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Error Codes
If
your copy, sending (TX)/receiving (RX), fax, or print job turns out unsuccessful, check for an error
code to identify the problem. Error codes can be found in the log of the System Monitor screen, or
are printed on the communication reports.
# 0001
Cause
Paper or originals are jammed.
Remedy Remove any jammed paper or originals.
# 0003
Cause
Communications that take longer than the preset time (64 minutes) caused the error.
Remedy 1 Reduce the resolution or divide the document into two or more parts, and then try sending it
again.
Remedy 2 When receiving a document, ask the sender to either reduce the resolution at which the
document is scanned or divide the document into two or more parts before sending it.
# 0005
Cause 1
The recipient did not answer within 35 seconds.
Remedy
Confirm that the recipient's machine is able to communicate, and try again.
Cause 2
The recipient's machine is not a G3 fax.
Remedy
Check the type of receiving machine with the receiving party.
# 0009
Cause 1
There is no paper.
Remedy Load
paper.
Cause 2
The paper drawer is not correctly inserted into the machine.
Remedy
Insert the paper drawer properly.
# 0012
Cause
The document could not be sent because the recipient's machine was out of paper.
Remedy
Ask the recipient to load paper into their fax machine.
# 0018
Cause
The recipient's machine did not respond when your machine retried sending documents.
Remedy
Confirm that the recipient's machine is able to communicate, and then try again.
Cause
The documents could not be sent because the recipient's machine was busy.
Remedy
Confirm that the recipient's machine is able to communicate, and then try again.
