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4-8

The Trouble Shooter is a utility for solving printing problems in Windows 95/98/Me or NT
4.0/2000/XP. The Trouble Shooter checks for system configuration setting errors, and if
possible, makes automatic corrections.

The Trouble Shooter does not detect problems related to hardware, such as printer cable
problems, parallel port failure, or ECP setting errors.

To start the Trouble Shooter, select the

Canon PC1200 iC D600 iR1200G Trouble Shooter

icon in the

Canon PC1200 iC D600 iR1200G

group. The Trouble Shooter checks the

following and corrects related problems:

• Free disk space in the drive containing the \Windows directory and free memory
• Installed files
• Selected printer port (checks to see if usable)
• Registries
• RapidPort communication device drivers (Windows NT 4.0/2000/XP)
• Language monitor
• Printer drivers
• Status Window
•

Printer Properties

settings

•

Canon PC1200 iC D600 iR1200G

program folder

If the Trouble Shooter encounters a problem, it displays an error message. Each message
includes several options, such as:

• How to correct the problem
• The problem cannot be corrected by the Trouble Shooter
• Continue troubleshooting
• Exit Trouble Shooter
• Display help information
If Trouble Shooter is used on a network printer client, it performs network-related checks.

Windows NT 4.0/2000/XP Trouble Shooter checks whether Spooler service has started and if
not, displays a dialog box and does not run.

Using the Trouble Shooter

Using the Trouble Shooter

Using the Trouble Shooter

Using the Trouble Shooter

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Summary of Contents for SmartBase PC1270D

Page 1: ...Printer Guide IMPORTANT Read this manual carefully Use this manual when you need quick reference help for the printer feature of your machine ...

Page 2: ... the machine Setting up paper Quick guide for making copies Quick guide for sending faxes Installing the CAPT Document and paper handling Making copies Maintenance Troubleshooting feed and copy issues Sending and receiving faxes Speed dialing Troubleshooting fax issues Printing with the CAPT Checking the Status of a Print Job Troubleshooting CAPT issues NOTE The machine shown in this guide is the ...

Page 3: ...ein or for consequential or incidental damages incurred as a result of acting on information contained in the manual The information contained herein shall not be reproduced in whole or in part without prior written consent from Canon Trademarks Trademarks Trademarks Trademarks LBP Canon and the Canon Logo are trademarks of Canon Inc Microsoft Windows and Windows NT are either registered trademark...

Page 4: ...2 2 Windows NT4 0 2000 XP Printer Properties and Default Document Properties 2 14 Chapter 3 Checking the Status of a Print Job Opening the Status Window 3 2 Using Canon PC1200 iC D600 iR1200G Status Window 3 3 Network Printer Status 3 12 The Status Window Icon 3 13 Closing the Status Window 3 13 Messages 3 13 Chapter 4 Troubleshooting Finding Information 4 1 Printer Problems 4 2 CAPT Problems 4 4 ...

Page 5: ...on concerning operations that may lead to injury to persons or damage to property if not performed correctly In order to use the machine safely always pay attention to these cautions IMPORTANT Indicates an operational warning or restriction Be certain to read these items to operate the machine correctly and to avoid damage to the machine NOTE Indicates a note for operation or an additional explana...

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Page 7: ...nced Installing the Canon Advanced Installing the Canon Advanced Installing the Canon Advanced Printing Technology Printing Technology Printing Technology Printing Technology This chapter describes the CAPT Canon Advanced Printing Technology It includes the following information Installing the CAPT Printing with the CAPT ...

Page 8: ...Users on page 1 23 If you want to install the iR1210G iR1230G PC1210D PC1230D 1270D as a network printer follow the steps in Connecting the iR1210G iR1230G PC1210D PC1230D 1270D as a Network Printer on page 1 26 Installing the CAPT Installing the CAPT Installing the CAPT Installing the CAPT IMPORTANT If there are any printer drivers of previous versions installed on your computer be sure to delete...

