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Canon SmartBase MPC190, Quick Reference Manual

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Canon SmartBase MPC190 Quick Reference Manual Download Page 51

Chapter 7

Maintenance

7-7

7-7

7-7

7-7

M

a

in

tenanc

e

7

7

7

7

P

P

P

P

Maintaining the printhead

Maintaining the printhead

Maintaining the printhead

Maintaining the printhead

Flowchart of printhead maintenance

Flowchart of printhead maintenance

Flowchart of printhead maintenance

Flowchart of printhead maintenance

If print quality deteriorates, follow this procedure:

Step 1

Step 1

Step 1

Step 1

Print the nozzle check pattern 

Print the nozzle check pattern 

Print the nozzle check pattern 

Print the nozzle check pattern 

(

1

p.7-8).

p.7-8).

p.7-8).

p.7-8).

This pattern allows you to check if ink is coming out of the printhead nozzles correctly and if 
the printhead is aligned.

The ink is not coming out correctly.

The ink is not coming out correctly.

The ink is not coming out correctly.

The ink is not coming out correctly.

Step 2

Step 2

Step 2

Step 2

Step 2

Step 2

Step 2

Step 2

Step 3

Step 3

Step 3

Step 3

Step 4

Step 4

Step 4

Step 4

If there is no improvement.

If there is no improvement.

If there is no improvement.

If there is no improvement.

If there is no improvement.

If there is no improvement.

If there is no improvement.

If there is no improvement.

If there is no improvement.

If there is no improvement.

If there is no improvement.

If there is no improvement.

Perform normal printhead cleaning 

Perform normal printhead cleaning 

Perform normal printhead cleaning 

Perform normal printhead cleaning 

(<HEAD CLEANING> setting)

(<HEAD CLEANING> setting)

(<HEAD CLEANING> setting)

(<HEAD CLEANING> setting)

(

1

p.7-9).

p.7-9).

p.7-9).

p.7-9).

You can perform normal printhead cleaning up 
to three times.

Align the printhead 

Align the printhead 

Align the printhead 

Align the printhead 

(

1

p.7-10).

p.7-10).

p.7-10).

p.7-10).

The printhead is misaligned.

The printhead is misaligned.

The printhead is misaligned.

The printhead is misaligned.

Perform deep printhead cleaning (<HEAD 

Perform deep printhead cleaning (<HEAD 

Perform deep printhead cleaning (<HEAD 

Perform deep printhead cleaning (<HEAD 

REFRESHING> setting)

REFRESHING> setting)

REFRESHING> setting)

REFRESHING> setting)

(

1

p.7-9).

p.7-9).

p.7-9).

p.7-9).

Replace the ink tank(s) 

Replace the ink tank(s) 

Replace the ink tank(s) 

Replace the ink tank(s) 

(

1

p.7-3).

p.7-3).

p.7-3).

p.7-3).

The printhead may be damaged. Contact 

The printhead may be damaged. Contact 

The printhead may be damaged. Contact 

The printhead may be damaged. Contact 

your local authorised Canon dealer or the 

your local authorised Canon dealer or the 

your local authorised Canon dealer or the 

your local authorised Canon dealer or the 

Canon help line.

Canon help line.

Canon help line.

Canon help line.

If there is no 

If there is no 

If there is no 

If there is no 

improvement.

improvement.

improvement.

improvement.

Summary of Contents for SmartBase MPC190

Page 1: ...Preface Preface Preface Preface SmartBase MPC190 SmartBase MPC190 SmartBase MPC190 SmartBase MPC190 Quick Reference Guide Quick Reference Guide Quick Reference Guide Quick Reference Guide ...

Page 2: ...canGear are trademarks of Canon Inc All other product and brand names are registered trademarks trademarks or service marks of their respective owners As an ENERGY STAR Partner Canon Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency This equipment conforms with the essential requirements of EC Directive 1999 5 EC We declare that this product conforms with ...

