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CRASH REPLACEMENT
CRASH REPLACEMENT
In the event of an accident or severe crash, the
high forces exerted on the frame and the fork can
lead to structural failure during subsequent use.
With our Crash Replacement (CR) programme we
offer you the opportunity to replace your damaged
Canyon frame at a greatly reduced cost. This offer
is valid up to three years after the date of pur‑
chase. You’ll receive the same or a similar frame
from our current product range (without add‑on
parts, such as seat post, front derailleur or stem).
The CR‑service is limited to the original owner and
to damages that compromise the functionality of
the bike. We reserve the right to suspend this
service if we detect that the damage has been
caused unreasonably.
In order to claim the CR‑service, please contact
our service department by calling our service hot‑
line or by online contact form.
For more details visit our website at
www.canyon.com
Observe the information given in the
chapter
“Intended use”
.
Crash Replacement – Damaged Canyon frames are replaced at
reduced prices
Canyon Bicycles GmbH
Karl‑Tesche‑Straße 12
D‑56073 Koblenz