Page 9: ...g Connect the machine to your computer Quick Start Guide Turn on the machine Quick Start Guide Start up Windows 98 Windows 95 98 Me Windows 95 98 Me Windows 95 98 Me Windows 95 98 Me USB Users USB Users USB Users USB Users NOTE Using USB Port USB Cable In order to use the printer via USB the following requirements need to be satisfied Your computer must be equipped with a USB port and it is necess...

Page 10: ...ck Next 3 Select Specify a location and click Browse to select the driver in the language that you want to install For example if your CD ROM drive is drive D browse to D English Win9x then click Next Click Next on Windows driver files search for the device 4 Enter the name you wish to use then click Finish ...

Page 11: ...og box appears Click OK to close the dialog box Click Finish on the Add New Hardware Wizard Parallel Port Users Parallel Port Users Parallel Port Users Parallel Port Users IMPORTANT If there already are LBP 460 465 660 800 810 or other printer drivers installed on your computer before installing PC1200 iC D600 iR1200G uninstall those drivers or set them for file output selecting FILE in the port s...

Page 12: ...1 6 3 Select Local Printer and click Next 4 The Wizard displays a list of available printers Click Have Disk ...

Page 13: ...ox appears Use Browse to select the directory or enter the path name that contains the printer software then click OK For example if you are using the CD ROM to install the software and your CD ROM drive is drive D the path name would be D English Win9x 6 Select the printer and click Next ...

Page 14: ...r s port and then click Next 8 Enter the name you wish to use then click Finish 9 When the installation is complete the following dialog box appears To close the dialog box click OK Click Finish on the Add New Hardware Wizard ...

Page 15: ...ndows NT 4 0 2000 XP Windows NT 4 0 2000 XP Windows NT 4 0 2000 XP Windows NT 4 0 2000 XP USB Users USB Users USB Users USB Users NOTE Using USB Port USB Cable In order to use the printer via USB the following requirements need to be satisfied Your computer must be equipped with a USB port and it is necessary that its operation is approved by the manufacturer Windows NT 4 0 is not available for US...

Page 16: ...dialog box appears Click Next Select Search for a suitable driver for my device recommended in the Found New Hardware Wizard and click Next NOTE Unknown may be displayed as the name of the device 4 Select Specify a location and click Next ...

Page 17: ...lect the driver in the language that you want to install For example if your CD ROM drive is drive D browse to D English Win2000 then click OK Click Next on Driver Files Search Results NOTE Click Yes if the Digital Signature Not Found dialog box appears 6 When the installation is complete the following dialog box appears Click OK to close the dialog box Click Finish on the Found New Hardware Wizar...

Page 18: ...d out and the Found New Hardware Wizard dialog box appears Click Next 2 Select Search for a suitable driver for my device recommended in the Found New Hardware Wizard and click Next NOTE Unknown may be displayed as the name of the device ...

Page 19: ... in the language that you want to install For example if your CD ROM drive is drive D browse to D English Win2000 then click OK Click Next on Driver Files Search Results NOTE Click Yes if the Digital Signature Not Found dialog box appears 5 When the installation is complete the following dialog box appears Click OK to close the dialog box Click Finish on the Found New Hardware Wizard ...

Page 20: ...Windows NT Add Printer Wizard 1 Log on as member of Administrators The full control access right for the printer is necessary for the installation of the CAPT 2 From the Start menu select Settings then Printers The Printers folder appears 3 Double click the Add Printer icon The Add Printer Wizard dialog box appears 4 Select My Computer then click Next 5 Select the printer port or ports you want to...

Page 21: ...m Disk dialog box appears Use Browse to select the directory or enter the path name that contains the CAPT then click OK For example if you are using the CD ROM to install the CAPT and your CD ROM drive is drive D the path name would be D english WinNT40 8 Select your printer model from the list of printers displayed then click Next ...

Page 22: ...default printer name or enter the name you wish to use then click Next 10 Select whether this printer is shared or not shared with other computers If it is shared select all the operating systems that will use this printer Click Next ...

