CONTENTS
GLOSSARY
INDEX
88
88
Chapter 7
Frequently Asked Questions
Troubleshooting Q & A
The scanner diagnostics test displays a “test failed” message.
Problem:
When I run the scanner diagnostics test, I get an error
saying the diagnostics failed.
Cause:
The scan head may not be in its home position.
Solution:
Close the ScanGear CS-S window if it is open. Try
plugging the scanner’s AC adapter off and
back on again, and restart.
The previewed image appears different from original being scanned.
Problem:
The colors in the previewed image appear different from
the colors in the original image.
Cause:
The scanned colors need to be adjusted.
Solution:
Check that the Auto Tone button is selected. If further
adjustments are necessary, use the Tone tab tools.
The printed image colors appear different from image you see in the
preview area.
Problem:
The colors in the printed image appear different from the
colors in the image you see on the screen.
Cause:
Printer toner may be low. ColorGear Color Matching may
have not been selected when it was necessary.
Solution:
Check the toner in the printer to be sure it is not low or
empty. Check that ColorGear Color Matching is selected
on the Preferences tab.
