Canon MAXIFY GX6021 Online Manual Download Page 361

Page: 361 / 403

1304

Cause

Paper is jammed when performing automatic duplex printing.

What to Do

Remove jammed paper.

• If the paper is jammed at the paper output slot:

1300

• If the paper is jammed inside the printer:

Paper Is Jammed inside Printer

• If the paper is jammed at the feed slot of the cassette:

After storing the paper output tray, pull out the cassette and remove the jammed paper slowly
with both hands.

Important

• When checking the feed slot of the cassette or removing the jammed paper, do not turn the

printer upside down or tilt it. The ink may leak out.

• If the measures above do not solve the problem:

Removing Jammed Paper from Rear Side

Load paper properly.

Loading Plain Paper in Cassette
Loading Plain Paper / Photo Paper in Rear Tray

Select

on printer's touch screen.

361

Summary of Contents for MAXIFY GX6021

Page 1: ...GX6000 series Online Manual English ...

Page 2: ...ss Direct 47 IJ Network Device Setup Utility macOS 52 IJ Network Device Setup Utility 53 Starting Up IJ Network Device Setup Utility 54 Diagnosing and Repairing Network Settings 55 List of Models Which Does Not Support Diagnosis and Repair Function 56 Handling Paper Originals Ink Tanks etc 57 Loading Paper 58 Paper Sources 59 Loading Plain Paper Photo Paper in Rear Tray 60 Loading Plain Paper in C...

Page 3: ...tenance Functions from Your Computer macOS 114 Opening Remote UI for Maintenance 115 Cleaning the Print Heads 116 Adjusting Print Head Position 119 Cleaning 120 Cleaning Paper Feed Rollers 121 Cleaning Inside the Printer Bottom Plate Cleaning 123 Replacing Maintenance Cartridge 126 Checking Maintenance Cartridge Status on Touch Screen 130 Overview 131 Safety 132 Safety Precautions 133 Regulatory I...

Page 4: ...ings from Your Computer macOS 180 Managing the Printer Power 181 Changing the Printer Operation Mode 182 Changing Settings from Operation Panel 183 Changing Settings from Operation Panel 184 Setting Items on Operation Panel 186 Print settings 187 LAN settings 188 Other printer settings 194 Rearrange home screen icons 198 Language selection 199 Firmware update 200 Administrator password settings 20...

Page 5: ... 236 How to Open Printer Settings Screen 237 Displaying the Printing Status Screen 238 Deleting the Undesired Print Job 239 Removing Printer That Is No Longer Required from List of Printers 240 Printing Using Canon Application Software 241 Printing from Smartphone Tablet 242 Printing Photo Data 243 Printing Photographs Saved on USB Flash Drive 244 Setting Items for Photo Printing Using Operation P...

Page 6: ...work Key Password Unknown 298 Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 300 Other Network Problems 302 Checking Network Information 303 Restoring to Factory Defaults 306 Problems while Printing Scanning from Smartphone Tablet 307 Cannot Print Scan from Smartphone Tablet 308 Printing Problems 312 Printer Does Not Print 313 Ink Does Not Come Out 316 Ink Runs O...

Page 7: ... and Download Problems 345 Failed to MP Drivers Installation Windows 346 Updating MP Drivers in Network Environment Windows 347 Errors and Messages 348 When Error Occurred 349 Message Support Code Appears 351 List of Support Code for Error 354 What to Do When Paper Is Jammed 356 1300 357 1303 359 1304 361 1313 363 Paper Is Jammed inside Printer 364 Removing Jammed Paper from Rear Side 368 1000 373...

Page 8: ...Shipping Tape etc Are Still Attached 1890 385 2110 386 2113 389 2114 392 2200 395 3252 396 4103 397 5011 398 5012 399 5100 400 5200 401 6000 402 C000 403 ...

Page 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9 ...

Page 10: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 11: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 11 ...

Page 12: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark and the Mopria Logo are registered and or unregiste...

Page 13: ...l mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship...

Page 14: ...medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this License and 2 You must cause any modified files to carry prominent notices stating that You changed the files and 3 You must retain in the Source form of any Derivative Works that You distribute all cop...

Page 15: ...ll other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting s...

Page 16: ...STITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 ...

Page 17: ...S PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCURE...

Page 18: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 19: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 20: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 21: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 22: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 23: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 24: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 25: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 26: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 27: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 28: ...ce this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software witho...

Page 29: ...OVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT ...

Page 30: ...r with Wireless Direct Internet connection from the printer becomes unavailable In that case web services for the printer cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data conn...

Page 31: ...ce Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection Select either link below to download IJ Network Device Setup Utility Checking Printer Connection Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings usin...

Page 32: ...es against Unauthorized Access Troubleshooting See Network Settings and Common Problems for troubleshooting on network connection Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notice for Web Service Printing 32 ...

Page 33: ...ocol for your device to something other than WEP and TKIP or change the setting to something other than IEEE802 11n only The connection between your device and the wireless router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete When connecting to Wi Fi outdoors do not connect to a 5 GHz network SSID The 5 GHz band av...

Page 34: ...ct a sixth device while five devices are already connected an error will appear If an error appears disconnect a device that does not use the printer and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer withou...

Page 35: ...ings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Connecting with Wireless Direct 35 ...

Page 36: ...ttings 15 minutes Enable disable Bonjour Enable Service name Canon GX6000 series LPR protocol settings Enable RAW protocol Enable LLMNR Enable Wi Fi DRX settings Enable Wired LAN DRX settings Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default Network name SSID DIRECT abXX GX6000series 1...

Page 37: ...om and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 37 ...

Page 38: ...mes appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the network settings infor...

Page 39: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 39 ...

Page 40: ...is displayed 4 Select Device settings 5 Select LAN settings 6 Select Print details 7 Check message and select Yes 8 When the confirmation screen for printing passwords appears select ON or OFF The printer starts printing the network setting information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings I...

Page 41: ...ength bits Inactive 128 64 3 2 10 Authentication Authentication method None auto open shared WPA PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable Disable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mask Subnet mask XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXX...

Page 42: ...Default gateway 4 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 33 IPsec IPsec setting Active Inactive 3 2 34 Security Protocol Security method ESP ESP AH AH Blank Not selected 3 2 35 Wireless LAN DRX Discontinuous recep tion wireless LAN Enable Disable 3 3 Wireless Direct Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection st...

Page 43: ...tatus Active Inactive 4 3 TCP IPv4 TCP IPv4 Enable Disable 4 4 IP Address IP address XXX XXX XXX XXX 4 5 Subnet Mask Subnet mask XXX XXX XXX XXX 4 6 Default Gateway Default gateway XXX XXX XXX XXX 4 7 TCP IPv6 TCP IPv6 Enable Disable 4 8 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 9 Link Local Prefix Length Link local prefix length XXX 4 10 Stateless Address1 St...

Page 44: ...d LAN DRX Discontinuous recep tion wired LAN Enable Disable 5 Other Settings Other settings 5 1 Printer Name Printer name Printer name Up to 15 alphanumeric characters 5 2 Wireless Direct Dev Name Device name for wire less direct Device name for wireless direct Up to 32 alphanumeric characters 5 4 WSD Printing WSD printing setting Enable Disable 5 5 WSD Timeout Timeout 1 5 10 15 20 min 5 6 LPD Pri...

Page 45: ...s XXXXXXXXXXXXXXXXXXXX 5 19 Proxy Port Proxy port specification 1 to 65535 5 20 Cert Fingerprt SHA 1 Certificate finger print SHA 1 xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx 5 21 Cert Fin gerprt SHA 256 Certificate finger print SHA 256 xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx XX represents alphanumeric characters 45 ...

Page 46: ...nection Ethernet Cable Settings For macOS Click here and redo setup Reconfiguration Method of Wi Fi Connection Follow either procedure below to change Wi Fi connection method infrastructure or Wireless Direct For Windows See Changing the Connection Mode Perform settings on the Network Settings screen on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device S...

Page 47: ... printer Important You can connect up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Make sure the printer is turned on 2 Select Setup on HOME screen and then select Device settings Note If User management settings is enabled the user selectio...

Page 48: ... HOME screen Note If User management settings is enabled the user selection screen is displayed before the HOME screen is displayed 3 Select Device settings 4 Select LAN settings 5 Select Wireless Direct 6 Select Connect to smartphone 7 To connect with an iPhone iPad select iPhone iPad To connect with a non iPhone iPad select Others iPhone iPad 1 Select QR Code 2 Scan the displayed QR code with th...

Page 49: ...n of Changing Wireless Direct Setting when the wireless direct compatible device connects to the printer a confirmation screen asking for permission to connect is displayed on the printer touch screen Make sure the name on the touch screen is the same as that of your wireless communication device and select Yes You can print from your smartphone or tablet by installing Canon PRINT Inkjet SELPHY Do...

Page 50: ... 3 When you have finished making changes select OK To set automatically 1 Select Auto update 2 Select Yes You can check the updated setting Note To show the password select Show password To hide the password select Hide password Change password Change the password for Wireless Direct To set manually 1 Select Change manually 2 Select the displayed password 3 Enter the new password 10 characters Cha...

