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Chapter 3 Troubleshooting

3-6

Take out the Power Supply from the

Main Frame, power it on, and

measure the voltage at the

connector. *2

Correct?

Yes

No

Replace the Power Supply Board assy

Replace the Main

Board. *3

A

To Start of Troubleshooting.

*1: The correct voltage at C2 is 5V.

*2: The correct voltage at connector is 5V.
*3: Be sure to use the EEPROM from the original Main Board on the replaced new Main Board. (See page 1-5 for details.)

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Summary of Contents for PS-7000

Page 1: ...Hardware Rip PS 7000 SERVICE MANUAL Revision0 QY8 1266 000 COPYRIGHT C 1999 CANON INC CANON PS 7000 0499 PRINTED IN JAPAN IMPRIME AU JAPON ...

Page 2: ...osition 2 1 2 Main Unit 2 4 3 Specifications 2 7 4 Upgrade Kit 2 9 Chapter 3 Troubleshooting 1 Troubleshooting 3 1 2 LED Indication 3 9 3 DIAG Program 3 10 4 Test Print 3 12 Chapter 4 Disassembly Assembly 1 Disassembly 4 1 2 Assembly 4 12 3 About HDD Format 4 13 Chapter 5 Operation Principles 1 RIP 5 1 2 Color Control 5 2 3 Miscellaneous 5 5 4 System Configuration 5 7 Chapter 6 Parts Catalog 6 Par...

Page 3: ...Chapter 1 Safety Instructions 1 To Avoid Hazards to Human Beings 1 1 2 For Correct Operation of PS 7000 1 2 3 Notes on Installation 1 3 4 Special Notes at Maintenance Service 1 5 ...

Page 4: ...thing such as rich fur carpet It can cause malfunction 1 2 Edges Please be careful of edges of the External Covers and Stand when carrying the PS 7000 or servicing it All the External Covers and Stand are made of metal 1 3 Power Supply To avoid electrical shock hazards be sure to remove the power cord before disassembling the PS 7000 for service An AC power is directly supplied to the primary side...

Page 5: ...roy the HDD itself as well as the data being processed 2 2 Power operation Please avoid turning off the power during operation of the HDD Power off during access to the HDD can destroy user downloaded data such as font data Turn off the power after the HDD LED is turned off 2 3 Placement Please install the PS 7000 on the right position Laying it or incorrect placing of it can cause unexpected prob...

Page 6: ...s 3 2 Power Supply Do not touch the power cord with wet hands to avoid electrical shock hazards Plug in the power cord until it touches the end Insufficient plugging can cause fire or electrical shock hazards Do not use any power cords other than that packed with the PS 7000 Use of any other power cord can cause fire or electrical shock hazards Do not use the packed power cord with other equipment...

Page 7: ...ons 1 4 3 3 Installation procedures Please refer to the Canon Hardware RIP PS 7000 Operator s Manual 3 4 Check after installation Perform Test Print to check if the machine is installed correctly For details please see page 3 12 ...

Page 8: ...loaded the EEPROM can be replaced for use without any special requirement Information stored in EEPROM Parameters and values used by the PostScript system ID number 1 used at downloading of fonts No method is available to see to back up or to recover those information 1 At the first initialization of machine Adobe PostScript system writes to the EEPROM a value unique to each machine based on rando...

Page 9: ...ngs Be sure to set all the switches to the OFF position for normal use or at the end of maintenance service x x x x x o x x 1 loop of DIAG program See page 3 10 x x x x x o x o Infinite loops of DIAG program See page 3 10 x x x x x x x o Firmware downloading mode 1 Others Not allowed X OFF O ON 1 As for downloading the firmware a Service Information will be issued if necessary MAIN BOARD O F F 1 2...

Page 10: ...ndows DOS or Macintosh 3 Master Slave setting If an additional HDD is installed the jumper must be set as shown below to identify the slave HDD from the master HDD 4 3 Network Board After replacement of the Network Board network related parameters such as IP address must be set again For setting the IP address use the TCP IP setting utility Pnconfig in the CD ROM Canon Hardware RIP PS 7000 CD pack...

