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Technology > Embedded RDS > Error code and strings

Error code and strings

The following error information is output in the communication error log details display screen.
(Here, “a server” means UGW.)

• The error information are displayed in the following form.

[*] [Error strings] [Method name] [Error details provided by UGW]

NOTE:

“*” is added to the top of the error text in the case of an error in communication test

(method name: getConfiguration or communicationTest) only.

No.

Code

Error strings

Cause

Remedy

0000 0000 SUSPEND:

mode changed.

Unmatched Operation Mode

Initialize the E-RDS setting

(E-RDS > CLEAR).

0500 0003 SUSPEND:

Communication

test is not

performed.

Rebooting the device while the

communication test had not been

performed although E-RDS is

enabled.

Perform a communication test

(COM-TEST).

0xxx 0003 Server schedule

is not exist

Blank schedule data have been

received from UGW.

Perform and complete a

communication test (COM-

TEST).

0xxx 0003 Communication

test is not

performed

Communication test has not

completed.

Perform and complete a

communication test (COM-

TEST).

84xx 0003 E-RDS switch is

setted OFF

A communication test has been

attempted with the E-RDS switch

being OFF.

Set E-RDS switch (E-RDS)

to ON, and then perform a

communication test(COM-

TEST).

8600 0002

8600 0003

8600 0101

8600 0201

8600 0305

8600 0306

8600 0401

8600 0403

8600 0414

8600 0415

Event

Registration is

Failed

Processing (event processing)

within the device has failed.

Turn the device OFF/ ON.

If the error persists, replace

the device system software.

(Upgrade)

8700 0306 SRAM version

unmatch!

Improper value is written in at the

head of the Main Controller PCB

2 SRAM domain of E-RDS.

Turn the device OFF/ ON.

8xxx 0004 Operation is not

supported

Method which E-RDS is not

supporting attempted.

Contact help desk

No.

Code

Error strings

Cause

Remedy

8xxx 0101 Server response

error (NULL)

Communication with UGW has

been successful, but an error of

some sort has prevented UGW

from responding.

When (Null) is displayed at the

end of the message, this indicates

that there has been an error in the

HTTPS communication method.

Perform and complete a

communication test (COM-

TEST).

10 8xxx 0201

8xxx 0202

8xxx 0203

8xxx 0204

8xxx 0206

Server schedule

is invalid

During the communication test,

there has been some kind of error

in the schedule values passed

from UGW.

When the error occurs, report

the details to the support

section.

And then, after the UGW

side has responded, try the

communication test again.

11 8xxx 0207

8xxx 0208

Internal

Schedule is

broken

The schedule data in the inside of

E-RDS is not right.

Perform a communication

test(COM-TEST).

12 8xxx 0221 Server specified

list is too big

Alert filtering error: The number of

elements of the list specified by

the server is over restriction value.

Alert filtering is not supported

by UGW.

13 8xxx 0222 Server specified

list is wrong

Alert filtering error: Unjust value is

included in the element of the list

specified by the server.

Alert filtering is not supported

by UGW.

14 8xxx 0304 Device is busy,

try later

The semaphore consumption error

at the time of a communication

test.

Try again a communication test

after a period of time.

15 8xxx 2000 Unknown error Some other kind of communication

error has occurred.

Perform and complete a

communication test (COM-

TEST).

16 8xxx 2001 URL Scheme

error(not https)

The header of the URL of the

registered UGW is not in https

format.

Check that the value of URL

of UGW (RGW-ADDRESS) is

https://a01.ugwdevice.net/ugw/

agentif010.

17 8xxx 2002 URL server

specified is

illegal

A URL different to that specified

by the UGW has been set.

Check that the value of URL

of UGW (RGW-ADDRESS) is

https://a01.ugwdevice.net/ugw/

agentif010.

18 8xxx 2003 Network is not

ready, try later

Communication attempted without

confirming network connection,

just after booting up a device in

which the network preparations

are not ready.

Check the network

connection, as per the initial

procedures described in the

troubleshooting.

Perform a communication

test (COM-TEST) about 60

seconds later, after turn on the

device.

Summary of Contents for LBP6670dn Series

Page 1: ...5 4 3 2 1 Service Manual LBP6670dn 6680x Series F 0 1 Product Description Technology Disassembly Assembly Maintenance and Inspection Trouble Shooting Appendex ...

Page 2: ... information as the need arises In the event of major changes in the contents of this manual over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companie...

Page 3: ...power means flipping on the power switch closing the front door and closing the delivery unit door which results in supplying the machine with power 2 In the digital circuits 1 is used to indicate that the voltage level of a given signal is High while 0 is used to indicate Low The voltage value however differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD sign...

Page 4: ... Exposure System 2 3 Outline 2 3 Optical Unit Failure Detection 2 3 Image Formation System 2 4 Outline 2 4 Image Formation Process 2 4 Outline 2 4 Latent image formation block 2 5 Developing block 2 5 Transfer block 2 6 Fixing block 2 6 Drum cleaning block 2 6 High voltage Power Supply 2 7 Outline 2 7 Fixing System 2 8 Outline 2 8 Fixing control circuit 2 9 Small Size Paper Printing Speed Control ...

Page 5: ...ment Functions 2 42 Enhanced System Application Management 2 45 Outline 2 45 About Login Service 2 45 Default Authentication overview 2 45 Other Log in service 2 45 Procedure Changing Login Services 2 45 Procedure Installing Login Services 2 46 Procedure Uninstalling Login Services 2 47 System Application Management 2 47 Procedure to manage System Application 2 47 System Information 2 48 Outline 2...

Page 6: ... Board 3 12 Actions before Replacement LBP6670 only 3 13 Remove the Sleep Interface PCB 3 14 Remove the Duplex Reverse Sensor Unit 3 14 Remove the All Night Power Supply PCB 3 15 Remove the Power Supply PCB 3 15 Removing the Engine Controller Board 3 16 Removing the Control Panel Unit 3 18 Removing the Main Motor 3 19 Removing the Main Fan 3 19 Removing the Main Drive Unit 3 20 Removing the Duplex...

Page 7: ...ions 5 27 a UGW linked Download and Update Full remote Update 5 30 b UGW linked Download Remote Distribution Update 5 30 Deleting the Scheduled Firmware Delivery 5 31 Updating the Downloaded Firmware Application of Firmware 5 31 Deleting the Downloaded Firmware 5 32 Maintenance 5 33 FAQ 5 34 Error Messages 5 37 Error Codes 5 43 Debug log 5 48 Sublog 5 48 Function Overview 5 48 How the log is writt...

Page 8: ...Special Tools II Solvents and Oil List II General Timing Chart III General Timing Chart III General Circuit Diagram IV General Circuit Diagram IV Backup Data V ...

Page 9: ...ty CCDRH Regulation Toner Safety Ozone Safety How to Handle the Laser Scanner Unit Points to Note when Replacing Discarding a Lithium Battery Points to Note when Performing Disassembly Assembly Safety Precautions ...

Page 10: ...e shows the label indicating that permission has been received under the CDRH regulation and it is obliged to attach it on all products sold in USA CAUTION A part of the description may be different depending on the type of product model F 0 2 Toner Safety About Toner Toner is a nontoxic substance which consists of plastic iron and a small amount of pigment CAUTION Be sure not to throw toner into ...

Page 11: ...ug is removed CAUTION The battery installed in this machine is fixed and cannot be replaced Do not replace the battery only Replacing the battery with another type of battery can result in explosion When disposing the old PCB with battery remove the battery and follow the local regulation F 0 3 Points to Note when Performing Disassembly Assembly Be sure to follow the instruction shown below when p...

Page 12: ...1 1 Product Description Product Description Product Lineups Features List of Parts Operation ...

Page 13: ...nt speed of approximately 35 pages per minute on letter size media and approximately 33 pages per minute on A4 size media by i SENSYS LBP6670dn imageCLASS LBP6670dn i SENSYS LBP6680x imageCLASS LBP6680x and approximately 33 pages per minute on letter size and A4 size media 2 Automatic duplex print Automatic two sided printing is available with standard equipped duplex unit 3 High volume continuous...

Page 14: ...ype Plain paper 60 to 90 g m2 Heavy paper 91 to 163 g m2 OHP film label paper postcard envelope Cassette Paper Capacity Approx 250 sheets Plain paper 80 g m2 Multi Purpose Paper Capacity Approx 50 sheets Plain paper 80 g m2 Output Tray Paper Capacity Face down output approx 150 sheets 80 g m2 face up output 1 sheet Duplex Printing Principle Auto Duplex Interfaces USB HI Speed USB USB2 0 Network 10...