Page 51: ...printer to display the screen to inform you a Wireless Direct compatible device is connecting to the printer select ON Important To prevent an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change the Wireless Direct setting of the printer also change the wireless router setting of the device 51 ...

Page 52: ...evice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 52 ...

Page 53: ...mputer on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install IJ Network Device Setup Utility disable block function of firewall 53 ...

Page 54: ...ect IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device Setup Utility starts diagnosis and repair of network Diagnosing and Repairing Network Settings 54 ...

Page 55: ...List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communic...

Page 56: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 56 ...

Page 57: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Inserting a USB Flash Drive Refilling Ink Tanks 57 ...

Page 58: ...Loading Paper Paper Sources Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 58 ...

Page 59: ...tter sized or Executive plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cas...

Page 60: ...n use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled...

Page 61: ...Depending on the weight of the paper the leading edge may rise and printing may be shifted Make sure that the leading edge of the paper does not rise such as by holding the part that protrudes from the rear tray 3 Slide right paper guide C to open both paper guides 61 ...

Page 62: ...P After loading the paper the paper setting confirmation screen for the rear tray appears on the touch screen 5 Slide right paper guide to align with both sides of paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly 62 ...

Page 63: ...can cause paper jams Note Do not load sheets of paper higher than the load limit mark F 6 If page size and media type on touch screen match size and type of paper loaded in rear tray select Yes If not select Change to change the settings in accordance with the size and type of the loaded paper 63 ...

Page 64: ...ting again To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed ...

Page 65: ...use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled p...

Page 66: ...WN and place it in center of cassette Important Always load paper in portrait orientation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion F the paper may not be fed properly 66 ...

Page 67: ...ks into place 6 Slide right paper guide to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark G Keep the paper stack height below the tabs H of the paper guides 67 ...

Page 68: ... After inserting the cassette into the printer the paper setting confirmation screen for the cassette appears on the touch screen 8 If page size on touch screen matches size of paper loaded in cassette select Yes If not select Change to change the setting in accordance with the size of the loaded paper 68 ...

Page 69: ...r the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 69 ...

Page 70: ... moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side vie...

Page 71: ...P Up to 10 envelopes can be loaded at once After loading the envelopes the paper setting confirmation screen for the rear tray appears on the touch screen 5 Slide right paper guide to align with both sides of envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 71 ...

Page 72: ... D 6 If page size and media type shown on touch screen match size and type of envelopes loaded in rear tray select Yes If not select Change to change the settings in accordance with the size and type of the loaded envelopes 7 Pull out a paper output tray E 72 ...

Page 73: ...d on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 73 ...

Page 74: ...Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 74 ...

Page 75: ...ccording to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in the ADF You can also load a sheet of document in the ADF Note To scan the original at optimum quality load it on the platen 75 ...

Page 76: ...tant Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 76 ...

Page 77: ...3 Close the document cover gently Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 77 ...

Page 78: ...t anything get inside the document output slot It may cause damage Note To scan a document at optimum quality load it on the platen The double sided original cannot be scanned automatically with ADF 1 Make sure any original has been removed from platen 2 Open document stopper A 3 Open document tray B 4 Slide the document guide C all the way out 78 ...

Page 79: ...ar a beep sound Insert the document until it stops Note For details on the supported originals see below Supported Originals 6 Adjust document guide to match width of document Do not slide the document guide too hard against the document The document may not be fed properly 79 ...

Page 80: ...peration panel follow the operation below Select Photo for Doc type in Scan and specify Auto scan for Scan size to scan originals Loading Only One Original in Center of Platen Scanning two or more originals If you scan using the operation panel follow the operation below Select Photo for Doc type in Scan and specify Auto multi scan for Scan size to scan two or more origi nals Loading Two or More O...

Page 81: ...en the edges diagonally striped area of the platen Portions placed on the diagonally striped area cannot be scanned Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN Allow 0 40 in 1 cm or more space between the edges diagonally striped area of the platen and the originals and between the originals Portions placed on the diagonally striped area cannot be ...

Page 82: ...atically compensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 in 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may not be scanned properly 82 ...

Page 83: ...n 216 x 356 mm Min 5 8 x 5 8 in 148 x 148 mm Quantity A4 Letter Max 50 sheets 20 lb 75 g m2 paper up to 0 20 in 5 mm high Legal Max 10 sheets 20 lb 75 g m2 paper up to 0 04 in 1 mm high Other sizes 1 sheet Thickness 0 003 to 0 005 in 0 07 to 0 13 mm Weight 16 0 to 25 3 lb 60 to 95 g m2 Note Make sure any liquids on documents such as glue ink or correction fluid are dry before loading Do not load g...

Page 84: ...Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 84 ...

Page 85: ...Inserting a USB Flash Drive Inserting a USB Flash Drive Removing a USB Flash Drive 85 ...

Page 86: ...et to Photo and Format set to JPEG file extension jpg Note This device incorporates exFAT technology licensed from Microsoft If the USB flash drive does not fit in the printer s USB flash drive port you may need an extension cable for it This accessory is available at electronics stores Not all USB flash drives may be detected by the printer and correct operation is not guaranteed Secure USB flash...

Page 87: ...een Important Do not remove a USB flash drive or turn off the printer while the printer is reading or writing data Note If your USB flash drive has an access indicator check it to make sure reading or writing is finished Refer to the USB flash drive instruction manual as needed 2 Remove the USB flash drive Hold the USB flash drive and pull it straight out of the printer 87 ...

Page 88: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 88 ...

Page 89: ...t line A refill the ink tank Note If print results become faint or white streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on ink bottles Refilling Procedure When you refill ink tanks follow the steps below Important Please ensure the printer remains flat after initial setup and is NOT turned upside down or on its side ...

Page 90: ... Do not touch tubes or other parts inside the printer This can cause trouble with the printer 3 Open the ink tank cover C of the ink tank to be refilled D Yellow E Magenta F Cyan G Black 4 Open the tank cap H 90 ...

Page 91: ...gently twist the bottle cap I to remove Important Do not shake the ink bottle Ink may spatter when opening the cap 6 Refill the ink tank Aligning the ink bottle s tip with the ink tank s inlet J slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall 91 ...

Page 92: ...ine K on the ink tank 7 Once ink reaches the upper limit line remove the ink bottle from the inlet Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle completely and store the ink bottle upright 8 Close the tank cap of the ink tank Make sure the tank cap is completely ins...

Page 93: ...unit cover is closed take appropriate action When Error Occurred Notes on ink bottles Important Keep out of reach of children Do not drink ink If ink is accidentally licked or swallowed rinse out your mouth or drink one or two glasses of water and obtain medical advice immediately If ink gets into your eyes flush them with water right away and obtain medical advice immediately 93 ...

Page 94: ...may come off by such impact and ink may leak Do not transfer ink to other containers This may result in accidental ingestion inappropriate use or poor ink quality Do not mix ink with water or other ink This may damage the printer Once an ink bottle has been opened do not leave it with bottle cap off Ink will dry out possibly preventing proper operation of the printer when an ink tank is refilled u...

Page 95: ... If a remaining ink error occurs the error message appears on the touch screen When Error Occurred To ensure you receive premium print quality and to help protect your print head a certain amount of ink remains in the ink tank when the printer indicates to refill the ink tank The estimated page yields of the ink bottle do not include this amount Ink flows from the ink tanks to the inside of the pr...

Page 96: ...g function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected into the maintenance cartridge When the maintenance cartridge becomes full replacement is necessary If the displayed message indicates that the maintenance cartridge is nearly full promptly obtain a new...

Page 97: ... Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 97 ...

Page 98: ... result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step2 Examine the nozzle check pattern If there are missing lines or horizontal streaks in the pattern...

Page 99: ...em is still not resolved perform ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform ink flush only when necessary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink flush From the printer How to Perform Ink Flush From the computer...

Page 100: ... For macOS Adjusting Print Head Position 100 ...

Page 101: ...ter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Nozzle Check The confirmation screen will appear 6 Select Yes The nozzle check pattern will be prin...

Page 102: ...o missing lines No horizontal streaks B Lines are missing Horizontal streaks are present 2 Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen For A no missing lines or no horizontal streaks in both the pattern C and pattern D The cleaning is not required Select All A confirm the message then select OK The screen will return to the Maintenance screen 10...

Page 103: ...on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head If the pattern D or any color in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head 103 ...

Page 104: ...ace replace with the new maintenance cartridge In the case of shortage of free space in the maintenance cartridge a message is displayed and the cleaning cannot be performed You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Select Setup on HOME screen Usi...

Page 105: ...print head This takes about 1 to 2 minutes The pattern print confirmation screen will appear 7 Select Yes The nozzle check pattern will be printed 8 Examine the nozzle check pattern Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 105 ...

Page 106: ...e with the new maintenance cartridge In the case of shortage of free space in the maintenance cartridge a message is displayed and the cleaning cannot be performed You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Select Setup on HOME screen Using Touch S...

