Error Messages
97
Troubleshooting
Cartridge not compatible
• Use a cartridge that is compatible with this printer.
Communication error!
• Turn the printer, camera and computer power off, then turn on again.
• Check the Print Images When Connected with a Camera section (p. 59). If the error
message continues to display, contact a Canon Customer Support center for
assistance.
Disconnected
• Make sure that the printer and the sender are within an appropriate distance.
• Check the sender's power supply.
• If you are connecting via Bluetooth, the connection may interrupt depending on
the signal condition. Try to establish the connection again.
Cartridge incorrectly inserted or not loaded
• Insert the cartridge.
• Remove the cartridge and insert it again all the way, then close the cartridge cover.
Image too large.
• Images larger than 8,000 x 8,000 pixels, or 32 MB or larger files cannot be played
back. Select another image.
• When printing from a mobile phone (wirelessly), the maximum image file size that
can be transmitted is approx. 3 MB (maximum file size varies depending on the
mobile phone).
Incompatible JPEG
• You attempted to play back or print an incompatible JPEG image. Select another
image.
Memory card error
• Memory card has experienced an anomaly. Use another memory card.
• A memory card adapter without an inserted memory card has been inserted. Be
sure to insert a memory card into the adapter before inserting it into the printer. If
an empty adapter had been inserted, remove the adapter and turn the printer's
power off and on again.
• Some memory cards require a specific adapter. You have inserted the memory
card directly into the card slot without first inserting the card into the adapter
(p. 29).
CO
PY
