Canon
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
4.
Warranty Parts for Repair
The APRFs (Authorized Parts Repair Facilities) are authorized by
Canon USA to repair circuit boards for various Canon products. The
APRF program is designed to help your dealership reduce service costs
by having circuit boards repaired instead of purchasing brand new
boards. Each circuit board is live tested and updated to the latest
firmware version prior to returning it to your dealership.
Parts specified on the Canon USA Repairable Parts List must be
prepaid and shipped directly to one of the following Authorized Parts
Repair Facilities. Log on to the Canon USA e-Support Web site at
http://www.support.cusa.canon.com
to view the Canon USA Repairable
Parts List. Go to the Warranty tab, Part Repair Facilities, Repairable
Parts List. See
Figure 2 – e-Support: Authorized Parts Repair Facilities
for more details.
Hytec Dealer Services, Inc.
3600 Vineland Road (Suite 121)
Orlando, FL 32811
Nation-Wide Repair Service, Inc.
16151 Foster Street
Overland Park, KS 66085
Telephone: 1-407-297-1001
Customer Service: 1-866-655-8676
Customer Service:1-800-883-1001
Technical Support: 1-800-798-1814
Technical Support: 1-888-883-2001
Fax: 1-913-631-8372
Fax: 1-407-297-4310
Repairable parts (under warranty) are repaired free-of-charge by the
APRFs. Usually, the turnaround time is approximately five (5) business
days. Once repaired and tested, the parts are shipped back to your
dealership via UPS Ground.
If a part is not repairable, the APRF will contact your dealership, and
Canon USA’s Warranty Control Section will issue a credit to your
account.
To check the status of your part, please contact the APRF.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
March 2015
Rev. 2
Page 62
Summary of Contents for imageRUNNER ADVANCE C7055
Page 1: ...Canon Service Guide ...