Page 3: ...ll steps in this sheet befor using your machine Printed sheet Printed sheet Printed sheet Printed sheet Set Up Sheet Set Up Sheet Set Up Sheet Set Up Sheet Quick Reference Guide This Guide Quick Reference Guide This Guide Quick Reference Guide This Guide Quick Reference Guide This Guide Printed manual Printed manual Printed manual Printed manual After following instructions in the Set Up Sheet rea...

Page 4: ...PASS Suite CD ROM in your CD ROM drive Insert the MultiPASS Suite CD ROM in your CD ROM drive Insert the MultiPASS Suite CD ROM in your CD ROM drive Insert the MultiPASS Suite CD ROM in your CD ROM drive 2 2 2 2 When the main menu appears click INSTALL ADOBE ACROBAT READER When the main menu appears click INSTALL ADOBE ACROBAT READER When the main menu appears click INSTALL ADOBE ACROBAT READER Wh...

Page 5: ...ons or damage to property if not performed correctly In order to use the machine safely always pay attention to these cautions the machine safely always pay attention to these cautions the machine safely always pay attention to these cautions the machine safely always pay attention to these cautions IMPORTANT IMPORTANT IMPORTANT IMPORTANT Indicates operational warnings and restrictions Be certain ...

Page 6: ...y name or item on the computer you have to click double click or point to message Text enclosed in these brackets indicate an LCD message or a message on the computer click double click Term used to select or choose a command or option on your computer generally with a mouse ...

Page 7: ...g the Toolbar 3 6 More information 3 6 4 4 4 4 Printing from your computer Printing from your computer Printing from your computer Printing from your computer Basic operation Basic operation Basic operation Basic operation Before printing 4 1 Printing 4 2 Cancelling printing 4 2 Changing print settings 4 3 Changing print settings with the Print Advisor 4 3 More information 4 3 5 5 5 5 Copying Basi...

Page 8: ...tware 8 1 Problems turning on the computer when the MultiPASS Suite opens 8 3 Problems printing from your computer 8 4 Copying problems 8 8 Problems scanning to a computer 8 9 If nothing displays in the LCD if there is no power 8 12 Removing jammed paper 8 13 Removing jams in the paper output tray 8 13 Removing jams from the machine s interior 8 14 If there are repeated paper jams 8 15 If the nozz...

Page 9: ...ces If thinner or other flammable substances If thinner or other flammable substances If thinner or other flammable substances If flammable substances come into contact with flammable substances come into contact with flammable substances come into contact with flammable substances come into contact with electrical parts inside the machine it may electrical parts inside the machine it may electric...

Page 10: ... devices that contain magnets or generate magnetic fields such as speakers To ensure proper ventilation make sure the machine is approximately 10 cm 4 inches away from walls and other equipment WARNING WARNING WARNING WARNING Do not damage or modify the power cord and Do not damage or modify the power cord and Do not damage or modify the power cord and Do not damage or modify the power cord and po...

Page 11: ...ord may result in through it Knots etc in the cord may result in through it Knots etc in the cord may result in fire or electrical shock fire or electrical shock fire or electrical shock fire or electrical shock Fully insert the power plug securely into the Fully insert the power plug securely into the Fully insert the power plug securely into the Fully insert the power plug securely into the elec...

Page 12: ... in the machine turn off the power and unplug the power cord turn off the power and unplug the power cord turn off the power and unplug the power cord turn off the power and unplug the power cord immediately with dry hands Then contact your immediately with dry hands Then contact your immediately with dry hands Then contact your immediately with dry hands Then contact your local authorised Canon d...

Page 13: ...ainers of water or other liquids such as glasses vases or pot plants If water etc does spill inside the machine turn off the power immediately If water etc does spill inside the machine turn off the power immediately If water etc does spill inside the machine turn off the power immediately If water etc does spill inside the machine turn off the power immediately disconnect the power cord and conta...

Page 14: ... required contact your local authorised Canon dealer or the If further servicing is required contact your local authorised Canon dealer or the If further servicing is required contact your local authorised Canon dealer or the Canon help line Canon help line Canon help line Canon help line Keep the machine clean Dust accumulation may prevent the machine from operating properly Do not subject the ma...