Page 15: ...er Switch 18 Duplex Unit Cover 9 Face down Output Tray Cover 19 Power Socket 10 Paper Cassette T 1 5 Cross Sectional View 10 1 11 2 12 3 13 4 14 5 15 6 16 7 17 8 18 9 19 20 No Name No Name 1 Fixing Delivery Roller 11 Multi purpose Tray Pickup Roller 2 Face down Delivery Roller 12 Multi purpose Tray Separation Pad 3 Pressure Roller 13 Registration Roller 4 Fixing Film Unit 14 Feed Roller 5 Fixing U...

Page 16: ...the value 8 Utility Key Display the Utility Menue menu Prints information about the printer settings including the current settings Does not function Goes back up the previous hierarchy 9 Settings Key Displays the Setup menu Gose down the hierarchy 10 OK Key Does not function Gose down the hierarchy 11 Reset Key Display the Reset menu Performs the printer reset operation the print data output and ...

Page 17: ...2 2 Technology Technology Basic Operation Sequence of Operation Laser Exposure System Image Formation System Fixing System Pickup Feeding System Controller System MEAP Embedded RDS ...

Page 18: ... following during this period Detects cartridge presence STBY Standby From the end of WAIT or LSTR period until either the print command is received the main controller or the power switch is turned off Maintains the printer in printable condition INTR Initial rotation From the time print command is received from the main controller unit the temperature of the fixing unit reaches its targeted temp...

Page 19: ...roller Engine controller Scanner mirror Scanner motor unit Photosensitive drum BD sensor Laser unit LASER CONTROL signal VIDEO signal SCANNER MOT OR SPEED CONTROL signal BD INPUT signal F 2 2 Optical Unit Failure Detection The optical unit failure detection manages the laser scanner failure detection functions The DC controller determines an optical unit failure and notifies E100 to the Main contr...

Page 20: ...low High voltage power supply DC controller Laser scanner Photosensitive drum Cartridge Transfer roller Laser beam Pressure roller Fixing film Fixing unit Engine controller F 2 3 Image Formation Process Outline The image formation process consists of the following seven steps divided among five functional blocks Latent image formation block Step 1 Primary charging Step 2 Laser beam exposure Develo...

Page 21: ...beam exposure The laser beam scans the photosensitive drum to neutralize the negative charge on portions of the drum surface An electrostatic latent image forms where the negative charge was neutralized Laser beam Unexposed area Exposed area F 2 5 F 2 6 Developing block Toner adheres to the electrostatic latent image on the photosensitive drum which becomes visible Step 3 Developing Toner acquires...

Page 22: ...eparate from the drum surface The static charge eliminator reduces back side static discharge of the media for stable media feed and image quality Media Transfer roller Photosensitive drum Static charge eliminator F 2 8 F 2 9 Fixing block The toner image is fixed onto the print media Step 6 Fixing The printer uses an on demand fixing method The toner image is permanently affixed to the print media...

Page 23: ...Fixing film The DC controller controls the high voltage power supply to generate biases See IV IMAGE FORMATION SYSTEM Refer to page 2 4 for detailed information The Figure below shows the configuration of the High voltage Power Supply TR PR DV FB High voltage power supply Primary charging bias circuit Developing bias circuit Transfer bias circuit DC controller Engine controller Primary charging ro...

Page 24: ...low Heater This fixing unit incorporates one heater Fixing heater H1 To heat the fixing film ceramic heater Thermistor This fixing unit incorporates one thermistor Thermistor TH1 Sit almost at the center of the fixing film contact type To control the temperature of the fixing film Thermal switch Thermoswitch TP1 Sit almost at the center of the fixing film contact type If the temperature of the hea...

Page 25: ...ontact type These temperature controls in the fixing unit are performed by the fixing heater control circuit and the fixing heater safety circuit according to the commands from the DC controller F 2 14 Small Size Paper Printing Speed Control Throughput Reduction Control During continuous printing the throughput is changed to reduce heat buildup on parts not in contact with paper to improve fixing ...

Page 26: ...he heater remains at the targeted temperature Protective function The protective function detects an abnormal temperature rise in the fixing unit and interrupts power supply to the fixing heater The following three protective components prevent an abnormal temperature rise of the fixing heater DC controller Fixing heater safety circuit Thermoswitch 1 Thermoswitch The contact of the thermoswitch is...

Page 27: ...tion period If the detected temperature of the thermistor is kept a specified degrees or lower for a specified period under the heater temperature control during the print period If the detected temperature of the thermistor does not reach its targeted temperature within a specified period under the heater temperature control during the initial rotation period 2 Abnormal high temperature E001 If t...

Page 28: ...eparattion pad MP tray separattion roller Cassette separation pad F 2 16 Diagram and table of the electrical components are shown below Electrical component Signal Main Motor M1 Main Motor Control Signal Cassette Pickup Solenoid SL1 Cassette Pickup Solenoid Control Signal Multi purpose Tray Pickup Solenoid SL2 Multi purpose Tray Pickup Solenoid Control Signal Duplex Revrse Solenoid SL3 Duplex Reve...

Page 29: ...fter the specified time has passed since the TOP Sensor PS912 detected the leading edge of paper it is judged as a delivery delay jam Fixing Paper Wrap Jam After judging that it is not a delivery delay jam execute the detection of fixing paper wrap jam It is judged as a fixing paper wrap jam when all of the following conditions are met after the specified time had passed since the Fixing Delivery ...

Page 30: ...ecified time has passed since the sensor detected the leading edge of paper it is judged as a reverse stationary jam Internal Residual Jam When a paper is detected by the TOP Sensor PS912 Fixing Delivery Sensor PS916 Paper Width Sensor PS922 or Duplex Reverse Sensor PS917 at the time of starting initial rotation it is judged as an internal residual jam Door Open Jam When a door open is detected wh...

Page 31: ...ow Engine controller DC controller Low voltage power supply High voltage power supply LASER SCANNER SYSTEM IMAGE FORMATION SYSTEM MEDIAFEED SYSTEM ENGINE CONTROL SYSTEM OPTION Main controller F 2 19 DC Controller Outline The DC controller controls the operational sequence of the printer Block diagram of the DC Controller and table of the electrical components are shown below Fixing unit High volta...

Page 32: ...h SW301 Door Switch Photointerrupter PS912 TOP Sensor PS914 Cassette Media Presence Sensor PS915 Multi purpose Tray Media Presence Sensor PS916 Fixing Delivery Sensor PS917 Duplex Reverse Sensor NOTE PS918 FD Tray Media Full Sensor NOTE PS922 Media Width Sensor T 2 4 Motor control The printer has one motor for media feed and image formation Arrangement of motor and the specifications are shown bel...

Page 33: ...as passed since the startup of the Main Motor Main Fan E805 In the case that the fan has been locked continuously for the specified period of time since the startup of the Main Fan Motor F 2 22 T 2 6 T 2 7 Low voltage Power Supply Outline The low voltage power supply converts AC power from the power receptacle into DC power to cover the DC loads Block diagram of the Low Voltage Power Supply is sho...

Page 34: ...off Be sure to unplug the power cord before disassembling the printer Low voltage power supply unit failure detection The DC controller determines a low voltage power supply unit failure stops 24V1 output and notifies E808 to the Main controller when it encounters the following condition 24V is higher than a specified voltage Energy Saving Function This machine is equipped with energy saving funct...

Page 35: ...of the license file Check License To delete the MEAP application s setting information MEAP Application Setting Information Management To download the MEAP application s log information MEAP Application Log Management To check information for using SMS Preparation for Using SMS To check the version of MEAP Specifications supported by the device MEAP Specifications T 2 10 About MEAP Overview MEAP M...

Page 36: ...ment of MEAP applications Its main functions are listed below Start and stop a MEAP application Uninstall a MEAP application Disable or delete a license file Check the MEAP application information Check the resource information Example of the MEAP application management screen For details of this function see MEAP Application Management in this chapter About the MEAP Application Installation Scree...

Page 37: ...Log Management Example of the system management screen F 2 29 Preparation for Using SMS To use SMS you need to set up network settings for the PC browser and devices that are used to access SMS Preparation of PC for Accessing SMS Checking of operation environment The PC and browser used to access SMS require the following system environment Operating System Supported browser Windows XP Professiona...

Page 38: ...able to use SMS F 2 30 Key Pair and Server Certificate when Using Encrypted SSL Communication To use SMS via SSL connection it is required to specify a key pair and server certificate as the key to be used Since a key default key that can be used for encrypted SSL communication is installed as standard on the device advance setting of the key pair and server certificate is not required In order to...

Page 39: ...lsory Selected from 512 1024 2048 4096 512 Certificate Settings Validity Start Date Compulsory Date 15 5 2011 Validity End Date Compulsory Date 15 5 2036 Country Region Compulsory Country or region name US State Arbitrary State name City Arbitrary City name Organization Arbitrary Organization name Organization Unit Arbitrary Organization unit Common Name Arbitrary Common Name Note When the IP addr...