Page 11: ...Chapter 2 Product Overview 1 Product Composition 2 1 2 Main Unit 2 4 3 Specifications 2 7 4 Upgrade Kit 2 9 ...

Page 12: ...ion 1 1 1 PS 7000 Main Unit No Model No Full Name Remarks 1 Q52 1004 300 US 120V 2 Q52 1004 400 EUR 230V 3 Q52 1004 500 UK 240V 4 Q52 1004 600 Canon Hardware RIP PS 7000 AS 120V 1 1 2 Upgrade Kit No Model No Full Name 1 Q52 1002 010 UPGRADE KIT FOR PS 7000 For all countries ...

Page 13: ... Packed items Packing specifications 1 2 1 PS 7000 Main Unit No Item Q ty Remarks 1 Canon Hardware RIP PS 7000 Main Unit 1 2 Power Cord 1 3 Printer Cable 1 4 Utility CD ROM 1 5 Operator s Manual 1 6 Front Panel Label 1 For UK model only ...

Page 14: ...Upgrade Kit No Item Qty Remarks 1 Memory Module 32MB 2 2 HDD Ass y 1 HDD 2 1GB 1 unit HDD Bracket 2 pieces HDD Jumper Receptacle for Slave 1 piece M3 x 4 Bind Head Screw 4 pieces 3 M3 x 5 Bind Head Screw 4 To fix the HDD to the Main Frame ...

Page 15: ...ct Overview 2 4 2 Main Unit 2 1 Names 2 1 1 Front view Power LED HDD LED Receiving LED Processing LED Printing LED Reset Test button PW HDD Receiving Processing Printing PS Data Non PS Data Error Reset Test Status LED ...

Page 16: ... 2 Product Overview 2 5 2 1 2 Rear view Power switch INITIALIZE PRINTER COMPUTER Initialize switch Printer connector Output Computer connector Input Power Supply connector 10 Base T connector MAC address label ...

Page 17: ...RD ASSY Initialize switch Output to printer D SUB25pin Input from computer Unphenol36pin Slot1 For standard memory Slot2 For standard memory Slot3 For standard memory Slot4 For standard memory 2 5 HDD Unit 2 1GB standard System work area User font download area 2 1GB upgrade Upgrade Kit Fan Network Board Ass y Upgrade Kit 32MB x 2 Power Supply Board Ass y AC input Power switch EEPROM ...

Page 18: ...color conversion table Color Rendering Dictionary for coated paper for glossy paper for glossy film and for semi glossy paper Profile ICC profile for ColorSync supporting ColorSync 2 1 2 5 for Macintosh ICC profile for Kodak ICM for Windows95 98 Windows NT4 0 Screen Adobe Brilliant Screens IEEE1284 parallel interface supporting compatible and nibble modes Host Input interface Ethernet interface 10...

Page 19: ...7000 back print film ICC profile for Kodak ICM O 6 ICC ICM profiles PS 7000 heavy weight coated paper Ps7bjwcp icm PS 7000 glossy paper Ps7bjwgp icm PS 7000 glossy paper 2 Ps7bjwg2 icm PS 7000 glossy film Ps7bjwgf icm PS 7000 semi glossy paper Ps7bjwsg icm PS 7000 back print film Ps7bjwbf icm Downloader 5 0 5 O Printer font downloading program For downloading of commercial fonts use the installer ...

Page 20: ... that there is no problem with the PS 7000 For DIAG program please see page 3 10 4 2 Installing Upgrade Kit 1 Confirm that the HDD LED is turned off Turn off the power and remove the Power Cord 2 Remove Screw a and Top Cover B Lay the machine as shown below Remove two Screws b and slide the Right Side Cover to open ...

Page 21: ...n Frame with four Screws d 5 Perform the DIAG program by connecting the power cord setting the DIP switches for DIAG program and turning on the power to check if the Upgrade Kit is installed correctly 6 After the end of DIAG program return the DIP switches to the OFF position 7 Slide the Right Side Cover to close and screw the Top Cover B See Step 2 8 Perform Test Print and confirm that the RAM am...