Page 107: ...n print confirmation screen will appear 7 Select Yes The nozzle check pattern will be printed 8 When the completion message appears select OK 9 Examine the nozzle check pattern If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours Do not unplug the power cord when turning off the power 107 ...

Page 108: ...eet is printed an error message appears on the touch screen When Error Occurred You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in cassette Loading Paper in the Cassette 3 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 4 Select Maintenance The Maintenance screen...

Page 109: ...he completion message appears select OK Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually For Windows You can also align the print head manually from a computer Adjusting Print Head Position Manually To print and check the current head position adjustment values select Print the Head Alignment Val...

Page 110: ...1 Check that printer is turned on 2 Load two sheets of A4 or Letter sized plain paper in cassette Loading Paper in the Cassette 3 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Print Head Alignment Manual The confirmation screen will appear Note To print and check the current head position ali...

Page 111: ...t The input screen for head position alignment values is displayed 9 Examine first patterns and select A In column A find pattern in which stripes are least noticeable and then select the number of that pattern Note If all patterns look different choose the pattern in which vertical stripes are least noticeable Subtle vertical stripes 111 ...

Page 112: ...l you have finished entering pattern numbers for columns B to N and then select OK 11 Check message and select OK The second set of patterns is printed 12 Examine second patterns and select O In column I find pattern in which stripes are least noticeable and then select the number of that pattern 13 Repeat these steps until you have finished entering pattern numbers for columns P to U and then sel...

Page 113: ...14 When confirmation message appears select OK 113 ...

Page 114: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 114 ...

Page 115: ...t and click Options Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password click Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Printing a Nozzle Check Pattern Managing the Printer Power Chang...

Page 116: ...ck the following Then if necessary perform Cleaning Is there ink remaining 3 Perform Cleaning Click Yes Print head Cleaning starts 4 Complete Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No If cleaning the head once does not resolve the print head problem clea...

Page 117: ...Cleaning only when necessary If print results do not improve even after performing Deep Cleaning turn off the power wait 24 hours without pulling out the power plug and then perform Deep Cleaning again If print results still do not improve perform Ink Flush Ink Flush uses a large volume of ink Ink Flush Perform Ink Flush if the print results do not improve even after Deep Cleaning is performed 1 S...

Page 118: ...ll rapidly deplete your printer s ink supply Therefore perform Ink Flush only when necessary If Ink Flush is run when the remaining ink level is insufficient it may cause a failure Note If there is no sign of improvement after performing Ink Flush the ink may have run out or the print head may be worn For details on possible solutions see Ink Does Not Come Out Related Topic Printing a Nozzle Check...

Page 119: ... 3 Load paper in printer Load one sheet of A4 size or Letter size plain paper into the cassette 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the scanning unit cover while printing is in progress otherwise printing will stop Note You can print...

Page 120: ...ng Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 120 ...

Page 121: ...er is turned on 2 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller Cleaning The confirmation screen will appear 5 Select Yes 6 Select Rear tray or Cassette to clean the paper feed roller 7 Follow the message to remove any paper from the paper source If you clean the paper feed roller of cassette...

Page 122: ...blem is still not resolved with the operation described above follow the operation below 1 Turn off the power and then unplug the power cord 2 While rotating the paper feed rollers A located inside the rear tray more than two laps wipe them with a cloth tightly squeezed after moistening Do not touch the paper feed rollers with your fingers Paper feeding performance may be degraded 3 Turn on the po...

Page 123: ...Check that printer is turned on 2 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Bottom Plate Cleaning The confirmation screen will appear 5 Select Yes 6 Follow the message to remove any paper from the rear tray then select OK 7 Fold a single sheet of A4 or Letter sized plain paper in half widthwise ...

Page 124: ...inter as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 11 When the completion message appears select OK Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper 124 ...

Page 125: ...rforming cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the power cord before cleaning the printer 125 ...

Page 126: ...nce cartridge becomes full an error message is displayed and the printer stops working until it is replaced with a new one Do not touch the terminal A or opening B of the maintenance cartridge Note When purchasing a new maintenance cartridge order the following cartridge number Maintenance Cartridge MC G01 1 Prepare a new maintenance cartridge Remove the maintenance cartridge and the attached plas...

Page 127: ...r place the removed maintenance cartridge on a desk or something Dirt on the bottom may adhere to it or the ink inside may be scattered Do not turn the removed maintenance cartridge upside down to prevent leakage of ink Put the used one immediately into the plastic bag attached to the new maintenance cartridge and seal the bag by tying the opening tightly to prevent the ink from leaking 127 ...

Page 128: ...ands 5 Insert the new maintenance cartridge straight until it stops 6 Attach the maintenance cover Align the tab on the back of the maintenance cover with the hole on the printer and close it 7 Insert the coin screw into the screw hole and turn it clockwise to secure 128 ...

Page 129: ...129 ...

Page 130: ...creen will appear 3 Select Maintenance cart info A symbol appears in the area A if there is any information about the used space of the maintenance cartridge The maintenance cartridge is almost full Prepare a new one Note The above screen shows estimated used space To replace the maintenance cartridge select Replace Replacing Maintenance Cartridge 130 ...

Page 131: ...ecautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using Touch Screen Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 131 ...

Page 132: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 132 ...

Page 133: ...njury Do not place product close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not ...

Page 134: ...ompletely and place bottles in standing position If the ink bottles are laid down ink may leak When refilling ink tanks take sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp a...

Page 135: ...sily unplug the power cord if necessary Never remove the plug by pulling on the cord General Notices Do not tilt the printer stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe t...

Page 136: ...he print head or ink bottles such as by putting holes in them could cause the ink to leak out and cause a malfunction We recommend that you do not modify or dismantle them Do not put the print head or ink bottles into a fire 136 ...

Page 137: ...r relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules Do not make any changes or mod...

Page 138: ...Users in Australia 5150 5350MHz band is indoor use only In Australia use on channels 120 128 are prohibited in 5GHz Wireless LAN band Users in New Zealand 5150 5250MHz band is indoor use only 138 ...

Page 139: ...ür Europäische Union und EWR Norwegen Island und Liechtenstein Diese Symbole weisen darauf hin dass dieses Produkt gemäß WEEE Richtlinie 2012 19 EU Richtlinie über Elektro und Elektronik Altgeräte Batterien Richtlinie 2006 66 EG und nationalen Gesetzen zur Umsetzung dieser Richtlinien nicht über den Hausmüll entsorgt werden darf Falls sich unter dem oben abgebildeten Symbol ein chemisches Symbol b...

Page 140: ...ions sur le recyclage de ce produit contactez vos services municipaux votre éco organisme ou les autorités locales compétentes ou consultez le site www canon europe com weee ou www canon europe com battery Uitsluitend bestemd voor de Europese Unie en EER Noorwegen IJsland en Liechtenstein Met deze symbolen wordt aangegeven dat dit product in overeenstemming met de AEEA richtlijn 2012 19 EU de rich...

Page 141: ...biental de su desecho y no es necesario mostrar la cuantía de dicho coste en la información y la factura suministradas a los usuarios finales Si desea más información sobre el reciclado de este producto póngase en contacto con su municipio el servicio o el organismo encargado de la gestión de residuos domésticos o visite www canon europe com weee o www canon europe com battery Només per a la Unió ...

Page 142: ...ti può avere conseguenze negative sull ambiente e sulla salute umana a causa delle sostanze potenzialmente nocive solitamente contenute in tali rifiuti La collaborazione dell utente per il corretto smaltimento di questo prodotto contribuirà a un utilizzo efficace delle risorse naturali ed eviterà di incorrere in sanzioni amministrative ai sensi dell art 255 e successivi del Decreto Legislativo n 1...

Page 143: ...bred på grund af de potentielt sundhedsskadelige stoffer der generelt kan forefindes i elektrisk og elektronisk udstyr Når du foretager korrekt bortskaffelse af produktet bidrager du til effektiv brug af naturressourcerne Kontakt din kommune den lokale affaldsmyndighed det lokale affaldsanlæg eller besøg www canon europe com weee eller www canon europe com battery for at få flere oplysninger om ge...

Page 144: ...fer som ofte brukes i EE utstyr Din innsats for korrekt avhending av produktet vil bidra til effektiv bruk av naturressurser Du kan få mer informasjon om resirkulering av dette produktet ved å kontakte lokale myndigheter avfallsadministrasjonen et godkjent program eller husholdningens renovasjonsselskap eller gå til www canon europe com weee eller www canon europe com battery Vain Euroopan unionin...

Page 145: ...tering eller se www canon europe com weee eller www canon europe com battery Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice OEEZ 2012 19 EU směrnice o bateriích 2006 66 ES a nebo podle vnitrostátních právních prováděcích předpisů k těmto směrnicím nemá být tento výrobek likvidován s odpadem z domácností Je li v souladu s požadavky směrnice o bateri...

