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Canon PIXMA Pro9000 Mark II Series, Service Manual

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Canon PIXMA Pro9000 Mark II Series Service Manual Download Page 2

TABLE OF CONTENTS 

1. MAINTENANCE

 

1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement 

Consumables by Service Engineer

 

1-2. Customer Maintenance

 

1-3. Special Tools

 

1-4. Sensors

 

1-5. Serial Number Location

 

2. LIST OF ERROR DISPLAY / TROUBLESHOOTING

 

2-1. Operator Call Errors

 

2-2. Service Call Errors

 

2-3. Troubleshooting by Symptom

 

3. REPAIR

 

3-1. Major Replacement Parts

 

3-2. Part Replacement Procedures

 

(1) External housing removal

 

(2) Carriage unlocking

 

(3) Printer unit removal

 

(4) Carriage unit removal

 

(5) ASF unit removal

 

(6) Purge unit removal

 

(7) Spur base unit and platen unit removal

 

(8) Feed roller removal

 

 

Pro9000 Mark II

 

Summary of Contents for PIXMA Pro9000 Mark II Series

Page 1: ... or typographical errors due to improvements or changes made to the product When changes are made to the contents of the manual Canon will release technical information when necessary When substantial changes are made to the contents of the manual Canon will issue a revised edition The following do not apply if they do not conform to the laws and regulations of the region where the manual or produ...

Page 2: ...er Location 2 LIST OF ERROR DISPLAY TROUBLESHOOTING 2 1 Operator Call Errors 2 2 Service Call Errors 2 3 Troubleshooting by Symptom 3 REPAIR 3 1 Major Replacement Parts 3 2 Part Replacement Procedures 1 External housing removal 2 Carriage unlocking 3 Printer unit removal 4 Carriage unit removal 5 ASF unit removal 6 Purge unit removal 7 Spur base unit and platen unit removal 8 Feed roller removal P...

Page 3: ...ter setting 4 3 Grease Application 4 4 Special Notes on Servicing 1 Print head problem 2 Paper feed motor adjustment 3 Carriage unit replacement 4 Platen unit replacement 5 Ink absorber counter setting 4 5 Verification After Repair 1 Standard inspection flow 2 Service test print 3 Ink absorber counter value print 5 PRINTER TRANSPORTATION TABLE OF CONTENTS ...

Page 4: ...d replacement To set the ink amount data in the ink absorber to the ink absorber counter Service Tool 1 Perform in the service mode 1 min Ink absorber replacement When the ink absorber becomes full To replace the ink absorber with a new one Screwdriver a pair of tweezers etc 10 min Paper feed motor position adjustment At paper feed motor replacement To adjust the belt tension Position the paper fe...

Page 5: ...lacement At paper feed roller replacement At platen unit replacement To correct the paper feeding amount according to each LF and eject roller Service Tool 1 Perform in the service mode 5 min Carriage shaft position adjustment At carriage unit replacement At carriage unit removal To set the carriage shaft to the original position prior to removal or replacement of the carriage unit put a mark on t...

Page 6: ...ot improved by print head cleaning To improve nozzle conditions Computer printer driver 2 min Ink tank replacement When an ink tank becomes empty No ink error displayed on the PC monitor or short flashing of an ink tank LED To replace the empty ink tank 1 min Paper feed roller cleaning When paper does not feed properly When the front side of the paper is smeared To clean the paper feed rollers of ...

Page 7: ...encoder sensor Detects the position of the timing slit film and controls printing Printing shifts from the correct position Carriage position error 4 Top cover open sensor Detects opening and closing of the top cover The carriage does not move to the center 5 LF encoder sensor Detects rotation of the LF encoder and controls its drive Uneven printing LF position error 6 Eject encoder sensor Detects...

Page 8: ... position preventing paper from being inserted for front feeding 17 LF position sensor Detects the standard rotation position of the feed roller LF error 18 Front tray open sensor Detects opening and closing of the front tray Front tray closed 19 Inner cover open sensor Detects opening and closing of the inner cover Errors relating to opening or closing of the inner cover 20 Front tray position se...

Page 9: ...Click on the image to enlarge it 6 56 ...

Page 10: ...7 56 ...

Page 11: ...erial Number Location On the carriage flexible cable holder visible on the right of the carriage after the printer is turned on the top cover is opened and the carriage moves to the center 1 MAINTENANCE 8 56 ...

Page 12: ...t Front door unit Rear tray holder R unit 2 times No paper in the rear tray 1000 Confirm that the rear tray is selected as the paper source Set the paper in the rear tray and press the Resume Cancel button ASF unit Pressure roller unit PE sensor Paper feed motor No CD R tray 1 1001 Set the CD R tray and press the Resume Cancel button CD R tray Carriage unit No CD or DVD 1 1002 Set a CD or DVD in t...