Page 22: ...Chapter 2 Product Overview 2 11 4 3 Others The HDD in Upgrade Kit is already PostScript formatted There is no need to format it again after installation For format please see page 4 13 ...

Page 23: ...Chapter 3 Troubleshooting 1 Troubleshooting 3 1 2 LED Indication 3 9 3 DIAG Program 3 10 4 Test Print 3 12 ...

Page 24: ...lease replace it with a good one Check the output voltage from the Power Supply unit at C2 on the Main Board See the figure above 1 Correct Correct Correct To Troubleshooting by LED To DIAG Troubleshooting To Power Supply Troubleshooting Yes No Yes Red No Yes Yes No No No Other than red Yes No Yes 1 The correct C2 voltage is 5V 2 Be sure to use the EEPROM from the original Main Board on the replac...

Page 25: ...onnect the cable again and power on the machine Correct Correct Replace the Main Board 1 To Troubleshooting by DIAG Yes No Yes No Start of Troubleshooting by LED Replace the LED Panel Board and power on the machine Correct Yes No To Start of Troubleshooting Yes No 1 Be sure to use the EEPROM from the original Main Board on the replaced new Main Board See page 1 5 for details ...

Page 26: ...machine in DIAG mode The DIAG program will proceed Correct Yes No DRAM SIMM Check Correct Yes No Replace the DRAM SIMM and restart the machine in DIAG mode The DIAG program will proceed Correct Yes No EEPROM Check Correct Yes No Replace the EEPROM and restart the machine in DIAG mode The DIAG program will proceed C Replace the Main Board 1 JP model only Japanese font SIMM 1 Be sure to use the EEPR...

Page 27: ...Main Board 1 The DIAG program will proceed Check HDD cable connection Correct Yes No Remove and connect the HDD cable again and restart the machine in DIAG mode Correct Yes No Correct Yes No Finish the DIAG program This is the end of troubleshooting To Start of Troubleshooting To Start of Troubleshooting Replace the Main Board 1 To Start of Troubleshooting Replace the Main Board 1 1 Be sure to use...

Page 28: ...machine Check if the fuse is blown Good Yes No Replace the Fuse and restart the machine Correct Yes No To Short Circuit Troubleshooting Correct Yes No To Start of Troubleshooting Start of Power Supply Troubleshooting Check Power Cord connection at the secondary side Correct Yes No Replace the Power Cord at the secondary side and restart the machine Remove and connect the cord again and restart the...

Page 29: ... at the connector 2 Correct Yes No Replace the Power Supply Board assy Replace the Main Board 3 A To Start of Troubleshooting 1 The correct voltage at C2 is 5V 2 The correct voltage at connector is 5V 3 Be sure to use the EEPROM from the original Main Board on the replaced new Main Board See page 1 5 for details ...

Page 30: ...Replace the LED Panel Board Cable Replace the LED Panel Board Replace the HDD cable Correct Yes No Remove the Font SIMM and measure the resistance at C2 on the Main Board 1 Replace the Font SIMM Correct Yes No Remove the DRAM SIMM and measure the resistance at C2 on the Main Board one by one 1 Replace the DRAM SIMM To Start of Troubleshooting VCC Connector of the LED Panel Board GND 1 2 C N 1 1 JP...

Page 31: ...ower Cord at the secondary side Replace the DC Fan Correct Yes No Remove the Power Cord from the secondary side and measure the resistance at C2 on the Main Board 1 Replace the Power Supply board assy Replace the Main Board 3 To Start of Troubleshooting No 1 The correct resistance at C2 is 40 to 50 ohm 2 Measure the resistance between VCC 12 pin and GND 5 pin The correct resistance is 1M ohm or mo...

Page 32: ... data to the printer Outputting job Green Green flashing Waiting to send data to the printer Waiting to output job Green Green Error PS Error Green Red Fatal Error 1 Unexpected error during operation Red Off Off Red Off Fatal Error 2 Defect detected in self test at start up Red Off Red Off Off Fatal Error 3 No operation of hardware Red Off Off Off Off Turning on or off according to jog progress Ho...