Page 15: ...ion Introduction P P P P Main components of the machine Main components of the machine Main components of the machine Main components of the machine a Document cover f Operation panel b Multi purpose tray g Platen glass c Tray extension h Inner cover d Paper output tray i Printhead holder e Tray extension j Paper thickness lever ...

Page 16: ...o the action selected c c c c Menu Menu Menu Menu N N N N key key key key Accesses the settings to customise operation of your machine d d d d O O O O and and and and P P P P keys keys keys keys Scroll through selections and increase or decrease the number of copies e e e e LCD LCD LCD LCD Displays messages and selections and prompts during operation f f f f OK key OK key OK key OK key Selects or ...

Page 17: ...off the machine first by pressing ON OFF before disconnecting it turn off the machine first by pressing ON OFF before disconnecting it If you are not using the machine for a long period of time we recommend that you If you are not using the machine for a long period of time we recommend that you If you are not using the machine for a long period of time we recommend that you If you are not using t...

Page 18: ...1 4 1 4 1 4 1 4 Introduction Chapter 1 ...

Page 19: ...int media you can load in the multi purpose tray for printing and copying refer to the Basic Guide 1 1 1 1 Lift the document cover Lift the document cover Lift the document cover Lift the document cover 2 2 2 2 Place your document face down on the platen Place your document face down on the platen Place your document face down on the platen Place your document face down on the platen glass Align t...

Page 20: ...Follow this procedure to set the paper thickness lever 1 1 1 1 Open the inner cover Open the inner cover Open the inner cover Open the inner cover The printhead holder moves to the left 2 2 2 2 Move the paper thickness lever to the Move the paper thickness lever to the Move the paper thickness lever to the Move the paper thickness lever to the appropriate setting appropriate setting appropriate se...

Page 21: ...ess OK 3 3 3 3 Use Use Use Use O O O O or or or or P P P P to select the print media size to select the print media size to select the print media size to select the print media size Select A4 for A4 size print media LTR for letter size print media B5 for B5 size print media A5 for A5 size print media 4 6 for card size print media 4 4 4 4 Press OK Press OK Press OK Press OK 5 5 5 5 Use Use Use Use...

Page 22: ...2 4 2 4 2 4 2 4 Document and print media handling Chapter 2 ...

Page 23: ... requirements To successfully install and operate the MultiPASS Suite your system must meet the following requirements CD ROM drive or access to one over a network connection 256 colour SVGA monitor or greater Microsoft Internet Explorer version 4 01 or later Client for Microsoft Networks Windows 98 Me only 60 MB of available hard disk space 150 MB recommended USB cable 5 m 163 8 ft or shorter I I...

Page 24: ...MultiPASS My MultiPASS My MultiPASS My MultiPASS My MultiPASS is a folder that contains the Scan to Save folder that stores scanned images a a a a Scan to Save folder Scan to Save folder Scan to Save folder Scan to Save folder Stores scanned images in the My Pictures folder or if not available in the My Documents folder or Scan to Save folder My MultiPASS works within Windows Explorer and thus has...

Page 25: ...y MultiPASS from Windows Explorer click My MultiPASS under Desktop NOTE NOTE NOTE NOTE When you open My MultiPASS the MultiPASS menu appears on the menu bar P P P P MultiPASS Viewer MultiPASS Viewer MultiPASS Viewer MultiPASS Viewer The MultiPASS Viewer allows you to open and view documents stored in the Scan to Save folder Once open in the Viewer if you want to edit your document you can open it ...

Page 26: ...olbar buttons Toolbar buttons a Saves the document under a new name b Displays the previous image c Displays the next image d Zooms out of the document e Zooms in on the document f Opens the document in the MultiPASS Photo Enhancer g Rotates the document h Prints the document i Opens the Properties dialogue box j Customises Viewer window options To save a document To save a document To save a docu...