Page 40: ... remote UI and then restart the device Installing a server certificate reference information On Internet Explorer 7 IE or later if Default Key installed as standard on the device is used Certificate Error appears during access due to Internet Explorer Enhanced Security Configuration Error display example To disable display of Certificate Error use the following procedure for IE8 to set the key gen...

Page 41: ...sing SMS Device Settings Technology MEAP Preparation for Using SMS Device Settings 2 Click View certificates 3 Click the Install Certificate button on the General tab F 2 42 F 2 43 4 Certificate Import Wizard will appear Click the Next button F 2 44 ...

Page 42: ...re option and then click the Browse button 6 In Select Certificate Store select Trusted Root Certification Authorities and then click the OK button F 2 45 F 2 46 7 You will return to the Certificate Store dialog Check that Trusted Root Certification Authorities appears in Certificate and then click the Next button 8 Completing the Certificate Import Wizard will appear Click the Finish button F 2 4...

Page 43: ...cify a port number Use the Up and Down keys to specify the setting MEAP SSL 8443 0 65535 MEAP MEAP PN MEAP SSL CDS MEAP CDS FIRM F 2 49 F 2 50 F 2 51 Note A port number can be any integer from 0 to 65535 To avoid port numbers that are frequently used do not use any integer from 0 to 1023 Server Setting value Default value Value after RAM clear HTTP Server 1024 to 65535 8000 HTTPS Server 1024 to 65...

Page 44: ...ollowing procedure to log in to SMS 1 From a browser of a PC on the same network as the device enter the following URL to access SMS URL https MEAP Device IP address 8443 sms Ex https 172 16 188 240 8443 sms Note To encrypt the password information input when logging in SSL of the login screen was made effective However even if you access SMS using a URL that has not been encrypted with SSL non SS...

Page 45: ...to change the password back to the default value MeapSmsLogin Note that there is no special password for service 1 Obtain a switch license file for password initialization Contact the person in charge of support at the sales company give the device s serial number and have a switch license file for password initialization issued 2 Load the switch license file With nothing entered click the Log in ...

Page 46: ...you can restart the device to force the session to disconnect F 2 57 If Key and Certificate Settings is not set If Key and Certificate Settings is not set correctly you cannot access the URL for SMS https devices s IP address 8443 sms In this case you can use the following procedure to solve the problem 1 Go to http device s IP address 8000 sms and check to see that HTTP 500 Internal Server Error ...

Page 47: ...lication Depending on the application the device s firmware may require version upgrade Resources availability remaining amount The necessary resources free storage space and free memory available must be secured for an MEAP application to run otherwise you cannot install the MEAP application To check the resource information see Device s resources on p 2 34 in this manual F 2 58 Procedure to inst...

Page 48: ...ions show a screen to indicate the terms of agreement Read the terms and click OK 7 Check the message Installing Please wait appears beginning the installation F 2 61 F 2 62 8 Upon installation completed click To MEAP Application Management button shown on the screen to view MEAP Application Management page Note To use the application that you have just installed you must make sure that the applic...

Page 49: ...ount Used Remaining and Percent Used This function enables users to judge the remaining resources before installing the additional application Such resource information is shown based on the manifest header stated at the top of each application which declares the resources required in the application Therefore the information does not necessarily show the resources actually in use The following re...

Page 50: ...cations can be operated or not With MEAP Specifications you can prevent an application that uses a specific function of device from being installed onto the device that does not have the function About Name MEAP Specification is shown as MEAP Specifications in the screen to check the version on the side of device that supports MEAP counter confirmation button and MEAP platform SMS On the other han...

Page 51: ...ed Imaging function function to generate PDF OOXML PowerPoint with visible signature 33 Extended function for iR iR ADVANCE series API for address book CTK TopMenu 34 Extended IMI Box function v1 3 0 35 Extended SIS function function to check the network cable status function to check PS print server unit status 36 Reserved 37 CLS Contextual Login Service Supporting API Added 38 iR iR ADVANCE Seri...

Page 52: ...AP application to be started or stopped F 2 67 4 Check to see that the status of the MEAP application in question is either Started or Stopped If the MEAP application cannot be started If the conditions to start the MEAP application are not satisfied the MEAP application cannot be started If the MEAP application cannot be started check the following items Is a valid license installed If the licens...

Page 53: ...ication before deleting the license the following message is shown If the license file of the selected application cannot be deleted the Uninstall button is grayed out and therefore the application cannot be uninstalled F 2 70 CAUTION If the application you are uninstalling is associated with another application a message will appear to indicate that the package exported by the application will no...

Page 54: ...ling a License File Before uninstalling the MEAP application the license needs to be deleted In that case you must first disable the license file because a license file which has not been disabled cannot be downloaded or deleted Downloading Removing an Invalidated License File Before uninstalling the MEAP application you need to delete its license file which has already been disabled By downloadin...

Page 55: ...file cannot be disabled when the application is still running the application needs to be stopped before disabling the license file Once suspended the status of the license will be Not Installed and its application will no longer be available for use You can later restore a suspended license file as long as you are doing so on the same iR the device with the same device serial number If the machin...

Page 56: ...ogy MEAP MEAP Application Management Managing the License File 2 Click the name of the application that you want to disable 3 On Application License Information page click License Management button F 2 79 F 2 80 4 License Management page appears Click Disable button 5 Click Yes F 2 81 F 2 82 ...

Page 57: ...e with the same device serial number 1 Login to SMS 2 Application List page appears On MEAP Application Management page click the name of the application you want 3 Check Application License Information page appears 4 On Application License Information page click License Management button F 2 83 F 2 84 5 License Management page appears To download click Download button 6 When you have selected Dow...

Page 58: ...ving an Invalidated License File in this manual or a license for reinstallation should be obtained from LMS before reinstallation This specification aims to prevent misuse of applications To increase convenience of users only application with unlimited validity date and application counter e g Portal Service SDL SSO has been made to be able to install as many times as needed by the same license fi...

Page 59: ...w machine and continue its usage Service engineers are responsible for license transfer as this task requires the SMS hidden page not open to users The procedure is shown below 1 Log in to SMS stop the application to be forwarded see Chapter 0 Starting and Stopping a MEAP Application in this manual 2 Move to the download page of license forwarded for the device as sender https IP address of device...

Page 60: ...es to delete the file in consideration of breakage of license for forwarding deleting disabled license can be executed after all steps have been completed 10 Log out of SMS 11 Since this downloaded transfer license is the file only to prove the license invalidation it cannot be used for installation to the other device as it is Send the transfer license to the service support contact of your neare...

Page 61: ...ce is booted up Login service changes and install uninstall are carried out from the System Management page The pre installed login application is Default Authentication and the default setting is Start Default Authentication overview Default Authentication is a pre installed login application that runs by default It provides authentication functions to allow minimum operation of the Controller Sy...

Page 62: ... 3 Check that the status of the selected login service application has changed to Start after Restart Then log out of SMS and restart the device F 2 99 F 2 100 Procedure Installing Login Services Use the following procedure to install the login services 1 Access SMS and then click System Management Enhanced System Application Management 2 Click the Browse button and specify the Enhanced System App...

Page 63: ... select System Management Enhanced System Application Management 2 Click the Uninstall button of the login service you want to uninstall F 2 103 F 2 104 System Application Management This function manages the login services for logging in to SMS Procedure to manage System Application Use the following procedure to manage the System Application 1 Access SMS and then click System Management System A...

Page 64: ...he installed system application The status of the installed system application The checking procedure is shown below 1 Log in to SMS 2 On System Management menu click System Information button F 2 106 Display of System Information Details The system information details can be displayed to check more than one pieces of information all at the same time platform information system application informa...

Page 65: ...pplication Version It is the version of the application bundle version declared in a statement within the application program F 2 109 Item Content Status It indicates the status of the application in question specifically Installed the application has been installed Active the application is being in use Resolved the application is at rest Installed On It indicates the date on which the applicatio...

Page 66: ...n use this function to check the MEAP application installed on the device The following information can be checked on the MEAP application information screen Application Name Application ID Installed on Status License Status Counter Information Procedure to Check MEAP Application Information 1 Log in to SMS 2 On System Management menu click MEAP Application Information button F 2 110 3 The MEAP ap...

Page 67: ... F 2 112 F 2 113 Changing SMS Login Password Outline You can change the password for logging in to SMS If you forgot the login password and you want to change the password back to the default value MeapSmsLogin see When SMS Cannot Be Accessed in this manual Procedure to Change the SMS Login Password 1 Log in to SMS 2 On System Management menu click Change Password button 3 Enter both the current p...

Page 68: ...n logs Ver 58 of MEAP Specifications supports this service F 2 116 Advantages Obtained When Using the Services By using MEAP Application Configuration Service and MEAP Application Log Service as long as the MEAP application supports these services you can perform data management tasks all together In case of devices and MEAP application that do not support the service App1 Dedicated management too...