Page 146: ...letően informálódjon a helyi polgármesteri hivatalnál a helyi közterület fenntartó vállalatnál a hivatalos hulladéklerakó telephelyen vagy a háztartási hulladék begyűjtését végző szolgáltatónál illetve látogasson el a www canon europe com weee vagy www canon europe com battery internetes oldalra Tylko dla krajów Unii Europejskiej oraz EOG Norwegia Islandia i Liechtenstein Te symbole oznaczają że p...

Page 147: ...es Euroopa Liit ja EMP Norra Island ja Liechtenstein Antud sümbolid viitavad sellele et vastavalt elektri ja elektroonikaseadmete jäätmeid käsitlevale direktiivile 2012 19 EL patareisid ja akusid ning patarei ja akujäätmeid käsitlevale direktiivile 2006 66 EÜ ja või nimetatud direktiive rakendavatele riiklikele õigusaktidele ei või seda toodet koos olmejäätmetega ära visata Kui keemiline sümbol on...

Page 148: ... dienestu pilnvaroto organizāciju vai iestādi kas veic sadzīves atkritumu apsaimniekošanu vai apmeklējiet tīmekļa vietni www canon europe com weee vai www canon europe com battery Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šie simboliai reiškia kad šio gaminio negalima išmesti į buitines atliekas kaip reikalaujama WEEE Direktyvoje 2012 19 ES ir Baterijų direktyvoje 2006 66...

Page 149: ...on europe com battery Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Тези символи показват че този продукт не трябва да се изхвърля заедно с битовите отпадъци съгласно Директивата за ИУЕЕО 2012 19 ЕC Директивата за батерии 2006 66 ЕО и или Вашето национално законодателство прилагащо тези Директиви Ако под показания горе символ е отпечатан символ за химически елемент съгласно разпоре...

Page 150: ...la www canon europe com weee sau www canon europe com battery Samo za Europsku uniju i EEA Norveška Island i Lihtenštajn Oznaka pokazuje da se ovaj proizvod ne smije odlagati s komunalnim i ostalim vrstama otpada u skladu s direktivom WEEE 2012 19 EC Direktivom o baterijama 2006 66 EC i Pravilnikom o gospodarenju otpadnim baterijama i akumulatorima te Pravilnikom o gospodarenju otpadnim električni...

Page 151: ...ikupljanje npr po principu jedan za jedan kada kupujete sličan novi proizvod ili ovlašćenom centru za prikupljanje za reciklažu istrošene električne i elektronske opreme EEE baterija i akumulatora Nepravilno rukovanje ovom vrstom otpada može imati negativne posledice po životnu sredinu i ljudsko zdravlje usled potencijalno opasnih materijala koji se uglavnom vezuju za EEE Vaša saradnja na ispravno...

Page 152: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 152 ...

Page 153: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 154: ...Printer Handling Precautions Be careful not to let anything get inside the document output slot It may cause damage 154 ...

Page 155: ... water When transporting the printer pack the printer in a plastic bag so that ink does not leak Pack the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its b...

Page 156: ... support then close the rear tray cover 8 Unplug the printer cable from the computer and from the printer then unplug the power cord from the printer 9 Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such as tape so as not to leak ink 10 Attach the...

Page 157: ...157 ...

Page 158: ...n may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Select Setup on HOME screen and select Printer settings Reset settings Reset all Yes 158 ...

Page 159: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 160: ...Main Components and Their Use Main Components Power Supply Using Touch Screen 160 ...

Page 161: ...Main Components Front View Rear View Inside View Operation Panel 161 ...

Page 162: ...g Paper in the Rear Tray Loading Envelopes in Rear Tray D Paper Guides Align with both sides of the paper stack E Paper Guides Align with right left front sides of the paper stack F Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Paper in the Cassette G Paper Output Tray Printed paper is ejected Pull out it before printing H Operation Pan...

Page 163: ...ammed documents K Document Tray Open to load a document in the ADF You can load two or more sheets of document of the same size and thickness Load the document with the side you want to scan facing up L Document Output Slot Documents scanned from the ADF are delivered here M Document Stopper Open the original stopper to support the ejected original N Document Guide Adjust this guide to match the w...

Page 164: ...O Document Cover Open to load an original on the platen P Platen Load an original here Q USB Flash Drive Port Insert USB flash drives here 164 ...

Page 165: ...g jammed paper E Transport Unit Cover Open when removing jammed paper F Maintenance Cover Open when replacing the maintenance cartridge G Maintenance Cartridge Absorbs ink used for cleaning Note For details on replacing an maintenance cartridge see Replacing Maintenance Cartridge Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scannin...

Page 166: ...eft and the color ink tanks cyan magenta and yellow are on the right If any ink levels are low refill the low tanks Refilling Ink Tanks E Upper Limit Line Indicates the maximum capacity of the ink F Single Dot Indicates the amount of ink required when performing ink flush G Lower Limit Line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ...

Page 167: ...H Ink Valve Lever Operate when transporting a printer Repairing Your Printer I Print Head Holder The print head is pre installed 167 ...

Page 168: ... Touch Screen Displays messages menu items and operating status Touch the screen lightly with your finger to select a menu item or button Using Touch Screen D Stop button Cancels printing copying or scanning E Black button Starts black and white copying or scanning F Color button Starts color copying or scanning G Alarm lamp Lights up or flashes in case of errors H HOME button Used to display the ...

Page 169: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 169 ...

Page 170: ...printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about 5 minutes To restore the display touch the touch screen The display is also activated again when an original is printed from a computer 170 ...

Page 171: ...layed on the touch screen see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON...

Page 172: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 172 ...

Page 173: ...r plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and contact your nearest Canon service center to request a repair Using the printer with one of the unusual conditions above may cause a fire or an electric shock 1...

Page 174: ...the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 174 ...

Page 175: ...selecting a basic menu the particular menus are displayed B Network Displays the current network status Select to display the basic network information or to change the network settings The icon differs depending on the network of use or the network status Wi Fi is enabled and the printer is connected to the wireless router Note Depending on the signal state the icon will change Signal strength 81...

Page 176: ...fication or information from PIXMA MAXIFY Cloud Link Firmware update Using PIXMA MAXIFY Cloud Link E Hint Displays quick guides about such procedures as loading paper and troubleshooting and such information as estimated ink level and system information Note For details on how to change settings refer to Changing Settings from Operation Panel Basic Operation of the touch screen Touch the touch scr...

Page 177: ...lease Use to select an item or photo on the screen Touch Touch lightly with your finger tip To move forward or go back menus or photos continuously keep touching the forward or back mark Flick Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the screen move your finger up down left or right 177 ...

Page 178: ...Use to view lists of items or move sliders 178 ...

Page 179: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 179 ...

Page 180: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 180 ...

Page 181: ...when data is received 1 Selecting Printer settings from Remote UI 2 Click Power control settings 3 Select Use auto power control and then click OK 4 Check the displayed message and click OK 5 Complete the following settings Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Auto p...

Page 182: ...ismatch If the check box is deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the li...

Page 183: ... Other printer settings Rearrange home screen icons Language selection Firmware update Administrator password settings User management settings Reset setting Feed settings Web service setup ECO settings Quiet setting System information Job management Registering Favorite Settings My Presets Checking the Total Number of Uses of Printer 183 ...

Page 184: ... to specify Prevent paper abrasion as an example 1 Check that printer is turned on 2 Select Setup on the HOME screen Using Touch Screen 3 Select Device settings The Device settings screen is displayed 4 Select a setting item to adjust The setting screen for the selected item is displayed 5 Select a setting item 6 Select a setting to specify 184 ...

Page 185: ...For more on setting items on the operation panel Setting Items on Operation Panel 185 ...

Page 186: ...inter Other printer settings Rearrange home screen icons Language selection Web service setup ECO settings Quiet setting Registering Favorite Settings My Presets Items for Paper Printing Print settings Feed settings Items for Maintenance Management LAN settings Firmware update Administrator password settings User management settings Reset setting System information Job management Checking the Tota...

Page 187: ...ot aligned You can adjust the left right margins in increments of 0 004 in 0 1 mm between 0 12 in 3 mm and 0 12 in 3 mm centered on the horizontal center of the paper Important When using A4 Letter sized paper the amount of adjustment that can be made is limited You cannot make adjustments greater than this limit Print target for plain paper Select Text only or Text and photos for plain paper prin...

Page 188: ...nding on the printer settings Items Setting Connection Enabled connected Enabled disconnected Disable Network name SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX up to 32 characters Frequency 2 4 GHz 5 GHz Wi Fi security Inactive WEP 64bit WEP 128bit WPA PSK TKIP WPA PSK AES WPA2 PSK TKIP WPA2 PSK AES Signal strength XXX IPv4 address XXX XXX XXX XXX 12 characters IPv4 subnet mask XXX XXX XXX XXX 12 charac...

Page 189: ...her connection types Manual connect adv Select when you perform settings for Wi Fi manually You can specify multiple WEP keys WPS PIN code method Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method Follow the on screen instructions during setup Advanced setup For details on each setting item Advanced setup Wireless Direct Wirele...

Page 190: ...ith the smartphone or also by manually obtaining the network name and password Enable disable Wireless Direct Enables disables Wireless Direct Change network name SSID Changes the identifier SSID the printer s name displayed on a Wi Fi Direct compatible device for Wireless Direct Change password Changes the password for Wireless Direct Connection request confirmation Selecting ON displays the conf...