Page 33: ...ing for service please perform the DIAG program to see the machine conditions 3 2 Starting the DIAG program 1 Power off the machine and remove the Power Cord 2 Remove the Top Cover and Right Side Cover Set the DIP switch 6 pin to ON for the 1 loop mode or 6 pin and 8 pin to ON for the infinite mode 3 Connect the Power Cord and connect the Printer Cable for loopback 4 Power on the machine and the D...

Page 34: ...to a certain area Off Off Green 5 NET Check Lets the Network Board perform the ROM checksum test of its own and confirms that no error is returned Green Off Green 6 HDD Check Issues a command to the I F and checks if the HDD responds correctly Off Green Green 7 Centronics I F Check Performs loopback test Green Green Green 8 Normal End Orange Green flashing Example of error indication by LED Status...

Page 35: ...itions 4 2 Starting Test Print 1 Power off the machine and connect it to the printer 2 Power on the machine and wait until the PS 7000 has started up and the printer has turned idle Press the Reset Test button for more than 1 second 3 The PS 7000 will send Test Print data to the printer and the test pattern will be printed 4 3 Checking results Examine the printout in Check Point 1 area SuperPLEX P...

Page 36: ... W7000 Connected printer Network Board IP Address XXX XXX XXX XXX Network IP address Node Address 3 8 digits of Mac address unique to the machine same as on the label pasted on the Rear Panel ROM Version 04 28 Version of ROM on the Network Board Firmware Option 00002812 Fixed 1 Memory amount Standard 64MB With Upgrade Kit 128MB 2 Additional HDD capacity Without Upgrade Kit 0MB With Upgrade Kit 206...

Page 37: ...Chapter 4 Disassembly Assembly 1 Disassembly 4 1 2 Assembly 4 12 3 About HDD Format 4 13 ...

Page 38: ...Chapter 4 Disassembly Assembly 4 1 1 Disassembly 1 1 External appearance ...

Page 39: ...at the Stand is placed along the edge of the desk 1 2 Procedures for disassembling Step 1 Removing the Top Cover B Remove the screw and pull the Top Cover B in the direction indicated by an arrow off the machine If only the LED Panel Board Ass y is to be replaced proceed to Step 6 to remove the Stand Step 7 to remove the LED Panel Board Cable and then Step 9 ...

Page 40: ... Cover off the machine If the Right Side Cover is still hard to pull out remove the Stand first referring to Step 6 Removing the Stand This makes it easier to remove the covers Step 3 Removing the HDD and DRAM SIMM The standard PS 7000 has one HDD and two DRAM SIMMs With the Upgrade Kit installed the machine has two HDDs and four Memory Modules ...

Page 41: ... Steps 2 to 4 Please be careful not to lose the jumper receptacle attached to the HDD from Upgrade Kit It is necessary for it to be recognized as Slave HDD the second HDD If the HDD from Upgrade Kit is installed without the jumper receptacle not only the HDD is not recognized as Slave but also customer data in the HDD or the HDD itself can be destroyed Jumper receptacle ...

Page 42: ...r 4 Disassembly Assembly 4 5 Step 3 2 DRAM SIMM Click the tabs outward at the both ends of the memory slot to release the DRAM SIMM Step 4 Removing the Rear Panel Remove 10 screws and take off the Rear Panel ...

Page 43: ...ssembly 4 6 Step 5 Removing the Network Board Ass y If the Network Board Ass y is replaced the network setting must be done after replacement Remove four screws and disconnect the Network Board Ass y from the Main Board Ass y ...

Page 44: ...isassembly Assembly 4 7 Step 6 Removing the Stand Remove four screws and take off the Stand Step 7 Removing the LED Panel Board Cable Unplug the LED Panel Board Cable connector from the Main Board Ass y connector ...

Page 45: ...Chapter 4 Disassembly Assembly 4 8 Step 8 Removing the Main Board Ass y Remove 8 screws and raise the Main Board Ass y while holding the one end of it Disconnect the Power and Fan cables ...

