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Canon MP730 - MultiPASS Color Inkjet, Quick Reference Manual

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Chapter 10

Troubleshooting

10-1

Chapter

10

Troubleshooting

Problems installing and removing software

See below if you were unable to install or remove the software.

[MP Drivers/MP Toolbox]

Cannot install the software.

1. Have you followed the instructions in the Set-Up Sheet to install the software?

If you have not followed the installation procedure correctly, try reinstalling the software. If there was 
an error during installation and installation was not completed, restart your computer and try 
reinstalling the software.

2. Are any other applications open?

If you have other applications open, quit all of these and try reinstalling the software.

3. Have you installed an earlier version of the software (version 4.4 or earlier)? (Is Canon MultiPASS 

registered as the startup item in the Start menu program?)

Remove the old version of the software following the instructions in the Software Guide of that version 
and try reinstalling the new version.

[MP Toolbox only]

Installation or removal of the MP Toolbox cannot be completed.

1. To prepare for forced re-installation, on the Windows desktop, double-click [My Computer]. 

Open the CD-ROM icon, then double-click [\MP\English\Toolbox\Setup\FrcInst.exe].

2. Return to a folder a level above, then double-click [\MP\English\Toolbox\Setup.exe] to re-install 

(

 

Software Guide

).

[MP Drivers only]

Removal of the MP drivers takes too long (Windows XP).

Removal of the software will take longer if an application such as a virus checker is running. Quit any 
applications (including virus checkers) before removing the software.

Removal of the software was completed, but [Canon] remains.

When removing the software, if you remove the MP drivers before removing the MP Toolbox, 
[Canon] will remain displayed in [(All) Programs]. To remove [Canon], in the Start menu, open 
[Taskbar and Start Menu Properties] and remove it from here.

The message <Version conflict> appears on your computer (Windows 98).

If the message <Version conflict> or <Windows 98 file language or ...> appears during installation, 
click [Yes] or [No]. Whichever you click, installation thereafter will continue trouble-free.
This message will appear if you have Photoshop installed on your computer.

10

Troubleshooting

Summary of Contents for MP730 - MultiPASS Color Inkjet

Page 1: ...Quick Reference Guide ...

Page 2: ...Preface ...

Page 3: ...stered trademarks trademarks or service marks of their respective owners As an ENERGY STAR Partner Canon Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency Super G3 is a phrase used to describe the new generation of fax machines that use ITU T V 34 standard 33 6 Kbps modems Super G3 High Speed Fax machines allow transmission time of approximately 3 seconds ...

Page 4: ...es instructions on functions that can be performed directly from your machine as well as detailed information on memory cards Refer to this guide for in depth instructions not included in the Quick Reference Guide or if you want to learn more about advanced features This guide included as a PDF file in the MultiPASS MP730 700 Setup CD ROM includes comprehensive instructions on using the software R...

Page 5: ...e and organize photos and documents Adobe Acrobat Reader Adobe Acrobat Reader allows you to read Adobe Portable Document Format PDF files Viewing the documentation on the CD ROM 1 Insert the MultiPASS MP730 700 Setup CD ROM into the disk drive The MP Setup screen will be displayed If this screen is not displayed on the Windows desktop double click My Computer Windows XP Click Start then click My C...

Page 6: ...ion to your computer Click No The guide will be displayed without being copied onto your computer s hard disk As you copy them a start up icon for each guide will be placed on the Windows desktop Double click the icon of the guide you want to open NOTE Go to the following folder if you want to delete the installed documentation Program Files Canon MP Drivers MP730700 ...

Page 7: ... Refer to the Set Up Sheet for more details User s Guide Refer to the User s Guide included in the CD ROM for more details Software Guide Refer to the Software Guide included in the CD ROM for more details machine General term used to represent the MultiPASS MP730 or MultiPASS MP700 default A setting that remains in effect unless you change it document The original sheet s of paper you copy or sca...

Page 8: ... 5 Copying Basic operation Before copying 5 1 Making copies 5 1 Improving copied images 5 1 Setting color or black white copying 5 1 Adjusting the image quality resolution 5 2 Adjusting the exposure density 5 2 More information 5 2 6 PC Faxing Basic operation Sending a fax 6 1 Characters and symbols for fax numbers 6 2 More information 6 2 7 Faxing with your machine Basic operation Sending faxes f...

Page 9: ...moving jams from the machine s interior 10 15 If there are repeated paper jams 10 16 Removing jammed documents 10 16 If the nozzle check pattern does not print properly 10 18 Interpreting the messages 10 18 LCD messages 10 18 If you cannot solve the problem 10 18 11 Machine settings Printing a list to check the current settings 11 1 Accessing the machine settings 11 1 Settings 11 2 Appendix Specif...

Page 10: ... or electrical shock CAUTION Do not place the machine on top of a carpet or rug which has long pile The threads may get inside the machine and cause a fire Place the machine on a flat stable vibration free surface that is strong enough to support its weight For the weight of the machine see the Appendix Do not place objects around the power plug so that you are able to readily disconnect the power...