Page 191: ...tup For details on each setting item Advanced setup Advanced setup Set printer name Specifies the printer name You can use up to 15 characters for the name Note You cannot use the same printer name as that already used for other LAN connected devices You cannot use a hyphen for the initial or last character of the printer name TCP IP settings Performs IPv4 or IPv6 setting WSD settings Setting item...

Page 192: ...e as that already used for other LAN connected devices LPR protocol settings Enables disables the LPR setting RAW protocol Enables disables RAW printing LLMNR Enables disables LLMNR Link Local Multicast Name Resolution Selecting Enable allows the printer to detect printer s IP address from the printer name without a DNS server IPP settings Selecting Enable allows you to print via the network with ...

Page 193: ...ecting Enable allows you to activate discontinuous reception when the printer is connected to a device compatible with wired LAN IPsec settings Selecting Enable allows you to specify the IPsec security 193 ...

Page 194: ...ngs on the operation panel using the administrator password Date time settings Sets the current date and time 1 Set date 1 Select a setting item to change 2 Select number to enter Enter only the last two digits of the year 3 Select OK 4 Select OK again when all settings are completed 2 Set time 1 Select a setting item to change 194 ...

Page 195: ... Photo Printing Using Operation Panel Daylight saving time setting Enables disables the summer time setting If you select ON you can select additional sub settings This setting may not be available depending on the country or region of purchase Start date time Sets the date and time that summer time starts Month Specify the month Week Specify the week DOW Specify the day of the week The screen to ...

Page 196: ...peration is made or no printing data is sent to the printer In addition you can allow the printer to turn on automatically when a scanning command from a computer or printing data is sent to the printer Use scheduling Specifies the time to turn on off the printer automatically for each day of the week Do not use power control Disables the function to turn on off the printer automatically Note You ...

Page 197: ...en adding the ink to the upper limit with the ink remained in the ink tank reset the ink residual amount count to 100 Force ink tank selection You can specify the ink to use All ink tanks Use both color ink and black ink Black only Use only black ink Note When any of the inks reached the lower limit line printing and copying are disabled Fixed print quality Specifies print quality when printing on...

Page 198: ... Touch Screen The setup menu screen will appear 3 Select Device settings The Device settings screen is displayed 4 Select Rearrange home screen icons The list of function displayed on the home screen is displayed 5 Select the function that you want to change the order then tap or 6 Select Apply The list is displayed in the order the function was changed 7 Select Exit 198 ...

Page 199: ...to change the settings on the operation panel using the administrator password Japanese English German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Thai Indonesian Vietnamese 199 ...

Page 200: ... Yes the firmware update starts Follow the on screen instructions to perform update Note If the firmware update is not complete check the following and take an appropriate action Check the network settings If Cannot connect to the server is displayed on the touch screen select OK and try again after a while Check current version You can check the current firmware version Update notification settin...

Page 201: ... the administrator password is not set the registration confirmation message is displayed Select Yes The message is displayed again Then select OK and proceed to step 7 6 Select Change administrator password When you do not set the administrator password select Remove administrator password Select Yes in the displayed screen The message is displayed again Then select OK 7 Select the effective rang...

Page 202: ... of 8 characters or more in combination of alphanumeric characters 9 Select Apply 10 Enter the administrator password again 11 Select Apply The administrator password is available Note When the administrator password is canceled or the effective range of the administrator password is set to Remote UI and other tools the user management is disabled 202 ...

Page 203: ...Select Device settings The Device settings screen is displayed 4 Select User management settings Enable disable user management Set the valid invalid of the administration of the user registered by the remote UI 1 Select ON 2 Select Log in Auto logout time When the operation is not performed by the registered user set the time to log out automatically Select Auto logout time and set the time 203 ...

Page 204: ... default The LAN settings is not returned back to the default E mail address book entries only Deletes all registered e mail addresses Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting After resetting perform setup again as necessary Note You cannot set the foll...

Page 205: ...isters the paper size and the media type you load on the rear tray Cassette paper settings Registers the paper size you load in the cassette Note Plain paper can only be loaded in the cassette Detect paper setting mismatch If you select Enable the printer detects whether the paper size and the media type are identical with those registered in Feed settings If printing starts with the settings that...

Page 206: ...m Canon Inkjet Cloud Printing Center and sets the history saving Check Web service setup Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center Issue registration code In order to link the web service and printer obtain the registration code from the service origin DNS server setup Performs settings for a DNS server Select Auto setup or Manual setup If you select Manual ...

Page 207: ...ME screen Using Touch Screen 3 Select ECO 4 Select Power control 5 Select Use auto power control 6 Check on screen instructions and select Next 7 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a scanning command from...

Page 208: ...een Using Touch Screen 3 Select ECO 4 Select Two sided print settings 5 Specify settings as necessary C Select two sided copying as a default D Select two sided printing of PDF files saved on a USB Flash Drive as a default E Select two sided printing of template forms on the printer as a default Note When duplex printing is selected the icon is displayed on the setting items for duplex printing on...

Page 209: ...vance Date time settings Follow the procedure below to perform setting 1 Check that printer is turned on 2 Select Setup on the HOME screen Using Touch Screen 3 Select Quiet setting 4 Select ON or Use during specified hours When ON is selected You can reduce the operating noise while printing is in progress When Use during specified hours is selected The screen to specify starting ending time is di...

Page 210: ... selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation panel of the printer the printer driver or ScanGear scanner driver No matter how you set the quiet mode the mode is applied when you perform operations from the operation pan...

Page 211: ... currently specified Serial number Displays the printer serial number MAC address Wi Fi Displays the MAC address for Wi Fi MAC address Wired LAN Displays the MAC address for wired LAN Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Root cert thumbprint SHA 256 Shows the root certification thumbprint SHA 256 of the printer 211 ...

Page 212: ...b management in Hint Display job history Displays the job history of Print from Copy Communication log Print job history Prints the job history of Print from Copy Communication log Restrict job history access This is the menu for the developer 212 ...

Page 213: ...elect Save profile on each standby screen or on the screen displayed after the settings are specified Copy standby screen Scan standby screen When the confirmation screen of Save profile is displayed select Yes When the screen to enter the name of the setting is displayed enter the name and select Register Calling Up the Registered Setting Follow the procedure below to call up the registered setti...

Page 214: ... of the registered settings and delete the settings To change the order of the registered settings 1 Select Rearrange 2 Select setting you want to move 3 Tap or to move selected setting 4 Select Apply 5 Select Exit To change the name of the registered settings 1 Select Rename 2 Select setting you want to rename 3 Enter new name and tap OK 4 Select Exit To delete the registered settings 1 Select De...

Page 215: ...heets used on the device Displays the total number of printing No of sheets used for copying Displays the total number of copying Sheets used for other functions Displays the total number of printing other than copying Number of sheets scanned Displays the total number of scanning Print usage statistics The total number of uses of printer can be printed and checked Note The record of the total num...

Page 216: ... under certain temperature and humidity conditions Recommended conditions Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60...

Page 217: ...P IPv4 IPv6 Wired LAN Supported Standards IEEE802 3u 100BASE TX IEEE802 3 10BASE T Transfer speed 10 Mbps 100 Mbps auto switching Wi Fi Supported Standards IEEE802 11n IEEE802 11g IEEE802 11b IEEE802 11a Frequency bandwidth 2 4 GHz 5 GHz Channel 2 4 GHz 1 11 or 1 13 5 GHz W52 W53 W56 W58 Wireless Direct cannot be used in the 5GHz band Frequency bandwidth and available channels differ depending on ...

Page 218: ...ollowing OS Windows Server 2008 R2 SP1 Windows Server 2012 R2 Windows Server 2016 and Windows Server 2019 Amount of hard disk space re quired for installing the driver 1 5 GB or more The necessary amount of hard disk space may be changed without notice macOS Operating System macOS 10 12 6 macOS 10 15 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the suppo...

Page 219: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 219 ...

Page 220: ...ailable in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 P...

Page 221: ...r Media Type Windows Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal Executive A6 A5 A4 B5 B Oficio M Oficio Foolscap Legal India KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x25cm 8 x10 20x25cm L 89x127mm 2L 127x178mm Square 5 Hagaki Hagaki 2 Envelope Com 10 Envelope DL 221 ...

Page 222: ... size 3 50 x 5 00 in 89 0 x 127 0 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676 mm Media Type is set to Plain Paper Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 222 ...

Page 223: ... Approx 200 sheets High Resolution Paper HR 101N 1 Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 x10 20x25cm 2L 127x178mm 10...

Page 224: ...e marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Approx 75 sheets High Resolution Paper HR 101N Approx 65 sheets Paper other than Genuine Canon Paper Common Nam...

Page 225: ...ng plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as...

Page 226: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 227: ...f printable sheets per pigment color ink bottle Standard mode 14 000 sheets Economy mode 21 000 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Measurement method Canon original Paper type Plain paper Print driver setting Setting to the default for plain paper setting Print Quality to Economy The number of printable sheets is calculated based on the i...

