Comm
on
Proc
ess
(Bef
or
e)
Procedure
Detail
Note
Time
Verify Customers’
Concern
Ask the customer about the condition of the machine
and validate any issues they have.
Ask Questions to find out if there are any following
issues on the machine?
1.Copy Quality
2.Jamming
3.ERROR
4.Other issues (Copier Only)
5.No Problem
Point:
-
To perform efficient maintenance, we need to
ask the customer about the machine condition.
Check the Serial
Number
Ensure the serial number on the machine matches the
serial number that you are dispatched to.
Point:
-
If the serial number is incorrect and there is
more than one machine at the account that is
down please notify dispatch.
Perform COM-TEST
COPIER > Function > INSTALL>COM-TEST
If COM-TEST is NG, fix this issue at first. If you can’t
fix this issue please insure the issue is resolved
prior to leaving the account.
C1
1
min
Check
1
min
Scan
1
min
Check
1
min
COM TEST
COM TEST
C2
C3
iR ADV C5500 series Advance Maintenance Guide