Page 13: ...nt head ID U052 Re set the print head If the error is not cleared the print head may be defective Replace the print head Print head Logic board Print head temperature sensor error 1403 Faulty EEPROM data of the print head 1405 6 times Inner cover open 2 1841 Close the inner cover and press the Resume Cancel button Front door unit Inner cover unit Front cover R unit Inner cover open during printing...

Page 14: ...See 4 4 Special Notes on Servicing 5 Ink absorber counter setting Pressing the Resume Cancel button will exit the error and enable printing without replacing the ink absorber However when the ink absorber becomes full no further printing can be performed unless the applicable ink absorber is replaced Absorber kit 9 times The connected digital camera or digital video camera does not support Camera ...

Page 15: ...er will be ejected and the print job will be cancelled automatically The error is indicated when the size of paper actually set is smaller than the one selected in the printer driver to prevent printing on the platen e g When A4 paper is set in the printer though A3 is selected in the printer driver the error occurs If A3 paper is set in the printer and A4 is selected in the printer driver then th...

Page 16: ...tanks Ink tank Logic board Carriage unit 15 times Ink tank not recognized 1682 U150 A hardware error occurred in an ink tank the ink tank LED is turned off Replace the ink tank s Ink tank Logic board Carriage unit 16 times No ink no raw ink 1688 U163 Replace the empty ink tank s Printing with an empty ink tank can damage the printer To continue printing without replacing the ink tank s press the R...

Page 17: ...s that obstructs the carriage movement remove foreign material 3 Ink tank conditions re set the ink tanks 4 Cable connection 5 Part replacement Timing slit film Carriage unit Logic board Carriage motor 3 times Line feed error 6000 An error occurred in the LF encoder signal 1 Smearing or scratches on the LF slit disk film clean the LF slit disk film 2 Foreign material or paper debris in the LF driv...

Page 18: ...0 times VH monitor error B200 The VH print head drive voltage is out of the specified value 1 Part replacement Print head and logic board Replace them at the same time Carriage unit Power supply unit 11 times Carriage lift mechanism error 5110 The carriage did not move up or down properly 1 Foreign material or paper debris that obstructs the carriage movement remove foreign material 2 Part replace...

Page 19: ... Re set or replacement of ink tanks 3 Cable connection 4 Part replacement Ink tank position sensor error Logic board 20 times Other errors 6500 An unidentified error or a network error occurred 1 Part replacement Logic board Before replacement of the logic board ass y check the ink absorber counter value by service test print or EEPROM information print If the counter value is 7 or more also repla...

Page 20: ...int printing or white lines on printouts Uneven printing Improper color hue 1 Confirm the ink tank conditions Confirmation of the air through of an ink tank Re setting of an ink tank 2 Remove foreign material from the purge unit caps if any 3 Perform cleaning or deep cleaning of the print head 4 Perform print head alignment 5 Replace the following item s Print head 1 and ink tanks Logic board Purg...

Page 21: ...arriage unit Logic board Graphic or text is enlarged on printouts in the paper feed direction 1 Confirm that the LF EJ slit film is free from smearing or scratches Cleaning of the LF EJ slit film 2 Replace the following item s LF EJ slit film LF EJ timing sensor unit Platen unit Logic board 2 LIST OF ERROR DISPLAY TROUBLESHOOTING 18 56 ...

Page 22: ...6 Perform LF Eject correction See 4 2 Service Mode for details 7 Perform print head alignment in the user mode EEPROM information print Service test print Printing via USB connection Direct printing from a digital camera PictBridge Absorber kit 10 1 External housing 2 Printer unit 3 Absorber kit After replacement 1 Reset the ink absorber counter See 4 2 Service Mode for details Ink absorber counte...

Page 23: ...ft position See 4 4 Special Notes on Servicing 4 Platen unit replacement for details 2 Perform LF Eject correction in the service mode See 4 2 Service Mode for details EEPROM information print Service test print Spur base unit 20 1 External housing 2 Printer unit 3 Carriage unit 4 Spur unit DO NOT contact the spur edges After replacement 1 Confirm the printer operation See 4 5 Verification After R...

Page 24: ...itions so that the carriage shaft will be re attached to the main chassis in its original position See 4 4 Special Notes on Servicing 3 Carriage unit replacement for details iii The screws securing the adjustment plate of the eject roller shaft may be loosened only at replacement of the platen unit DO NOT loosen them in other cases See 4 4 Special Notes on Servicing 4 Platen unit replacement for d...