Page 23: ...anon PC1200 iC D600 iR1200G icon on the Desktop and the Canon PC1200 iC D600 iR1200G icon is added to the Printers folder 12 When the installation is complete the following dialog box appears Click OK to close the dialog 13 If you opted to print a test page the test page prints after the installation completes and the following dialog appears If the test page printed correctly click Yes ...

Page 24: ...ministrators The full control access right for the printer is necessary for the installation of the CAPT 2 From the Start menu select Settings then Printers in Windows XP select Printers and Faxes from Start menu The Printers in Windows XP Printers and Faxes folder appears 3 Double click the Add Printer icon in Windows XP click Add a printer in Printer Tasks The Add Printer Wizard dialog box appea...

Page 25: ...Click Have Disk in the Manufacturers Printers dialog box 7 The Install From Disk dialog box appears Use Browse to select the directory or enter the path name that contains the CAPT then click OK For example if you are using the CD ROM to install the CAPT and your CD ROM drive is drive D the path name would be D English Win2000 ...

Page 26: ...1 20 8 Select your printer model from the list of printers displayed then click Next 9 Click Next to accept the default printer name or enter the name you wish to use then click Next ...

Page 27: ...on Advanced Printing Technology 10 Select whether this printer is shared or not shared with other computers Click Next 11 Click Yes if you want to print a test page or No if you do not want to print a test page then click Next ...

Page 28: ...e Desktop and the Canon PC1200 iC D600 iR1200G icon is added to the Printers folder 13 When the installation is complete the following dialog box appears Click OK to close the dialog 14 If you opted to print a test page the test page prints after the installation completes and the following dialog appears If the test page printed correctly click OK ...

Page 29: ... Add Printer Wizard To install the CAPT for a network printer you can use the Windows 95 98 Me Add Printer Wizard Network Users Network Users Network Users Network Users 1 Open Explorer and browse the network until you can see the Canon PC1200 iC D600 iR1200G printer icon 2 Double click the printer icon or drag the printer icon to your Printers in Windows XP Printers and Faxes folder 3 Follow the ...

Page 30: ...Browse to select the directory or enter the path name that contains the printer software then click OK 7 If the server is a Windows 95 98 Me computer you can enter a name for the printer or accept the default name and click Next NOTE If the connection fails you ll be able to install the printer but you will not be able to use the printer until it comes back online 8 Follow the instructions on scre...

Page 31: ...rs and Faxes folder appears 3 Double click the Add Printer icon in Windows XP click Add a printer in Printer Tasks The Add Printer Wizard dialog box appears 4 Select Network printer server in Windows XP select A network printer or a printer attached to another computer then click Next The Connect to Printer Specify a Printer in Windows XP dialog appears 5 Select the printer you want to connect to ...

Page 32: ...1230G PC1210D PC1230D 1270D Connecting the iR1210G iR1230G PC1210D PC1230D 1270D Connecting the iR1210G iR1230G PC1210D PC1230D 1270D as a Network Printer as a Network Printer as a Network Printer as a Network Printer If you plan to share the iR1210G iR1230G PC1210D PC1230D 1270D on a network install the print server locally then make the following settings See your print server system documentati...

Page 33: ...he Sharing tab 2 Enter the Share Name Comment and Password as needed 3 Click OK 1 Open the Canon PC1200 iC D600 iR1200G Properties window then check Shared As in the Sharing tab 2 Enter the Share Name and Comment as needed 3 Click Add and select the users allowed to access the printer 4 Click OK when you have finished adding users 5 Click OK again NOTE Do not enter space or special character in th...

Page 34: ...onnections folder appears 2 Right click the Local Area Connection icon then select Properties from the menu The Local Area Connection Properties dialog box appears 3 Select File and Printer Sharing for Microsoft Networks then click OK 1 From the Start menu select Control Panel The Control Panel folder appears 2 Click Network and Internet Connections Network and Internet Connections folder appears ...

Page 35: ... can execute from either Status display requires status exchanges between the print server and client using TCP IP or NetBEUI protocols Status display is not supported if IPX SPX is the only protocol used 1 Open the Canon PC1200 iC D600 iR1200G Properties window then check Shared in the Sharing tab 2 Enter the Share Name as needed 3 Click OK The printer icon changes to indicate sharing NOTE Sharin...