Page 69: ...t an application you want to delete and then click the Delete button Note If the installed MEAP application contains setting data which is not dedicated to the application but can be shared the application name Shared Setting Information of Applications will be displayed F 2 119 F 2 120 MEAP Application Log Management The log data stored on the device of the MEAP application which supports the Log...

Page 70: ...he MEAP counter information cannot be lost because it is backed up like other conventional counters Note When the device has E code 616 displayed this indicates that the trouble was caused by damage to the Flash PCB If this error occurs the PCB needs to be replaced Special license for reinstallation When replacing the PCB a special license file is required to reinstall the application with the exp...

Page 71: ...stallation the moved MEAP counter information is migrated to the application If the serial number is changed due to device replacement a transfer license needs to be obtained and installed by a service technician as is the case with iR devices Actions to be taken when E616 is displayed Overview When E602 is displayed and then the device is restarted as a remedy E616 may be displayed in some cases ...

Page 72: ...that may cause the trouble If default authentication has been selected the mode of authentication remains valid otherwise the message The login service must be set again with SMS ap pears Change the login service as necessary Starting in Safe Mode To start the device in the MEAP SAFE mode turn ON the power with the Application key and the ID key pressed How to cancel MEAP SAFE mode If you want to ...

Page 73: ...ult in iR ADV series The driver can be changed in setup menu Usually It is not necessary to change the setting because it is specified in the MEAP application side Only in the case of a special MEAP application it is necessary to change the USB driver setting For details refer to specifications of MEAP application side Interface Selection USB Network USB Storage Device Interface Interface Selectio...

Page 74: ... the touch panel display Code Sign Information to check if an application is genuine An application marketed in the normal procedure has a code sign assigned by LMS MEAP platform rejects applications without Canon code signs for being installed or executed on the device CPCA Common Peripheral Controlling Architecture Common Peripheral Controlling Architecture CPCA defines an object model of periph...

Page 75: ...latform J2ME Java 2 platform Micro Edition to run Java application for MEAP MEAP Contents Required to install an MEAP application to a MEAP device Terms Acronyms Definitions and Explanations MEAP Specifications MEAP Spec Version MEAP Spec Version the term used for the SDK The version number that shows the APIs of the MEAP platform other than CPCA such as network and security The version number is ...

Page 76: ...ures SSO H Single Sign On H Login service providing features of both local device authentication and domain authentication The former is the method that iR device independently authorizes users whereas the latter is that iR device links to the domain controller on the network in the Active Directory environment to authorize users Thread A unit for program execution A multi task system allowing mul...

Page 77: ... Gateway Server via Internet The following device information status can be monitored Service mode counter Billing counts Global click counter Parts counter Mode counter Firmware info Service call error log Jam log Alarm log Status changes Toner low out etc Since high confidentiality is required for the information shown above it performs communication between a device and the UGW using HTTPS SOAP...

Page 78: ...ears in the communication log of LUI During a communication test in user mode do not take any actions such as pressing a key Actions are not accepted until the communication test is completed actions are ignored When a communication test is being conducted from service mode or user mode do not conduct a communication test from the other These operations are not guaranteed 4 If the e Maintenance im...

Page 79: ...splay of detailed information about a communication error with UGW Error information of a connection failure with UGW is displayed Error occurrence date and time error code and detailed error information are displayed Max 5 latest loggings retained Max 128 characters for Error information CLEAR NETWORK GR E RDS Initialization of E RDS SRAM data SRAM data of E RDS is initialized and returned to the...

Page 80: ...e CAUTION If a key and a CA certificate have been registered in order to use a function other than E RDS it is necessary to register again from SST 6 Activate SERVICE MODE 7 Select NETWORK GR E RDS E RDS SWITCH and press OK or button E RDS COM TEST E RDS SWITCH RGW ADDRESS RGW PORT F 2 132 F 2 133 8 Select On and press OK button NOTE This operation enables the communication function with UGW E RDS...

Page 81: ... RDS RGW ADDRESS E RDS RGW PORT E RDS COM LOG CAUTION In case of replacing the CA certificate file even if initialization of E RDS is executed the status is not returned to the factory default When installing the certificate file other than the factory default CA certificate file it is required to delete the certificate file after E RDS initialization and install the factory default CA certificate...

Page 82: ...minutes HDD is not installed in this device even after the power is turned OFF ON postAlert postJamLog postServiceCallLog postAlarmLog will not be resent No 4 Q How many log data can be stored A Up to 5 log data can be saved The data size of error information is maximum 128 characters No 5 Q Although Microsoft ISA as a proxy server is introduced the authentication check is failed Can E RDS adopt w...

Page 83: ...DNS server IP address against the note taken in Step a See Users Guide for detailed procedures Is the IP address properly configured YES Proceed to Remedy 2 NO Confirm the secondary DNS server IP address against the note taken in Step a Is the IP address properly configured YES Proceed to Remedy 2 NO There is a possibility that the DNS server address is wrong Reconfirm the address with the user s ...

Page 84: ... see E RDS setting items service mode No 3 Symptom Registration information of the E RDS machine was deleted from the device information on Web Portal and then registered again After that if a communication test is left unperformed the device setting in the UGW becomes invalid Causes When the registration information of the E RDS machine is deleted information related to E RDS is also deleted Ther...

Page 85: ...n successful but an error of some sort has prevented UGW from responding When Null is displayed at the end of the message this indicates that there has been an error in the HTTPS communication method Perform and complete a communication test COM TEST 10 8xxx 0201 8xxx 0202 8xxx 0203 8xxx 0204 8xxx 0206 Server schedule is invalid During the communication test there has been some kind of error in th...

Page 86: ...e verification error occurred Check that the value of URL of UGW RGW ADDRESS is https a01 ugwdevice net ugw agentif010 27 8xxx 2046 Server certificate expired The route certificate registered with the device has expired Certificate other than that initially registered in the user s operating environment is being used but has not been registered with the device The device time and date is outside o...

Page 87: ...3 3 Disassembly Assembly Disassembly Assembly List Of Parts External Cover Internal Cover Controller System Laser Exposure System Image Forming System Fixing System Paper Pickup Transport Output System ...

Page 88: ...rs and locations of screws as you remove them When reassembling the printer be sure to use them in their original locations 5 Do not run the printer with any parts removed as a general rule 6 Ground yourself by touching the metal part of the printer before handling the PCB to reduce the possibility of damage caused by static electricity 7 When you replace the part that the rating plate or the prod...

Page 89: ...3 Registration Unit Refer to page 3 25 4 Multi purpose Separation Pad Refer to page 3 31 5 Multi purpose Pickup Roller Refer to page 3 30 6 Transfer Roller Refer to page 3 25 7 Duplex Drive Unit Refer to page 3 21 8 Main Drive Unit Refer to page 3 20 9 Cassette Pickup Roller Refer to page 3 29 10 Cassette Separation Pad Refer to page 3 30 11 Duplex Feed Unit Refer to page 3 10 12 Control Panel Ref...

Page 90: ...enoid Refer to page 3 23 3 Main Fan Refer to page 3 19 4 Cassette Pickup Solenoid Refer to page 3 22 5 Engine Controller Board Refer to page 3 16 6 Multi purpose Solenoid Refer to page 3 22 F 3 2 T 3 3 Motor M2 M1 FM1 No Name Main Units Reference M1 Main Motor Refer to page 3 19 M2 Scanner Motor Laser Scanner Unit Refer to page 3 24 FM1 Main Fan Refer to page 3 19 F 3 3 T 3 4 ...

Page 91: ...SL1 Multi purpose Solenoid Refer to page 3 22 SL2 Cassette Pickup Solenoid Main Drive Unit Refer to page 3 22 SL3 Duplex Reversal Solenoid Refer to page 3 23 F 3 4 T 3 5 Heater Thermo Switch Thermistor Switch H1 TP1 TH1 SW301 SW1001 No Name Main Units Reference H1 Fixing Heater Fixing Unit TP1 Fixing Thermo Switch Fixing Unit TH1 Fixing Thermistor Fixing Unit SW1001 Power Switch SW301 Door Switch ...

Page 92: ...se Sensor PS918 Output Tray Full Sensor PS922 Paper Width Sensor SW1001 Power Switch SW301 Door Switch F 3 6 T 3 7 PCB Control panel PCB Engine controller PCB Laser driver PCB Main Controller PCB Sleep Interface PCB Connecting PCB All night power PCB Power Supply PCB Name Main Units Reference Laser Driver PCB Laser Scanner Unit Refer to page 3 24 Connecting PCB Control Panel PCB All night power PC...

Page 93: ...ng Connector List Internal Connector Layout Drawing Connector List Main Controller PCB J4 J301 J120 J128 J130 J8 J303 J300 Engin Controller PCB FFC J2141 J302 FT3 FT1 FT2 J2142 J206 J213 J208 J210 J581 J211 J207 J202 J101 J102 J203 J204 J205 J251 Internal J206 J206 J202 J211 J202 J210 J210 J120 J128 J130 J102 J102 J1 J4 F 3 8 ...

