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PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service

4-40

• Procedures for processing communication problems with Canon facsimile.

The process for carrying out communications at three points as shown in the figure.

Figure 4-8 Flowchart for Processing Communication Troubles

with Canon Facsimile

Reception

FAX:A

Trouble

FAX:B

FAX:C

Start

Transmission
or reception?

Check A.

Chec

k B.

Check the

line.

Check A.

Check B.

Transmission

A: Your customer's facsimile
B: Facsimile of other communication party
C: Facsimile for check in the same region. (C should
be the same model of facsimile as A.)

Summary of Contents for PC-D320

Page 1: ... D320 340 FAX L400 JAN 2003 HY8 10AX 000 JAN 2003 PC D320 H12 2553 230V EC UK GER FRN SWI AST SAF PC D340 H12 2563 230V EC UK GER FRN SWI AST SAF FAX L400 H12 2573 230V EC UK FAX L400 H12 2575 230V GER FAX L400 H12 2577 230V FRN HANDSET APPARATUS ...

Page 2: ...ions of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names described in this manual are the registered trademarks of the individual companies Copyright This manual is copyrighted with all rights reserved Under the copyright laws this manual may not be copied reproduced or translate...

Page 3: ...icity for example States a precaution to be taken to prevent damage to electronic components by electrostatic discharge If the following mark is used following the directions given Informs you of fire related cautions Informs you that the plug must be removed from the power outlet before starting an operation Gives useful information to understand descriptions Indicates sections to be read to obta...

Page 4: ... Disassembly This part explains the assembly and disassembly of the product Chapter 4 Maintenance and Service This part explains how to maintain the products for adjustment and troubleshooting and service operations and service switches Chapter 5 Appendix This part explains the informations of the optional products and user data flow For more details of user operations and user reports see the sep...

Page 5: ...III III REVISION HISTORY REVISION CONTENT 0 Original ...

Page 6: ...cal Reference 2 1 1 COMPONENT LAYOUT 2 1 1 1 Parts Layout 2 2 1 2 Printed Circuit Boards Layout 2 4 1 3 Sensors Layout 2 6 2 SCANNER SECTION 2 7 2 1 Names and Functions of Parts 2 10 3 PAPER SUPPLY SECTION 2 11 3 1 Recording Paper Pick up Function 2 11 3 1 1 Paper size error 2 12 3 2 Recording Paper Jam Detection Configuration 2 12 3 2 1 Pick up delay jam 2 12 3 2 2 Pick up stationary jam 2 12 3 2...

Page 7: ...s 4 3 2 HOW TO CLEAN PARTS 4 3 2 1 Main Unit Outer Covers 4 3 2 2 Platen Glass 4 3 2 3 Platen Glass Cover 4 3 2 4 Document Pick up Roller for PC D340 FAX L400 only 4 3 2 5 Document Separation Roller for PC D340 FAX L400 only 4 3 2 6 Document Separation Guide for PC D340 FAX L400 only 4 3 2 7 Document Feed Roller for PC D340 FAX L400 only 4 3 2 8 Document Eject Roller for PC D340 FAX L400 only 4 3 ...

Page 8: ...on of SSSW Service Soft Switch Settings 4 53 5 6 New SSSWs Parameters Added to this Model 4 69 6 TEST FUNCTIONS 4 69 6 1 Test Mode Overview 4 70 6 2 Test Mode Flowchart 4 71 6 3 D RAM Tests 4 71 6 4 CCD Tests 4 72 6 5 Print Tests 4 73 6 6 Modem and NCU Tests 4 77 6 7 Faculty Tests 4 81 7 SERVICE REPORT 4 81 7 1 Report Output Function 4 81 7 1 1 User report output functions 4 83 7 1 2 Service repor...

Page 9: ...Chapter 1 General Description ...

Page 10: ......

Page 11: ...Time Low Power Consumption By adopting an on demand fixing method that drives the heater only during printing the printer has shorten the wait time and reduced the consumption power during standby Employment of USB Interface as a Standard The printer employs an USB interface as a standard allowing easy connection to peripherals 1 2 Option overview Handset Kit FAX L400 only The handset kit includes...

Page 12: ...D320 D340 approx 10W FAX L400 approx 11W Operation approx 440W Maximum approx 670W Main unit usage environment Temperature from 10 C to 32 5 C 50 0 F to 90 5 F Humidity from 20 to 80 RH Horizontality 3 or less Operating noise Measured in accordance with ISO standards Standby approx 30 dB A Operating approx 50 dB A Dimensions FAX L400 543mm 457mm 453mm PC D340 543mm 457mm 453mm PC D320 543mm 446mm ...

Page 13: ...tocol Modulation method G3 image signals ITU T V 27ter 2 4k 4 8k bps ITU T V 29 7 2k 9 6k bps ITU T V 17 14 4kbps 12kbps TC9 6kbps TC7 2kbps ITU T V 34 2 4kbps 4 8kbps 7 2kbps 9 6kbps 12kbps 14 4kbps 16 8kbps 19 2kbps 21 6kbps 24kbps 26 4kbps 28 8kbps 31 2kbps 33 6kbps G3 procedure signals ITU T V 21 No 2 300bps ITU T V 8 V 34 300bps 600bps 1200bps Transmission speed 33 6k 31 2k 28 8k 26 4k 24k 21...

Page 14: ...simile is connected to the line until image transmission begins 2 Post message between pages Time from after one document has been sent until transmission of the next document starts if several pages are transmitted 3 Post message after last pages Time from after image transmission is completed until line is switched from facsimile to telephone Minimum transmission time G3 10 ms G3 ECM 0 ms Transm...

Page 15: ...ht 64 to 105 g m2 bond 17 to 28 lb ADF capacity A4 Letter 50 sheets or less Legal 30 sheets or less Effective scanning width A4 206 mm 8 11 LTR LGL 212 mm 8 35 FAX Scanning Speed standard Approx 4 3 sec page When reading Canon FAX Standard Chart No 1 at the standard resolution FAX Scanning line density Standard 8 dots mm 203 2 dpi 3 85 line mm 97 79 dpi Fine 8 dots mm 203 2 dpi 7 7 line mm 195 58 ...

Page 16: ...3 5 2 0 mm Book mode 0 14 0 08 0 14 0 08 0 14 0 08 Top margin 3 5 2 0 2 5 mm 3 5 2 0 2 5 mm 3 5 2 0 2 5 mm ADF mode 0 14 0 08 0 1 0 14 0 08 0 1 0 14 0 08 0 1 Bottom margin 2 0 2 0 mm 2 0 2 0 mm 2 0 2 0 mm 0 08 0 08 0 08 0 08 0 08 0 08 Units are inches with mm shown in parentheses Figure 1 1 Scanning Range Document scanning width A4 LTR is set in service data 1SSSW SW 06 bit 4 SCANNING RANGE SCANNI...

Page 17: ...MP tray 1mm 0 04 or less in stacking height Approx 10 sheets of 64 g m2 Tray stacking Face down delivery slot Plain 50 sheets A4 Letter 30 sheets Legal Transparencies 10 sheets Labels 10 sheets Envelopes 10 sheets Face up delivery slot Plain 1 sheet Transparencies 1 sheet Labels 1 sheet Envelopes 1 sheet Printing method Laser beam printer Printing cartridge Product name Canon S35 Toner Cartridge P...

Page 18: ...Sheets min Printing resolution 1200 dpi 600 dpi Recommended recording paper Canon Copier LTR LGL Premium Paper Weight 75 g m2 Paper size Letter Legal Manufactured by BOISE CASCADE KANGAS Weight 80 g m2 Paper size A4 Manufactured by KANGAS NEUSIEDLER Canon Paper Weight 80 g m2 Paper size A4 Manufactured by NEUSIEDLER ...

Page 19: ...2 0 2 0 mm 2 0 2 0 mm 2 0 2 0 mm 0 08 0 08 0 08 0 08 0 08 0 08 Right margin 2 0 3 0 mm 2 0 3 0 mm 2 0 3 0 mm 0 08 0 12 0 08 0 12 0 08 0 12 Top margin 3 5 2 0 mm 3 5 2 0 mm 3 5 2 0 mm 0 14 0 08 0 14 0 08 0 14 0 08 Bottom margin 3 5 2 0 mm 3 5 2 0 mm 3 5 2 0 mm 0 14 0 08 0 14 0 08 0 14 0 08 Figure 1 2 Printing Range Paper trailing edge PRINTING RANGE PRINTING DROP OUT RANGE Right margin Left margin ...

Page 20: ...r size A Preset copy ratio 50 70 100 141 200 2 on 1 copy ratio 70 A4 size AB Preset copy ratio 50 70 81 86 100 115 141 200 2 on 1 copy ratio 70 A4 size Zoom 50 to 200 2 6 Functions Collate copy The collate copy allows you to sort copies It convenient when you make multiple copies of multipage documents 2 on 1 copy Use 2 on 1 to reduce 2 sheets to fit on one sheet Two letter size documents are auto...