Page 27: ...y errors that need your attention It cannot interrupt any activities When the Status Monitor is open it displays as a window on the Windows desktop and as an icon in the Windows taskbar Opening the Status Monitor Opening the Status Monitor Opening the Status Monitor Opening the Status Monitor On the Windows desktop click Start point to Programs or All Programs point to MultiPASS Suite then click M...

Page 28: ...Opening the Toolbar Opening the Toolbar During installation the Toolbar is set to automatically open every time you start Windows If for any reason you have closed it follow this procedure to open it On the Windows desktop click Start point to Programs or All Programs point to MultiPASS Suite then click MultiPASS Toolbar You can also double click the MultiPASS Toolbar icon on the Windows desktop P...

Page 29: ...ndows desktop click Start point to Settings then click Printers On the Windows desktop click Start point to Settings then click Printers On the Windows desktop click Start point to Settings then click Printers On the Windows desktop click Start point to Settings then click Printers Windows XP Click Start then click Printers and Faxes Windows XP Click Start then click Printers and Faxes Windows XP ...

Page 30: ... XP Click Start then click Printers and Faxes 2 2 2 2 In the Printers Printers and Faxes window double click the printer icon right In the Printers Printers and Faxes window double click the printer icon right In the Printers Printers and Faxes window double click the printer icon right In the Printers Printers and Faxes window double click the printer icon right click the print job then click Can...

Page 31: ...g print settings with the Print Advisor Follow this procedure to change print settings with the Print Advisor P P P P More information More information More information More information For detailed information on all printing features refer to the online help or the Software Guide 1 1 1 1 With your document open in the Windows application click the print command With your document open in the Win...

Page 32: ...4 4 4 4 4 4 4 4 Printing from your computer Basic operation Chapter 4 ...

Page 33: ...he correct print media size and type for copying on your machine Have you set the correct print media size and type for copying on your machine Have you set the correct print media size and type for copying on your machine For details see p 2 3 P P P P Making copies Making copies Making copies Making copies Follow this procedure to make colour or black white copies 1 1 1 1 Load the document on the...

Page 34: ...image quality resolution Refer to Making copies on p 5 1 and in step 3 adjust the image quality as follows 1 1 1 1 Press Menu four times Press Menu four times Press Menu four times Press Menu four times 2 2 2 2 Use Use Use Use O O O O or or or or P P P P to select the image quality to select the image quality to select the image quality to select the image quality In black white mode select B W TE...

Page 35: ...ake blacks darker and whites brighter whereas a low exposure setting will make the differences between black and white less marked Refer to Making copies on p 5 1 and in step 3 adjust the exposure as follows 1 1 1 1 Press Menu three times Press Menu three times Press Menu three times Press Menu three times 2 2 2 2 Use Use Use Use O or or or or P P P P to select the exposure to select the exposure ...

Page 36: ...ios Using preset copy ratios Using preset copy ratios Using preset copy ratios Refer to Making copies on p 5 1 and in step 3 adjust the copy ratio as follows 1 1 1 1 Press Menu Press Menu Press Menu Press Menu 2 2 2 2 Press OK Press OK Press OK Press OK 3 3 3 3 Use Use Use Use O O O O or or or or P P P P to select the copy ratio to select the copy ratio to select the copy ratio to select the copy ...

Page 37: ... Use Use Use Use O O O O or or or or P P P P to select ZOOM to select ZOOM to select ZOOM to select ZOOM 3 3 3 3 Press OK Press OK Press OK Press OK 4 4 4 4 Use Use Use Use O O O O or or or or P P P P to select a copy ratio between 25 and 400 to select a copy ratio between 25 and 400 to select a copy ratio between 25 and 400 to select a copy ratio between 25 and 400 Keep O or P pressed to advance ...