Page 94: ...sembly Connector Layout Drawing Connector List Internal J801 J802 J207 J207 J251 J300 J503 J531 J532 J581 J581 J1103 J1101 J1101 J1105 J1105 J1104 J1104 J301 J303 J300 J8 F 3 9 J801 J802 J207 J207 J251 J300 J503 J531 J532 J581 J581 J1103 J1101 J1101 J1105 J1105 J1104 J1104 J301 J303 J300 J8 F 3 10 ...

Page 95: ... 1 Remove Cassette 1 2 Press Release Button 2 and open Cartridge Door Unit 3 1 2 3 3 Remove 2 screw 2 and 3 disengage tab 3 in direction 4 Remove Left Cover 1 in direction 1 1 2 3 x2 x3 F 3 11 F 3 12 Removing the Right Cover 1 Remove Cassette 1 2 Press Release Button 2 and open Cartridge Door Unit 3 1 2 3 3 Release the 5 claws 1 and remove the Right Cover 2 while opening it in the direction of the...

Page 96: ... move Duplex Feed Unit 2 downwards 1 2 CAUTION During reassembly 2 raise Lever of Duplex Feed Unit and attach Duplex Feed Unit to Main Unit by using 2 magnet on each side 2 Open Rear Cover 1 3 Remove Rear Cover Unit 2 together with Duplex Feed Unit 5 Screw 3 1 2 3 3 3 x5 4 Remove Rear Cover Unit 1 together with Duplex Feed Unit 2 2 Boss 3 1 2 3 3 Procedure at installation 1 Fit the 2 Upper Claw 2 ...

Page 97: ...efer to page 3 9 3 Remove Rear Cover Unit Refer to page 3 10 Procedure 1 Remove 5 connector 2 and remove Upper Cover Unit 1 5 Wire Saddles 3 2 Edge Sddles 4 3 Screws 5 1 Screw bind 6 x3 x2 x2 x6 1 2 2 2 2 3 3 3 4 4 5 5 6 Left Right F 3 13 Removing the Cartridge Cover Unit Preparations 1 Remove Right Cover Refer to page 3 9 2 Remove Left Cover Refer to page 3 9 Procedure 1 Close Front Cover 1 and r...

Page 98: ...Method Items which can be backed up Refer USB Setting Value USER MODE SERVICE MODE etc Expansion ROM for servicing Sublog Board Setting Value USER MODE SERVICE MODE etc Management Data Page Counter Serial No Backup procedure using USB memory 1 Connect the USB memory to the host machine 2 SERVIVE MODE FUNCTION GR ECONF EXPORT ALL Yes Backup procedure using Expansion ROM for servicing Sublog Board R...

Page 99: ... 4 Screws 3 2 Screws 4 x4 x2 1 2 2 3 3 3 3 4 x5 2 F 3 15 F 3 16 Actions before Replacement LBP6670 only 1 Turn ON the power and Operate according to the instruction on the screen since the initial installation mode isactivated Setting the date time executing the auto gradation adjustment 2 Entering the device serial number of the equipment because 000000 is already entered in SN MAIN after replaci...

Page 100: ... 1 Remove Left Cover Refer to page 3 9 Procedure 1 Remove Power Supply PCB 1 6 Connectors 2 1 Wire Saddle 3 1 Screw 4 1 Tab 5 1 2 2 2 4 4 5 5 x2 x6 3 F 3 17 Remove the Duplex Reverse Sensor Unit Preparations 1 Remove Left Cover Refer to page 3 9 2 Remove Right Cover Refer to page 3 9 3 Remove Rear Cover Unit Refer to page 3 10 Procedure 1 Remove Duplex Reverse Sensor Unit 1 1 Screw 2 1 Connector 3...

Page 101: ...ove the All Night Power Supply PCB Preparations 1 Remove Right Cover Refer to page 3 9 Procedure 1 Remove All Night Power Supply PCB 1 2 Connector 2 1 Screw 3 1 2 2 3 x2 F 3 19 Remove the Power Supply PCB Preparations 1 Remove Right Cover Refer to page 3 9 Procedure 1 Remove Power Supply PCB 1 2 Connectors 2 1 Screw 3 1 Ring Core 4 x2 1 2 2 3 4 F 3 20 ...

Page 102: ...emoving the Engine Controller Board Preparations 1 Remove Left Cover Refer to page 3 9 2 Remove Right Cover Refer to page 3 9 3 Remove Rear Cover Unit Refer to page 3 10 Procedure 1 Remove 6 connectors 3 from harness guide 2 1 2 3 x5 2 Remove Feed guide 1 1 Screw 2 1 2 F 3 21 F 3 22 3 Remove 7 connectors 1 and Terminal 2 x2 x6 1 1 2 4 Remove 1 screw 1 1 F 3 23 F 3 24 ...

Page 103: ...ntroller System Removing the Engine Controller Board 5 Disconnect flat cable 1 6 Disengage harness 3 from 3 harness guide 2 2 Connector 4 x5 x2 x6 1 2 2 2 3 3 4 5 6 7 Remove 2 screw 1 1 x2 F 3 25 F 3 26 8 Disengage 2 latch 1 on left and right side of frame and move Engine Controller Board 2 downwards 1 1 2 F 3 27 ...

Page 104: ...ess 1 and 1 flat cable 2 out towards the inside 10 Remove Engine Controller Board 3 1 2 3 F 3 28 Removing the Control Panel Unit Preparations 1 Remove Left Cover Refer to page 3 9 2 Remove Right Cover Refer to page 3 9 3 Remove Rear Cover Unit Refer to page 3 10 4 Remove Upper Cover Unit Refer to page 3 11 Procedure 1 Disengage harness 2 from guide 1 1 4 2 x2 3 F 3 29 ...

Page 105: ...0 4 Remove Engine Controller Board Refer to page 3 16 5 Remove Fixing Unit Refer to page 3 27 Procedure 1 Remove Main Motor 2 2 Pull Transport Unit 3 towards the front x3 x2 1 2 3 4 4 F 3 30 Removing the Main Fan Preparations 1 Remove Left Cover Refer to page 3 9 2 Remove Right Cover Refer to page 3 9 3 Remove Rear Cover Unit Refer to page 3 10 4 Remove Upper Cover Unit Refer to page 3 11 Procedur...

Page 106: ...age 3 9 3 Remove Rear Cover Unit Refer to page 3 10 4 Remove All Night Power PCB 5 Remove Main Fan Unit Refer to page 3 19 5 Remove Duplex Reverse Sensor Unit Procedure 1 Remove the Harnesses 1 1 harness guide 2 5 Connectors 3 1 2 3 x5 F 3 32 2 Remove harnesses from the guide 3 3 Connectors 1 1 Wire Saddle 2 3 Remove main switch unit 4 1 Screw 2 4 Remove Link Arm 5 x2 1 1 2 3 5 1 2 4 5 Remove Powe...

Page 107: ...UTION The main drive gears are not fastened to the metal plate Take care that the gears do not come apart F 3 35 F 3 36 Removing the Duplex Drive Unit Preparations 1 Remove Left Cover Refer to page 3 9 2 Remove Right Cover Refer to page 3 9 3 Remove Rear Cover Unit Refer to page 3 10 4 Remove Main Fan Unit Refer to page 3 11 Procedure 1 Remove Duplex Drive Unit 1 3 Screw 2 x3 1 2 2 CAUTION Be sure...

Page 108: ...olenoid Preparations 1 Remove Right Cover Refer to page 3 9 Procedure 1 Remove main switch unit 1 1 Screw 2 1 Connector 3 1 2 3 2 Remove Cassette Pickup Solenoid 1 1 Screw 2 1 Connector 3 1 2 3 F 3 38 F 3 39 Removing the Multi purpose Solenoid Preparations 1 Remove Left Cover Refer to page 3 9 Procedure 1 Remove Multi purpose Solenoid 1 1 Screw 2 1 Connector 3 2 Wire Saddle 4 x2 4 2 1 3 F 3 40 ...

Page 109: ...versal Solenoid Removing the Duplex Reversal Solenoid Preparations 1 Remove Left Cover Refer to page 3 9 2 Remove Right Cover Refer to page 3 9 3 Remove Rear Cover Unit Refer to page 3 10 4 Remove Main Fan Refer to page 3 19 5 Remove Duplex Drive Unit Refer to page 3 21 Procedure 1 Remove Duplex Reversal Solenoid 1 1 Connector 2 1 Screw 3 1 2 3 F 3 41 ...