Page 21: ...te ID with ID call 2 digits Auto dialing Telephone number digits Max 38 digits One touch dial Max 30 Coded speed dial Max 100 Group dial Max 129 One touch 29 Coded speed dial 100 Redial Numeric button redial function max 120 digits Delayed transmission No of Destinations Max 131 One touch 30 Coded speed dial 100 Numeric button 1 No of Reservation Max 70 time Broadcast transmission No of Destinatio...

Page 22: ...copy delayed transmission and broadcast transmission image data activity management report Backup IC 16 Mbyte DRAM Backup battery Rechargeable capacitor Backup time 1 hour Activity management a User report Activity management report Every 20 transactions always transmission and reception together Activity report sending receiving One touch speed dial tel list Coded speed dial tel list Group dial t...

Page 23: ...ce 0 8V to 2 5V Output Static output high 2 8V to 3 6V Static outpu low less than 0 3V Input Output Data signal pulled up with 3 3V VBUS signal pulled up with 5 5V Interface Cable Twisted pair shielded cable USB standard compatible required Material AWG No 28 Data pair AWG American Wire Gauge AWG No 20 to No 28 Power distribution pair Interface Connector Printer side USB standard Series B receptac...

Page 24: ...n terms of the transfer unit called a frame a time frame of approximately 1ms into which the data is divided Data is transferred by piling up these frames All packets begin with a SYNC synchronizing field to synchronize with the local clock and are separated with an EOP End of Packet field Frame lines begin with an SOF Start of Frame packet An SOF is composed of a PID Packet Identification Field t...

Page 25: ...This is prevented by a method called bit stuffing when data bit 1 is repeated 6 times one 0 bit is added to the original data before encoded with NRZI Figure 1 5 NRZI Supported Software The following table shows the relationship between available drivers and the interfaces for this model D320 D340 L400 Suite Suite USB I F Windows 95 not supported Windows 98 conditionally supported Windows NT 4 0 n...

Page 26: ... the scanning unit DOCUMENT OUTPUT TRAY Documents come out here OPERATION PANEL Cotrols the machine HANDSET JACK Connect the optional handset Appendix B EXTERNAL DEVICE JACK Connect external devices TELEPHONE LINE JACK Connect the telephone line LEFT COVER Open it when you output paper face up or remove jammed paper POWER CORD CONNECTOR DOCUMENT FEEDER TRAY Place documents for copying SLIDE GUIDE ...

Page 27: ...Holds documents for copying and feeds them automatically into the scanning unit DOCUMENT OUTPUT TRAY Documents come out here OPERATION PANEL Controls the machine LEFT COVER Open it when you output paper face up or remove jammed paper POWER CORD CONNECTOR DOCUMENT FEEDER TRAY Place documents for copying USB INTERFACE CONNECTOR ...

Page 28: ...Load paper stack PLATEN GLASS Place documents for copying PLATEN GLASS COVER Open it when you place documents on the platen glass for copying PC D320 PC D340 FAX L400 OUTPUT TRAY Outputs printed pages MULTI PURPOSE TRAY Load paper one by one RIGHT COVER Open it when you install the cartridge or remove jammed paper CASSETTE Load paper stack PLATEN GLASS COVER Open it when you place documents on the...

Page 29: ...revious number dialled manually with the keys on the numeric keypad and enters pauses between digits or after the entire telephone number when dialling or registering facsimile numbers One touch Speed Dialling Keys Dial numbers registered under one touch speed dialling keys LCD Displays messages and prompts during operation Also displays selections text and numbers when specifying settings OK Key ...

Page 30: ... a paper jam The error message is displayed in the LCD COPY Key Switches standby display to Copy mode FAX Key Switches standby display to Fax mode Energy Saver Key Sets or cancels the energy saver mode manually The key lights green when the energy saver mode is set and goes off when the mode is cancelled Numeric Keys Enter numbers when dialling or registering fax telephone numbers Also enter chara...

Page 31: ...PC D320 PC D340 FAX L400 Chapter 1 General Description 1 21 Figure 1 11 Operation Panel 3 PC D340 PC D320 ...

Page 32: ...ey Prints a report listing fax communications dial list data list or document list You can also use this key to cancel the report job Delayed Transmission Key Specifies the fax sending time for the delayed sending function Book Sending Key This key can be used to send documents from the platen glass Polling Press to set a document for advanced communications such as polling sending and receiving F...

Page 33: ...stering a telephone number Tone Key Enters a plus sign in a fax number only when registering for USER TEL NO Connects to information services that accept tone dialling only even if you are using a rotary pulse Space Key Enters a space between letters and numbers Delete Key Deletes characters one by one Clear Key Deletes all characters 10 11 12 13 14 ...

Page 34: ...ult your doctor Never attempt to disassemble the cartridge or open the protective shutter of the drum If the machine is brought from the cold outdoors into a warm room or if the room is rapidly heated condensation may form inside the machine This can adversely effect the quality of your copy image e g copies are completely black When the machine is exposed to such conditions allow at least two hou...

Page 35: ...ation where the temperature does not exceed 104 F 40 C The recommended storage conditions are as follows Temperature 59 F to 80 6 F 15 C to 27 C Relative Humidity 20 to 80 Do not stand the cartridge on end or turn it upside down Storing Partially Used Cartridges If you remove a cartridge from the machine store the cartridge as described below Place the cartridge in its protective bag so that the s...

Page 36: ...r wrinkled paper Transparencies for full color copiers or printers Paper which has already been copied using a digital full color copier Do not copy on the reverse side either Paper which has been printed on using a thermal transfer printer Do not copy on the reverse side either Never attempt to make copies on full color transparencies Doing so may result in copier malfunction Acceptable Paper The...

Page 37: ...lly print from your computer Printing area light shade Canon recommends that you print within this area Paper Copying areas are a little larger than printing areas NOTE 0 20 5 mm 0 24 6 mm 0 16 4 mm 0 16 4 mm 0 20 5 mm 0 24 6 mm 0 16 4 mm 0 16 4 mm FEEDING DIRECTION FEEDING DIRECTION LETTER LEGAL 0 4 10 mm 0 4 10 mm 0 4 10 mm 0 4 10 mm 0 4 10 mm 0 4 10 mm 0 4 10 mm 0 4 10 mm FEEDING DIRECTION FEED...

Page 38: ...PC D320 PC D340 FAX L400 Chapter 1 General Description 1 28 This page intentionally left blank ...

Page 39: ...Chapter 2 Technical Reference ...

Page 40: ......

Page 41: ...hnical Reference 2 1 1 COMPONENT LAYOUT 1 1 Parts Layout The parts layout of this machine consists of the scanner section printer section and paper supply section Figure 2 1 Parts Layout Scanner section Printer section Paper supply section ...

Page 42: ...t is also located in the ECNT board Fixing heater control High voltage control Drive control Sensors detection Laser control Scanner motor control Switching regulator as power supply 3 OPCNT board that controls the operation panel s keys and LCD Keys detection and LED drive function Display Serial communication 4 USB board which connects to the USB cable from the computer for PC D320 D340 only USB...

Page 43: ...D320 PC D340 FAX L400 Chapter 2 Technical Reference 2 3 USB MJB board for FAX L400 only USB board for PC D320 D340 only ECNT board NCU board for FAX L400 only OPCNT board SCNT board Figure 2 2 PCBs Layout ...

Page 44: ...to monitor the movement of original and recording paper or to detect the home position of contact sensor Figure 2 3 Sensors Layout Document sensor DS Document edge sensor DES CS home position sensor Page top sensor Paper eject sensor Over flow sensor Recording paper sensor Cartridge cover sensor Toner sensor ...

Page 45: ...detects the home position of contact sensor 4 Page top sensor It detects the leading edge of the recording paper 5 Paper eject sensor It detects the recording paper eject conditions 6 Over flow sensor It checks the full loading of recording paper 7 Recording paper sensor It detects the presence absence of recording paper 8 Cartridge cover sensor It detects the opening closing of the cartridge cove...

Page 46: ... The scanner section scans documents that are to be copied 2 SCANNER SECTION 2 SCANNER SECTION Paper guide Pick up roller Separation roller Document feed roller Document eject roller CS drive motor Contact sensor Document feed motor Figure 2 4 Scanner section ...

Page 47: ...ller to separate each of the sheets in a multiple page document 4 Document Feed Roller for PC D340 FAX L400 only This roller feeds documents to the contact sensor after they are separated by the separation roller 5 Contact Sensor The contact sensor scans the image information from the document converts it to serial data and transmits it to the SCNT board as an electrical signal The contact sensor ...

Page 48: ...t detect the leading edge of the document within 10 seconds after document feeding begins A document too long error means that the document edge sensor cannot detect the trailing edge of the document even after the stepping pulses for feeding more than 14 356 mm of document have been transmitted Document jam processing If a document jam occurs the machine stops the document feed motor and ADF oper...

Page 49: ...PC D320 PC D340 FAX L400 Chapter 2 Technical Reference 2 9 This page intentionally left blank ...

Page 50: ...e 2 10 3 PAPER SUPPLY SECTION The paper supply section is designed to separate the recording sheets stacked on the Cassette or MP tray one by one for forwarding to the printer unit Figure 2 5 Paper supply section Pick up roller Main motor Pick up solenoid ...