Page 38: ...e NOTE NOTE NOTE NOTE Some document sizes may not be properly detected Refer to Making copies on p 5 1 and in step 3 follow this procedure 1 1 1 1 Press Menu Press Menu Press Menu Press Menu 2 2 2 2 Use Use Use Use O O O O or or or or P P P P to select FIT TO PAGE to select FIT TO PAGE to select FIT TO PAGE to select FIT TO PAGE 3 3 3 3 Press OK Press OK Press OK Press OK P P P P Advanced copy fea...

Page 39: ...ents for loading on the platen glass platen glass platen glass platen glass For details see p 2 1 P P P P Scanning methods Scanning methods Scanning methods Scanning methods There are three methods of scanning images to your computer l Using the MultiPASS Toolbar 1 below l Using a TWAIN or WIA Windows XP compliant Windows application 1 p 6 4 l Using the Scan key on the operation panel 1 p 6 5 Scan...

Page 40: ...lete do one of the following When the scan is complete do one of the following When the scan is complete do one of the following When the scan is complete do one of the following If you clicked E Mail in step 2 In the e mail message window enter the appropriate If you clicked E Mail in step 2 In the e mail message window enter the appropriate If you clicked E Mail in step 2 In the e mail message w...

Page 41: ...dows desktop on the MultiPASS Toolbar click Settings On the Windows desktop on the MultiPASS Toolbar click Settings On the Windows desktop on the MultiPASS Toolbar click Settings On the Windows desktop on the MultiPASS Toolbar click Settings 2 2 2 2 Select the tab for the button you want and Select the tab for the button you want and Select the tab for the button you want and Select the tab for th...

Page 42: ...ion click the command to scan a document In some applications the appropriate command may be listed as Acquire or Acquire Image For the command to scan a document from a TWAIN compliant application refer to the documentation of that application 3 3 3 3 In the scanner window specify the preview scan options for your document as In the scanner window specify the preview scan options for your documen...

Page 43: ...ning features refer to the online help or the Software Guide 1 1 1 1 On the Windows desktop on the MultiPASS Toolbar click Settings On the Windows desktop on the MultiPASS Toolbar click Settings On the Windows desktop on the MultiPASS Toolbar click Settings On the Windows desktop on the MultiPASS Toolbar click Settings 2 2 2 2 In When Scanner Push Button pressed select In When Scanner Push Button ...

Page 44: ...6 6 6 6 6 6 6 6 Scanning Basic operation Chapter 6 ...

Page 45: ... you to have a new ink tank ready for when the ink runs out When copying if the machine stops printing when the warning appears press Resume to continue printing However note that ink may run out You can check the current ink level at any time as explained on p 7 6 NOTE NOTE NOTE NOTE If you do not want the low ink warning to display disable this feature 1 LOW INK WARNING p 9 4 When to replace an ...

Page 46: ... machine are as follows Black ink tank BCI 24 Black Colour ink tank BCI 24 Color To ensure optimum printing results and to avoid printing problems Canon recommends using original Canon ink tanks only Damage caused by using refilled ink tanks is not covered by Canon s warranty Replaced ink tanks should be new If you install partially used ink tanks the nozzles may block and the ink counter may not ...

Page 47: ...ease Lift out the ink tank to release Lift out the ink tank to release Lift out the ink tank CAUTION CAUTION CAUTION CAUTION Do not remove the printhead from the Do not remove the printhead from the Do not remove the printhead from the Do not remove the printhead from the machine machine machine machine If both ink tanks need replacing remove and If both ink tanks need replacing remove and If both...

Page 48: ...to reattach the protective cap u u u u A once you remove it CAUTION CAUTION CAUTION CAUTION Do not touch the ink port Do not touch the ink port Do not touch the ink port Do not touch the ink port u u u u B 5 5 5 5 Insert the ink tank into the empty slot on the Insert the ink tank into the empty slot on the Insert the ink tank into the empty slot on the Insert the ink tank into the empty slot on th...

Page 49: ...ess Menu repeatedly until USER DATA is displayed Press Menu repeatedly until USER DATA is displayed Press Menu repeatedly until USER DATA is displayed Press Menu repeatedly until USER DATA is displayed 2 2 2 2 Use Use Use Use O O O O or or or or P P P P to select INK COUNT RESET to select INK COUNT RESET to select INK COUNT RESET to select INK COUNT RESET 3 3 3 3 Press OK Press OK Press OK Press O...

