22
Wireless Connection Troubleshooting
Before Contacting Us
If you experience a problem, please follow the suggestions below. If these do not resolve your
problem, please contact us.
First read
Wireless Connection Troubleshooting
in the
Software & Wireless
Guide
(p. 100). For information about firewall settings, see
Firewalls
(next
page).
Check Your Computer/Wireless LAN
Router
Confirm that the computer and wireless LAN
router are operating correctly and that the
computer's wireless networking function is
enabled. See the user guide for your computer
or wireless LAN router for confirmation
instructions.
A connection between the camera and
computer will not work if the computer
and wireless LAN router do not
communicate correctly.
Check Your Firewall
Check your firewall settings. See
Firewalls
(p. 23)
Some firewall settings may prevent a
connection between the camera and a
computer.
Check the Software
Check to see if the required software is
correctly installed.
See
Check If Required Software Is Installed
(p. 7)
Unless the following software is correctly
installed, the camera and computer may
not connect.
• Programs supplied with the camera
• ImageBrowser Wireless Updater
• Camera firmware upgrade
If none of the above solve your problem:
For Problems Other Than Wireless Networking
See
Troubleshooting
(p. 114) in the
Software & Wireless Guide
.
Customer Support Center
See the customer contact list included with your camera.