Page 51: ...ted for recording paper from cassette In case of paper pick up from the cassette while the main motor rotates the pick up solenoid is turned ON Then the pick up roller rotates and a sheet of paper is fed into the printer section 3 1 1 Paper size error The machine does not have a paper size sensor It recognizes the paper sizes Letter A4 and Legal etc according to the user data setting Additional Fu...

Page 52: ...p sensor cannot detect the trailing edge of the paper within 4 6 seconds after detecting the leading edge the CPU determines a pick up stationary jam 3 2 3 Delivery delay jam If the leading edge of the paper cannot reach the paper eject sensor within 2 1 seconds after the page top sensor detects the edge the CPU determines a delivery delay jam 3 2 4 Wrapping jam The CPU determines a wrapping jam u...

Page 53: ...PC D320 PC D340 FAX L400 Chapter 2 Technical Reference 2 13 This page intentionally left blank ...

Page 54: ...400 Chapter 2 Technical Reference 2 14 4 PRINTER SECTION The LASER beam printer engine comprises the following sections Figure 2 6 Printer section Fixing section Toner transfer section Laser Scanner section Toner cartridge ...

Page 55: ...e reflection mirror to scan the photosensitive drum in the toner cartridge BD Malfunction The CPU on the ECNT board determines a BD malfunction if the BDI signal is not detected within 0 1 second after the scanner motor is forcibly driven Or if the detected cycle of the BDI signal has not reached the specified value within 2 seconds after the scanner motor reached its specified rotation number Las...

Page 56: ...ner is then removed from the surface of the photosensitive drum by the cleaning blade Drum cover shutter If the photosensitive drum is subjected to strong light optical memory can cause dropout areas or black bands to occur To prevent the photosensitive drum from strong light a drum cover shutter is attached Do not open this cover unless absolutely necessary 4 3 Toner Transfer Section This section...

Page 57: ... and high voltage power supply system immediately and then sets the printer an error state and notifies the malfunction to the SCNT board a The main thermistor does not exceed 50 C within 1 47 seconds after the start of start up temperature control b The main thermistor remains 230 C or more continuously for 1 5 seconds during fixing heater temperature control c The temperature of the main thermis...

Page 58: ...PC D320 PC D340 FAX L400 Chapter 2 Technical Reference 2 18 5 NEW FUNCTION There is no new function in this model ...

Page 59: ...Chapter 3 Assembly and Disassembly ...

Page 60: ......

Page 61: ...ts to cool down General high temperature components are as follows Motors Power supply unit Elements on driver ICs etc on PCBs in particular ICs with heatsinks BJ cartridge aluminium plate for BJ cartridge engine models Fixing unit and peripheral covers for LBP engines Battery Replacement The batteries must be replaced correctly to avoid explosion Do not replace any battery with one not indicated ...

Page 62: ...als may be used as countermeasures against electrostatic discharge an earthed conductive mat an earthed wrist strap crocodile clips for the purpose of grounding metallic parts of the main unit For service conducted on the user s premises etc where such countermeasure materials are not available the following countermeasures may be employed Use anti static bags for the storage and carrying of PCBs ...

Page 63: ... Product Inherent Cautions Laser Light Do not perform any tasks outside the scope of work indicated in the manual If exposed to laser light the retina of the eye can permanently be damaged Further the laser scanner unit must not be disassembled or modified under any circumstances Handling of the Transfer Charging Roller The presence of oils or the like on the sponge portion of the transfer chargin...

Page 64: ... clear please do not press the stop button Doing so may cause a malfunction afterwards In the case of PC D320 D340 if you execute All Clear the setting 5 TYPE in SERVICE MODE will be set up to U S A Therefore be sure to change 5 TYPE to a setting that is suitable for each country region after All Clear In the case of FAX L400 execute All Clear by following the steps on the display and set up DISPL...

Page 65: ...ers 2 1 Disassembly Procedure 2 1 1 Document feed section Separation Roller Ass y Separation Guide Unit Document Feed Roller 1 Open the cartridge cover and the face up cover remove the 2 screws a Remove the front cover while detaching the 2 claws 2 Remove the 3 screws b and remove the left cover ass y while detaching the 2 claws 3 Remove the pressure plate unit by lifting up Figure 3 2 Document Fe...

Page 66: ...e the screw c on the rear side of the main unit and detach the grounding cable Remove the cable from the clamp Figure 3 3 Document Feed Section 2 6 Open the upper document feed ass y and remove the document feed front cover while detaching the 2 claws Figure 3 4 Document Feed Section 3 Grounding cable c Clamp Claws Document feed front cover Upper document feed ass y ...

Page 67: ...h the stopper While lifting up the rear side of the document feed ass y shift it to the rear side for removing Figure 3 5 Document Feed Section 4 8 Remove the document feed rear cover while detaching the 3 claws Figure 3 6 Document Feed Section 5 Document feed ass y Stopper Document feed rear cover Claws ...

Page 68: ...document feed ass y 12 Remove the screw f and detach the stoppers front and rear and the turning lever 13 Remove the upper document feed ass y while bending 14 Remove the 2 screws g and detach the lower document feed ass y while disconnecting the connector of the sensor Figure 3 7 Document Feed Section 6 Document feed gear ass y Document feed motor ass y Stopper Upper document feed ass y Spring Sp...

Page 69: ...and the release lever See the figure below Figure 3 8 Document Feed Section 7 Check to make sure that the stopper lifts up the left side of the turning lever and the right side of the turning lever pushes down the release lever Figure 3 9 Document Feed Section 8 Stopper Release lever Turning lever Upper document feed ass y Stopper Release lever Turning lever ...

Page 70: ...etach the separation guide unit while rotating it up Care should be taken not to lose the detached spring 19 Remove the gear j and detach the bushing 20 Remove the gear k and detach the bushing 21 Remove the retaining ring l and detach the document feed roller by shifting the shaft Care should be taken not to lose the detached pin Figure 3 10 Document Feed Section 9 Separation roller ass y Separat...

Page 71: ...ating to the front Figure 3 11 Recording Section 1 Separation Pad 1 Open the cartridge cover and the face up cover detach the 2 screws a Remove the front cover while detaching the 2 claws 2 Remove the 3 screws b and detach the left cover ass y while detaching the 2 claws 3 Remove the pressure plate unit by lifting up Figure 3 12 Recording Section 2 Claws Pick up roller a b b Front cover Left cover...

Page 72: ... d and detach the fan cover the rear bottom cover and the rear right cover Figure 3 13 Recording Section 3 7 Disconnect the connector J503 on the SCNT board and detach the 2 screws e remove the operation panel ass y 8 Remove the 4 screws f and detach the left stay Figure 3 14 Recording Section 4 Fan cover Rear bottom cover Rear right cover Cartridge cover Claws Claws Cartridge cover arm Right cove...

Page 73: ... J504 J505 J506 J509 and J516 on the SCNT board and detach the cable from the clamp 10 Remove the 4 screws h and detach the flat bed ass y 11 Remove the screw i and detach the operation panel under cover Figure 3 15 Recording Section 5 i h Opration panel under cover h Flat bed ass y Rear side ...

Page 74: ...e SCNT board 13 Remove the 11 screws j and detach the metal chassis unit For easier removing free the fixing boss from its attached place Figure 3 16 Recording Section 6 14 Remove the 4 screws k and detach the paper eject frame unit Figure 3 17 Recording Section 7 j Metal chassis unit Boss j Paper eject frame unit k k rear side ...

Page 75: ... Disassembly 3 15 15 Remove the screw l Figure 3 18 Recording Section 8 16 Remove the 2 screws m and detach the front stay ass y and the manual paper feed guide plate Figure 3 19 Recording Section 9 l m Front stay ass y Manual paper feed guide plate ...

Page 76: ...ing the sensor lever and the arm shift the pick up roller holder to the left by pushing the claw Figure 3 20 Recording Section 10 18 Remove the separation pad with the flathead screwdriver Figure 3 21 Recording Section 11 Claw Pick up roller holder Arm Sensor lever Separation pad ...

Page 77: ... l and detach the plate 16 Remove the gear m Figure 3 22 Fixing Section 1 17 Disconnect the connectors J102 J206 and J210 on the ECNT board and disconnect the connector of the cable between the J305 on the ECNT board and the fixing ass y 18 Remove the 2 screws n remove the fixing ass y by shifting to the upper left while detaching the bosses on the both sides of the fixing ass y Figure 3 23 Fixing...

Page 78: ...PC D320 PC D340 FAX L400 Chapter 3 Assembly and Disassembly 3 18 This page intentionally left blank ...

Page 79: ...Chapter 4 Maintenance and Service ...

Page 80: ......

Page 81: ...d performance fails Platen glass When black vertical stripes appear in copied or transmitted White sheet When copied or scanned images are light Transfer guide When dirty Paper pick up roller When recording paper pick up technician performance fails Separation guide When recording paper separation performance fails Transfer charging When marks on back of recording paper or roller blank spots at in...

Page 82: ...screwdriver Removing plastic tabs Tweezers Removing inserting coil springs Pliers needle nose Driving retaining ring Lint free paper Clean transfer charging roller fixing film etc Isopropyl alcohol Clean fixing film fixing pressure roller etc 1 7 Special Tools Tool Use Part No Grease MOLYKOTE EM 50L Apply to specified parts HY9 0007 Grease MOLYKOTE EMD 110 Apply to specified parts HY9 0023 Grease ...