Page 11: ... local power company Do not allow the power cord to be near objects that emit heat The outer cover of the power cord may melt resulting in fire or electrical shock Make sure the power cord is fully extended and has no knots in it when electricity is running through it Knots etc in the cord may result in fire or electrical shock Fully insert the power plug securely into the electrical outlet Ifthep...

Page 12: ... of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation If the machine has been dropped or damaged If the machine exhibits a distinct change in performance indicating a need for servicing WARNING Do not drop paper clips staples or other metal objects inside the machine Also do not spill water liquid or flamm...

Page 13: ...cts such as jewelry and watches Containers of water or other liquids such as glasses vases or pot plants If water etc does spill inside the machine turn off the power immediately disconnect the power cord and contact the Canon Customer Care Center Do not touch the high voltage electrical parts as this may result in electrical shock Do not place heavy objects on top of the machine as these may topp...

Page 14: ...e equivalent Use one line per machine DDD DIRECT DISTANCE DIAL LINE or IDDD INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standards e g the 2500 Touch Tone or 500 Rotary Pulse Dial telephones A dedicated extension off a PBX unit without Call Waiting can be used with the MultiPASS MP730 Key telephone systems are not r...

Page 15: ...ng of equipment Information regarding Authorized Service Facility locations can be obtained by calling the Canon Customer Care Center 1 800 423 2366 Rights of the telephone company Should the equipment cause harm to the telephone network the telephone company may temporarily disconnect service The telephone company also retains the right to make changes in facilities and services which may affect ...

Page 16: ...equirements for Canon facsimile equipment A Location Supply a suitable table cabinet or desk See the Appendix for the machine s dimensions and weight B Order information 1 Provide only a single line to touch tone or rotary telephone set terminated with a standard 4 pin modular phone plug Touch tone is recommended if available in your area 2 Order an RJ11 C modular jack USOC code which should be in...

Page 17: ...ons company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but shoul...

Page 18: ...purchase a USB cable less than 16 8 ft 5 m to connect your machine to a computer Paper output tray Printhead Multi purpose tray Document tray Power cord Documentation Set Up Sheet Quick Reference Guide MultiPASS MP730 700 Setup CD ROM Telephone line cord Destination labels Ink tanks Black cyan magenta yellow Tray cover FaxModel FaxModel FaxModel MP700 MP730 FaxModel Machine 1 Introduction ...

Page 19: ...ows 98 IBM or compatible computer with a Pentium 90 processor or higher 32 MB of RAM 64 MB or more recommended Windows Me IBM or compatible computer with a Pentium 150 processor or higher 32 MB of RAM 64 MB or more recommended Windows 2000 Service Pack 1 or later IBM or compatible computer with a Pentium 133 processor or higher 64 MB of RAM 128 MB or more recommended Windows XP IBM or compatible c...

Page 20: ...der cover 1 Open button e Document guides 2 Paper output tray r Multi purpose tray 3 Card slot t Tray cover 4 Indicator light y Automatic sheet feeder 5 Operation panel u Document tray 6 Platen glass i Document output slot 7 Printhead holder o Document cover 8 Paper thickness lever 7 8 6 e q w 5 r t o 0 1 i u y 3 2 4 FaxModel FaxModel FaxModel FaxModel FaxModel ...

Page 21: ...ng operation y 2 2 2 2 and 3 3 3 3 keys Scroll through selections select the number of copies and the photograph file number 2 also clears an entry and 3 enters a space between characters u Set key Selects or confirms settings i Enlarge Reduce key Sets the copy enlargement or reduction ratio o Paper Select key Selects the paper size and paper type for copying and received faxes 0 Exposure key Sele...

Page 22: ...nstructed to do so in this guide or when not using the machine for a long period of time one month or more This will avoid unnecessary ink consumption 4 Scan key Scans a document to your computer according to the action selected 5 Photo Print key Switches the machine to photo card print mode 6 Numeric keys Enter numerical values as well as fax telephone numbers and characters 7 Tone key Switches t...

Page 23: ...1 6 Introduction Chapter 1 ...

Page 24: ...cuments that are not suitable for the ADF Multipage documents of the same size thickness and weight Size W L Max 8 2 14 in 216 356 mm Max 8 2 11 4 in 216 297 mm Max 8 2 39 in 216 mm 1 m Min 4 8 5 8 in 105 148 mm Quantity 1 sheet 10 photographs for multi scan Max 35 letter or A4 size sheets 20 lb or 75 g m2 paper Max 30 legal size sheets 20 lb or 75 g m2 paper 1 sheet for sizes other than these Thi...

Page 25: ...clearer scans use the platen glass Follow this procedure to load your document in the ADF 1 Lift the document cover 2 Place your document face down on the platen glass Align the upper left corner of your document with the alignment mark on the upper left corner of the platen glass 3 Gently lower the document cover 1 Check first that there is no document on the platen glass 2 Insert the top of your...

