15
6. Troubleshooting
z
Cannot reinstall the viewer.
• When the viewer is running, the viewer cannot be reinstalled.
Close the viewer and uninstall it. Then reset your Pocket PC terminal and reinstall
the viewer (
Æ
P. 2).
z
Cannot start up the viewer.
• When executing memory of Pocket PC is not enough, the viewer may not be started.
In that case, delete any file that is not needed, or close other applications currently
opened. If the above measures do not work, then you need to reset your Pocket PC
terminal.
• When a dial-up connection is established from the viewer, the viewer may not be
restarted immediately. Wait for ten seconds or so, then restart the viewer to establish
the connection again.
z
Cannot connect to the camera server.
• Check the IP address or port number of the camera server to see if it is specified
correctly (
Æ
P. 10).
• When registered camera site is selected for connection, check the information of the
server to see if it is entered correctly (
Æ
P. 10).
• Check the network connection environment of your Pocket PC. For instance, if you
are using a dial-up connection, use a Web browser to verify if connection is correctly
established.
• When a LAN connection is established and “Always use dial-up connections” is
selected in the Dial-up Settings dialog box, the connection to the camera server fails
because a dial-up connection is established before connection to the camera server is
made. In that case, uncheck the “Always use dial-up connections” box and try again.
• Ask the administrator of the camera server if the camera server is operating
correctly.
z
Cannot control the camera.
• Check to see if you have camera control privileges. Select Camera Position Display to
display Camera Position Indicators. The color of the indicator tells you if you have
control privileges or not (
Æ
P. 13).
• When the camera sever limits the camera control to preset angles, the operations
such as selecting the camera, preset and backlight compensation ON/OFF are only
available.
• Check the settings on the camera server to see if the server prohibits camera control.
• When extreme view restrictions are set at the camera server, camera control may be
restricted as well.
• Ask the administrator of the camera server if the camera server is operating correctly.
z
Cannot obtain camera control privileges.
• When the maximum number of the clients set at the camera server reaches its limit,
or control privileges of other viewer software have priority over the viewer, control
privileges cannot be obtained.
Summary of Contents for Viewer for Pocket PC RV-P1.0
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