Page 83: ... soft dry cloth 2 4 Document Pick up Roller for PC D340 FAX L400 only Open the ADF and wipe any dirt off with a soft dry cloth 2 5 Document Separation Roller for PC D340 FAX L400 only Open the ADF and wipe any dirt off with a soft dry cloth 2 6 Document Separation guide for PC D340 FAX L400 only Open the ADF and wipe any dirt off with a soft dry cloth 2 7 Document Feed Roller for PC D340 FAX L400 ...

Page 84: ...cautions when using Isopropyl alcohol IPA When cleaning with IPA take care to prevent the IPA from splashing high temperature parts If IPA splashes high temperature parts leave for at least three minutes to allow the IPA to evaporate Platen glass White sheet Document separation roller Document pick up roller Document separation guide Document eject roller Document feed roller Platen glass cover ...

Page 85: ...bris 2 13 Transfer Charging Roller Wipe with lint free paper and remove any toner or paper debris Do not touch or hold the sponge section of the transfer charging roller Doing so can cause marks on back of paper or blank spots in copied images Do not use solvent Replace the charging roller it is deformed or cannot be thoroughly cleared using lint free paper 2 14 Static Charge Eliminator Wipe with ...

Page 86: ...Maintenance and Service 4 6 Figure 4 2 Cleaning Location 1 Paper Pick up roller separation guide Paper feed roller Transfer guide Transfer charging roller Static charge eliminator Fixing entrance guide Fixing pressure roller Fixing film ...

Page 87: ...th the printed side facing down 3 Select face up delivery by shifting the delivery switching lever downward 4 Press the test print switch 5 Turn OFF the printer when the leading edge of the print emerges at the face up tray Openthe rear cartridge cover and take out the print about 60 seconds later 6 Measure the width of the glossy band across the paper and check that it meets the require ments as ...

Page 88: ... the numeric key 2 and select CCD TEST 3 Press the numeric key 0 8 and Gain Auto Adjustment is performed Be sure that OK is indicated on the display 4 Press STOP RESET key and the display goes back to TEST MODE In case that the test result is NG check the following and try the adjustment again 1 Be sure that the platen glass cover is closed properly 2 Be sure that the platen glass is attached prop...

Page 89: ... keys do not work Page 4 26 Printing problems Evaluation criteria Test printing is faulty The paper is not fed correctly Page 4 27 The main motor does not run The paper is not picked up from the multi purpose tray The paper is not picked up from the cassette The paper skews The printing operation is abnormal Page 4 28 The unit indicates there is a paper jam when there is no paper jam Poor printing...

Page 90: ...he contact sensor operation is faulty Page 4 35 The CS drive motor does not run The CS home position sensor is defective Test mode function problems Faulty control panel test Page 4 36 The LCD panel does not display correctly The LED lamp fails to go ON The keys on the operation panel fails to work properly Faulty contact sensor test Page 4 36 The LED of the contact sensor fails to go ON properly ...

Page 91: ...er feeding Solution 1 Reset the machine by opening the right cover and then closing it 2 Replace the Laser Scanner unit 3 Replace the ECNT board 4 Replace the SCNT board DOCUMENT TOO LONG Cause Displayed when one page of the document was longer than 14 inches 356 mm Solution 1 Use a copy machine to copy the document onto several shorter pages then copy again 2 Reduce them on a copy machine if nece...

Page 92: ... is loaded Solution 1 Divide the document and send each part separately 2 If MEMORY FULL and PRESS OK KEY appear while scanning documents using the ADF the document being scanned stops in the ADF In this case press OK to make the document come out automatically OUTPUT TRAY FULL Cause Output tray is full of recording paper Solution 1 Remove the recording paper on the Output tray 2 Check if the Over...

Page 93: ...tes 2 Change the toner cartridge 3 pick up the printed pages onthetray REC PAPER JAM Cause Recording paper jam This is displayed when the sensor detects a paper jam Solution 1 Recover paper jam 2 Check the connection between the ECNT board J211 and Page top sensor 3 Check the connection between the ECNT board J210 and Paper eject sensor 4 Check the connection between the ECNT board J204 and Paper ...

Page 94: ... multi purpose tray loaded Solution 1 Refill the recording paper in the cassette 2 Refill the recording paper in the multi purpose tray 3 Install the paper correctly 4 Check if the Recording paper sensor is operating correctly using the methodes given in this chapter 6 7 Faculty Tests Test mode 6 Faculty test 3 Sensor tests 5 Check the Recording paper sensor on the ECNT board PS201 and actuator 6 ...

Page 95: ...mission level Decrease service data 2 MENU Parameter No 07 toward 15 dBm Echo measures Change the following bit switches of service data 1 SSSW SW03 Bit 4 1 Ignore the first DIS signal sent by the other fax machine 0 Do not ignore the first DIS signal sent by the other fax machine Bit 5 1 Transmit a tonal signal 1850 or 1650 Hz when the other fax machine sends a DIS signal 0 Do not transmit a tona...

Page 96: ...INGS Loosen the TCF judgment standard Not available for this fax Loosen the RTN transmission conditions Change service data 3 NUMERIC Param Parameters No 02 to 04 No 02 Percentage of errors in all lines Set close to 99 No 03 Number of lines of burst condition Set close to 99 lines No 04 Lines below the burst condition Set close to 99 times Increase the no sound time after CFR reception Change serv...

Page 97: ...n cannot be used 0034 TX Transmission to the confidentical mailbox of the other party cannot be made in confidential transmission 0035 TX Relay control transmission cannot be used 0036 TX Relay control transmission cannot be made 0037 RX Memory has overflowed when receiving images 0039 TX Closed network transmission fails 0054 TX RX Call cannot be made 0056 RX Recording paper feed fault 0057 RX Re...

Page 98: ... procedure 0220 TX RX System error e g main program may have gone away 0223 TX The line was disconnected during communication 0224 TX RX Fault occurred in the communication procedure signal 0229 RX The recording system became locked for 1 min 0237 RX The IC used to control the decoder malfunctioned 0238 RX The unit used to control recording malfunctioned 0261 TX RX System error occurred between th...

Page 99: ...control channel or later causing a T1 time over condition 0705 TX In CHT transmission DCN was received after detecting NACK 0711 TX In CHT transmission REJ was received after transmission of an image signal 0750 TX In ECM transmission no significant signal can be received after transmission of PPS NULL and the allowed number of procedure signal re transmissions was exceeded 0751 TX In ECM transmis...

Page 100: ...number of procedure signal re transmissions was exceeded or a T5 time over 60 sec condition occurred after transmission of PPS EOP 0769 TX In ECM transmission the allowed number of procedure signal re transmissions was exceeded after transmission of PPS EOP 0770 TX In ECM transmission no significant signal can be received after transmission of EOR NULL and the allowed number of procedure signal re...

Page 101: ...gnal re transmissions was exceeded 0787 TX In ECM transmission DCN was received after transmission of EOR EOP 0788 TX In ECM transmission the allowed number of procedure signl re transmissions was exceeded or a T5 time over 60 sec condition occurred after transmission of EOR EOP 0789 TX In ECM transmission ERR was received after transmission of EOR EOP 0790 RX In ECM receprion ERR was transmitted ...

Page 102: ... machine to copy the document to LTR or other standard size paper then transmit that copy Cause Internal structure defect Solutions 1 Check if the document sensor DS and document edge sensor DES are operating correctly using the methods given in this chapter 6 7 Faculty Tests Test mode 6 Faculty test 3 Sensor tests 2 Check the document sensor DS and SCNT board J509 connections 3 Check the document...

Page 103: ...other party split the document over multiple pages and receive it that way 2 Contact the other party and check the cause 3 Raise the page timer value with Service Data 1 SSSW SW12 Cause Internal structure defect Solutions 1 Check if the document edge sensor DES are operating correctly using the methods given in this chapter 6 7 Faculty Tests Test mode 6 Faculty test 3 Sensor tests 2 Check the docu...

Page 104: ...mmunications mode is a part of specification for the fax so there is no countermeasure Cause 1 The other fax malfunctioned during transmission due to echoes 2 Malfunction due to echoes during reception Solutions Provide measures against echoing using SW03 of service data 1 SSSW 009 RX Recording paper has jammed or the recording paper has run out Cause The recording paper jammed Solutions Clear the...

Page 105: ...ontinuity between the fixing unit connectors J102 1 ACH and J102 2 ACN replace the fixing film unit 4 Replace the ECNT board 5 Replace the SCNT board E100 Scanner unit failure Cause 1 Poor contact in the Laser Scanner unit connectors 2 Defective Laser Scanner unit 3 Poor contact in the SCNT board connectors 4 Defective SCNT board Solutions 1 Reconnect the SCNT board connectors J507 and J508 correc...

Page 106: ...ard J503 2 Check the connection between the LCD unit and the OPCNT board J5 3 Replace the LCD unit 4 Replace the OPCNT board 5 Replace the SCNT board Part of the LCD panel does not display anything 1 Check for LCD problems with the test mode 2 Check the connection between the OPCNT board J1 and the SCNT board J503 3 Check the connection between the LCD unit and the OPCNT board J5 4 Replace the LCD...