Page 50: ...el as follows 1 1 1 1 Press Menu repeatedly until INK VOLUME is displayed Press Menu repeatedly until INK VOLUME is displayed Press Menu repeatedly until INK VOLUME is displayed Press Menu repeatedly until INK VOLUME is displayed 2 2 2 2 Press OK Press OK Press OK Press OK The LCD shows the current ink level Approx 100 to 30 full Approx 30 full 0 empty Ink counter not reset The LOW INK WARNING set...

Page 51: ... If there is no improvement Perform normal printhead cleaning Perform normal printhead cleaning Perform normal printhead cleaning Perform normal printhead cleaning HEAD CLEANING setting HEAD CLEANING setting HEAD CLEANING setting HEAD CLEANING setting 1 p 7 9 p 7 9 p 7 9 p 7 9 You can perform normal printhead cleaning up to three times Align the printhead Align the printhead Align the printhead Al...

Page 52: ...pose tray Load A4 or letter size plain paper in the multi purpose tray Load A4 or letter size plain paper in the multi purpose tray 2 2 2 2 Press Menu repeatedly until MAINTENANCE is displayed Press Menu repeatedly until MAINTENANCE is displayed Press Menu repeatedly until MAINTENANCE is displayed Press Menu repeatedly until MAINTENANCE is displayed 3 3 3 3 Press OK Press OK Press OK Press OK D7 M...

Page 53: ...re to clean the printhead from the machine 1 1 1 1 Press Menu repeatedly until MAINTENANCE is displayed Press Menu repeatedly until MAINTENANCE is displayed Press Menu repeatedly until MAINTENANCE is displayed Press Menu repeatedly until MAINTENANCE is displayed 2 2 2 2 Use Use Use Use O O O O or or or or P P P P to select the cleaning setting you want to select the cleaning setting you want to se...

Page 54: ...u repeatedly until MAINTENANCE is displayed Press Menu repeatedly until MAINTENANCE is displayed Press Menu repeatedly until MAINTENANCE is displayed Press Menu repeatedly until MAINTENANCE is displayed 3 3 3 3 Use Use Use Use O O O O or or or or P P P P to select ALIGN PRINT HEAD to select ALIGN PRINT HEAD to select ALIGN PRINT HEAD to select ALIGN PRINT HEAD 4 4 4 4 Press OK Press OK Press OK Pr...

Page 55: ...int to Settings then click Printers Windows XP Click Start then click Windows XP Click Start then click Windows XP Click Start then click Windows XP Click Start then click Printers and Faxes Printers and Faxes Printers and Faxes Printers and Faxes 3 3 3 3 In the Printers Printers and Faxes In the Printers Printers and Faxes In the Printers Printers and Faxes In the Printers Printers and Faxes wind...

Page 56: ... solid image Note the box has the most solid image Note the box has the most solid image Note the box has the most solid image Note the value next to this box and enter the value next to this box and enter the value next to this box and enter the value next to this box and enter the number Repeat for columns B to F number Repeat for columns B to F number Repeat for columns B to F number Repeat for...

Page 57: ...he MultiPASS Suite software version 4 3 or earlier Did you install an earlier version of the MultiPASS Suite software version 4 3 or earlier Did you install an earlier version of the MultiPASS Suite software version 4 3 or earlier Is Canon MultiPASS registered as the startup item in the Start menu program Is Canon MultiPASS registered as the startup item in the Start menu program Is Canon MultiPAS...

Page 58: ...tup click FrcInst or Frclnst exe In the MultiPASS folder in Setup click FrcInst or Frclnst exe In the MultiPASS folder in Setup click FrcInst or Frclnst exe In the MultiPASS folder in Setup click FrcInst or Frclnst exe 2 2 2 2 Install the MultiPASS Suite following the instructions in the Install the MultiPASS Suite following the instructions in the Install the MultiPASS Suite following the instruc...