Page 26: ...prox 80 sheets or Maximum stack height of 2 in 13 mm Left High Resolution Paper Glossy Photo Paper GP 301 GP301N 10 sheets Left Glossy Photo Paper Matte Photo Paper MP 101 10 sheets Left Matte Photo Paper Photo Paper Plus Glossy PP 101 Letter A4 10 sheets 4 6 in 101 6 152 4 mm 20 sheets 5 7 in 127 0 177 8 mm 10 sheets Left Photo Paper Plus Glossy Photo Paper Pro PR 101 Letter A4 10 sheets 4 6 in 1...

Page 27: ...omputer specify the print media size and type on your computer Software Guide For photo printing specify the print media size as described in Chapter 4 Follow this procedure to set the print media size and type 1 Press Copy or Fax 2 Press Paper Select 1 Press Open q and lift up the scanning unit w The printhead holder automatically moves to the center of the machine CAUTION Do not try to manually ...

Page 28: ...int media For received faxes select LTR LGL or A4 4 Press Set 5 Use 2 2 2 2 or 3 3 3 3 to select the print media type Select PLAIN for plain paper GLOSSY for glossy photo paper H RES for high resolution paper TRANS for transparencies PHOTO for photo paper pro photo paper plus glossy or matte photo paper 6 Press Set Loading print media For details on loading print media in the multi purpose tray re...

Page 29: ...2 6 Documents and print media Chapter 2 ...

Page 30: ... the document and select the command to print This in most cases will be Print in the File menu To print with the current printer driver settings click the print button on the Toolbar 3 In the Print dialog box in Select Printer or Name select the printer then click Preferences or Properties 4 Specify the required settings then click OK p 3 2 5 Click Print or OK to begin printing Print dialog box P...

Page 31: ...r is supplied Print Quality Select a print quality suitable for the document to be printed High The print quality will be higher but printing speed will be slower Standard For average printing speed and quality Draft Printing quality will be reduced but the printing speed will be faster This setting is suitable when printing multiple page documents or printing drafts of documents Custom For select...

Page 32: ...t to display a preview of your document before printing to check how it will print Software Guide Print Advisor Select to use the Print Advisor to help you configure printer driver settings by answering a series of questions The printer illustration at the left of the Main tab shows the current settings More information For detailed information on all printing features refer to the online help or ...

Page 33: ...3 4 Printing from your computer Basic operation Chapter 3 ...

Page 34: ...f 2 2 or lower JFIF format Some digital cameras are not compatible with 64 MB and 128 MB memory cards Photographs on memory cards that are not compatible with the camera may be unreadable or the image data may be damaged Format the memory card with a digital camera The memory card may not be able to be used with the machine if formatted by a computer For information on memory cards compatible with...

Page 35: ...her memory card In Windows 2000 if you turn off the machine the Unsafe Removal of Device screen will be displayed In this case click OK This will not affect your machine or computer s operation If you insert memory cards into both slots the compact flash card will be recognized 1 Make sure the machine is on If not press ON OFF 1 sec 2 Insert a memory card into the appropriate slot The indicator li...

Page 36: ...CAUTION Do not remove the memory card or turn off the machine when the indicator light is blinking as this may damage the data in the memory card IMPORTANT If an error occurs during printing e g paper runs out do not remove the memory card as this may damage the data in the memory card 1 Checkthattheindicatorlightisnotblinkingq thenpress ON OFF 1sec toturnthemachine off w 2 Remove the memory card ...

Page 37: ...arge You can set vivid photo printing to make your photographs appear more vibrant For details see the User s Guide For each printing method except DPOF you can set date printing from the machine For details see the User s Guide Print an index p 4 5 to see thumbnails of all the photographs in the memory card Note the number below the photograph s you want to print Select a printing method All fram...

Page 38: ... print in a larger format If appears in the index see p 10 13 Follow this procedure to print an index 1 Load the correct print media in the multi purpose tray For details on print media see p 2 3 and how to load it see the Set Up Sheet or User s Guide 2 Insert the memory card as described on p 4 2 3 Press Photo Print 4 Press Menu 5 Press Set 6 Use 2 2 2 2 or 3 3 3 3 to select INDEX 7 Press Set 8 U...

Page 39: ...ex is different from the ID numbers assigned by the digital camera Printing all frames This printing method prints individually all photographs stored in a memory card Follow this procedure to print individually all photographs in a memory card 1 Load the correct print media in the multi purpose tray For details on print media see p 2 3 and how to load it see the Set Up Sheet or User s Guide 2 Ins...

Page 40: ... in step 10 11 Go to step 13 If you selected PHOTO PAPER PRO in step 10 11 Press Set 12 Use 2 2 2 2 or 3 3 3 3 to select borderless printing Select OFF to print the photographs with borders ON to print the photographs without borders 13 Press Set 14 Press Start NOTE Printing is enlarged or reduced automatically according the print media size Depending on the print media type and whether borderless...

Page 41: ... print media see p 2 3 and how to load it see the Set Up Sheet or User s Guide 2 Insert the memory card as described on p 4 2 3 Press Photo Print 4 Press Menu 5 Press Set 6 Use 2 2 2 2 or 3 3 3 3 to select SINGLE FRAME 7 Press Set 8 Use the numeric keys to enter the frame number You can also use 2 or 3 to select the frame number To find the frame number you will need to print the index beforehand ...