Page 25: ...ervicing especially for the logic board and panel board 1 External housing removal Pro9000 Mark II 3 REPAIR TABLE OF CONTENTS 1 Remove the side covers L and R no screw Release the tabs on the top then slide the covers downward 2 Remove the front covers L and R no screw Release the tabs at the top then slide the covers upward 22 56 ...

Page 26: ...3 Remove the main case no screw Release 2 tabs on the front 1 tab from each side and 2 tabs on the back 6 tabs in total 23 56 ...

Page 27: ...le unlocking the carriage by pressing and holding down the carriage lock pin slide the carriage to the left to the opposite of the home position b Rotate the gear at the back of the purge unit to unlock the carriage and slide the carriage to the left to the opposite of the home position 24 56 ...

Page 28: ... 3 Printer unit removal 1 Disconnect one panel board connector red circled the AC adapter connector and one logic board connector red circled 2 Separate the chassis from the bottom case 4 screws 25 56 ...

Page 29: ...3 Remove the screws and disengage the boss that fix the front stay to the front door holder then separate the printer unit from the bottom case 2 screws 26 56 ...

Page 30: ... cautious to keep it free from any grease or damage 2 Disengage the carriage belt remove the screws from the carriage motor then push the pulley upward as indicated by the red arrow 2 screws 3 Remove the carriage shaft fixing spring R and the shaft cam 27 56 ...

Page 31: ...justment plate then remove its screws 2 screws See 4 4 Special Notes on Servicing 3 Carriage unit replacement for details 5 Remove the carriage shaft fixing spring L E ring and washer 6 Remove the carriage shaft and the cam on the left side 28 56 ...

Page 32: ...Disconnect the carriage cable from the logic board 8 Slide the carriage unit to the center the ink tank replacement position While slightly pulling the front stay toward you remove the carriage unit 29 56 ...

Page 33: ...cores For the cables indicated by the blue circle in the photo only six of them pass through the core Keep those cables connected to the ASF and just leave them with the core away from the ASF For the cables that pass through the other core disconnect the cables connector and the core from the ASF 3 Remove the ASF motor connector 30 56 ...

Page 34: ...nnect the LF EJ encoder cable and remove the PRSB motor connector 5 Release the cables from the cable guide then remove the cable guide 1 screw 6 Disengage the gear from the carriage lift mechanical part 31 56 ...

Page 35: ...7 Remove the screws that fix the ASF to the chassis and separate the ASF from the chassis 8 screws 8 Remove the left and right cores 32 56 ...

Page 36: ...6 Purge unit removal 1 Remove the screws from the front stay and lay down the front stay as shown in the photo 6 screws 2 Remove the connector from the logic board 3 Remove the purge unit 3 screws 33 56 ...

Page 37: ...ight sides of the spur unit disengage the springs 2 Remove the remaining ink amount detection sensor 1 screw 3 On the left side the opposite side of the home position disengage the spur base unit from the platen unit and lift that side of the spur base unit 34 56 ...

Page 38: ...ge the other side of the spur base unit from the platen unit 5 From the left and right sides of the platen unit remove the springs 6 Remove the eject roller shaft adjustment plate 2 screws See 4 4 Special Notes on Servicing 4 Platen unit replacement for details 35 56 ...

Page 39: ...7 Remove the timing slit disk and the eject encoder holder 1 screw 8 Remove the carriage lift sensor connector and the logic board connector then release the cables from the cable guide 36 56 ...

Page 40: ...9 On the left and right sides of the eject roller shaft rotate the shaft bush to release the shaft Then pull the platen unit toward you to remove it from the chassis 37 56 ...

Page 41: ... 8 Feed roller removal 1 Disengage the pressure roller spring from the cam and rest it to the chassis 7 springs 2 Slide the PR cam shaft to remove 38 56 ...

Page 42: ... left and right paper guide springs then pull the paper guide toward you to remove it from the chassis 4 Remove the pressure roller springs then the pressure roller unit 5 Remove the timing slit disk and belt 39 56 ...

Page 43: ...6 On the left and right sides of the chassis rotate the feed roller bushes to release the roller then remove it 3 2 Part Replacement Procedures 40 56 ...

Page 44: ...zles and maintenance to keep the print head conditions good If there is a missing portion or white streaks in the nozzle check pattern printout perform this cleaning Print head deep cleaning Perform from the printer driver Maintenance tab If print head manual cleaning is not effective perform this cleaning Since the deep cleaning consumes more ink than regular cleaning it is recommended to perform...

