Canon LASER CLASS 730i, Service Manual

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LASER CLASS 730i/720i/710 Chapter 4: Maintenance and Service
4-25
d) New error codes and recovery methods
Those error codes that have been added starting with the product and those error codes for
which remedies unique to the product are offered are shown together with causes and
remedies, where applicable.
#001 [TX] Document has jammed
Cause: The document jammed in the fax machine.
Solutions:
Remove the document and transmit/copy again.
Cause:
The document width size or thickness does not meet the standards.
Solutions: Use a copy machine to copy the document to LTR or other standard size
paper, then transmit that copy.
Cause:
Internal structure defect.
Solutions:
(1) Check if the document sensor (DS) and document edge sensor
(DES) are operating correctly using the methods given in this
chapter, 6.7 Faculty Tests, Test mode [6] Faculty test, [3] Sensor
tests.
(2) Check the Sensor board (J1) and SCNT board (J805) connections.
(3) Check the document edge sensor (DES) and SCNT board (J801)
connections.
(4) Make a copy,and make sure that the document read motor is
operating corrctly.
(5) Check the document read motor and SCNT board (J803)
connections.
(6) Replace the Sensor board.
(7) Replace the document edge sensor (DES).
(8) Replace the document read motor.
(9) Replace the SCNT board.
#003 [TX/RX] Document is too long, or page time-over
Cause: One page of the document was longer than 39.4 inches (1 meter) or
transmission/copying took longer than the regulated time (32 minutes).
Solutions:
(1) Use a copy machine to copy the document onto serveral shorter
page, then tranmit/copy.
(2) Raise the page timer value with Service Data #1 SSSW SW12.
Cause:
Reception took longer than the regulated time (32 minutes).
Solutions:
(1) Have the other party split the document over multiple pages and
receive it that way.
(2) Contact the other party and check the cause.
(3) Raise the page timer value with Service Data #1 SSSW SW12.
Cause:
Internal structure defect.
Solutions:
(1) Check if the document edge sensor (DES) are operating correctly
using the methods given in this chapter, 6.7 Faculty Tests, Test
mode [6] Faculty test, [3] Sensor tests.
(2) Check the document edge sensor (DES) and SCNT board (J801)
connections.
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