Page 42: ...u selected PHOTO PAPER PRO in step 14 15 Press Set 16 Use 2 2 2 2 or 3 3 3 3 to select borderless printing Select OFF to print the photograph with a border ON to print the photograph without a border 17 Press Set Use 2 or 3 to view your settings in the LCD 18 Press Start NOTE Printing is enlarged or reduced automatically according the print media size Depending on the print media type and whether ...

Page 43: ...a different card slot press ON OFF 1 sec to turn off the power before removing the card Once removed press ON OFF 1 sec again to turn on the power before inserting the other memory card In Windows 2000 if you turn off the machine the Unsafe Removal of Device screen will be displayed In this case click OK This will not affect your machine or computer s operation If you insert memory cards into both...

Page 44: ...data being accessed on a memory card you cannot overwrite data in photo print mode 13 Insert a memory card into the appropriate slot IMPORTANT If you change the above setting while a memory card is inserted in a card slot turn the machine off then on again The new setting will not be activated until you do so More information For detailed information on all photo printing features refer to the Use...

Page 45: ...4 12 Photo printing from a memory card Basic operation Chapter 4 ...

Page 46: ... enter the number of copies 4 Adjust any necessary settings for your document Press Color for color copying or B W for black white copying below Press Paper Select to select the print media size and type p 2 4 Press Image Quality to select the scanning resolution p 5 2 Press Exposure to select the scanning exposure p 5 2 Press Enlarge Reduce to select the copy ratio User s Guide 5 Press Start To c...

Page 47: ...ecoloroutputisdifferentfromthatexpected select COLORNORMAL or COLOR FINE and try copying again Adjusting the exposure density Exposure density is the degree of difference between light and dark A high exposure setting will make blacks darker and whites brighter whereas a low exposure setting will make the differences between black and white less marked Refer to Making copies on p 5 1 and in step 4...

Page 48: ... can only send to one recipient at a time 1 With the document you want to fax open in an application such as Word click the Print command In most Windows applications the command is Print on the File menu 2 In the Print dialog box in the Select Printer or Name list select Canon MP730 FAX then click Print or OK Print dialog box Print dialog box in Word Send Fax dialog box 6 PC Faxing Basic operatio...

Page 49: ...same recipient Software Guide 4 Click Send Now Characters and symbols for fax numbers You can use the following characters and symbols in the faxes you send from your computer or for a recipient you register in the Address Book Character symbol Explanation 0 9 T For use in telephone and fax numbers p To place a pause between numbers P To place a pause at the end of an array of numbers T Numbers af...

Page 50: ... fax telephone number so that they are printed at the top of faxes you send For more details on what sender information is see the User s Guide Follow this procedure to enter the sender information 1 Press Menu 2 Use 2 2 2 2 or 3 3 3 3 to select USER DATA 3 Press Set 4 Use 2 2 2 2 or 3 3 3 3 to select FAX SETTINGS 5 Press Set three times 6 Use the numeric keys to enter the date month day year and ...

Page 51: ...e entry Press and hold 2 13 Press Set 14 Press Stop Reset Have you set the correct telephone line type Before using your machine make sure you have set the correct telephone line type for your telephone line If you are unsure of your telephone line type contact your telephone company For ISDN or ADSL connections contact the telephone company or service provider to confirm your line type NOTE You c...

Page 52: ...OUCH TONE for tone dialing ROTARY PULSE for pulse dialing 9 Press Set 10 Press Stop Reset Sending methods There are two methods of sending faxes from your machine Memory sending below Manual sending User s Guide Memory sending You should normally use memory sending to send documents fast and efficiently Follow this procedure for memory sending 1 Load the document on the platen glass or ADF For det...

Page 53: ...t and press Start To start sending press Set To cancel memory sending Press Stop Reset and follow any instructions in the LCD Speed dialing You can simplify dialing of fax telephone numbers by registering numbers under speed dialing keys or codes Registering one touch speed dialing Before you can use one touch speed dialing p 7 6 you need to register the recipients numbers Follow this procedure 1 ...

Page 54: ... speed dialing list User s Guide To change or delete an entry Refer to the User s Guide Registering coded speed dialing Before you can use coded speed dialing p 7 6 you need to register the recipients numbers Follow this procedure 1 Press Menu 2 Use 2 2 2 2 or 3 3 3 3 to select USER DATA 3 Press Set twice 4 Use 2 2 2 2 or 3 3 3 3 to select CODED SPEED DIAL 5 Press Set 6 Use 2 2 2 2 or 3 3 3 3 to s...

Page 55: ...User s Guide To change or delete an entry Refer to the User s Guide Using speed dialing Follow this procedure to dial speed dialing number One touch speed dialing Coded speed dialing If you use speed dialing to send a fax press Start after dialing or wait a few seconds for the machine to automatically begin scanning your document for sending If you do not want the machine to begin scanning automat...

Page 56: ...ress Set 4 Use 2 2 2 2 or 3 3 3 3 to select the receive mode Select FAX TEL AUTO SW to automatically switch between fax and voice calls Faxes will be received automatically and the machine will ring for voice calls A phone connected to your machine will not ring FAX ONLY MODE to automatically receive faxes only Voice calls will be disconnected DRPD if you have subscribed to a DRP Distinctive Ring ...

