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Troubleshooting
Please read this section if you encounter a problem using the software.
Start by Checking This
Investigate the following points first if you encounter a problem.
Does your computer satisfy the requirements listed in the System
Requirements section?
See “System Requirements” in the
Camera User Guide.
Is the camera correctly connected to the computer?
See the
Camera User Guide for the correct connection procedures. Also check to
ensure that you are using the correct cable and that it is securely attached at both
ends.
Are the camera and computer in the correct modes to transfer data?
Some models require the camera to be set to the playback mode to transfer data. See
the
Camera User Guide for details.
Is the battery sufficiently charged?
Check the battery charge if you are powering the camera with a battery. You are
recommended to use an AC adapter (sold separately) to power the camera when it is
connected to a computer.
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