Page 46: ...ssembly 4 9 Step 9 Removing the Front Cover Remove two screws and slide the Front Cover off the Main Frame Step 10 Removing the Top Cover A Disconnect the LED Panel Board Cable remove four screws and take off the Top Cover A ...

Page 47: ...sembly 4 10 Step 11 Removing the LED Panel Board Remove four screws and separate the LED Panel Board from the Top Cover A Step 12 Removing the Power Supply Board Ass y Remove 3 screws and take out the Power Supply Board Ass y ...

Page 48: ...4 Disassembly Assembly 4 11 Step 13 Removing the DC Fan Ass y Remove four screws and take out the DC Fan Ass y Caution Never touch the wings of DC Fan Ass y The core will be out of center and it can cause noise ...

Page 49: ... not fully tightened in 2 and slide the Right Side Cover off from the Main Frame 7 Return to Step 3 1 to install the HDD If the HDD is replaced follow the directions on page 1 5 3 2 HDD Extreme care should be taken not to apply any shocks to the HDD 8 Slide the Right Side Cover into the Main Frame and screw it 9 Assemble the Top Cover B referring to Step 1 2 2 Check after assembling No Replaced Un...

Page 50: ...onfirm that no errors are detected Be sure to set all the DIP switches to OFF after the end of DIAG program 2 With a parallel cable connect the PS 7000 to the DOS compatible host computer 3 Power on the PS 7000 and host computer 4 Insert the PS Format floppy disk into the host computer 5 Run the appropriate batch file for PS format from among those listed below For Master HDD only FORMATM BAT For ...

Page 51: ...Chapter 5 Operation Principles 1 RIP 5 1 2 Color Control 5 2 3 Miscellaneous 5 5 4 System Configuration 5 7 ...

Page 52: ...ist Generator Color Renderer Output Driver Printer Host PS 7000 BJ W7000 1 2 3 4 5 6 1 Sends document information such as graphics character string photograph and color to the PostScript printer driver 2 Converts document information into PostScript command and sends it to the PS 7000 3 Analyzes the received PostScript command and break them down to each object such as simple pictorial element tex...

Page 53: ...led in the PS 7000 ROM 2 ICC International Color Consortium profile ICC profile is a color conversion profile that is used for ColorSync Macintosh and Kodak CMS Windows Following six types of ICCs are prepared according to the media type and they are provided by the CD ROM Canon Hardware RIP PS 7000 CD packed with the PS 7000 No Type ICC Profile Name Remarks 1 ICC for heavy coated paper BJ W7000 H...

Page 54: ...software Process of printing data differs depending on whether the data format output from application software is RGB or CMYK The data format can be converted from RGB to CMYK or vice versa within the application software For details how to convert data format please refer to the Instructions Manual for the application software Printer Color Setting CRD ICC PLEX Color Filter BJ W7000 2 3 4 CMYK O...

Page 55: ...ossy film Default Heavy coated paper CRD for heavy coated paper BJ W7000 Glossy Paper ICC for glossy paper BJ W7000 Glossy Paper 2 ICC for glossy paper2 BJ W7000 Semi Glossy Paper ICC for semi glossy paper BJ W7000 Glossy Film ICC for glossy film PostScript Color Matching BJ W7000 Heavy Coated Paper In accordance with the specifications in Printer Profile ICC for heavy coated paper 3 With the ICC ...

Page 56: ...e and OS to be used The maximum length in which the print quality is guaranteed is different from the maximum printable length Below in the table is the maximum length printable with the PS 7000 and BJ W7000 Environment Maximum Length Print quality guarantee 1 250 mm With Adobe PS driver 8 5 1 for Macintosh 6 930 mm With Adobe PS driver 4 2 4 for Windows95 98 3 270 mm With Adobe PS driver 5 1 for ...

Page 57: ... Portrait to Landscape or vice versa will delay printing It is because the rotation with the driver will expand the graphics data on the HDD of the PS 7000 not on the RAM where usual data expansion is performed Data expansion on the HDD will take extremely longer time than on the RAM To avoid the problem rotate graphics data with application software before printing 3 6 If shapes on printout are d...