Page 107: ...se tray 3 Check whether the paper has been loaded into the multi purpose tray correctly 4 Check the connection between the paper pick up solenoid and the ECNT board J204 5 Replace the paper pick up solenoid 6 Clean the separation pad 7 Replace the separation pad 8 Replace the ECNT board 9 Replace the SCNT board The paper is not picked up from the cassette 1 Check whether the recommended paper is u...

Page 108: ...any other rollers are damaged or scratched The printing operation is abnormal The unit indicates there is a paper jam when there is no paper jam 1 Check if the recording paper sensor is operating correctly using the methodes given in this chapter 6 6 Faculty Tests Test mode 6 Faculty test 3 Sensor tests 2 Check the recording paper sensor the sensor and the ECNT board PS201 3 Check the page top sen...

Page 109: ...s solved by using the recommended paper the customer should be advised to use the recommended paper and store it correctly Figure 4 5 Faulty Print Samples Poor fixing Distortion nBD failure Irregular and smudged black horizontal lines Blank spots White vertical lines Irregular and smudged black vertical lines Dots All black Completely blank Dark Light Marks on back of paper Black vertical lines Fa...

Page 110: ... contact and the toner cartridge contact 8 Replace the ECNT board 9 Replace the SCNT board Dark Solutions 1 Verify that user data COMMON SETTING TONER SAVER MODE is not OFF 2 Clean the drum ground contact and the toner cartridge contact 3 Clean the primary charging contact and the toner cartridge contact 4 Replace the ECNT board 5 Replace the SCNT board Completely blank Solutions 1 Clean the devel...

Page 111: ...mm 1 78 clean the transfer charging roller but if they are at intervals of approx 62 8mm 2 47 clean the pressure roller 5 Clean the transfer guide paper feed guide and fixing entrance guide 6 Replace the transfer charging roller 7 Replace the pressure roller 8 Clean the eject roller 9 Replace the eject roller Black vertical lines Solutions 1 Open the printer cover during printing and remove the to...

Page 112: ... cartridge and shake it lightly five or six times 2 Replace the toner cartridge 3 Clean the transfer charging roller 4 Replace the transfer charging roller 5 Clean the developing bias contact and the toner cartridge contact 6 Replace the ECNT board 7 Replace the SCNT board White vertical lines Solutions 1 Remove the toner cartridge and shake it lightly five or six times 2 While printing is taking ...

Page 113: ...istortion BD signal failure Solutions 1 Check the connection between the Laser Scanner unit J801 J802 and the SCNT board J507 J508 connector connections 2 Replace the Laser Scanner unit 3 Replace the SCNT board Partially compressed stretched image Solutions 1 Check for foreign matter between the toner cartridge gear and the drive gear 2 Check if the toner cartridge gear is broken 3 Replace the ton...

Page 114: ...e 4 3 and clean the separation roller and separation guide 3 Replace the separation roller and separation guide The scanner unit s sensors are defective Evaluation criteria The placed document or transported document is not detected 1 Check for any faulty sensors while executing the copying operation and test mode 2 Check the connection between the DS sensor DES sensor and the SCNT board J509 3 In...

Page 115: ...not run Evaluation criteria Check it visually 1 Check the connection between the CS drive motor and the SCNT board J504 2 Replace the CS drive motor 3 Replace the SCNT board The CS home position sensor is defective Evaluation criteria Check it visually 1 Check the connection between the CS home position sensor and the SCNT board J516 2 Check whether the CS home position sensor and actuator are in ...

Page 116: ...Replace the OPCNT board 3 Replace the SCNT board Faulty contact sensor test The LED of the contact sensor fails to go ON properly 1 Check the connection between the Contact sensor and the SCNT board J506 2 Replace the Contact sensor 3 Replace the SCNT board Faulty DRAM test The indication READ COMPARE NG appears 1 Perform the DRAM test again In case READ COMPARE NG still appears replace the SCNT b...

Page 117: ...osition 2 Check the connection between the SCNT board J514 and the ECNT board J201 3 Replace the ECNT board 4 Replace the SCNT board Cartridge cover sensor fails to operate properly 1 Check whether the actuator of cartridge cover sensor is in correct position 2 Check the connection between the SCNT board J514 and the ECNT board J201 3 Replace the ECNT board 4 Replace the SCNT board ...

Page 118: ...all it is necessary to narrow down the cause of the problem Thus the procedures appearing below must be checked accordingly Figure 4 7 Procedures for Initial Identification of Trouble FAX FAX Your customer s machine Communication companion machine Communication trouble Start Is copying being done Communication problems exist Carry out the procedures on the next page NG Do copying Is copy picture O...

Page 119: ... condition etc When visiting a user with a trouble report a can be known by outputting the error protcol data or error dump and g can be known by outputting the total transacation report or the system error data list 2 Test communication according to flowchart procedures appearing on the next page Carry out the tests with the actual lines on each item verify the symptoms and record it In the case ...

Page 120: ... figure Figure 4 8 Flowchart for Processing Communication Troubles with Canon Facsimile OK OK OK OK NG NG NG NG Reception FAX A Trouble FAX B FAX C Start Transmission or reception Check A B C A C C B Check B Check the line C A Check A Check B Transmission A Your customer s facsimile B Facsimile of other communication party C Facsimile for check in the same region C should be the same model of facs...

Page 121: ...r s facsimile FAX A Trouble FAX B FAX C FAX D Start Is the group the same G1 G2 G3 Unable to receive Is there the similar trouble case Process according to the case Transmitter or receiver C A A C Check A Check A B C C B Check B D C C D D B D A B D Check B Check B Call the service station Call the service station Yes Yes No No NG OK OK NG OK NG OK NG NG NG OK NG OK NG OK NG OK OK Transmitter recei...

Page 122: ...e G3 Facsimile SERVICE DATA HANDBOOK Rev 0 supplied separately for details of them The new switches for this model are described in 5 6 New SSSWs Parameters Added to this Model 1 SSSW Service Soft Switch Settings These setting items are for basic fax service functions such as error management echo countermeasures and communication trouble countermeasures 2 MENU MENU switch settings These setting i...

Page 123: ...ng the printer section without switching the power off on 8 PDL PDL settings Do not use 9 COUNTER Counter indication Use it to check estimates for maintenance parts replacement 10 REPORT Report output Use it to output reports on various service data 11 DOWNLOAD Download Do not use 12 CLEAR data initialization mode Various data are initialized by selecting one of these setting items There is a sett...

Page 124: ...ADDITIONAL FUNCTIONS 1 PAPER SETTINGS 100 A TEXT A4 01 Standby SERVICE MODE 1 SSSW SERVICE MODE 3 NUMERIC Param Press the OK key 4 Data registration Input the data and press the OK key Press the stop key to return to standby 2 Service mode selection Press the key 3 NUMERIC Param 001 0 3 Menu item selection Select the menu item by pressing the or key 1 User data mode selection Press the Additional ...

Page 125: ...TEL switching function setteing Setting for a No Paper display Not used Communication trouble solutions settings 2 Not used Not used Image data shade adjustmentsettings Field Requests Troubleshooting Issues transmission function settings Not used Report diaplay function settings Transmission function settings Not used V 8 V 34 protocol settings Not used Not used Not used Not used Counter related N...

Page 126: ... 006 007 008 009 010 011 020 ON OFF DIAL SERVICEMAN 1 SERVICEMAN 2 OFF 10 10dBm 8 15 3429 baud 3200 3000 2800 2743 2400 33 6 2 4 kbps 33 6 kbps 50Hz 25Hz 17Hz Items 011 to 020 Not used Not used Not used Not used NL equalizer setting Line monitor settings Transmission level setting V 34 Baud rate V 34 Transmission speed Frequency of psudo CI Not used Menu switch settings Figures in boldface indicat...

Page 127: ...ne line of image data Not used Hooking detection time Pseudo RBT transmission from CML on time until start Pseudo RBT signal pattern On time Pseudo RBT signal pattern Off time short Pseudo RBT signal pattern Off time long Pseudo ring pattern On time setting Pseudo ring pattern Off time setting short Pseudo ring pattern Off time setting long FAX TEL switching function Signal detection level Pseudo ...

Page 128: ...gs The relationship between the settings and the detection levels is as follows Parameter 24 0 Not used 1 Not used 2 Not used 3 Not used 4 Not used 5 8 dBm 6 9 dBm 7 10 dBm 8 11 dBm 9 12 dBm 10 13 dBm 11 14 dBm 12 15 dBm 13 16 dBm 14 17 dBm 15 18 dBm 16 19 dBm 17 20 dBm 18 21 dBm 19 22 dBm 20 23 dBm NOTE ...

Page 129: ... this setting may cause the scanned image quality to deteriorate Do not change these settings 4A SPECIAL Special settings 4B NCU NCU settings 4C ISDN ISDN settings 5 TYPE Type setting 6 SCANNER Scanner function settings Not used Not used Not used U K SWEDEN SWISS AUSTRIA DENMARK NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N Z ITALY SPAIN PORTUGAL IRELAND HONG KONG MALAYSIA HUNGARY SAF KOREA CHINA GER...

