Canon SmartBase MPC190, Quick Reference Manual

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8-4
8-4 8-4
8-4 Troubleshooting Chapter 8
P P P P
Problems printing from your computer Problems printing from your computer Problems printing from your computer Problems printing from your computer
See below if you have tried unsuccessfully to print from your computer, or if you
See below if you have tried unsuccessfully to print from your computer, or if you See below if you have tried unsuccessfully to print from your computer, or if you
See below if you have tried unsuccessfully to print from your computer, or if you
cannot print images scanned to your computer.
cannot print images scanned to your computer. cannot print images scanned to your computer.
cannot print images scanned to your computer.
The
The The
The mark indicates problems that also occur when printing copies on your
mark indicates problems that also occur when printing copies on your mark indicates problems that also occur when printing copies on your
mark indicates problems that also occur when printing copies on your
machine. machine. machine. machine.
l Cannot print at all. Cannot print at all. Cannot print at all. Cannot print at all.
1.
1. 1.
1. Is there anything displayed in the LCD?
Is there anything displayed in the LCD? Is there anything displayed in the LCD?
Is there anything displayed in the LCD?
If nothing is displayed, see p. 8-12.
2.
2. 2.
2. Is the Alarm light blinking?
Is the Alarm light blinking? Is the Alarm light blinking?
Is the Alarm light blinking?
If it is blinking, see p. 8-15.
3.
3. 3.
3. Is there a warning or attention displayed in the Status Monitor?
Is there a warning or attention displayed in the Status Monitor? Is there a warning or attention displayed in the Status Monitor?
Is there a warning or attention displayed in the Status Monitor?
If displayed, see p. 8-19.
4. 4. 4. 4. Print the nozzle check pattern ( Print the nozzle check pattern ( Print the nozzle check pattern ( Print the nozzle check pattern (
1
Maintaining the printhead Maintaining the printhead Maintaining the printhead Maintaining the printhead , p. 7-7). , p. 7-7). , p. 7-7). , p. 7-7).
5. 5. 5. 5. Are you trying to print in DOS? Are you trying to print in DOS? Are you trying to print in DOS? Are you trying to print in DOS?
You can only print in Windows and not in DOS.
6. 6. 6. 6. Is there an application error or General Protection Fault error displayed on the computer? Is there an application error or General Protection Fault error displayed on the computer? Is there an application error or General Protection Fault error displayed on the computer? Is there an application error or General Protection Fault error displayed on the computer?
Is the application you are using to print compatible with the operating system? Is the application you are using to print compatible with the operating system? Is the application you are using to print compatible with the operating system? Is the application you are using to print compatible with the operating system?
Refer to the application’s documentation. If the application is not compatible, generally you will
be unable to print.
7. 7. 7. 7. Has the application been allocated enough memory? Has the application been allocated enough memory? Has the application been allocated enough memory? Has the application been allocated enough memory?
If other applications are open, close them to increase the available memory.
Refer to the application’s documentation to check the amount of memory the application
requires.
8.
8. 8.
8. If a problem occurs when printing a specific document
If a problem occurs when printing a specific document If a problem occurs when printing a specific document
If a problem occurs when printing a specific document
Try printing again after opening and editing the document.
9.
9. 9.
9. Does the hard disk have enough available space?
Does the hard disk have enough available space? Does the hard disk have enough available space?
Does the hard disk have enough available space?
If not, delete files you do not need to increase the available disk space.
10.
10. 10.
10. Restart the computer.
Restart the computer. Restart the computer.
Restart the computer.
11.
11. 11.
11. There may be a problem with the printer driver.
There may be a problem with the printer driver. There may be a problem with the printer driver.
There may be a problem with the printer driver.
Remove the MultiPASS Suite software and try reinstalling.
To remove the MultiPASS Suite, see the
Software Guide . To install, see the Set-Up Sheet .
l Cannot print to a shared printer. Cannot print to a shared printer. Cannot print to a shared printer. Cannot print to a shared printer.
1. 1. 1. 1. Is the server (the computer to which the machine is connected) turned on? Is the server (the computer to which the machine is connected) turned on? Is the server (the computer to which the machine is connected) turned on? Is the server (the computer to which the machine is connected) turned on?
Turn the server on.
2. 2. 2. 2. Is the server set up for printer sharing? Is the server set up for printer sharing? Is the server set up for printer sharing? Is the server set up for printer sharing?
Set up the server for printer sharing (
1
Software Guide
).
3. 3. 3. 3. Is the server set up to allow your system access to the shared printer? Is the server set up to allow your system access to the shared printer? Is the server set up to allow your system access to the shared printer? Is the server set up to allow your system access to the shared printer?
Set up the server to allow your system access to the shared printer.