Page 110: ...r Scanner Unit Preparations 1 Remove Right Cover Refer to page 3 9 2 Remove Left Cover Refer to page 3 9 3 Remove Rear Cover Unit Refer to page 3 10 4 Remove Upper Cover Unit Refer to page 3 11 Procedure 1 Remove Laser Scanner Unit 1 1 Sponge 2 1 Connector 3 1 Flat cable 4 4 Screw 5 x4 x2 1 2 4 5 5 5 3 F 3 42 CAUTION Do not disassemble the laser scanner unit at a field It may cause a malfunction F...

Page 111: ...roller and do not touch the sponge parts 1 Press Release Button 1 and open Front Cover Unit 2 2 Pinch the Holder 1 and Remove It In the Direction Of the Arrow 3 Remove the Transfer Roller 2 In the Direction Of the Arrow 1 2 F 3 44 Removing the Registration Unit Preparations 1 Remove Left Cover Refer to page 3 9 2 Remove Right Cover Refer to page 3 9 3 Remove Rear Cover Unit Refer to page 3 10 4 Re...

Page 112: ...assembly Assembly Image Forming System Removing the Registration Unit Disassembly Assembly Image Forming System Removing the Registration Unit 3 Remove gear cover 3 and Registration Unit 1 5 Screw 2 1 2 2 2 3 x5 F 3 47 ...

Page 113: ...Refer to page 3 10 4 Remove Duplex Reverse Sensor Unit Procedure CAUTION When removing the fixing assembly perform the operation after the fixing assembly is surely cooled The fixing assembly just after printing may cause burn injury 1 Close Front Cover and remove 3 gears F 3 48 Points to Note at Installation Fit the Protrusion 2 of the Gear 1 With the Cut off of the Gear 3 and Install it Fit the ...

Page 114: ...emoving the Fixing Unit 2 Remove transport guide 1 2 harness guide 2 5 Connector 3 1 2 3 x5 3 Remove Feed guide 1 1 Screw 1 F 3 50 F 3 51 4 Remove Fixing Unit 1 3 Connectors 2 1 Terminal 3 2 Screws 4 x2 x4 1 2 2 3 4 4 CAUTION Do not disassemble the Fixing Unit at a field It may cause a malfunction F 3 53 F 3 52 ...

Page 115: ...uch the surface of the Cassette Pickup Roller when removing or mounting it 1 Remove Cassette 2 Lift Lever 1 and move Duplex Feed Unit 2 downwards 1 2 CAUTION During reassembly 2 raise Lever 1 of Duplex Feed Unit and attach Duplex Feed Unit 3 to Main Unit by using 2 magnet 2 on each side F 3 54 3 Rotate left side bushing 1 in arrow direction 1 Tab 2 2 1 4 Remove Cassette Pickup Roller 1 in arrow di...

Page 116: ...ch the surface of the Cassette Separation Pad when removing or mounting it 1 Remove Cassette 2 Remove Cassette Separation Pad 1 2 Screw 2 x2 1 2 F 3 58 Removing the Multi purpose Pickup Roller CAUTION Do not touch the surface of the Multi purpose Pickup Roller when removing or mounting it 1 Press Release Button 1 and open Front Cover Unit 2 1 2 3 2 Open pickup roller cover 1 3 Open pickup roller h...

Page 117: ... Preparation 1 Removing the Multi purpose Pickup Roller Refer to page 3 30 Procedure CAUTION Do not touch the surface of the Multi purpose Separation Pad when removing or mounting it 1 Open Front Cover 1 2 While pushing down the manual tray 1 insert a flatblade screwdriver into the Multi purpose Separation Pad 2 clearance and prize it open 1 2 3 Press Release Button 1 and open Front Cover Unit 2 4...

Page 118: ...4 4 Maintenance and Inspection Maintenance and Inspection Periodically Replaced Parts Consumable Parts Periodical Service Cleaning ...

Page 119: ...ce visit Component Cleaning Method Pickup Roller Sepalation Pad Wipe With A Lint free Cloth Registration Roller Registration Arm Unit Wipe With A Lint Free Cloth Transfer Guide Unit Wipe With A Soft and Dry Flannel Cloth Media Feed Belt Media Feed Guide Unit Wipe With A Lint Free Cloth Fixing Inlet Guide Wipe With Alcohol Dampened Flannel Cloth Do not clean the following components Photosensitive ...

Page 120: ...5 5 Trouble Shooting Trouble Shooting Trouble Shooting Error Codes Service Mode Version Upgrade Updater Debug log Backup Restoration by Expansion ROM for servicing and Sublog Board ...

Page 121: ... The engine test page should have a test print pattern on both sides of media as shown below F 5 1 Controller Test page The data for test charts are created in the main controller If no problem is found on the output test charts the cause may lie in the PDL input or the reader NOTE Method to display the test print It appears in the menu by pressing Status Monitor Cancel key Utility simultaneously ...

Page 122: ...ecifications The nip width of the fixing unit is not adjustable in this printer however the improper nip width may cause the poor fixing Follow the procedures below to check the nip width 1 Prepare an all black print of letter size that is printed with the cartridge for this printer beforevisiting the user 2 Load the printed sheet facing UP in the printer cassette 3 Open the face up cover 4 Print ...

Page 123: ...ssembly side does not have induction while the assembly is removed replace the assembly 3 Reconnect the connector on the Main Motor 4 Replace the Main Motor 5 Replace the Engine Controller PCB E014 0000 Title Main motor error Detection description Main motor failure is detected Remedy 1 Reconnect the connector on the Main Motor 2 Replace the Main Motor E Code Detail Code Item Description E06F 0068...

Page 124: ...ction description Device access error Remedy Turning OFF and then ON the main power executes auto recovery When this error occurs the firmware downloaded by the CDS Updator will be lost E Code Detail Code Item Description E602 1313 Title Device access error Detection description Device access error Remedy Turning OFF and then ON the main power executes auto recovery When this error occurs the firm...

Page 125: ...ntroller PCB E733 0004 Title Printer communication error Detection description Command error Remedy 1 Turn OFF and then ON the main power 2 Replace the Main Controller PCB E733 0006 Title Printer communication error Detection description An unknown communication error Remedy 1 Turn OFF and then ON the main power 2 Replace the Main Controller PCB E740 0002 Title Detected the injustice of the Mac ad...

Page 126: ...1 94 Internal paper jam 1 98 Door open jam 1 9C Wind up jam 1 A0 Reversal unit jam 1 A1 Reversal unit jam 2 00 Unknown area 01 Feed slot 1 resist position area 02 Feed slot 2 resist position area 03 Feed slot 3 resist position area 07 Resist position cartridge area 08 Cartridge fixing roller area 09 Fixing unit roller paper output unit area 0C Duplex reverse unit and adjacent area 0D Duplex Feed u...

Page 127: ...default OFF Do not use the USB host function SUBLOG TO USB To output sublog to the USB memory It can be used regardless of the USB H setting Note It cannot be executed more than 2 times consecutively Since automatic recording of sublog can no longer be performed when executed once be sure to turn OFF and then ON the main power after execution MEAP LBP6680x Only MEAP PN To specify the port number o...

Page 128: ...o ON from RDS 3 After an error occurs record the debug log to the USB memory 4 Turn OFF and then ON the power PANEL GR Item Description PANEL LOCK To perform access restriction for each key on the Control Panel ON Enable the panel lock function OFF Disable the panel lock function T 5 7 T 5 8 T 5 9 F W UPDATE GR Item Description USB To upgrade all firmware using the USB NETWORK To upgrade all firmw...

Page 129: ...using the broadcast packet default 2 Recover from sleep by WSD and do not have the function to recover from sleep by the old utility using the SNMP search broadcast packet 3 Enable recovery from sleep by the old utility and do not recover from sleep by WSD Description of terminology WSD Web services on devices A protocol to easily set up connection and use of various devices connected to the netwo...

Page 130: ...kept as well causing the log volume to become large Use this item for users who want to keep logs precisely 0 Keep unicast to the own machine only default 1 Keep all filter logs IPTBROAD Transmission to IPv4 multicast address broadcast address and subnet broadcast address is allowed even if the default policy is set to Reject in the IPv4 transmission setting In addition IPv6 multicast address tran...

Page 131: ...CDS via Internet Firmware CDS Host Machine Done Restart Automatically restarted Updater Firmware Temporary Memory Space Write the firmware Activate the machine with the new firmware version UST Firmware Internet Firmware Only LBP6680 F 5 3 Checking the Version In order to check the model name and the version it is necessary to output a status print 1 Utility Menu Configuration Page Utility Menu Co...

Page 132: ...rver Professional Edition Microsoft Windows XP Professional Home Edition Microsoft Windows Server 2003 Edition Microsoft Windows Server 2008 Edition Microsoft Windows Vista Microsoft Windows 7 Mac OS X 10 4 x Mac OS X 10 5 and later 32 bit 64 bit processor version available PC The OS listed above operates Memory RAM 128MB or greater Hard disk 100MB or greater Display Resolution 640 x 480 pixel or ...