Page 130: ... function 4 PRINTER RESET Yes No 5 MLT CLEANING U1 U2 U3 LTR 6 CST 3 PRINT COUNT XXXX YYYY 8 PDL PDL settings 9 COUNTER Counter indication PDL LIPS MENU PDL PCL MENU TOTAL PICK UP FEEDER JAM MISC Not used Not used Total counter Pick up related counter Feeder counter Jam related counter Other counter Figure 4 15 Service Data 5 8 PDL Not used Do not change these settings ...

Page 131: ...used TEL USER DATA USER DATA SERVICE SW SERVICE DATA REPORT COUNTER CARD ERR ALL MAIN USA 10 02 020830 10D1 FFFF MAIN2 DD 01 01 QUAD 981111 0000 FFFF ECONT 0005 FFFF ACTIVITY JAM ERR ALARM Dialing data and user data initialization User data initialization Service soft switch 1 to 7 initialization Data on system dump list initialization Data on activity report initialization Jam history initializat...

Page 132: ...e not described in this manual except the new switches added to this model See G3 Facsimile SERVICE DATA HANDBOOK Rev 0 supplied separately for details of the switches Below are examples showing how to read bit switch tables Figure 4 18 How to Read Bit Switch Tables Do not change the settings of switches listed as Not used SW01 0 0 0 0 0 0 0 0 B i t 7 B i t 6 B i t 5 B i t 4 B i t 3 B i t 2 B i t ...

Page 133: ...rvice error codes are displayed and in reports When Not output is selected no Service error codes are displayed SW28 service soft switch 28 V 8 V 34 protocol settings Bit Function 1 0 0 New Caller V 8 protocol No Yes 1 New Called party V 8 protocol No Yes 2 New Caller V 8 protocol late start No Yes 3 New Called party V 8 protocol late start No Yes 4 New V 34 reception fallback Prohibited Not prohi...

Page 134: ... not fall back Bit 5 Select whether the transmission side falls back during V 34 transmission If Prohibited is selected the transmission side does not fall back SW33 service soft switch 33 counter related Bit Function 1 0 0 New Count B4 as large size Yes No 1 New Indicate serial No on counter Yes No check screen 2 Not used 3 Not used 4 Not used 5 Not used 6 Not used 7 Not used Bit 0 Use it to spec...

Page 135: ...00 3000 2800 2743 and 2400 NOTE This model cannot use 2743 baud due to its modem specification If it is set to 2743 baud the maximum baud rate is 2400 baud No 009 Select the maximum transmission speed for V 34 transmission 2 4 to 33 6 kbps 3 NUMERIC PARAM numeric parameter settings No Function Selection range Default setting 028 Menu selection screen display 1 60 3 3 sec time length No 028 Use it ...

Page 136: ...tion print counter RPT PRT report print counter SCAN scanner counter PICK UP pickup related counter C1 cassette 1 pickup counter C2 cassette 2 pickup counter C3 cassette 3 pickup counter C4 cassette 4 pickup counter MF multifeeder tray pickup counter FEEDER feeder related counter FEED feed pickup total counter JAM jam counter TTL total jam counter for machine FEEDER jam counter for feeder SORTER j...

Page 137: ...0 00000010 SW15 00000000 00000000 00000000 00000000 00000000 00000000 SW16 00000011 00000011 00000011 00000011 00000011 00000011 SW17 00000000 00000000 00000000 00000000 00000000 00000000 SW18 00000000 00000000 00000000 00000000 00000000 00000000 SW19 00000000 00000000 00000000 00000000 00000000 00000000 SW20 00000000 00000000 00000000 00000000 00000000 00000000 SW21 00000000 00000000 00000000 000...

Page 138: ...010 00000010 SW15 00000000 00000000 00000000 00000000 00000000 00000000 SW16 00000011 00000011 00000011 00000011 00000011 00000011 SW17 00000000 00000000 00000000 00000000 00000000 00000000 SW18 00000000 00000000 00000000 00000000 00000000 00000000 SW19 00000000 00000000 00000000 00000000 00000000 00000000 SW20 00000000 00000000 00000000 00000000 00000000 00000000 SW21 00000000 00000000 00000000 0...

Page 139: ...00000 00000000 SW15 00000000 00000000 00000000 00000000 00000000 00000000 SW16 00000011 00000011 00000011 00000011 00000011 00000011 SW17 00000000 00000000 00000000 00000000 00000000 00000000 SW18 00000000 00000000 00000000 00000000 00000000 00000000 SW19 00000000 00000000 00000000 00000000 00000000 00000000 SW20 00000000 00000000 00000000 00000000 00000000 00000000 SW21 00000000 00000000 00000000...

Page 140: ... 00000010 SW15 00000000 00000000 00000000 00000000 00000000 00000000 SW16 00000011 00000011 00000011 00000011 00000011 00000011 SW17 00000000 00000000 00000000 00000000 00000000 00000000 SW18 00000000 00000000 00000000 00000000 00000000 00000000 SW19 00000000 00000000 00000000 00000000 00000000 00000000 SW20 00000000 00000000 00000000 00000000 00000000 00000000 SW21 00000000 00000000 00000000 0000...

Page 141: ...0010 00000010 SW15 00000000 00000000 00000000 00000000 00000000 00000000 SW16 00000011 00000011 00000011 00000011 00000011 00000011 SW17 00000000 00000000 00000000 00000000 00000000 00000000 SW18 00000000 00000000 00000000 00000000 00000000 00000000 SW19 00000000 00000000 00000000 00000000 00000000 00000000 SW20 00000000 00000000 00000000 00000000 00000000 00000000 SW21 00000000 00000000 00000000 ...

Page 142: ... SW11 00000000 00000000 SW12 00000010 00000010 SW13 00000000 00000000 SW14 00000000 00000001 SW15 00000000 00000000 SW16 00000011 00000011 SW17 00000000 00000000 SW18 00000000 00000000 SW19 00000000 00000000 SW20 00000000 00000000 SW21 00000000 00000000 SW22 00000000 00000000 SW23 00000000 00000000 SW24 00000000 00000000 SW25 00000000 00000000 SW26 00000000 00000000 SW27 00000000 00000000 SW28 000...

Page 143: ...9 6 6 6 6 6 6 10 5500 5500 5500 5500 5500 5500 11 3500 3500 3500 3500 3500 3500 13 1300 1300 1300 1300 1300 1300 15 120 120 120 120 120 120 16 2 2 2 2 2 2 17 100 100 100 100 100 100 18 0 0 0 0 0 0 19 400 400 400 400 400 400 20 100 100 100 100 100 100 21 0 0 0 0 0 0 22 400 400 400 400 400 400 23 0 0 0 0 0 0 24 10 10 10 10 10 10 25 60 60 60 60 60 60 26 0 0 0 0 0 0 27 0 0 0 0 0 0 28 3 3 3 3 3 3 5 TYP...

Page 144: ...9 6 6 6 6 6 6 10 5500 5500 5500 5500 5500 5500 11 3500 3500 3500 3500 3500 3500 13 1300 1300 1300 1300 1300 1300 15 120 120 120 120 120 120 16 2 2 2 2 2 2 17 100 100 100 100 100 100 18 0 0 0 0 0 0 19 400 400 400 400 400 400 20 100 100 100 100 100 100 21 0 0 0 0 0 0 22 400 400 400 400 400 400 23 0 0 0 0 0 0 24 10 10 10 10 12 10 25 60 60 60 60 60 60 26 0 0 0 0 0 0 27 0 0 0 0 0 0 28 3 3 3 3 3 3 5 TYP...

Page 145: ...09 6 6 6 6 6 6 10 5500 5500 5500 5500 5500 5500 11 3500 3500 3500 3500 3500 3500 13 1300 1300 1300 1300 1300 1300 15 120 120 120 120 120 120 16 2 2 2 2 2 2 17 100 100 100 100 100 100 18 0 0 0 0 0 0 19 400 400 400 400 400 400 20 100 100 100 100 100 100 21 0 0 0 0 0 0 22 400 400 400 400 400 400 23 0 0 0 0 0 0 24 10 10 10 10 10 10 25 60 60 60 60 60 60 26 0 0 0 0 0 0 27 0 0 0 0 0 0 28 3 3 3 3 3 3 5 TY...

Page 146: ... 6 6 6 6 6 6 10 5500 5500 5500 4500 9000 5500 11 3500 3500 3500 3500 3500 3500 13 1300 1300 1200 1300 1300 1300 15 120 120 120 120 120 120 16 2 2 2 2 2 2 17 100 100 100 100 100 100 18 0 0 0 0 0 0 19 400 400 400 400 400 400 20 100 100 100 100 100 100 21 0 0 0 0 0 0 22 400 400 400 400 400 400 23 0 0 0 0 0 0 24 10 10 10 10 10 10 25 60 60 60 60 60 60 26 0 0 4 0 0 0 27 0 0 0 0 0 0 28 3 3 3 3 3 3 5 TYPE...