Page 57: ...achine press Start on the machine to begin receiving the fax Hang up the handset If you are far from your machine dial 25 the remote receiving ID on your telephone and hang up NOTE You can customize remote receiving by enabling disabling it or by changing the remote receiving ID REMOTE RX p 11 5 If you have an answering machine connected to your machine that can carry out remote control operations...

Page 58: ...r ADF For details on how to load documents see p 2 2 2 Press the Scan key on the operation panel The document will be scanned The MP Toolbox and the MP Toolbox settings dialog box will open but the document will scan without you having to click Scan Your document will be processed according to your settings When you use the Scan key for the first time a folder with the scanning date will be create...

Page 59: ...8 2 Scanning Basic operation Chapter 8 ...

Page 60: ...ed ink tanks is not covered by Canon s warranty To ensure optimum printing results and to avoid printing problems Canon recommends using original Canon ink tank only Ink tanks compatible with the machine are as follows Replaced ink tanks should be new If you install partially used ink tanks the nozzles may block and the ink tank replacement warning may not be accurate For best ink quality use ink ...

Page 61: ...d replace each one individually IMPORTANT Discard the empty ink tank immediately according to local laws and regulations for disposal of consumables Handle ink tanks carefully to avoid staining clothing or the surrounding area 4 On the new ink tank pull the orange tape in the direction of the arrow and remove the plastic wrapper so you can see the air hole A Turn the ink tank over so that the prot...

Page 62: ...nt If there is no improvement The printhead is misaligned Print the nozzle check pattern p 9 4 This pattern allows you to check if the ink is coming out of the printhead nozzles correctly and if the printhead is aligned Perform normal printhead cleaning HEAD CLEANING setting p 9 4 You can perform normal printhead cleaning up to three times Perform deep printhead cleaning HEAD REFRESHING setting p ...

Page 63: ...ad consumes a small amount of ink Cleaning too often reduces the amount of ink in the ink tanks You can also clean the printhead from your computer Software Guide Follow this procedure to clean the printhead from the machine 1 Press Menu 2 Use 2 2 2 2 or 3 3 3 3 to select MAINTENANCE 3 Press Set 4 Use 2 2 2 2 or 3 3 3 3 to select the cleaning setting you want Select HEAD CLEANING for normal printh...

Page 64: ...r size plain paper in the multi purpose tray 2 Press Menu 3 Use 2 2 2 2 or 3 3 3 3 to select MAINTENANCE 4 Press Set 5 Use 2 2 2 2 or 3 3 3 3 to select ALIGN PRINT HEAD 6 Press Set The machine prints a horizontal pattern 7 In column A on the printout note which box has the most solid image Note the value next to this box and use 2 2 2 2 or 3 3 3 3 to enter it 8 Press Set 9 Repeat steps 7 and 8 for...

Page 65: ...column L on the printout note which box has the most solid image Note the value next to this box and use 2 2 2 2 or 3 3 3 3 to enter it 13 Press Set 14 Repeat steps 12 and 13 for column M More information For detailed information on cleaning your machine refer to the User s Guide CHANGE V VALUE L 0 Most solid box GOODSAMPLE ...

Page 66: ...l of the MP Toolbox cannot be completed 1 To prepare for forced re installation on the Windows desktop double click My Computer Open the CD ROM icon then double click MP English Toolbox Setup FrcInst exe 2 Returntoafolderalevelabove thendouble click MP English Toolbox Setup exe tore install Software Guide MP Drivers only Removal of the MP drivers takes too long Windows XP Removal of the software w...

Page 67: ... in the machine For details on BIOS settings refer to your computer s documentation Problems printing from your computer See below if you have tried unsuccessfully to print from your computer or if you cannot print images scanned to your computer The mark indicates problems that also occur when printing copies or receiving faxes on your machine Cannot print at all 1 Is there anything displayed in ...

Page 68: ...et up the server to allow your system access to the shared printer Printing stops in the middle 1 Has the machine been printing continuously over a long period If so the printhead will overheat To protect the printhead printing will stop temporarily and resume after a period of time Interrupt printing when appropriate turn off the machine and wait 15 minutes 2 Are you printing large files such as ...

Page 69: ...ng the printhead p 9 3 2 Are you printing on coated paper In the Properties dialog box on the Main tab click High in Print Quality Printout is rubbed or stained 1 Is the paper thickness lever set correctly When you print documents that contain large quantities of ink such as documents with a lot of detail the paper may curl and rub Move the paper thickness lever to the right p 2 4 2 Does the paper...

Page 70: ...nking If it is blinking see p 10 18 3 Is the document loaded correctly Check that the document is loaded correctly on the platen glass or ADF p 2 2 4 See Paper does not feed properly on p 10 3 5 Are the ink tanks installed correctly Press Open and lift up the scanning unit Printer cover Press PUSH on the tanks and check that they are securely inserted 6 Print the nozzle check pattern Maintaining t...

