Canon SmartBase PC1270D, Printer Manual

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4-5
4
T
roubl
es
hoot
in
g
“File not found on CD-
ROM” error when
starting the CD-ROM
Menu.
The program is loaded
from the hard disk
drive.
Remove the CDMENU.EXE file from
your hard disk drive and restart the CD-
ROM Menu program from the compact
disc labeled “User Software”.
Cannot install CAPT
using USB port.
(Windows 98/Me/2000/
XP) USB class driver is not
properly installed. Perform the following steps.
1) Make sure the printer is connected to
your computer using a USB cable and the
printer is turned on.
2) Open the System dialog box in the
Control Panel.(In Windows XP
*
, click
Performance and Maintenance in the
Control Panel . Performance and
Maintenance folder appears. Click See
basic information about your computer .
System Properties dialog box appears.)
3) Select [Device Manager] tab and double
click [Universal Serial Bus Controllers] .
For Windows 2000/XP, select [Hardware]
tab and click [Device Manager] button.
4) Delete ONLY the following USB class
drivers under [Universal Serial Bus
Controller] ;
For Windows 98, select [Canon iR1210G/
iR1230G/PC1210D/PC1230D/1270D] ,
For Windows Me, [Canon CAPT USB
Printer] , and click [Delete] button. For
Windows 2000/XP, select [USB Printing
Support] or [Canon CAPT USB Printer] ,
and uninstall from the [Active] menu.
In case the USB class driver is displayed
under [Other device] , select and delete
ONLY one the following, depending on the
OS you are using;
[Canon iR1210G/iR1230G/PC1210D/
PC1230D/1270D]
,
[Canon CAPT USB
Printer] , or [Unknown] .
5) Close the Control Panel and unplug the
USB cable.
6) Restart Windows 98/Me/2000/XP.
* The procedure for Windows XP is given for Category View Mode.
IMPORTANT
• Never delete other devices or device drivers. Windows may not operate properly.
Problem Cause Solution