Page 59: ... nothing is displayed see p 8 12 2 2 2 2 Is the USB cable connecting the computer to the machine Is the USB cable connecting the computer to the machine Is the USB cable connecting the computer to the machine Is the USB cable connecting the computer to the machine The USB cable may have become disconnected when the MultiPASS Suite was running If it has reconnect the cable 3 3 3 3 Is another printe...

Page 60: ...rint compatible with the operating system Is the application you are using to print compatible with the operating system Is the application you are using to print compatible with the operating system Is the application you are using to print compatible with the operating system Refer to the application s documentation If the application is not compatible generally you will be unable to print 7 7 7...

Page 61: ...ting a document with a large printing area or are printing more than two pages printing may stop to allow the ink time to dry l Paper does not feed properly Paper does not feed properly Paper does not feed properly Paper does not feed properly 1 1 1 1 Is the paper the correct weight Is the paper the correct weight Is the paper the correct weight Is the paper the correct weight Use 64 105 g m2 17 2...

Page 62: ...as the paper already curled before loading Was the paper already curled before loading Was the paper already curled before loading Was the paper already curled before loading Uncurl the paper and reload l Meaningless characters and symbols are printing Meaningless characters and symbols are printing Meaningless characters and symbols are printing Meaningless characters and symbols are printing 1 1...

Page 63: ... the application to keep the document within the recommended printable area 4 4 4 4 Is intensity set too high Is intensity set too high Is intensity set too high Is intensity set too high The paper may curl or rub if intensity is set too high in the printer driver In the Properties dialogue box on the Main tab click Manual in Colour Adjustment then click Set In the Manual Colour Adjustment dialogu...

Page 64: ...but there is nothing copied on it Paper comes out but there is nothing copied on it Paper comes out but there is nothing copied on it Paper comes out but there is nothing copied on it 1 1 1 1 Is the document loaded correctly Is the document loaded correctly Is the document loaded correctly Is the document loaded correctly The side to be copied should be face down on the platen glass 2 2 2 2 Print ...

Page 65: ...cation After installing the MultiPASS Suite did you install a TWAIN compatible application After installing the MultiPASS Suite did you install a TWAIN compatible application If this is the case the TWAIN system file is replaced with something inappropriate and you will be unable to scan images If this happens reinstall the MultiPASS Suite 8 8 8 8 Is the machine recognised in the Scanners and Came...

Page 66: ...r In Display Properties set the display colours to 16 bit colour 24 bit colour or higher 5 5 5 5 Clean the platen glass and document cover Clean the platen glass and document cover Clean the platen glass and document cover Clean the platen glass and document cover 1 Basic Guide Basic Guide Basic Guide Basic Guide l White margins appear around the scanned image White margins appear around the scann...

Page 67: ... manufacturer 3 3 3 3 Clean the platen glass and document cover Clean the platen glass and document cover Clean the platen glass and document cover Clean the platen glass and document cover 1 Basic Guide Basic Guide Basic Guide Basic Guide 4 4 4 4 Thick or curled photographs may not be scanned properly Thick or curled photographs may not be scanned properly Thick or curled photographs may not be s...

Page 68: ...er up and the LCD will show a message when you connect the power cord and press ON OFF 3 3 3 3 Check that the wall outlet is working normally Check that the wall outlet is working normally Check that the wall outlet is working normally Check that the wall outlet is working normally Connect another electrical appliance to the wall outlet and check whether the wall outlet is working properly 4 4 4 4...

Page 69: ...the paper output tray Follow this procedure to remove jams from the paper output tray 1 1 1 1 Gently pull any jammed paper out of the paper Gently pull any jammed paper out of the paper Gently pull any jammed paper out of the paper Gently pull any jammed paper out of the paper output tray output tray output tray output tray If you cannot see any jammed paper in the paper output tray remove it from...

