Canon MP370, Service Manual

Page: 122 / 149

Chapter 5
5-21
F-5-4
5.6.2
Procedures for processing communication problems
0004-2875
If the problem proves to be communication trouble, deal with it according to the following procedures.
(1) Study the conditions at the time of trouble as closely as possible. Record or keep the items listed below.
a) Operations at the time of trouble.
Document number, transmission mode, error occurrence timing call set-up method(auto dialing etc.)
b) Sample of defective picture (When receiving)
c) LCD display at the time of trouble.
d) Communication management report at the time of trouble.
e) User's name, telephone number (to contact), Fax number, model name.
f) User's name, of the other party, telephone number (to contact), Fax number, model name, name of servicemen in
charge.
g) Frequency of trouble and error code (##100 etc.).
h) Condition of the other party's facsimile:
Transmitted/received page number? Automatic or manual?
Error occurred? The receive condition? etc.
NOTE:
Start
Is copying
being done?
Communication problems
exist. Carry out the procedures.
NG
Do copying
Is copy
picture OK?
NG
NO
Does an error
appear on the
display?
Errors show on the display.
error massage
error code
General error
Printing problem Test print
OK
Scanning problem
NG
YES
OK
OK
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