Page 36: ...70D Status Window Canon PC1200 iC D600 iR1200G Trouble Shooter Starts the Trouble Shooter program for the CAPT It helps you solve printing problems in Windows 95 98 Me or NT 4 0 2000 XP Chapter 4 Troubleshooting Canon PC1200 iC D600 iR1200G Uninstallation Starts the uninstall program for the CAPT If the CAPT is not working properly it might help to uninstall and then install it again Chapter 4 Tro...

Page 37: ... Window This window shows you the paper moving through the machine how long it will take to print the document and how much of the document has printed From the Status Window you can pause resume or delete the current print job If a printing problem occurs the Canon PC1200 iC D600 iR1200G Status Window automatically opens and identifies the problem Before using the CAPT make sure you select it as ...

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Page 39: ...Printer Properties Printer Properties Printer Properties This chapter describes the dialogs and settings on the Printer Properties screens It includes the following information Windows 95 98 Me Printer Properties Windows NT4 0 2000 XP Printer Properties and Default Document Properties ...

Page 40: ...bs displayed in the Properties dialog box depends on how you have your system set up Screens examples use Windows 98 The way you get to the dialog boxes determines how long the printing options remain in effect If you start from an application s Print command your choices apply only to that print job They will not be stored when you close the application If you start from the Printers folder the s...

Page 41: ...2 3 2 Printer Properties General Tab General Tab General Tab General Tab Lets you print a test page or define separator pages Refer to your operating system documentation for more information ...

Page 42: ... Tab Details Tab Details Tab Details Tab Specifies the printer port and time out settings Refer to your operating system documentation for more information Spool Settings The installer sets the following defaults ...

Page 43: ...s Sharing Tab Sharing Tab Sharing Tab Sharing Tab Specifies the printer sharing settings This tab is available only when file and printer sharing is turned on Refer to your operating system documentation for more information ...

Page 44: ...tom Paper Size option Output Size lets you select the paper size to print on If your output size is set to anything other than Match Page Size the image will be automatically reduced or enlarged to fit on the page Copies lets you specify the number of copies to be printed 1 to 999 Orientation lets you select the direction of printing relative to the paper Portrait Landscape Page Layout lets you se...

Page 45: ...urrent settings click View Settings which is located on the Page Setup Finishing Paper Source and Quality tabs Click on the tabs in the View Settings dialog box to view the settings for each tab Custom Paper Size Settings Custom Paper Size on the Page Setup tab window allows you to define custom paper sizes for quick selection You can specify the name width and height of each size You can have up ...

Page 46: ...e Setup tab accesses the settings to specify how you want the overlay and print data printed including the print position size and whether it is printed in the foreground on top of or background under the application data 1 Select one of the predefined sizes from the Custom Paper List 2 If you wish enter a unique name in the Name area 3 Select the Unit of measurement Millimeter or Inch 4 Define th...

Page 47: ...nd preview are updated The overlay file must be a Windows bitmap or a Windows metafile Overlay Placement lets you specify if you want the overlay to appear in back of the application data or in front of the application data Background Foreground Position lets you specify the position of the overlay based on its distance from the paper s left and top edges Size lets you set the size of the overlay ...

Page 48: ...ing Tab Finishing Tab Finishing Tab Finishing Tab Specifies how final output is collated and printing pages in reverse output order Check the check boxes to collate the document or print it in reverse output order ...

Page 49: ...from Cassette or Multi purpose Tray Paper Type lets you select from following types of paper Plain Paper including coloured paper recycled paper 64 80g m2 Transparencies Tracing Paper tracing paper thin paper 52 63g m2 Special Paper 1 thick paper Special Paper 2 postcards envelopes 81 128g m2 When Paper Source is set to Cassette please do not select paper types other than Plain Paper ...

Page 50: ...image Different halftone patterns give different grey shade results Brightness is the relative proportion of light and dark areas Decreasing brightness darkens the overall image increasing brightness lightens it Brightness is expressed as a relative range from 80 to 80 Contrast is the degree of difference between the lightest and darkest areas of an image Decreasing contrast lightens the dark area...