Page 45: ...y for the service mode operation 2 Start the Service Tool on the connected computer i When a button is clicked in the Service Tool dialog box that function is performed During operation of the selected function all the Service Tool buttons are dimmed and inactive ii When the operation is completed A function was finished is displayed and another function can be selected iii If a non supported func...

Page 46: ...ear tray Paper size A3 or LDR Service test print Model name ROM version Ink absorber counter value ink amount in the ink absorber USB serial number Destination Process inspection information Ink system function check result CD DVD sensor check result 2 EEPROM EEPROM information print The dialog box opens to select the paper source Select Rear tray and click OK EEPROM information print 43 56 ...

Page 47: ... number Destination settings Record of ink absorber counter resetting and setting Record of repair at the production site CD DVD print position correction values LF Eject correction values Production site E MIP correction value and enabling of it Record of disabling the function to detect the remaining ink amount Ink absorber counter value ink amount in the ink absorber 10 Panel Check Button and L...

Page 48: ...k OK The paper will feed Type Plain paper Size A4 or LTR Qty 15 sheets When all sheets 15 sheets are fed and the Power LED turns on green the printer is ready for printing the LF Eject correction pattern 3 Set the following paper in the rear tray and open the front feed support Type PR 201 Photo Paper Pro II Size A3 Qty 1 sheet 4 According to the Blank Paper Feed selection press the Resume Cancel ...

Page 49: ...ounter value in EEPROM information print 2 After replacement of the logic board the ink absorber counter value should be set in the service mode using the Service Tool In the Ink Absorber Counter section of the Service Tool select Main from the Absorber pull down menu From the Counter Value pull down menu select the value in 10 increments which is the closest to the actual counter value confirmed ...

Page 50: ...2 6 Chassis Carriage shaft cam L sliding portion on the left side of the chassis KG107A 18 to 36 1 2 7 Adjust plate L Carriage shaft cam L sliding portion of the adjust plate L KG107A 18 to 36 2 1 8 Chassis Carriage shaft sliding portion on the right side of the chassis KG107A 18 to 36 1 2 9 Adjust plate R Carriage shaft cam R sliding portion of the adjust plate R KG107A 18 to 36 2 1 10 Oil pad Oi...

Page 51: ...tion PG641 9 to 18 1 1 20 AP swing arm lock cam AP swing arm lock lever sliding portion PG641 4 5 to 9 1 2 1 21 PR lift chassis PR release cam sliding portion HP 300 27 to 54 3 1 22 PR lift shaft ass y PR lift chassis sliding portion KG107A 9 to 18 1 1 23 PR lift shaft ass y PR holder sliding portion KG107A 9 to 18 1 14 24 PR lift shaft ass y PR spring sliding portion HP 300 9 to 18 1 7 25 PR lift...

Page 52: ...49 56 ...

Page 53: ...performed 2 times perform the print head deep cleaning then print the nozzle check pattern again in the user mode 4 If the problem is still not resolved i turn off the printer and leave it for 24 hours or longer ii perform the print head cleaning and iii print the nozzle check pattern again in the user mode 2 Paper feed motor adjustment 1 When attaching the motor fasten the screws so that the belt...

Page 54: ...turn the carriage shaft to the original position while aligning the shaft to the mark on the chassis 4 Platen unit replacement When attaching the platen unit perform adjustment to protect the eject roller shaft from bending due to weight of the spur unit The screws to be removed and re fastened for adjustment are either the red ones or the regular ones Adjustment plate The screws on the carriage s...

Page 55: ... absorber counter setting Before replacement of the logic board check the ink absorber counter value and register it to the replaced new logic board The value can be set in 10 increments In addition according to the ink absorber counter value replace the ink absorber ink absorber kit When the ink absorber is replaced reset the applicable ink absorber counter to 0 How to check the ink absorber valu...

Page 56: ...k point Via USB connection to the computer printing from the computer must be performed properly paper feeding from the rear tray and from the front tray respectively Additional verification to be made For repair of a specific problem confirm the applicable specific function in the user mode PictBridge CD DVD printing PictBridge CD DVD printing Power off in the service mode Check point The paper l...

Page 57: ... 2 Service test print Service test print sample Print on A3 or LDR sized paper 54 56 ...

Page 58: ... 3 Ink absorber counter value print Print sample 4 5 Verification Items 55 56 ...

Page 59: ...ch the protective cap used when the packing was opened to the print head to protect the print head face from damage due to shocks If the packing material that fixed the carriage from the factory is still available re use it to fix the carriage to prevent the carriage unlocked during transportation Pro9000 Mark II TABLE OF CONTENTS 1 If the print head is removed from the printer and left alone by i...

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