Page 228: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Using PIXMA MAXIFY Cloud Link Paper Settings 228 ...

Page 229: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 229 ...

Page 230: ...OS AirPrint Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 230 ...

Page 231: ...hods Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Select paper size and paper type from printer Register the set paper size and paper type on the print...

Page 232: ... are not printing on both sides of the paper Important An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed If printing in A4 A5 JIS B5 Executive or US Letter set the desired feed position Main Tray or Rear Tray from Feed from of...

Page 233: ...th the data will be printed with the Media Type Plain Paper Print Quality Standard setting Note It can take the Wi Fi a few minutes to get connected after the printer turns on Print after checking that the printer is connected to the network You cannot print if Bonjour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint fo...

Page 234: ... Hagaki Hagaki K or Hagaki for paper type according to your purpose When you print on the address side register Hagaki 3 Select Paper Size and Media Type from the print dialog Select Postcard for Paper Size from the print dialog Select Hagaki Hagaki A Hagaki K Hagaki K A Ink Jet Hagaki Ink Jet Hagaki A for Media Type from the print dialog Important This printer cannot print on postcards that have ...

Page 235: ...ided check mark If you print with the Two Sided check mark on the printing result may not be as you intended You will get cleaner printing if you print the message side first and then print the address side 5 Click Print The printer prints according to the specified settings 235 ...

Page 236: ...hether Default is selected in the displayed dialog Note It may take a little time for your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off In case of Wi Fi connection Printer is either connected to the wireless router or directly connected to...

Page 237: ... Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print dialog opens 237 ...

Page 238: ...e 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all documents Important If an error occurs an error message will appear...

Page 239: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status check screen appears 3 Select the unnecessary print job and click Delete The selected print jobs will be deleted 239 ...

Page 240: ...rinter and PC You cannot remove the printer if you are not logged on as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 2 Delete printer from list of printers Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message appea...

Page 241: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 241 ...

Page 242: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 242 ...

Page 243: ...Printing Photo Data Printing Photographs Saved on USB Flash Drive Basic Setting Items for Photo Printing Using Operation Panel 243 ...

Page 244: ...files are saved on the USB flash drive the confirmation screen to select which file you print is displayed Select Print photos in the displayed screen If no printable photo data is saved on the USB flash drive Saved data is not of a supported type is displayed on the touch screen If more than 2 000 photo data are saved on the USB flash drive the photo data is split by group per 2 000 photos in rev...

Page 245: ...umber of copies is displayed When selecting the Check total no of copies screen is displayed and you can check the number of copies for each photo On the Check total no of copies screen you can change the number of copies for each photo B Specify the number of copies Tap or to specify the number of copies Touch and hold to specify the number of copies by 10 copies You can also flick the number to ...

Page 246: ... details Using Useful Display Functions D Select to display the Settings screen You can change the settings of page size media type and print quality and so on For more on the setting items Setting Items for Photo Printing Using Operation Panel E Select to zoom in on the photo For details Using Useful Display Functions F Select to display photo with specifying the date last modified date of data 2...

Page 247: ...e Stop button While processing the print job you can add the print job Reserve photo print Adding Print Job Adding Print Job You can add the print job Reserve photo print while printing photos Follow the procedure below to add the print job 1 Flick photo while printing to select next photo Note While you select the photo the printer prints the reserved photos The reserved photo icon appears on the...

Page 248: ... the print job you cannot display the HOME screen change the print menu or print from the computer or other devices While processing the print job the photo in other group is not selected If you press the Stop button while processing the print job the screen to select a method to cancel reservation is displayed If you select Cancel all reservations you can cancel printing all photos If you select ...

Page 249: ...be specified in combination is selected and Error details are displayed on the touch screen In this case select on the upper left on the touch screen to check the message and change the setting The settings of the page size media type etc are retained even if another print menu is selected or the printer is turned off You can specify the following setting items Paper src Select a paper source Rear...

Page 250: ...photo Print date Activates deactivates to print the date shooting date on a photo Note The shooting date is printed according to the settings of Date display format in Other printer settings under Printer settings Other printer settings 250 ...

Page 251: ...n you print or copy from the operation panel of the printer when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you loading paper in the rear tray The screen to register the rear tray paper information is displayed If the page size on the touch screen matches t...

Page 252: ...ad only plain paper in the cassette Important For more on the proper combination of paper settings you can specify by the printer driver Windows or on the touch screen Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing copying are different from the paper information registered to the ...

Page 253: ...tarts printing copying on the paper loaded in the rear tray or in the cassette without changing the paper size setting for printing copying Replace the paper and print Select if you want to print after replacing the paper of the rear tray or the cassette For example when the paper size setting for printing copying is A5 and the paper information registered to the printer is A4 you load A5 sized pa...

Page 254: ...opy using the operation panel of the printer or when you print from smartphone tablet The message which prevents misprinting is enabled by default To change the setting Feed settings When you print from Windows The message which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode When you print from macOS The message which prevents misprinting is en...

Page 255: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu 255 ...

Page 256: ...that printer is turned on 2 Load paper 3 Select Copy on the HOME screen Using Touch Screen The Copy standby screen is displayed 4 Load original on platen or in ADF Auto Document Feeder 5 Specify settings as necessary A Specify the page size and the media type B Specify the number of copies 256 ...

Page 257: ...emove the original on the platen or from the document output slot after copying is complete Important Do not open the document cover or remove the original from the platen until scanning is completed If you load the original in the ADF do not move the original until copying is complete Note To cancel copying press the Stop button When the message informing you that the operation restriction is ena...

Page 258: ...ress the screen to select the method to cancel copying is displayed If you select Cancel all reservations you can cancel copying all scanned data If you select Cancel the last reservation you can cancel the last copying job If you set a document of too many pages to add the copying job Cannot add more copy jobs Please wait a while and redo the operation may appear on the touch screen Select OK and...

Page 259: ...etails see below Displaying Preview Screen Setting Items Flick to display setting items and select the setting item to display the settings Select to specify the setting Note Some settings cannot be specified in combination with the setting of other setting item If the setting which cannot be specified in combination is selected appears on the touch screen In this case select on the upper left on ...

Page 260: ...rag to specify the intensity Note When you select ON in the automatic intensity adjustment the loading documents cannot be loaded in the ADF Auto Document Feeder Magnif Magnification Specify the reduction enlargement method Reducing Enlarging Copies Paper src Select a paper source Rear tray Cassette Auto where paper is loaded Note When Auto is selected paper is fed from the paper source where the ...

Page 261: ... whether to perform duplex scanning from the ADF Two Sided Copying 2 sidedPrintSetting Select whether to perform two sided copying Two Sided Copying Collate Select whether to obtain sorted printouts when making multiple copies of a multi paged original Collated Copying Frame erase copy When copying thick originals such as books you can make a copy without black margins around the image and gutter ...

Page 262: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel 262 ...

Page 263: ...rpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer Important Available functions and settings vary depending on your scanner or printer 263 ...

Page 264: ...Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 264 ...

Page 265: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 266: ...Note To set the applications to integrate with see Settings Dialog 266 ...

Page 267: ...itish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 4 Click Auto Scanning starts Note To cance...

Page 268: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 268 ...

Page 269: ...ility Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is compl...

Page 270: ...Scanning Tips Positioning Originals Scanning from Computer 270 ...

Page 271: ...DF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignmen...

Page 272: ...o 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Loading Originals Personal scanner For the portions in which items cannot be scan ned click Home to return to the top page of the Online Ma...

Page 273: ...the document guide B all the way out 4 Load document with side to scan facing up in document tray Insert the document until it stops 5 Adjust document guide to match width of document Do not slide the document guide too hard against the document The document may not be fed properly 273 ...

Page 274: ...and 1 Place item on platen 1 Open the document cover 2 Place the item with the side to scan facing the platen and then align it with the alignment mark Important If you open the document cover wide the scanner may fall over Portions placed over A 0 094 inch 2 4 mm from the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 274 ...

Page 275: ... Keep these points in mind when using the scanner in the upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example images may blur The item type may not be detected automatically In that case specify the item type in IJ Scan Utility and scan 275 ...

Page 276: ... Support Code Appears Repairing Your Printer Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in Touch Screen Display on Touch Screen Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Copying Printing Stops Cannot Print Using AirPrint Printer Print...

Page 277: ...r During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears When Error Occurred Message Support Code Appears List of Support Code for Error IJ Scan Utility Error Messages Windows IJ Scan Utility Lite Error Messages macOS ScanGear Scan...

Page 278: ...ter or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password U...

Page 279: ...Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Checking Status Code Printing Scanning from Smartphone Tablet Cannot Print Scan from Smar...

Page 280: ...Defaults Default Network Settings Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly 280 ...

Page 281: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 281 ...

Page 282: ...Cannot Find Printer on Network Cannot Find Printer During Setup While using printer Cannot Find Printer while Using Wi Fi 282 ...

