLY ASKED
QUESTIONS
a. Can I use flavored coffee?
Very often flavored coffee has natural
or artificial sugar additives.
Hardened sugar deposits can clog
and damage the internal brewing
chamber. You can still use flavored
coffee provided you run a hot water
cycle through the coffee spout
within half an hour after your pre-
pared your flavored coffee drink.
Proceed as described in chapter 6
and let approx. 4 to 5 oz. of hot
water run through the coffee spout.
b. Can I fill anything else into the
coffee funnel, e.g. sugar, cinna-
mon, chocolate shavings?
No!
c. Can I fill anything else into the
water tank instead of water, e.g.
milk, sweetened water?
No, you will destroy the pump and
the ThermoCoil system. Exception:
see chapter 15.5 Decalcifying.
d. Can I use the same coffee for
espresso and for "crema coffee"?
Yes, when you brew longer ("crema
coffee") the taste will be less intense.
e. Can I use coffee which is not
labeled "espresso"?
Yes.
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