44
Remote control (abbreviation: RC)
Description of problem
Possible cause(s)
Solution
The RC display is blank
1. The RC is in idle mode
1. Press any key to activate the RC
2. The batteries are missing or wrongly inserted
2. Insert the batteries correctly (+/-)
3. The batteries are “empty”
3. Insert new batteries correctly (+/-) or charge rechargeable
batteries
The RC keeps showing “Welcome CANTON”, “Good bye
1. The RC processor has crashed
1. Remove a battery from the RC for min. 30 minutes then re-
CANTON” or “please wait”
insert correctly
2. The DM System processor has crashed
2. Switch the DM System off at the mains for min. 30 minutes
then switch it back on
The RC shows “no connection”
1. The DM System is not ready
1. Connect the DM System to the mains power supply and / or
switch
it
“ON”
2. The distance between the DM System and the RC is too great
2. Reduce the distance to less than 10 m
3. The DM System processor or the RC processor has crashed
3. Turn the DM System off at the mains for min. 30 minutes
then turn it back on and / or remove a battery from the RC
for min. 30 minutes then re-insert correctly
4. The RC is not registered with the DM System
4. Register the DM System following the instructions on page
43 (Register your Remote Control with a DM System)
Display on the RC is hard to read
1. Poor contrast setting
1. Press the “0” and “4” keys simultaneously until “kontrast
xx” is displayed and use “<” or “>” to adjust the contrast.
Press “exit” to close the window
The display is in the “wrong” language
1. The display language of the RC has been switched
1. Press the “5” and “9” keys simultaneously until “language”
(German and English are the 2 options)
is displayed and use the function keys to select the desired
language
(display)
2. The language of the DM System has been switched
2. In the “System Menu” (m = > System Menu => factory set
=> language) select the desired language
The RC jumps from IR mode into DM System mode
1. The batteries are almost “empty”
1. Insert new batteries correctly (+/-) or charge rechargeable
batteries
In IR mode commands are carried out 2x
1. When programming the code the key on the original RC was
1. When programming the function only press the key on the
pressed for too long
original RC for a (very) short time
2. The key on the DM – RC was pressed for too long
2. Only press the key on the DM – RC for a very short time
IR device is not operating (correctly)
1. The device has not been correctly programmed
1. Repeat the programming process for the Canton RC with the
original RC of the IR device
2. The distance between the RCs was too great / too short
2. Ensure a distance of approx. 5 cm between the RCs when
programming
3. The code of the original RC cannot be programmed
3. Due to the wide range of devices on the market it can
happen that codes cannot be programmed. Unfortunately
this problem has no solution
Troubleshooting and Optimisation