Page 283: ... printer properly try the items in Step 2 and try to set up from the beginning Step 1 Check the basic items for Wi Fi Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for wired LAN When connecting the printer to wired LAN check respond to all the items in Step 1 and try to set up from the beginning If you still cannot set up the printer properly try the items in Step 2...

Page 284: ...w web pages on your computer check wireless router network connection settings such as IP address filtering MAC address filtering and DHCP function For more on checking the settings of the wireless router refer to the instruction manual supplied with the wireless router or contact the manufacturer Important Depending on the wireless router note that different network name SSID is assigned for a ba...

Page 285: ...2 Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for wired LAN Step 1 Check the basic items for wired LAN 1 Check the power and LAN Cable When the printer cannot be found on the setup screen using LAN connection setup make sure that all the network devices are connected with the router and the hub via LAN cables and that all the devices are turned on If LAN cable is ...

Page 286: ...ry to set up from the beginning If the printer cannot be detected after trying to set up from the beginning proceed to Step 2 Step 2 Solve the Problem Using IJ Network Device Setup Utility Diagnose and repair the network connections using IJ Network Device Setup Utility Download IJ Network Device Setup Utility from the below page and install it on your computer Checking Printer Connection Status U...

Page 287: ...e Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unl...

Page 288: ...1 Download the latest MP Drivers 2 Turn off printer 3 Shut down computer After shutting down restart your computer and install the latest MP Drivers downloaded in step 1 288 ...

Page 289: ...rsists after diagnosis and repair with IJ Network Device Setup Utility check the following items Check1 Check the Network status icon on the touch screen If the icon is displayed or only the icon is displayed wireless LAN is disabled Select Setup on HOME screen Device settings LAN settings Wi Fi in this order and select Enable for Enable disable Wi Fi Note If User management settings is enabled th...

Page 290: ...e no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the s...

Page 291: ...If the problem is not resolved click here and redo setup 291 ...

Page 292: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 292 ...

Page 293: ...ork Configuration Changes Cannot Connect to a Printer via Wireless LAN Wi Fi Cannot Connect to a Printer through Wireless Direct Cannot Connect to a printer via Wired LAN Cannot Print Scan through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address or you may need to restart your computer Make sure the computer has ob...

Page 294: ...nter or print out the network setting information of the printer Display on the touch screen LAN settings Print the network settings Printing Network Settings Check4 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other...

Page 295: ...always allow access If you are using any programs that switch between network environments check their settings Some programs use a firewall by default Check9 If printer is connected to an AirPort Base Station via LAN make sure you use alphanumeric characters for network name SSID macOS If the problem is not resolved click here and redo setup Positioning Make sure there are no obstacles between th...

Page 296: ...ings Print the network settings Printing Network Settings Check5 Make sure the printer is not placed too far away from the device If the distance between the printer and device is too far wireless communication becomes poor Place the printer and device close to each other Check6 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Conn...

Page 297: ...t installed install them Windows Click here and install the MP Drivers Check3 When using Wi Fi make sure wireless router does not restrict which computers and printers can access it For more on connecting to and setting up your wireless router see the wireless router instruction manual or contact its manufacturer Note To check the MAC address or IP address of your computer see Checking Computer IP...

Page 298: ...r WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manuf...

Page 299: ...sword generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on screen instructions to set the password length format and the password to use For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the print...

Page 300: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 301: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 302: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 302 ...

Page 303: ... Settings For Windows you can check the network setting information on the computer screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 2 Enter ipconfig all and press Enter The IP address and MAC address of your computer ap...

Page 304: ...TTL 255 If Request timed out appears communication is not taking place For macOS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 3 Make sure Send only XX pings XX are numbers is selected 4 Enter IP address of target printer or target wireless router in Enter the network add...

Page 305: ...rwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings Printing Network Settings 305 ...

Page 306: ...possible To use the printer over a network again after restoring it to the factory defaults click here and redo setup If User management settings is enabled or LCD Remote UI and other tools is set as the scope for the administrator password the administrator password must be entered Initialize the network setting using the printer s operation panel Reset setting 306 ...

Page 307: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 307 ...

Page 308: ...ices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your ...

Page 309: ... with it If the network settings of your smartphone tablet are not identical with those of the wireless router change the network settings of it to match with those of the wireless router Check5 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wirele...

Page 310: ... SSID for Wireless Direct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer display it using the operation panel of the printer or print out the network setting information of th...

Page 311: ...inter and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected 311 ...

Page 312: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 312 ...

Page 313: ... If you are using a USB cable make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay dev...

Page 314: ...Mode macOS Check5 If printing from a computer delete unnecessary print jobs For Windows Deleting the Undesired Print Job For macOS Deleting the Undesired Print Job Check6 Is your printer s printer driver selected when printing The printer will not print properly if you are using a printer driver for a different printer For Windows Make sure Canon XXX series where XXX is your printer s name is sele...

Page 315: ...kes a long time to start printing If the printer does not start printing after a certain period of time select On for Prevention of Print Data Loss on the Print Options dialog box For details refer to Page Setup Tab Description Important Selecting On for Prevention of Print Data Loss may reduce print quality After printing is completed select Off for Prevention of Print Data Loss Check8 If printin...

Page 316: ...g a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not printed correctly go to the next step Step2 Clean the print head After cleaning the print head print the nozzle check pattern and check the result From the printer Cleaning the Print Head From the computer For Windows Clean the print head For macOS Clean the print head If it still does not improve go to the ne...

Page 317: ...eply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Perform ink flush After performing ink flush print the nozzle check pattern and check the result Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform it only when necessary How to Perform Ink Flush Note Although some air may enter the ink t...

Page 318: ...Ink Runs Out Fast After you refill the ink tank the printer takes in ink from the ink tank and ink flows into the printer Ink may seem to run out fast due to this procedure 318 ...

Page 319: ...rint side facing UP and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consider the following When printing on envelopes see Loading Envelopes in Rear Tray and prepare the envelopes before printing Once you have prepared the envelopes load them in portrait orientation If the envelope...

Page 320: ...serted Put your hand between the paper you inserted and the rear tray to remove the foreign object 4 Remove the folded paper inserted in step 2 Important Do not tilt the printer or do not it upside down Doing so may cause the ink to leak Check7 Clean Paper Feed Roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary 320 ...

Page 321: ... attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 321 ...

Page 322: ...ch size and type of loaded paper If these settings do not match it is not possible to obtain the proper result If you are printing a photograph or an illustration an incorrect paper type setting may reduce the quality of the printout color Also if you print with an incorrect paper type setting the printed surface may be scratched The method for checking the paper and print quality settings differs...

Page 323: ...low See also the sections below Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printed in Black and White Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Cannot Complete Printing Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged U...

Page 324: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 324 ...

Page 325: ...zzle check pattern After printing the nozzle check pattern examine the pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not printed correctly go to the next step Step2 Clean the print head After cleaning the print head print the nozzle check pattern and check the resu...

Page 326: ...form ink flush After performing ink flush print the nozzle check pattern and check the result Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform it only when necessary How to Perform Ink Flush Check3 When an ink tank runs out of ink refill the ink tank If the remaining ink level is below the lower limit line A refill the ink tank with the corresponding c...

Page 327: ... platen When you load the original on the platen load it with the side to be copied facing down Loading Originals Check7 Is copy source a printed paper by printer If you use a printout done by this printer as the original print quality may be reduced depending on the condition of the original Reprint from the computer if you can reprint from it Note Although some air may enter the ink tube it is n...

Page 328: ...t Setup on HOME screen select Device settings Other printer settings and set Force ink tank selection to All ink tanks Note If User management settings is enabled the user selection screen is displayed before the HOME screen is displayed If you print from the printer s operation panel the printer prints in color regardless of the ink settings used by the printer 328 ...

Page 329: ...esults are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually Aligning the Print Head Manually Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may improve the print result 3...

Page 330: ...hen using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the...

Page 331: ...rled outward one sheet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have f...

Page 332: ...Remote UI for Maintenance Check5 If brightness is set low increase brightness setting and try printing again If you are printing with a low brightness setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Check the brightness setting in the printer driver Adjusting Brightness Copying Setting Items for Copying Check6 Is p...

Page 333: ... size Check9 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select OK For macOS Set ...

Page 334: ...Scanning Problems macOS Scanning Problems 334 ...

Page 335: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 335 ...

Page 336: ...xes are selected Your scanner or printer Enables scanning from the operation panel 336 Check 7 If one or more ink tanks has reached the lower limit line shown on the ink tank the device s functions could be suspended If this occurs to continue to scan please follow the instructions for resolving the 1643 support code by either a disabling the system for detecting ink levels by pressing the Stop bu...

Page 337: ...ote The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scanners only If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable 337 ...

Page 338: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen 338 ...

Page 339: ...Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 339 ...

Page 340: ... screen Note If User management settings is enabled the user selection screen is displayed before the HOME screen is displayed 3 Select ECO 4 Select Power control 5 Select Use auto power control 6 Check displayed message and select Next 7 Select Auto power off 8 Select Never 9 Select OK The setting is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool...