Page 58: ...s Windows95 Raster driver Yes 10BaseT Yes Centronics Windows95 Raster driver AXIS LPR module packed with the AXIS Yes Centronics Yes Centronics Windows95 98 AdobePS Printer driver4 2 4 Yes 98 10BaseT Yes Centronics Windows95 98 AdobePS Printer driver4 2 4 Pnconfig contained in CD ROM packed with the PS 7000 LPR module to be packed with the PS 7000 No 1 Centronics WindowsNT4 0 Raster driver Yes 10B...

Page 59: ...ed directly to the BJ W7000 No Ether Talk Yes Centronics Macintosh Raster driver AXIS 540 utility packed with the AXIS Yes Ether Talk Yes Centronics Yes Centronics Macintosh Raster driver AXIS 540 utility packed with the AXIS Yes 1 Mac Ether Talk Yes Centronics Macintosh AdobePS Printer driver8 5 1 Yes 1 To output with the raster driver while the PS 7000 is connected establish this system configur...

Page 60: ...s Windows95 98 AdobePS Printer driver4 2 4 Pnconfig contained in CD ROM packed with the PS 7000 LPR module to be packed with the PS 7000 No 1 Win95 10BaseT Hub AXIS Centronics Windows95 Raster driver AXIS LPR module packed with the AXIS Yes 10BaseT Hub PS 7000 Centronics Windows95 98 AdobePS Printer driver4 2 4 Pnconfig contained in CD ROM packed with the PS 7000 LPR module to be packed with the P...

Page 61: ...cs Windows95 98 AdobePS Printer driver4 2 4 Pnconfig contained in CD ROM packed with the PS 7000 LPR module to be packed with the PS 7000 2 No Centronics Yes 10BaseT Yes Centronics BJ W7000 Raster driver for Windows95 NT4 0 AXIS LPR module packed with the AXIS 2 Yes Centronics Yes Centronics Yes WinNT 10BaseT Hub Win95 Win98 10BaseT Yes Centronics WindowsNT4 0 AdobePS Printer driver5 1 Windows95 9...

Page 62: ...lient Connection Printer Server Connection AXIS PS 7000 Connection BJ W7000 Driver Other utility Remarks Operation Guarantee Centronics Yes 10BaseT Yes Centronics BJ W7000 Raster driver for Macintosh Yes Centronics Yes Centronics Yes Mac EtherTalk Hub 10BaseT Yes Centronics WindowsNT4 0 AdobePS Printer driver5 1 Macintosh AdobePS Printer driver8 5 1 Yes Centronics Yes 10BaseT Yes Centronics BJ W70...

Page 63: ...Chapter 6 Parts Catalog 6 PARTS LAYOUT PARTS LIST 6 1 ...

Page 64: ...Chapter 6 Parts Catalog 6 1 6 PARTS LAYOUT PARTS LIST 1 EXTERNAL COVERS 2 MAIN FRAME ...

Page 65: ...Chapter 6 Parts Catalog 6 2 3 LED PANEL BOARD 4 INTERNAL COMPONENTS ...

Page 66: ...Chapter 6 Parts Catalog 6 3 5 POWER SUPPLY UNIT 6 OTHER ...

Page 67: ...MODULE ASS Y 32MB 60NS MAX QTY IS 4 20 KY7 0025 000 1 KANJI FONT SIMM ASS Y JP ONLY 21 KY7 0021 000 1 MAIN BOARD ASS Y w o EEPROM 22 KY7 0016 000 1 CABLE MAIN BOARD POWER 5V 23 KY7 0030 000 1 EEPROM for MAIN BOARD 8P DIP 5 24 KY7 0026 000 1 POWER SPLY BOARD ASS Y JP 25 KY7 0028 000 1 FUSE 250V For AC INLET 6 26 KY7 0029 000 1 POWER CORD 100V JP 26 WT3 0063 000 1 POWER CORD 120V US CANADA AS 26 WT3...

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