Page 51: ...oner saver and Image Refinement Toner Save thins the black areas of print data so toner consumption is reduced Image Refinement is a printer technology from Canon with which the printer automatically senses and refines the jagged edges and ragged curves of characters and graphics ...

Page 52: ... mouse button on the Canon PC1200 iC D600 iR1200G icon in the Printers in Windows XP Printers and Faxes folder and select Document Defaults from the pop up menu You can also open an equivalent dialog box and specify the setting by selecting Print or Page Setup from the File menu of an application Windows NT4 0 2000 XP Printer Properties and Windows NT4 0 2000 XP Printer Properties and Windows NT4 ...

Page 53: ...cifies to print a test page and separator pages Refer to your operating system documentation for more information Ports Tab Ports Tab Ports Tab Ports Tab Lets you specify the port to which the printer is attached Refer to your operating system documentation for more information ...

Page 54: ...m documentation for more information Spool print documents so program finishes printing faster and Start printing immediately are set automatically when you install the printer driver Sharing Tab Sharing Tab Sharing Tab Sharing Tab Specifies the printer sharing settings Refer to your operating system documentation for more information ...

Page 55: ...2 17 2 Printer Properties Security Tab Security Tab Security Tab Security Tab Lets you specify security settings Refer to your operating system documentation for more information ...

Page 56: ...dialog This dialog contains a listing of the available papers and their definitions Available Paper has Height 127 0 355 6 mm and Width 76 2 215 9 mm that were defined in the Forms tab in the Print Server Properties dialog box the Print Server Properties dialog box can be accessed by selecting Server Properties from the File menu of the Printers in Windows XP Printers and Faxes folder Only sizes t...

Page 57: ... other than Match Page Size the image will be automatically reduced or enlarged to fit on the page Copies lets you specify the number of copies to be printed 1 to 999 Orientation lets you select the direction of printing relative to the printer s paper Portrait Landscape Page Layout lets you select the number of pages per sheet 1 2 4 8 9 If you select more than 1 the image may be reduced to fit on...

Page 58: ...ch as a logo to the print data from an application For example when using an overlay you can automatically print your logo on letters you create Overlay on the Page Setup tab accesses the settings to specify how you want the overlay and print data printed including the print position size and whether it is printed in the foreground on top of or background under the application data Use Browse to s...

Page 59: ...map or a Windows metafile Overlay Placement lets you specify if you want the overlay to appear in the back of the application data or in front of the application data Background Foreground Position lets you specify the position of the overlay based on its distance from the paper s left and top edges Size lets you set the size of the overlay Unit lets you select the units of measurement Millimeter ...

Page 60: ...es in reverse output order Check the check boxes to collate the document or print it in reverse output order Preferences Preferences on the Finishing tab window opens the Preferences dialog box The check box lets you turn EMF Spooling on If this is not checked EMF Spooling will be off This setting is unchecked by default ...

Page 61: ... Select from Cassette or Multi purpose Tray Paper Type lets you select from following types of paper Plain Paper including coloured paper recycled paper 64 80g m2 Transparencies Tracing Paper tracing paper thin paper 52 63g m2 Special Paper 1 thick paper Special Paper 2 postcards envelopes 81 128g m2 When Paper Source is set to Cassette please do not select paper types other than Plain Paper ...

Page 62: ...image Different halftone patterns give different grey shade results Brightness is the relative proportion of light and dark areas Decreasing brightness darkens the overall image increasing brightness lightens it Brightness is expressed as a relative range from 80 to 80 Contrast is the degree of difference between the lightest and darkest areas of an image Decreasing contrast lightens the dark area...

Page 63: ...oner saver and Image Refinement Toner Save thins the black areas of print data so toner consumption is reduced Image Refinement is a printer technology from Canon with which the printer automatically senses and refines the jagged edges and ragged curves of characters and graphics ...