Page 147: ...9 6 6 6 6 6 6 10 5500 5500 5500 5500 5500 5500 11 3500 3500 3500 3500 3500 3500 13 1300 1300 1300 1300 1300 1300 15 120 120 120 120 120 120 16 2 2 2 2 2 2 17 100 100 100 100 100 100 18 0 0 0 0 0 0 19 400 400 400 400 400 400 20 100 100 100 100 100 100 21 0 0 0 0 0 0 22 400 400 400 400 400 400 23 0 0 0 0 0 0 24 10 10 10 10 10 10 25 60 60 60 60 60 60 26 0 0 0 0 0 0 27 0 0 0 0 0 0 28 3 3 3 3 3 3 5 TYP...

Page 148: ...ting TYPE STANDARD U S A 3 NUMERIC Param 02 10 10 03 15 15 04 12 12 05 4 4 06 4 4 07 350 350 09 6 6 10 5500 5500 11 3500 3500 13 1300 1300 15 120 120 16 4 4 17 100 100 18 0 0 19 200 200 20 100 100 21 0 0 22 200 200 23 3 4 24 10 10 25 60 60 26 3 4 27 0 0 28 3 3 5 TYPE STANDARD U S A ...

Page 149: ... following the menu items from the display a D RAM tests Writes data to DRAM image storage areas and reads that data to check operations b Print test Print patterns within the print area c MODEM NCU test The frequency test G3 signal transmission test and Tonal and DTMF signals reception tests and V 34 G3 signal transmission test d Faculty tests Test the sensor functions and operation of operation ...

Page 150: ... Reset key while pressing the Additional Function key Figure 4 19 Test Mode Menu 1 D RAM 2 CCD TEST 3 PRINT 4 MODEM NCU 5 AGING TEST 6 FACULTY TEST 1 D RAM 2 D RAM 3 I RAM 4 OPT MEM 08 GAIN AUTO ADJUST 0 AMI PT 1 WHT 2 BLK 3 STRPS 4 CHKRS 5 CHKRS2 6 ENDUR 7 BK WHT 8 BIAS 9 CHKRS3 PRT AR CRG 1 RELAY 2 FREQ 4 G3 Tx 5 DTMF Tx TEST 6 TONE Rx 8 V 34 G3 Tx TEST 1 G3 4800BPS Tx 3 SENSOR 4 ADF 5 STAMP 6 S...

Page 151: ...D test menu is selected by pressing the numeric key 2 from the test mode menu The gain auto adjustment is selected by pressing the numeric key 08 from the CCD test menu In this test automatically correcting the contact sensor output and setting the contact sensor parameters 13824K D RAM total memory capacity bytes Operating Normal end Error Error display Restart by pressing Start key Error display...

Page 152: ...om the Print Test menu to select 2 BLK or press the numeric key 6 to select 6 ENDUR Do not use the other patterns They are for development and factory use Check the following for the print pattern Figure 4 21 Print Pattern Check NOTE After completion of the print test if the printing was normal copy a document If there is any defect in the copied image there is a defect in the scan section 2 BLK C...

Page 153: ...e Overview Frequency test The modem sends tonal signals from the modular jack and the speaker G3 signal transmission test The modem sends G3 signals from the modular jack and the speaker Tonal signal DTMF signal reception The modem detects specific frequencies and tests DTMF signals received from the modular jack V 34 G3 signal transmission test The modem sends V 34 G3 signals from the modular jac...

Page 154: ...button 4 from the MODEM NCU test menu The G3 signals below are sent from the modem using the modular jack and the speaker The Speed can be changed with the numeric buttons Numeric button Speed 0 300 bps 1 2400 bps 2 4800 bps 3 7200 bps 4 9600 bps 5 TC7200 bps 6 TC9600 bps 7 12000 bps 8 14400 bps NOTE The transmission level for each frequency follows the service data ...

Page 155: ... received from the modular jack are detected by the modem The 462Hz test is included because the modem has a 462Hz detection function Figure 4 22 Tonal and DTMF Signal Reception Tests Tone signal reception test 0 0 0 When 1300 Hz signal detected 0 to 1 When 440 Hz signal detected 0 to 1 When 1100 Hz signal detected 0 to 1 DTMF signal reception test The received DTMF signals are displayed in order ...

Page 156: ...k and the speaker by pressing the Start button The Baud rate can be changed with the numeric buttons and the Speed can be changed with the search buttons Numeric button Baud rate 0 3429 baud 1 3200 baud 2 3000 baud 3 2800 baud 4 2743 baud 5 2400 baud Search button Speed 33 6 kbps 31 2 kbps 28 8 kbps 26 4 kbps 24 0 kbps 21 6 kbps 19 2 kbps 16 8 kbps 14 4 kbps 12 0 kbps 9 6 kbps 7 2 kbps 4 8 kbps 2 ...

Page 157: ...c key 3 from the faculty test menu In this test you can check the status of each sensor of this machine in items 1 to 4 on the display You can also check if sensors that use actuators and microswitches are operating correctly by moving the actuator or microswitch a 1 Toner sensor test check method Use the following methods to test TN on and TN of TN on check 1 Open the printer cover 2 Insert a car...

Page 158: ...etection on of TN Toner sensor on off CVR Cartridge cover sensor on of OVR Recording paper over flow detection on of FU Not used JAM Recording paper jam detection on of PANEL Not used 6 3 SENSOR 1 4 DS of DES of DOC B4 DFS of COVER on JAM of PAPER on OVER of Pressing the 3 key CRG on TN on CVR on OVR of FU on JAM of Pressing the 4 key PANEL 2 Figure 4 23 Sensor Tests NOTE The indication on of of O...

Page 159: ... test is selected by pressing the Start key after the display test When the Start key is pressed all the lamps on the operation panel light Check for any LED that does not blink during the test b 3 Operation key test The Operation key test is selected by pressing the Start key after the LED lamp test In this test you press the key corresponding to the displayed character to put it out The table gi...

Page 160: ...key All LED lamps light on 6 7 OPERATION PANEL LED TEST When the entire display has gone out When a key is pressed the corresponding character goes out When a key is pressed the corresponding character goes out 0123456789 ABCDEFGH I KLMNOFGH a b c d e f g h i j k l m n o p Press Stop Rest key to end the test yyyyyy EC US yyy display is normal end When the entire display has gone out y y y y y y E ...

Page 161: ... data list Press the Functions key and press the report key select the report type and press OK key 1 touch list Coded dial list Group dial list Activity report Document memory list b Reports output automatically by user data registration Each report written below can be automatically output by specifying REPORT SETTINGS in user data registration Transmission report Reception report Memory box rep...

Page 162: ...atically deleted Figure 4 25 Memory Clear Report TX RX NO Indicates four digits of the transaction number MODE Displays the communication modes of TX RX delayed TX memory RX etc DESTINATION TEL ID Displays the number and each digit 24 digits of one touch speed dial and coded speed dial PGS Number of pages are stored in memory SET TIME Time when data is stored in memory 24 hour display ST TIME Disp...

Page 163: ...lect REPORT menu and System dump list press OK key Then select the report type and Key history report press OK key Mail History report Counter report Print spec report Transmission report If you set bits 0 and 1 of 1 SSSW SW01 in the service with service error code mode the service error code and dump list are indicated and dump list on the activity report Reception report If you set bits 0 and 1 ...

Page 164: ...320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 84 a 1 System data list This list shows service data setting statuses of service soft switches and service parameters Figure 4 26 System Data List 1 ...

Page 165: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 85 Figure 4 27 System Data List 2 ...

Page 166: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 86 Figure 4 28 System Data List 3 ...

Page 167: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 87 Figure 4 29 System Data List 4 ...

Page 168: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 88 Figure 4 30 System Data List 5 ...

Page 169: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 89 Figure 4 31 System Data List 6 ...

Page 170: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 90 Figure 4 32 System Data List 7 ...

Page 171: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 91 Figure 4 33 System Data List 8 ...

Page 172: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 92 Figure 4 34 System Data List 9 ...

Page 173: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 93 Figure 4 35 System Data List 10 ...

Page 174: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 94 Figure 4 36 System Data List 11 ...

Page 175: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 95 Figure 4 37 System Data List 12 ...

Page 176: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 96 Figure 4 38 System Data List 13 ...

Page 177: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 97 Figure 4 39 System Data List 14 ...

Page 178: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 98 Figure 4 40 System Data List 15 ...

Page 179: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 99 Figure 4 41 System Data List 16 ...

Page 180: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 100 Figure 4 42 System Data List 17 ...

Page 181: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 101 Figure 4 43 System Data List 18 ...

Page 182: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 102 Figure 4 44 System Data List 19 ...

Page 183: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 103 Figure 4 45 System Data List 20 ...

Page 184: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 104 Figure 4 46 System Data List 21 ...

Page 185: ...320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 105 Figure 4 47 System Data List 22 NOTE This machine does not offer an option for DATE TIME registration as such the setting START DATE is not valid ...

Page 186: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 106 a 2 System dump list This list shows the past communications statuses and error communications history Figure 4 48 System Dump List ...

Page 187: ... indicates the value of TTL for PRINT and SCAN for READ in Service Data 9 COUNTER TOTAL The value of PRINT and READ can be input from TTL and SCAN menu in Service Data 9 COUNTER TOTAL The both values are cleared to 0 by the clear operation of Service Data 12 CLEAR COUNTER This value indicates the value not including service reports output counted since shipment from the factory 11 Not used Display...