Page 70: ...ay tray tray tray CAUTION CAUTION CAUTION CAUTION Do not touch the round shaft Do not touch the round shaft Do not touch the round shaft Do not touch the round shaft u u u u A transparent transparent transparent transparent film film film film u u u u B film cable film cable film cable film cable u u u u C ink absorber sponge ink absorber sponge ink absorber sponge ink absorber sponge part part pa...

Page 71: ...erly properly Refer to Maintaining the printhead p 7 7 P P P P Interpreting the messages Interpreting the messages Interpreting the messages Interpreting the messages When the Alarm light blinks When the Alarm light blinks When the Alarm light blinks When the Alarm light blinks Check the message in the LCD If there is a message follow the instructions and correct the error To resume operation pres...

Page 72: ...continue printing However note that ink may run out If print quality deteriorates or output is blank replace the ink tank p 7 1 CANNOT START The USB cable became disconnected while printing from your computer Wait for approximately one minute If nothing happens reconnect the USB cable Then disconnect and reconnect the power cord CARTRIDGE JAMMED The printhead holder cannot move This is normally du...

Page 73: ...ose tray Then press Copy Start or Resume p 8 13 Set Up Sheet COLOUR INK CHANGED The machine is prompting you to confirm whether you replaced the colour ink tank If you replaced the colour ink tank press O If you did not press P p 7 6 COLOUR INK LOW The ink level in the colour ink tank is low Make sure you have a new colour ink tank ready to replace the used one when it runs out If the machine stop...

Page 74: ...s memory is full because you tried to copy too many pages at once or a very detailed document Divide the document and copy each part separately PUT IN CARTRIDGE There is no printhead installed in the machine Install the printhead Set Up Sheet WAIT COOLING During printing the printhead may have become too hot Allow the machine to cool down The machine will resume printing when it has cooled down WA...

Page 75: ...he machine makes strange noises emits smoke or strange smells unplug it immediately and contact your local authorised Canon dealer or the Canon help immediately and contact your local authorised Canon dealer or the Canon help immediately and contact your local authorised Canon dealer or the Canon help immediately and contact your local authorised Canon dealer or the Canon help line Do not attempt ...

Page 76: ...8 20 8 20 8 20 8 20 Troubleshooting Chapter 8 ...

Page 77: ...e setting is located is displayed is located is displayed is located is displayed is located is displayed 4 4 4 4 Use Use Use Use O O O O or or or or P P P P to select the setting you want to select the setting you want to select the setting you want to select the setting you want 5 5 5 5 Press OK Press OK Press OK Press OK 6 6 6 6 Follow these guidelines to scroll through and register settings Fo...

Page 78: ...nu IMAGE QUALITY For details see p 5 2 Name Name Name Name Description Description Description Description Setting Setting Setting Setting Details Details Details Details PRESET RATIO Makes enlarged or reduced copies at preset ratios 25 MIN 70 A4 1 A5 86 A4 1 B5 100 115 B5 1 A4 141 A5 1 A4 400 MAX p 5 4 ZOOM Makes enlarged or reduced copies at ratios between 25 and 400 25 to 400 p 5 5 FIT TO PAGE ...

Page 79: ...ts the number of repetitions MANUAL Manually selects the number or repetitions VERTICAL Selects the number of vertical repetitions 1 2 3 4 HORIZONTAL Selects the number of horizontal repetitions 1 2 3 4 MIRROR IMAGE Prints a mirror image of the original BG ENTIRE IMAGE Prints the original image to fit the selected pint media size BG Name Name Name Name Description Description Description Descripti...

Page 80: ... RESET BLACK INK CHANGED Resets the ink counter for the black ink tank YES B NO A p 7 6 COLOUR INK CHANGED Resets the ink counter for the colour ink tank YES B NO A p 7 6 QUIET MODE Enables disables quiet printing mode OFF ON EXTENSION AMOUNT For borderless printing or copying selects the width cropped from the borders of the original image SMALL LARGE DISPLAY LANGUAGE Selects the language for LCD...

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