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CANON MPC-5500/QSG, Page 20 - File: 55-QSP20.eps
W. Swanlund CORREX> August 16 '98
MultiPASS Hardware Cannot Initialize
If you see the following screen during the installation process, try to solve the problem
by the following procedures below.
MPC55\HD_INIT.eps
1. Confirm that the MultiPASS unit is plugged into a power source and that the
date and Receive mode are displayed in the LCD before turning on the PC or
starting Windows. It is recommended that the MultiPASS be connected
directly to an AC outlet and not a power strip to which your computer
is connected.
2. Check both ends of the printer cable — at the computer and at the
MultiPASS — to confirm that the cable is securely fastened.
3. Confirm that the MultiPASS is configured for the correct parallel port in the
Details tab of the Printer Properties. In addition, confirm that there are no
port conflicts in the Device Manager tab of the Systems Properties.
4. Remove any pass-through devices, switch boxes, zip devices, tape backups,
docking stations, scanners, and any software associated with these products.
The software drivers for these products are customarily executed from the
Load and Run lines of the computer's Win.ini or the Startup Group. Please
refer to the product's manufacturer for information on how to properly
remove the hardware and software.
5. If the above procedures do not resolve the problem, please call the Canon
Computer Systems, Inc. Customer Care Center; see the back cover for details.
If the error message clears, be sure to start up your system and check the MultiPASS.
The problem may be cleared.