Page 188: ... Service 4 108 a 3 Key history report This report shows history of key press Figure 4 49 Key History Report This machine does not offer an option for DATE TIME registration as such the date is displayed using the following notation 00 00 00 00 00 NOTE ...

Page 189: ...ce 4 109 a 4 Counter report This report shows counter of read print and copy Then output the list of changes made to the defaults of user data list and system data list Figure 4 50 Counter Report NOTE For particulars of counters see 9 COUNTER in service mode ...

Page 190: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 110 Figure 4 51 Changed Data List User s Data List 1 ...

Page 191: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 111 Figure 4 52 Changed Data List User s Data List 2 ...

Page 192: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 112 Figure 4 53 Changed Data List User s Data List 3 ...

Page 193: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 113 Figure 4 54 Changed Data List System Data List ...

Page 194: ...PC D320 PC D340 FAX L400 Chapter 4 Maintenance and Service 4 114 a 6 Print spec report This report shows specification of the machine Figure 4 55 Print Spec Report ...

Page 195: ...ting under 5 TYPE in service mode 2 Total memory size 3 Version of the ROM on the SCNT board 4 Version of the CPU on the SCNT board 5 Version of the ROM on the ECNT board 6 Adjustment items and settings for the service mode item 6 SCANNER 7 CCD 7 Contact sensor size 8 Use of USB ...

Page 196: ... 1 3 1 3 J211 J401 1 4 Main motor M ECNT board 1 26 1 26 J201 J514 1 3 AC 120V J101 Cartridge cover sensor SW301 Recording paper sensor PS201 Laser Scanner unit Laser BD board 1 10 1 10 J507 J801 1 4 J508 Scanner motor M 1 4 J802 1 2 J44 Speaker Toner Sensor 1 4 1 4 J513 Moduler USB board 1 4 1 4 J5 J2 J6 J1 J515 J4 USB port 1 5 FAX L400 only PC D340 FAX L400 only LINE TEL HAND SET 1 2 H701 1 2 1 ...

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Page 199: ...Chapter 5 Appendix ...

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Page 201: ...tions Set the type of telephone line FAX L400 only To do so make the following selections Additional Functions FAX SETTINGS USER SETTINGS TEL LINE SETTINGS TEL LINE TYPE Register user data for date and time FAX L400 only by selecting Additional Functions TIMER SETTINGS DATE TIME SETTINGS for telephone number by selecting FAX SETTINGS USER SETTINGS TEL LINE SETTINGS USER TEL NO for fax machine name...

Page 202: ...ta Flow 1 A4 B5 A5 LTR LGL EXECUTIV ENVELOPE FREE SIZE PLAIN PAPER TRANSPARENCY SPECIAL PAPER1 SPECIAL PAPER2 LT DK ON OFF ENGLISH FRENCH SPANISH GERMAN ITALIAN DUTCH FINNISH PORTUGUESE NORWEGIAN SWEDISH SLOVENE CZECH HUNGARIAN RUSSIAN 1 PAPER SETTINGS 2 COMMON SETTINGS Additional Functions 1 PAPER SIZE 2 PAPER TYPE 1 PRINT EXPOSURE 2 TONER SAVER MODE 3 DISPLAY LANGAGE ...

Page 203: ... 01 ON OFF ON OFF ON OFF ON OFF 1 USER DATA 005 300 015SEC 1 9 2MIN 03 30 05MIN 3 COPY SETTINGS 4 PRINTER SETTINGS 5 TIMER SETTINGS 6 PRINT LISTS 1 STD IMAGEQUALITY 2 STANDARD EXPOSURE 3 STD ZOOM RATIO 4 STANDARD COPY QTY 5 AUTO SORT 6 PAPER SIZE GROUPE 7 SHARPNESS 1 PRESET PRINT QTY 2 AUTO ERROR SKIP 3 ERROR TIME OUT 4 PRINTER RESET 1 AUTO CLEAR 2 ENERGY SAVER LT DK ...

Page 204: ...RENT MODE 1 PAPER SETTINGS 2 COMMON SETTINGS Additional Functions 1 PAPER SIZE 2 PAPER TYPE 1 DEFAULT SETTINGS 2 SW AFTER AUTO CLR 3 VOLUME CONTROL 1 KEYPAD VOLUME 2 ALARM VOLUME 3 TX DONE TONE 4 RX DONE TONE 5 PRINTING END TONE 6 SCANNING END TONE 7 CALLING VOLUME 8 LINE MONITOR VOL ON OFF ON OFF ERROR ONLY OFF ON ERROR ONRY OFF ON ERROR ONLY OFF ON ERROR ONLY OFF ON 1 2 3 ON OFF 1 2 3 1 2 3 1 2 ...

Page 205: ...ESE NORWEGIAN SWEDISH DANISH SLOVENE CZECH HUNGARIAN RUSSIAN TEXT ORIGINAL TEXT PHOTO PHOTO MANUAL AUTO 050 200 100 01 99 01 ON OFF A AB INCH 1 9 5 3 COPY SETTINGS 4 PRINT EXPOSURE 5 TONER SEVER MODE 6 DISPLAY LANGAGE 1 STD IMAGEQUALITY 2 STANDARD EXPOSURE 3 STD ZOOM RATIO 4 STANDARD COPY QTY 5 AUTO SORT 6 PAPER SIZE GROUPE 7 SHARPNESS LT DK ...

Page 206: ...START SPEED 4 RX START SPEED ON OFF 1 LIGHT 2 STANDARD 3 DARK ON OFF PSTN PBX PRINT ERROR ONLY OUTPUT YES OUTPUT NO PRINT ERROR ONLY OUTPUT YES OUTPUT NO ON OFF ON OFF 01 99 04SEC ON OFF ON OFF TOUCH TONE ROTARY PULSE 33600bps 14400bps 9600bps 7200bps 4800bps 2400pbs 33600bps 14400bps 9600bps 7200bps 4800bps 2400pbs 1 TTI POSITION 2 TEL NUMBER MARK LT DK LT DK LT DK HOOKING PREFIX REPORT WITH TX I...

Page 207: ... 1 RX REDUCTION 2 TONER SUPPLY LOW 1 SETUP FILE 2 CHANGE DATA 3 DELETE FILE ON OFF 1 RING START TIME 2 F T RING TIME 3 F T SWITCH ACTION ON OFF ON OFF ON OFF ON OFF RX TO MEMORY KEEP PRINTING 1 FILE NAME 2 PASS WORD 3 ERASE AFTER TX 01 30 08SEC 010 060 022SEC RECEIVE DISCONNECT RING COUNT F T RING TIME REMOTE RX ID 1 RX REDUCTION 2 SELECT REDUCE DIR ON OFF 01 99 02TIMES 01 99 15SEC 25 97 95 90 75 ...

Page 208: ...TION 2 SCAN DENSITY 3 BOOK TX SCAN SIZE ON OFF UK GERMANY FRANCE ITALY SPAIN HOLLAND DENMARK NORWAY SWEDEN FINKAND AUSTRIA BELGIUM SWIZERKAND PORTUGAL GREECE LUXEMBOUYRG HUNGARY CZECH RUSSIA SLOVENIA SOUTH AFRICA OTHERS 01 30 00 99 01 30 OFF STANDARD FINE PHOTO SUPER FINE ULTRA FINE OFF LIGHT STANDARD DARK SHEET A4 A5 1 1 TOUCH SPD DIAL 2 CODED SPD DIAL 3 GROUPDIAL ...

Page 209: ...MM ON OFF ON OFF DD MM YYYY YYYY MM DD MM DD YYYY 1 USER DATA 2 SPEED DIAL LIST 3 CANCEL REPORT 005 300 015SEC 1 9 2MIN 03 30 05MIN 6 PRINTER SETTINGS 7 TIMER SETTINGS 8 PRINT LISTS 1 PRESET PRINT QTY 2 AUTO ERROR SKIP 3 ERROR TIME OUT 4 PRINTER RESET 1 DATE TIME SETTING 2 AUTO CLEAR 3 ENERGY SAVER 4 DATA SETUP ...

Page 210: ...NDSET CRADLE RINGER VOLUME SWITCH Adjusts the volume of the ringer Use a pen or another pointed object to adjust the switch to HIGH LOW or OFF SCREWS WITH PLUGS 2 Figure 5 9 External View b Installation b 1 Attachment to the main unit Use a screwdriver to remove the two covers on the left side of the unit Figure 5 10 Handset Installation 1 ...

Page 211: ...turn the unit so that the left side is facing you and the right side is abainst a wall You can now insert the plugs without the unit moving Figure 5 12 Handset Installation 3 Use your finger to push the screws into the plugs If you have difficulty use a cross point screwdriver to push the screws all the way into the plugs Do not screw them in as the screws may break Make sure you support the unit ...

Page 212: ...PC D320 PC D340 FAX L400 Chapter 5 Appendix 5 12 Place the handset in its cradle and connect the handset cord to the handset jack Figure 5 14 Connecting the Handset Handset jack ...

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Page 214: ...0103IP CANON INC ...

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