Page 71: ...hub or repeater try connecting the USB cable directly to the computer If you can scan documents successfully after connecting the USB cable directly to the computer the USB hub or repeater may be broken Replace if necessary 6 Are you using a USB 2 0 compatible USB hub If you are connecting a USB 2 0 equipped computer and the printer using a USB 2 0 compatible USB hub you may not be able to scan In...

Page 72: ...n applications and try again Memory may be insufficient Quit other open applications and try again 2 Does the hard disk have enough available space Check that the hard disk has enough available space in particular when scanning large documents at a high resolution For example a letter size document scanned at 600 dpi full color requires a minimum of 300 MB of space If you do not have enough availa...

Page 73: ...e way they are positioned fulfill the following requirements There should be a gap of at least 8 inch 1 cm between the edge of the platen glass and photographs There should be a gap of at least 8 inch 1 cm between the edges of the photographs There should be no more than ten photographs The photographs should be straight any tilting should be kept within 10 degrees 2 Some applications do not accep...

Page 74: ... the procedure for that receive mode correctly FAX TEL AUTO SW Fax calls are received automatically and the telephone rings for voice calls There are no procedures to follow for receiving faxes Ringing indicates a voice call so pick up the handset FAX ONLY MODE The machine automatically receives faxes without ringing You cannot manually answer calls DRPD Set this mode if you have subscribed to a D...

Page 75: ...y of received fax is poor 1 Are you using recommended print media For recommended print media see p 2 3 2 Print the nozzle check pattern Maintaining the printhead p 9 3 Print the nozzle check pattern p 9 4 If the nozzle check pattern does not print properly see p 9 3 3 Is ECM RX set to OFF Set ECM RX to ON p 11 4 4 The printed fax is poor quality See the items marked with in Problems printing from...

Page 76: ...ered with fax numbers If you are using one touch or coded speed dialing check that the fax number is correctly registered p 7 4 9 Is the number dialed correct Check the number and try dialing again 10 Is the In Use Memory light blinking Is the fax recipient shown in the LCD Another document is being sent from memory Wait until the document has finished sending 11 Was there an error during transmis...

Page 77: ...ot recognized when inserted into the machine s slot or if the image data is not being read Memory card is not recognized 1 Is the memory card securely inserted into the machine s slot 2 Is the memory card inserted into the correct slot For details on which slot to insert the memory card see p 4 2 3 The memory card is not recognized although it is inserted securely into the machine s slot Remove an...

Page 78: ...ON or photo print mode is selected a write protect error may be displayed Turn the machine off then on again Removable disk does not appear in Windows Explorer This behavior can occur if you map a network drive to the next available drive letter after the local volumes and CD ROM drives have been assigned drive letters Do the following if you experience this problem 1 Assign the network drive to a...

Page 79: ... up and a message is displayed in the LCD While the Alarm light blinks the machine is initializing and you will not be able to use it Wait until the Alarm light stops blinking If nothing is displayed in the LCD make the checks in the following order until something is displayed 1 Is the power cord correctly connected Securely connect the power cord to the machine and wall outlet 2 Have you pressed...

Page 80: ... the print media size is set to a setting other than LTR LGL or A4 or if black ink or paper has run out Removing jammed paper If CLEAR PAPER JAM is displayed in the LCD follow this procedure to clear the paper jam If a paper jam occurs when receiving a fax that fax will be stored in memory and printed automatically when you clear the jam and press Resume Removing jams in the paper output tray Foll...

Page 81: ...s If documents jam in the ADF or do not feed properly DOC TOO LONG is displayed in the LCD You do not need to turn off the power when clearing document jams 2 Gently gather the jammed paper to the center of the opening and then remove it CAUTION Be careful not to touch the components inside the machine If the jammed paper tears while you are pulling and you cannot remove the torn pieces turn the m...

Page 82: ...he roller towards the feeder cover 5 Pull out the jammed page from the ADF 6 Lower the paper release lever A then close the feeder cover If Stop Reset is pressed during scanning and the document remains in the ADF wait for the machine to return to standby mode then press Resume Documents left in the ADF will be ejected automatically A A ...

Page 83: ...the power on again Contact the Canon Customer Care Center Error codes are printed in the ACTIVITY REPORT LCD messages For detailed information on LCD messages and error codes refer to the User s Guide If you cannot solve the problem If you have a problem with your machine that you cannot solve with the information provided in this chapter contact the Canon Customer Care Center CAUTION If the machi...

Page 84: ...list 7 Use 2 2 2 2 or 3 3 3 3 to select the setting you want 8 Press Set 9 Follow these guidelines to scroll through and register settings Use 2 2 2 2 or 3 3 3 3 to scroll through settings To register a setting or access sub settings press Set To return to a previous level press Menu 10 When you have finished press Stop Reset FaxModel Menu SPECIAL COPY Function key Copy Name Description Setting De...

Page 85: ...s 1 2 3 4 4 MIRROR IMAGE Prints a mirror image of the original UG 5 ENTIRE IMAGE Prints the original image to fit the selected print media size UG Name Description Setting Details 1 NOZZLE CHECK Prints the nozzle check pattern p 9 4 2 HEAD CLEANING Performs normal printhead cleaning p 9 4 3 HEAD REFRESHING Performs deep printhead cleaning p 9 4 4 ALIGN PRINT HEAD Aligns the printhead p 9 5 HORIZ P...