Page 133: ...User Maintenance Update Firmware User Maintenance Update Firmware Special Print Mode Substitute Size Special Print Mode A 2 Select USB Update Firmware USB Network 3 Select Yes Execute Yes No F 5 6 F 5 7 F 5 8 4 A reset starts and UPDATEMODE READY is displayed UPDATEMODE READY 5 Carrying out the file of UST in the connected PC side 6 Write down the firmware version to upgrade and click the Next but...

Page 134: ...Firmware Trouble Shooting Version Upgrade Version Upgrade Using UST Downloading the Firmware 7 Click the Next button 8 Select the USB connection device and click the Next button F 5 12 F 5 13 9 Click the Start button 10 When the warning screen is displayed click the Yes button F 5 14 F 5 15 ...

Page 135: ...WNLOADING XX and UPDATING XX are displayed in the display of the host machine during downloading XX shows the progress degree 11 When downloading is completed click the OK button The host machine automatically restarts up 12 Perform Configuration Page print via the user mode and make sure that the firmware version matches the information written down in Procedure 2 Utility Menu Configuration Page ...

Page 136: ...ion allowed Remote Update T 5 14 a UGW linked Download and Update Full Remote Update If the device is linked to UGW and the distribution schedule and update setting are registered on UGW in advance full remote firmware update is available Upon downloaded from CDS the firmware is updated on the device UGW 1 Set up customers device types distribution schedule and the command for download 3 Give a fi...

Page 137: ...I UGW linked Firmware Checking firmware compatibility Yes Checking special firmware Yes Checking latest firmware version Yes Registering deleting firmware distribution schedule Yes Confirming and downloading firmware Yes Yes Updating downloaded firmware Yes Cancelling downloaded firmware Yes Acquiring firmware distribution information registered from UGW Yes Notifying firmware version information ...

Page 138: ... Local UI Distribution setting Download Via User mode Remote UI Apply Update Via User mode Remote UI Download via SST Update via SST Firmware acquisition 1 Schedules for UGW linked distribution are maintained on CDS F 5 21 MEAP Application Installation Flow MEAP application installation method using service mode is not provided Be sure to use the user mode to install Operator of each company User ...

Page 139: ...al or Log Out button in the setting of Remote Login Service via SMS When a user exits Web browser without clicking Portal button in the setting of not to use Remote Login Service via SMS When a user exits Web browser without clicking Log out from SMS or To Remote UI button Wait for EOJ end of job Function Firmware update will be triggered only after the following jobs are completed This is the Upd...

Page 140: ...ting of Sales Company s HQ should be changed before obtaining firmware distributed from CDS Unless the setting is changed properly the desired firmware may not be able to be selected Market Default Setting of Sales Company s HQ Setting of Sales Company s HQ after Change Canada US CA Latin America US LA Go to the following screen to change the setting of Sales Company s HQ Service Technician Settin...

Page 141: ... available 1 You can log in it from a browser on a PC connected in a network Type the address https machine s IP address 8443 svm F 5 23 2 Type the password 28 then log in it Caution In the case of the following you cannot log in even if you input a right password The other user is using Register Update Software Management Settings The other user is using Register Update Software in normal Remote ...

Page 142: ...ion dialog is displayed If there is no problem select Yes In this the URL of the delivery server and setting editing of the log output level are the end F 5 26 Communication Test This section describes how to check if the communication is normally done to the distribution server and or the file server Note CDS Server and RDS Server are different So carry out the communication test with both Embedd...

Page 143: ...ink Service Technician Setting of Device Service Mode SERVICE MODE FUNCTION GR MEAP CDS UGW Off On Setting of UGW WebPortal In Customer Management screen set Do not distribute firmware to Distribute firmware Sales Company s HQ Setting of Authorities on UGW WebPortal See Analysis Firmware Distribution Information to grant the appropriate authorities to each account NOTE See imageWARE Remote Operato...

Page 144: ...nabled CDS MEAP Off Remote UI screen of Updater when the setting is enabled CDS MEAP On F 5 30 F 5 31 Enabling Manual Update Button of User Mode Remote UI To allow users to install firmware from Updater using the file on Local PCs the setting of firmware installation should be set to ON for users in advance Service Technician Setting of Device Service Mode SERVICE MODE FUNCTION GR MEAP CDS FIRM Of...

Page 145: ...de Service Technician Setting of Device Service Mode SERVICE MODE FUNCTION GR MEAP CDS LVUP On Off Remote UI screen of Updater when the setting is not enabled CDS LVUP Off Remote UI screen of Updater when the setting is enabled CDS LVUP On Caution CDS LVUP CDS LVUP is default On in LBP6680 EU model It is default Off in LBP3480 US model F 5 34 F 5 35 ...

Page 146: ...e below for logs output in each level F 5 36 F 5 37 Log Level Log Output Trace Information Important Message Ordinary Error System Error 0 Yes 1 Yes Yes 2 Yes Yes Yes 3 Yes Yes Yes Yes 4 Yes Yes Yes Yes Yes NOTE This list shows the contents of the Log Output Log Output Description Trace Detailed logs for debug Information Logs related to operations done on the system Important Message Update logs ...

Page 147: ...n Installation Logs and Firmware Update Logs 1 Select Settings Registration License Other Register Update Software Display Logs Communication Test from management mode of Remote UI Note You can also access from Register Updater Software Management Settings Display Logs Communication Test 2 Press Update Logs button F 5 38 3 Press Switch button 4 System Option MEAP Application Installation Logs and ...

Page 148: ...s 1 Select Settings Registration License Other Register Update Software Display Logs Communication Test from management mode of Remote UI Note You can also access from Register Updater Software Management Settings Display Logs Communication Test 2 Press System Logs button F 5 40 3 Press Switch button 4 Updater internal logs are displayed Note When you acquire the logs do copy and paste of it F 5 4...

Page 149: ...h the function to wait for job completion When the following jobs exist at the time of firmware update firmware update processing is not executed until job completion When the firmware update processing is not executed more than 10 minutes it will be timeout error Printing I FAX NOTE To contacts registered for E mail notification on UGW the E mail is sent from UGW upon completing firmware update F...

Page 150: ...er Update Software Delivered Update 2 Press the Delete Scheduled Delivery button 3 Check the description of the scheduled delivery and execute the operation F 5 45 F 5 46 4 As the deletion result is displayed check that it has been deleted and then press the OK button This concludes Deleting the Scheduled Firmware Delivery Updating the Downloaded Firmware Application of Firmware Here is explained ...

Page 151: ...firmware downloaded by the Updater 1 From the administrator mode of the remote UI select Settings Registration License Other Register Update Software Delivered Update 2 Press the Delete Firmware button 3 Check the downloaded firmware to be deleted and execute the operation 4 As the deletion result is displayed check that it has been deleted and then press the OK button This concludes Deleting the ...

Page 152: ...mation and logs update logs system logs are inherited in the upgraded version How to Replace Controller Boards Main Controller Board PCB including SRAM The network and service mode setting should be set again after initialization See Preparation in Version Upgrade of this manual for details How to Replace Devices All settings should be set again because no data are inherited See Preparation in Ver...

Page 153: ...ore A The previously downloaded firmware in the method of UGW linked download will be overridden by the subsequently downloaded one This is because only one downloaded firmware can be held on the device The firmware downloaded in the method of Service mode linked download and UGW linked download can be checked deleted from User mode but cannot be updated so it cannot be updated by the user unnotic...

Page 154: ...micolon when you enter multiple E mail addresses in the field No 9 Q How long does the firmware update take A Approx 10 min However this does not include the download time Download time relies on the network environment FAQ on Installing MEAP Application System Option No 1 Q What happens if a MEAP application is installed in the system with insufficient storage free space A An error message is sho...

Page 155: ...linked Download Yes Yes Yes For install Application Installation Method Network Settings Enabling Install Application Options Button of User Mode Remote UI LMS linked Installation Yes LMS linked installation via Remote UI Yes Yes T 5 21 T 5 22 No 2 Q How can operations using Updater be masked on the users side A Be sure to perform the following from the service mode Masking Firmware Installation S...

Page 156: ...ck the network At the time of file download Communication error to the delivery server occurred Check if the network environment is correct to solve the cause of the error occurrence If the network environment of the device is correct obtain the log etc Refer to System Management Operations under Version Upgrade of Updater in Chapter 6 Troubleshooting of this manual and contact Support Div of the ...

Page 157: ...stem Management Operations under Version Upgrade of Updater in Chapter 6 Troubleshooting of this manual and contact Support Div of the sales company again 10 Delivery Server Connect OK File Server Retrieve Failed Error Code xxxx Delivery Server Connect OK File Server Retrieve Failed Error Code XXXX Due to no return of data for the communication test time out in HTTP communication no response for 1...