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Page 65: ...rint Job This chapter describes how to check the status of print jobs You can track and control your print jobs using either of the following methods The Canon PC1200 iC D600 iR1200G Status Window Tells you exactly what is happening with the current print job The Windows Printers in Windows XP Printers and Faxes folder Helps you control and manage all print jobs in a queue for all printers install...

Page 66: ...arts if the Status Window was open the last time Windows was closed You can also open the Status Window by clicking on the Status Window icon in the Windows taskbar and selecting the Canon PC1200 iC D600 iR1200G If multiple iR1210G iR1230G PC1210D PC1230D 1270D machines are connected select a printer from the list The Status Window opens and displays information for the selected printer Opening th...

Page 67: ...he printer Error message area Gives a description of situations requiring action Animation area Shows an animated graphic indicating the current printer status The graphic background changes from blue normal to orange when user action is required or to red when a warning is issued Progress bar Indicates the progress of the current job Tool bar Use to pause delete or resume printing Job information...

Page 68: ...0 iR1200G Status Window The Job menu includes the following options Pause This temporarily halts printing of the current document After the current page completes printing the printer pauses until you select Resume Job Resume This resumes printing with the next page of the document you paused Cancel This cancels printing of the document currently being printed ...

Page 69: ...he Option Settings dialog box that lets you change the settings for the Status Window Port This opens the Port Setting dialog box when the printer is connected to a local parallel port This setting is unavailable if the printer is not connected to a local parallel port or while printing is in progress Option Settings This dialog box lets you define when and how you want the Canon PC1200 iC D600 iR...

Page 70: ...s Status Window is continually monitoring the printer Only while Displaying Printer Status Window Status Window is monitoring the printer only when Printer Status Window is displayed Only while Printing Status Window is monitoring the printer only when printing a job Always Display Printer Status Window on Top places the Status Window on top of all windows on the desktop Port Setting This dialog b...

Page 71: ... Using the Help Menu Using the Help Menu Using the Help Menu You can select the Help menu from the menu bar of the Canon PC1200 iC D600 iR1200G Status Window Help Topics Displays the search window for help topics About Displays Status Window version information ...

Page 72: ...cel Cancels the current print job If you are printing several documents the CAPT continues to the next print job in the queue and displays the status of that print job To cancel all print jobs in the queue simultaneously choose Settings from the Start menu then select the Printers folder in Windows XP select Printers and Faxes from Start menu Double click the Canon PC1200 iC D600 iR1200G icon to d...

Page 73: ... Tab Window Print Job Details This tab shows information related to the job that is currently printing The following types of information are displayed Document Name User Name Host Name Approximate Time Remaining Approximate Finish Time Some of this information may not be displayed depending on the printer status ...

Page 74: ...g types of information are displayed Document Name Result Owner Pages Complete Time The job history displayed in the job information area can list a history of up to 100 jobs beginning from the time the Status Window was started The job logs list clears whenever you terminate the Status Window ...

Page 75: ...3 11 3 Checking the Status of a Print Job Print Job List This tab shows information related to the jobs that have not yet started Document Name Status Owner Started At ...

Page 76: ...pens automatically it closes automatically when printing completes or the error is cancelled unless the user interacted with the window or its menus Performing print job operations Print job operations pause resume cancel may be performed from either the print server or the client for the job After a client performs a print operation no other operations are allowed until the server confirms that t...

Page 77: ...s Window Icon The Status Window Icon The Status Window Icon The Status Window Icon Printer Ready Indicates that the printer is ready to print Printing Paused Indicates that printing has paused Attention Required When the Status Window displays an alert the window automatically opens to its full size You can minimise the window again but you will not be able to resume printing until you take the ac...

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Page 79: ...an print a self test but the printer does not print other jobs or your printed output is not what you expected the problem is with your computer software or cables If your printer is not operating properly try the suggestions in this chapter in the order listed If you have a problem with your printer and you cannot resolve it by referring to the information in this chapter please refer to the Refe...