Page 341: ... 2 Select Auto Power Settings 3 Select Disable for Auto Power Off 4 Select OK 5 Select OK on the displayed screen The setting to shut off the power automatically is disabled Note Refer to below to disable the setting from ScanGear scanner driver Scanner Tab 341 ...

Page 342: ... speed Check Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on yo...

Page 343: ...printer Important Check the orientation of the Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 343 ...

Page 344: ...llow the instructions below to select your language 1 Tap the HOME button and wait a little 2 Select Setup Using Touch Screen 3 Select 4 Select fifth setting item from top 5 Select a language for touch screen 6 Select button on lower left 344 ...

Page 345: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 345 ...

Page 346: ...lowing operations to install the MP Drivers 1 Open screen to uninstall MP Drivers For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers you want to install in list XXX is the model name 3 If you find MP Drivers for printer you want to install uninstall it If not found proceed to the next step 4 Resta...

Page 347: ... for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 347 ...

Page 348: ...Errors and Messages When Error Occurred Message Support Code Appears 348 ...

Page 349: ...e paper runs out or jams a troubleshooting message appears automatically For some errors a support code error number is also displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows 349 ...

Page 350: ...ge are displayed on the Printer s Touch Screen For details on how to resolve errors with Support Codes see List of Support Code for Error For details on how to resolve errors without Support Codes see Message Support Code Appears 350 ...

Page 351: ... error See Unplugging the Printer to unplug the printer correctly Cannot print the specified PDF file because an error has occurred while scanning the file the format is not supported or the file is too large Make sure the PDF file is printable from a USB flash drive For more information see Printing Documents PDF File Saved on USB Flash Drive Note The names of the PDF files are displayed even tho...

Page 352: ...ugged in and turn on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub...

Page 353: ...to resolve it Other Error Messages Windows Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot ...

Page 354: ...ch Screen and Computer Screen 1000 to 1ZZZ 1000 1003 1070 1200 1215 1262 1300 1303 1304 1309 1310 1313 1369 136A 1401 1403 1405 140B 1434 147C 147D 1496 15A1 15A2 1643 1723 1724 1725 1726 1727 1871 1890 2000 to 2ZZZ 2001 2002 2110 2113 2114 2120 2123 21F0 2200 2500 2700 2801 2802 2803 3000 to 3ZZZ 3252 3402 3403 3404 3405 3406 3407 3408 340A 340B 340C 340D 340E 3410 3411 3412 3413 3414 3415 3416 3...

Page 355: ...801 6830 6831 6832 6833 6900 6901 6902 6910 6920 6921 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6A83 6D01 7000 to 7ZZZ 7500 7600 7700 7800 9000 to 9ZZZ 9000 A000 to ZZZZ B506 B508 B509 C000 Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 355 ...

Page 356: ... cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer If the document is jammed in the ADF Auto Document Feeder 2801 If the small size paper ...

Page 357: ...r back on without pulling forcibly The paper may be ejected automatically If paper becomes jammed during printing and you need to turn off the printer to remove it press the printer s Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is...

Page 358: ... you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the...

Page 359: ...the cassette After storing the paper output tray pull out the cassette and remove the jammed paper slowly with both hands Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink may leak out If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper in cassette properly Loading P...

Page 360: ...operly due to the paper jam If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 360 ...

Page 361: ... After storing the paper output tray pull out the cassette and remove the jammed paper slowly with both hands Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink may leak out If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper properly Loading Plain Paper in Cassette L...

Page 362: ...operly due to the paper jam If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 362 ...

Page 363: ...ending on where the paper is jammed decide on the countermeasure If the paper is jammed at the paper output slot 1300 If the paper is jammed inside the printer Paper Is Jammed inside Printer If the measures above do not solve the problem Removing Jammed Paper from Rear Side 363 ...

Page 364: ...ses the example of a 2 cassette printer in the illustrations Note If paper becomes jammed during printing and you need to turn off the printer to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch clear film A white belt B or tubes C If you soil or scratch this part by tou...

Page 365: ...er move the print head holder to the far right or left whichever makes it easier to remove the paper When moving the print head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 365 ...

Page 366: ...jammed paper is removed If the paper tears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper Any paper left under the print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces D in the printer 366 ...

Page 367: ...If a paper jam message appears on the printer s touch screen or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer whe...

Page 368: ... the printer to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Make sure you have unplugged the power cord 2 Rotate printer so that rear side of printer faces toward you Important When changing the orientation of the printer do not turn the printer upside down or tilt it The ink may leak out 3 Detach rear cover Pull out the rear cover 368 ...

Page 369: ...he inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 369 ...

Page 370: ...nner parts of the printer 3 Make sure all jammed paper is removed 4 If parts A are raised lower them toward you 5 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 370 ...

Page 371: ...5 Attach rear cover Push in the rear cover until it is closed completely 371 ...

Page 372: ... using suitable paper and loading it correctly Before printing pull out the paper output tray If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 372 ...

Page 373: ...responding actions below Load paper in the rear tray Loading Plain Paper Photo Paper in Rear Tray Loading Envelopes in Rear Tray Align the paper guides of the rear tray with both edges of the paper After carrying out the above measures select OK on the printer s touch screen to cancel the error Note To cancel printing press the printer s Stop button 373 ...

Page 374: ...ain paper Align the paper guides of the cassette with the edges of the paper After carrying out the above measures select OK on the printer s touch screen to cancel the error Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink may leak out Note To cancel printing press the printer s Stop button When the jammed pa...

Page 375: ...e plain paper in the cassette Note After loading the paper align the paper guides of the cassette with the edges of the paper Select OK on the printer s touch screen to cancel the error Note If you are printing a print head alignment sheet during printer setup do not cancel printing 375 ...

Page 376: ...ed because the paper feed rollers are dirty What to Do Press the printer s Stop button to cancel printing Then perform the paper feed roller cleaning of rear tray From the printer s operation panel Cleaning Paper Feed Rollers 376 ...

Page 377: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not forget to close it such as after refilling ink tanks 377 ...

Page 378: ...and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 378 ...

Page 379: ...nce cartridge may not be installed properly or may not be compatible with this printer What to Do Remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 379 ...

Page 380: ...1723 Cause The maintenance cartridge is not installed What to Do Install the maintenance cartridge Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge 380 ...

Page 381: ... installed maintenance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Replace with a new maintenance cartridge Replacing Maintenance Cartridge 381 ...

Page 382: ...nce cartridge may not be installed properly or may not be compatible with this printer What to Do Remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 382 ...

Page 383: ...e the maintenance cartridge Replacing Maintenance Cartridge Note The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used When this message is displayed you must replace the maintenance cartridge 383 ...

Page 384: ...hat to Do The printer will not be able to print with a full maintenance cartridge Tap the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the maintenance cartridge see Replacing Maintenance Cartridge 384 ...

Page 385: ...he scanning unit cover and make sure that shipping tape and protective material have been removed from the print head holder If the shipping tape or protective material is still there remove it and close the scanning unit cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 385 ...

Page 386: ...ake the paper settings for copying match the paper information for the cassette registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the cassette registered on the printer the following message appears on the printer s touch screen Paper settings speci...

Page 387: ...t after changing the paper in the cassette with an A5 paper After changing the paper and inserting the cassette the paper information registration screen for the cassette appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the cassette press the printer s Back button The paper size and media type ...

Page 388: ...ying and the paper information of the cassette registered on the printer match To change whether to display the misprint prevention message when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 388 ...

Page 389: ...er the rear tray or the cassette paper information registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper source is set to be selected automatically and the paper settings specified when printing differ from either the rear tray or the cassette paper information registered on the printer the following message appears on the...

Page 390: ...ssette are registered as A4 select this option to print after changing the paper in the rear tray or the cassette with an A5 paper After changing the paper the paper information registration screen appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the rear tray or cassette press the printer s Ba...

Page 391: ...the paper information of the rear tray registered on the printer or the cassette match To change whether to display the misprint prevention message when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode mac...

Page 392: ...ke the paper settings for copying match the paper information for the rear tray registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the rear tray registered on the printer the following message appears on the printer s touch screen Paper settings spec...

Page 393: ...option to print after changing the paper in the rear tray with an A5 paper After changing the paper the paper information registration screen for the rear tray appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the rear tray press the printer s Back button The paper size and media type are displa...

Page 394: ...ing and the paper information of the rear tray registered on the printer match To change whether to display the misprint prevention message when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 394 ...

Page 395: ...cancel the error Contact your nearest Canon service center to request a repair as soon as possible You cannot replace the internal parts of the printer yourself Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repair see Repairing Your Printer 395 ...

Page 396: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Tap the printer s OK button to clear the error message 396 ...

Page 397: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 397 ...

Page 398: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 398 ...

Page 399: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 399 ...

Page 400: ...impediment Important When clearing an impediment to print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when m...

Page 401: ...the single dot A perform ink flush From Windows Cleaning the Print Heads From macOS Cleaning the Print Heads From the operation panel of the printer How to Perform Ink Flush If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Re...

Page 402: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 402 ...

Page 403: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 403 ...

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