Page 86: ...lor faxes OUTSIDEIMAGE INSIDE IMAGE 2 TELEPHONE MARK Selects the mark to appear before the fax telephone number printed on faxes you send FAX TEL 6 OFFHOOK ALARM Enables disables the alarm that alerts you if the handset is not hung up properly ON OFF 7 VOLUME CONTROL 1 CALLING VOLUME When the machine is set to ring selects the ring volume 1 2 3 2 LINE MONITOR VOL Selects the dialing and on hook vo...

Page 87: ...s 4800bps 2400bps 6 COLOR DIRECT TX Enables disables sending of color documents to fax machines that do not have color faxing capability OFF ON 4 RX SETTINGS 1 ECM RX Enables disables Error Correction Mode ECM during reception ON OFF 2 FAX TEL AUTO SW If you select FAX TEL AUTO SW as the receive mode customizes its settings UG 1 RING START TIME Selects the time the machine takes to check whether a...

Page 88: ...xes to fit the paper loaded ON OFF REDUCE DIMENSION Selects the direction of the reduction VERTICAL ONLY HORIZ VERTICAL 8 RX START SPEED Selects the speed at which the machine starts receiving 33600bps 14400bps 9600bps 7200bps 4800bps 2400bps 3 PRINTER SETTINGS 1 QUIET MODE Enables disables quiet printing mode OFF ON 2 EXTENSION AMOUNT For borderless printing or copying selects the width cropped f...

Page 89: ...IST UG 2 PRINT DOCUMENT Prints a document in memory UG 3 DELETE DOCUMENT Deletes a document in memory UG Name Description Setting Details 1 ACTIVITY REPORT Prints an ACTIVITY REPORT UG 2 SPEED DIAL LIST 1 1 TOUCH LIST Prints the 1 TOUCH SPD DIAL LIST UG SORTED OUTPUT Selects the order of the destinations in the list YES T Prints the list in alphabetical order NO Prints the list in key order YES T ...

Page 90: ...ON SINGLE FRAME p 4 8 FILE NO Selects the file number 0001 to 9999 NUMBER OF PRINTS Selects the number of copies 1 to 99 COPIES SELECT PAPER SIZE Selects the print media size for the photograph LTR 4 6 5 7 A4 SELECT PAPER TYPE Selects the print media type for the photograph PHOTOPAPERPRO PLAIN PAPER BORDERLESS PRINT If you select PHOTO PAPER PRO enables disables borderless printing for the photogr...

Page 91: ... type for the photographs PHOTOPAPERPRO PLAIN PAPER BORDERLESS PRINT If you select PHOTO PAPER PRO enables disables borderless printing for the photographs OFF ON 2 VIVID PHOTO PRINT Enables disables to make colors especially blues and greens appear more vibrant OFF ON UG 3 PRINT PHOTO DATE Enables disables date printing OFF ON UG Name Description Setting Details ...

Page 92: ... conditions Liquid Crystal Display LCD Display languages Applicable standards ADF capacity Multi purpose tray capacity Temperature 59º 81 5ºF 15º 27 5ºC Humidity 20 80 20 2 English French Spanish Portuguese Electrical safety UL 1950 C UL Radiation FCC Part 15 Class B IC Class B PTT FCC part 68 IC CS 03 Other Energy Star Compliant FCC sec 255 p 2 1 p 2 3 FaxModel FaxModel FaxModel 22 4 578 mm 19 2 ...

Page 93: ...8 13 4 in 203 2 347 6 mm 4 6 size 3 4 5 4 in 94 8 144 4 mm 5 7 size 4 4 6 4 in 120 2 169 8 mm A4 size 8 11 8 in 203 2 289 mm NOTE Borderless printing allows you to make prints with no margins However it may cause the top and bottom paper edges to decrease in print quality or become soiled Envelope printable areas US COM 10 8 8 3 8 in 211 8 98 mm European DL 7 2 4 8 in 190 5 103 2 mm 8 3 0 mm 4 5 0...

Page 94: ...BCI 3eC approx 570 Magenta BCI 3eM approx 440 Yellow BCI 3eY approx 380 1500 characters per page normal text at standard and plain paper mode with XP printer driver Based on printing the ISO JIS SCID No 5 pattern at standard and plain paper mode with XP printer driver 8 3 4 mm 8 3 4 mm 4 5 0 mm 1 8 33 0 mm Max 6 sheets Min 2 sheets 8 3 0 mm Recommended print area Printable area Max 4 Max 4 5 mm Ma...

Page 95: ...pact flash Except Microdrive Type I II Smart media Memory stick SD memory card Multimedia card Plain paper Photo Paper Pro PR 101 PC 101S Photo Paper Plus Glossy PP 101 Matte Photo Paper MP 101 Photo Paper Pro Letter A4 With without borders index max 70 frames Card With borders index max 15 frames Plain paper Letter A4 With without borders index max 70 frames Date printing Vivid photo printing DPO...