Page 80: ...ompatible Make sure you are using an 8 bit Centronics compatible parallel interface cable with bi directional capability Your computer might not be working properly Check your computer make sure it is turned on and working properly No power is supplied Power cord might not be plugged in Make sure the power cord is securely plugged into both the machine and the AC outlet AC outlet might not be supp...

Page 81: ...e if this solves the problem Printer locks up system Your system setup might be a problem Verify that you have a high quality shielded interface cable The problem might be your BIOS Verify that your BIOS setup is correct See your computer s documentation for details Verify that your physical memory is working correctly If you have a Toshiba laptop change this line in your CONFIG SYS file c winutil...

Page 82: ...ain For more information see Uninstalling the CAPT on page 4 10 Cannot use Adobe Type Manager ATM fonts Adobe Type Manager ATM is not supported Cannot print with a printer driver other than the Canon PC1200 iC D600 iR1200G The printer driver is connected to the same port as the Canon PC1200 iC D600 iR1200G printer driver Connect the printer driver to a port different from the Canon PC1200 iC D600 ...

Page 83: ... 3 Select Device Manager tab and double click Universal Serial Bus Controllers For Windows 2000 XP select Hardware tab and click Device Manager button 4 Delete ONLY the following USB class drivers under Universal Serial Bus Controller For Windows 98 select Canon iR1210G iR1230G PC1210D PC1230D 1270D For Windows Me Canon CAPT USB Printer and click Delete button For Windows 2000 XP select USB Printi...

Page 84: ...per has jammed in the printer while printing Follow the instructions on the LCD screen of the machine or refer to the Reference Guide for more information Printing resumes automatically when the paper jam is fixed 2 The printer cover was left open or the toner cartridge was not properly replaced after clearing a paper jam Close the cover securely Reference Guide Cartridge Not Loaded There is no to...

Page 85: ...used by other equipment Printing Temporarily Stopped Your computer could not transfer the data to the device due to the large amount of data or a data transfer error occurred Click the Resume button to resume printing Waiting to Print The current job has been interrupted by another job Please wait until the job is finished Printing will begin automatically Energy Saver Mode The printer is in the e...

Page 86: ...led files Selected printer port checks to see if usable Registries RapidPort communication device drivers Windows NT 4 0 2000 XP Language monitor Printer drivers Status Window Printer Properties settings Canon PC1200 iC D600 iR1200G program folder If the Trouble Shooter encounters a problem it displays an error message Each message includes several options such as How to correct the problem The pr...

Page 87: ...ble Shooter prompts if you want to save the results as a text file Check the Save Result check box and enter the desired filename The file saves with the extension of log When you click OK in the above dialog box the Windows Restart dialog box appears You must restart Windows for corrections made by the Trouble Shooter to take effect IMPORTANT To run Trouble Shooter for the Canon PC1200 iC D600 iR...

Page 88: ...CAPT Uninstalling the CAPT Uninstalling the CAPT 1 Click the Start button then point to Programs in Windows XP All Programs 2 Point to Canon PC1200 iC D600 iR1200G 3 Click Canon PC1200 iC D600 iR1200G Uninstallation 4 Follow the on screen instructions 5 Windows 95 98 Me Click OK and your system restarts Windows NT 4 0 2000 XP Click OK recommended to restart your system NOTE In Windows NT 4 0 2000 ...

Page 89: ... envelopes postcards Maximum capacity 100 sheets 80 g m2 paper stack approx 10 mm 3 8 high Paper delivery 100 sheets 80 g m2 paper Startup time Less than 1 second startup from the Energy Saver mode Less than 13 seconds when the printer is plugged into an AC outlet at 20 C 68 F First print Less than 18 second startup from the Energy Saver mode Less than 21 5 seconds when the printer is plugged into...

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Page 91: ...ng the status of a print job 3 1 Client G 1 Collate G 2 Communication Error 4 7 Contrast 2 12 G 2 Control Panels G 2 Custom paper size 2 7 selecting 2 8 D Default setting G 2 Details tab Windows 95 98 Me 2 4 Details button 2 13 2 25 Device Busy 4 7 Device time out 4 3 Dialog boxes Windows 95 98 Me printer properties 2 2 2 13 Windows NT 2000 XP printer properties 2 14 2 25 dpi G 2 Driver See Printe...