Page 158: ...e If the network environment of the device is correct obtain the log etc Refer to System Management Operations under Version Upgrade of Updater in Chapter 6 Troubleshooting of this manual and contact Support Div of the sales company No return of notifying version information Network cable was disconnected during notice of version information Re connect the network cable and re execute the job If i...

Page 159: ...ual and contact Support Div of the sales company Immediate download error dialogue An internal error occurred at the time of requesting firmware delivery information Re execute the job If it recurs obtain the log etc Refer to System Management Operations under Version Upgrade of Updater in Chapter 6 Troubleshooting of this manual and contact Support Div of the sales company During the download all...

Page 160: ...f it recurs obtain the log etc Refer to System Management Operations under Version Upgrade of Updater in Chapter 6 Troubleshooting of this manual and contact Support Div of the sales company Manual update main screen Automatic update main screen Updated version was different from the ordered version Re execute the job If it recurs obtain the log etc Refer to System Management Operations under Vers...

Page 161: ...sion Upgrade of Updater in Chapter 6 Troubleshooting of this manual and contact Support Div of the sales company 15 Applicable firmware is not registered On site error dialogue At the user site no latest firmware exists This means the current firmware is the latest so this error has no impact But when the latest firmware to be retrieved must exist e g released new firmware information has been not...

Page 162: ... code 000 See Error code list Error Code The error code list is shown below Remedy are error codes of and for all the error codes out of the list contact Field Suppot Group in the sales company Error Code hex number Description Remedy Cause of error The first digit Error field The second digit Operator The 3rd 4th digits Method category The 5th digit Category code The 6 8th digits Description code...

Page 163: ...n the data entry items and the retrieval type is other than the latest 0 0 6 The retrieval type in the data entry item is special and registration ID and individual Password are not set Operator did not enter registration ID and individual Password 0 0 7 The retrieval type in the data entry item is special and Operator is not Service person 0 0 8 As to the device serial number in the data entry it...

Page 164: ...e license keys were issued more than the defined number of times for the same device serial number 0 0 7 No device product exists applicable to the optional product 0 0 8 No product exists applicable to the device serial number 0 0 9 The product of the entered license access number cannot be used with this device because the settings of the sales company are incorrect 0 0 A No product linked to th...

Page 165: ...topped 1 0 2 Processing SOAP communication now 1 0 3 The function type is not matched 1 0 4 An invalid SOAP response error 2 0 1 An internal error about application information 2 0 2 config xml is NOT FOUND 2 0 3 type xml is NOT FOUND 2 0 4 An error in binding type xml 2 0 5 An error in creating a service tab 2 0 6 A runtime error in performing the web method 2 0 7 An unknown host error in perform...

Page 166: ...d to connect the eRDS 1 0 2 No response from eRDS 1 0 3 No notice of start from the eRDS 1 0 4 Error of socket reading 1 0 5 Socket communication time out 7 Other internal codes 0 0 2 One of installation start or authorization failed When installation or authorization failed it is regarded as an error 0 3 x An internal error in processing the installation 1 x x An error by using invalid API 2 x x ...

Page 167: ...d anywhere It is stored in the Sublog Board and its content is stored even when the power is turned OFF to be displayable when the power is turned ON again The Sublog Board has a limited capacity and when the log exceeding this storage number is attempted to be stored the log is deleted in the order of length of time stored Effective Instances of Collecting Debug Log The error occurs only at the c...

Page 168: ...the board and confirm that LED1 turns on If LED1 does not turn on You need change battery CAUTION There is danger of explosion if the battery is replaced with an incorrect type Replace it only with the same type of battery Dispose of used batteries according to the manufacturer s instructions 1 Check that the power supply of the host machine is OFF Remove the cover on the right side of the host ma...

Page 169: ...ss of the host machine from the command prompt of PC 2 Enter service mode of the host machine Select LOG Gr SERVICE MODE ADJUST GR OPTION GR FUNCTION GR LOG GR 3 Select SUBLOG FTP GET LOG GR SYSTEM LOG Logging Utility SUBLOG FTP GET DEBUGLOG SW F 5 54 F 5 55 4 Select YES Execute Yes No 5 The host machine restarts and after blinking STARTING is displayed on the panel DL T FTPD OK is displayed DL T ...

Page 170: ...event the log from becoming garbled cd BOOTDEV BOOT get SUBLOG BIN Note To change the name of Sublog enter get SUBLOG BIN Any_name F 5 59 C Users 1234 ftp 172 16 1 170 Connected to 172 16 1 170 220 DRY FTP server ready User 172 16 1 170 none guest 331 Password required for guest Password 230 User logged in ftp bin 200 Type set to I ftp cd BOOTDEV BOOT 250 CWD command successful ftp get SUBLOG BIN ...

Page 171: ...ouble Shooting Debug log Collecting Sublog Collecting log Trouble Shooting Debug log Collecting Sublog Collecting log 12 Check that the log is stored at the specific location on the PC Windows C Users User name F 5 62 ...

Page 172: ...og Board to which data was backed up exported and Expansion ROM PCB to an unused Main Controller PCB which has not been installed to the machine Data cannot be migrated to a Main Controller PCB which has ever been used even if only once Prerequisites NOTE The battery on Sublog Board is located at BATS1 CR2032 Push SW1 on the board and confirm that LED1 turns on If LED1 does not turn on You need ch...

Page 173: ...y since data cannot be exported from the faulty Main Controller PCB Yes After turning OFF the power remove the Sublog Board and the faulty Main Controller PCB from the machine Before installation to the machine install the Sublog Board to which data was exported attached with the Expansion ROM to an unused Main Controller PCB END Install the above unused Main Controller PCB to the machine and turn...

Page 174: ...rn OFF the power and remove the faulty Main Controller PCB and the Sublog Board to which data was exported CAUTION Install the Sublog Board to which data was backed up exported and Expansion ROM PCB to an unused Main Controller PCB which has not been installed to the machine Data cannot be migrated to a Main Controller PCB which has ever been used even if only once F 5 67 F 5 68 Restoration Proced...

Page 175: ... OFF the power and remove the Sublog Board F 5 70 Others Deletion Erase When the data is not imported although it was exported it needs to be deleted to prevent leakage of information 1 Install the Sublog Board containing data to be deleted attached with the Expansion ROM to the Main Controller PCB 2 Turn ON the power and select NVRAM erase and then delete the information stored in the Sublog Boar...

Page 176: ...tion Sublog R W error When the same data cannot be read 3 consecutive times due to Sublog Board error the error message is displayed and the operation is stopped NVRAM write error When information cannot be written to an unused Main Controller PCB for some reasons the error message is displayed and the operation is stopped Sublog data not found When the export data is not stored in the Sublog Boar...

Page 177: ... General Timing Chart General Circuit Diagram LIst of Signals Appendex ...

Page 178: ...ools Solvents and Oil List Service Tools Special Tools No special tools are required for servicing this printer other than the standard tools Solvents and Oil List No Type Purpose Remark 1 Lubricant Apply to gear MOLYKOTE EM 50L Dow Corning Corporation Tool No HY9 0007 T 6 1 ...

Page 179: ...solenoid SL2 Main Fan FM1 Transfer Charging Bias Fixing Heater Primary Charging Bias DC Developing Bias Main Motor M1 Primary Charging Bias AC Laser Diode BD Output signal BDO Print start command EEC12 Scanner Motor Operation TOP sensor PS912 Fixing delivery sensor PS915 Power switch ON WAIT STBY INTR PRINT LASTR STBY 19 20 17 18 15 16 13 14 11 12 9 10 7 8 5 6 3 4 1 2 F 6 1 ...

Page 180: ...D 5V LVDS0_P LVDS0_N LVDS1_P LVDS1_N 1 1 COR2 COR1 7 1 6 5 4 3 2 8 9 10 11 12 13 J120F 13 12 11 10 9 8 2 3 4 5 6 1 7 J1F 2 1 CN2F 2 1 J502F 1 2 3 J1211F 1 2 J1212F 1 2 3 4 5 J5001L 1 2 3 4 5 J5001D 1 2 3 4 5 J504F 1 2 3 4 J531F 1 2 3 4 J8F 2 3 1 J4_PAN 1 2 1 2 1 2 3 4 J1103F 1 2 3 4 J802F J3 1 2 3 4 5 6 7 8 9 10 11 13 12 J301 J4 1 2 3 4 5 6 7 8 9 10 11 13 12 J801 J5001H J1113 SOLD71 SOLD70 2 3 1 J...

Page 181: ...nance IMPORT EXPORT EXPORT USB memory Yes FUNCTION GR ECONF EXPORT GENERAL DEPEND SECURITY ALL USB memory Sublog Expansion Board Sublog Board SERVICE DATA Main Controller PCB Clear Clear 3 Serial Number Only non counter charge model Main Controller PCB Clear No Yes 6 Sublog Expansion Board Sublog Board Number of the printed pages Only non counter charge model Clear No No 7 8 Main Controller servic...

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