Page 96: ...ssion reception 250 pages Based on ITU T No 1 Chart standard mode Approx 5 3 seconds page Based on ITU T No 1 Chart standard mode Fax resolution Dialing Networking B W STANDARD 203 pels in 98 lines in 8 pels mm 3 85 lines mm B W FINE B W PHOTO 203 pels in 196 lines in 8 pels mm 7 70 lines mm COLOR STANDARD COLOR FINE 200 200 dpi Automatic dialing One touch speed dialing 10 destinations Coded speed...

Page 97: ... text grayscale 300 dpi Min 5 3 seconds page Letter size Color 150 dpi Min 15 9 seconds page Letter size Data transfer not included 1200 2400 9600 dpi enhanced Halftones 256 levels of gray Color 16 777 216 colours Telephone specifications Connection Telephone answering machine CNG detecting signal data modem Specifications subject to change without notice ...

Page 98: ... black white 5 1 in color 5 1 problems 10 12 Date entering 7 1 Density See Exposure Destination labels 1 1 Document cover 1 3 guides 1 3 loading 2 2 output slot 1 3 problems 2 1 removing jams 10 16 10 17 requirements 2 1 tray 1 1 1 3 Documentation 1 1 Enlarge Reduce key 1 4 Envelopes 2 3 Exposure adjusting for copying 5 2 key 1 4 Fax key 1 4 Resolution See Image quality sending 6 1 Features 1 1 Fe...

Page 99: ...ting size 2 4 setting type 2 4 Printer cover 1 3 Printhead 1 1 aligning 9 5 9 6 cleaning 9 4 holder 1 3 maintaining 9 3 Printing document 3 1 problems 10 2 to 10 5 Problems cannot solve 10 18 copying 10 12 documents 2 1 installing software 10 1 power 10 14 printing from computer 10 2 to 10 5 receiving faxes 10 8 10 10 removing software 10 1 scanning 10 6 10 8 sending 10 11 10 12 telephone 10 12 tu...

Page 100: ... Start key 1 5 Stop Reset key 1 5 Symbols entering 7 2 System requirements 1 2 Telephone line cord 1 1 Telephone line type setting from machine 7 1 Telephone problems 10 12 Tone key 1 5 Transparencies CF 102 2 3 Tray cover 1 3 T Shirt Transfers TR 201 2 3 USER DATA menu 11 3 to 11 5 VIVID PHOTO PRINT menu 11 8 ...

Page 101: ...I 4 Index ...

Page 102: ...e to the product due to abuse mishandling improper packaging by you alteration accident electrical current fluctuations failure to follow operating maintenance or environmental instructions prescribed in Canon s instruction manual or service performed by other than a Canon repair facility or an ASF b Use of parts or supplies other than those sold by Canon that cause damage to the product or cause ...

Page 103: ...ou do not return your defective product to a Canon repair facility by the date specified by Canon and in the manner described below ii if the defect s in the product is are not covered by this limited warranty or iii if the warranty period on the product has expired or has not been sufficiently established by your supplying the appropriate documentation The Canon repair facility will ship out the ...

Page 104: ...1 problems 10 12 Date entering 7 1 Density See Exposure Destination labels 1 1 Document cover 1 3 guides 1 3 loading 2 2 output slot 1 3 problems 2 1 removing jams 10 16 10 17 requirements 2 1 tray 1 1 1 3 Documentation 1 1 Enlarge Reduce key 1 4 Envelopes 2 3 Exposure adjusting for copying 5 2 key 1 4 Fax key 1 4 Resolution See Image quality sending 6 1 Features 1 1 Feeder cover 1 3 Glossy Photo ...

Page 105: ...inthead 1 1 aligning 9 5 9 6 cleaning 9 4 holder 1 3 maintaining 9 3 Printing document 3 1 problems 10 2 to 10 5 Problems cannot solve 10 18 copying 10 12 documents 2 1 installing software 10 1 power 10 14 printing from computer 10 2 to 10 5 receiving faxes 10 8 10 10 removing software 10 1 scanning 10 6 10 8 sending 10 11 10 12 telephone 10 12 turning on computer 10 2 using memory card 10 12 10 1...

Page 106: ...et key 1 5 Symbols entering 7 2 System requirements 1 2 Telephone line cord 1 1 Telephone line type setting from machine 7 1 Telephone problems 10 12 Tone key 1 5 Transparencies CF 102 2 3 Tray cover 1 3 T Shirt Transfers TR 201 2 3 USER DATA menu 11 3 to 11 5 VIVID PHOTO PRINT menu 11 8 ...

Page 107: ...1 4 Chapter 1 ...

Page 108: ...erkerweg 59 61 P O BOX 2262 1180 EG Amstelveen The Netherlands Canon France S A 17 quai du Président Paul Doumer 92414 Courbevoie Cedex France Canon Hong Kong Co Ltd 9 F The Hong Kong Club Building 3A Chater Road Central Hong Kong Canon Latin America Inc 703 Waterford Way Suite 400 Miami FL 33126 U S A Canon Mexicana S de R L de C V Periferico Sur No 4124 Col Ex Rancho de Anzaldo C P 01900 Mexico ...

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