Page 92: ...y 4 7 Portrait G 6 Ports tab Windows NT 2 15 Power not supplied 4 2 Print job details tab 3 9 Print job list tab 3 11 Print job log tab 3 10 Print Monitor G 6 Print queue G 6 Printer does not print 4 2 locks up 4 3 problems 4 2 4 3 specifications A 1 speed A 1 stops printing 4 2 Printer animation status window 3 3 Printer driver 4 4 G 6 Printer Error 4 7 Printer icon 3 3 Printer properties Windows...

Page 93: ...8 Toolbar status window 3 3 using 3 8 Trademarks 1 iii Transfer roller G 8 Trouble Shooter 1 30 4 8 4 9 Troubleshooting 4 1 4 10 printer problems 4 2 4 3 removing Canon Advanced Printing Technology Uninstallation 4 10 USB class driver is not properly installed 4 5 U Uninstallation 4 10 USB cable 1 3 1 9 interface G 8 port 1 3 1 9 Using Trouble Shooter 4 8 4 9 USB Port USB Cable 1 3 1 9 W Warm up t...

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Page 95: ...er representation Also referred to as emphasized or double strike printing Brightness The relative proportion of light and dark areas Decreasing brightness darkens the overall image increasing brightness lightens it C C C C Canon Advanced Printing Technology CAPT Software that extends the power of the Windows operating system to a printer to speed up and simplify printing The Canon Advanced Printi...

Page 96: ... your work area in Windows Icons windows and the taskbar are displayed on the Windows desktop dpi Dots per inch A unit of measurement for indicating a printer s resolution The iR1210G iR1230G PC1210D PC1230D 1270D prints at a resolution of 600 dpi Driver A program that controls how the computer and an external device interact The printer driver supplies Windows with information such as description...

Page 97: ... printer automatically senses and refines the jagged edges and ragged curves of characters and graphics Interface The connection between two devices through which they communicate with each other The iR1210G iR1230G PC1210D PC1230D 1270D printer features USB and parallel interface which makes it compatible with IBM and similar personal computers Interface cable The cable with bi directional capabi...

Page 98: ...describe printer or computer memory size My Computer The Windows program that you can use to browse through your computer s filing system and to open drives folders and files You can also use My Computer to manage your files and your filing system by moving copying renaming and deleting items N N N N NetPilot This utility is used to control network printers Network A group of computers connected b...

Page 99: ...ource tab of the Printer Properties dialog screen Parallel interface An interface that transmits multiple bits simultaneously usually in one byte segments Your printer has a built in Centronics type parallel interface See also Centronics interface Parallel interface cable A bi directional cable usually less than six feet long that transfers multiple bits of information to the printer simultaneousl...

Page 100: ...t with the Canon Advanced Printing Technology you are using its printer driver Printers folder The container in which your printer information is stored Progress bar In the Status Window or its icon a horizontal bar that graphically indicates the percentage of the print job that has actually printed Properties dialog box The dialog box that contains information about a particular device such as yo...

Page 101: ...is different from bitmap fonts which are printed in fixed sizes and angles Scaling Enlarging or reducing the printed image Separator page Optional pages printed at the beginning of each document to help separate one print job from another Server A network computer that is directly attached to the printer The server controls the printer and handles print jobs sent from the clients See also Client S...

Page 102: ...the black areas of print data are thinned toner consumption is reduced Tool bar In the Status Window the area in the tab window that includes buttons for pausing resuming and deleting the current print job Transfer roller Presses the paper against the drum to aid the transfer of toner to the paper Trouble Shooter A program that helps you solve printing problems The Trouble Shooter checks the Windo...

Page 103: ...s of a font light medium or bold Also refers to the thickness of paper Windows Explorer The Windows program you can use to browse through open and manage the disk drives folders and files on your computer in a network system You can also use Windows Explorer to view and open shared folders on other computers on the network You can use Windows Explorer to manage your files by moving copying renamin...

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