Canon imageRUNNER ADVANCE C3325i Service Manual Download Page 85

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imageRUNNER ADVANCE C3300 Series Service Guide

B. Canon USA Support Offerings

The following support offerings were established to deliver high-quality, timely

technical support services, and product information to Canon dealerships.

These support services cover areas, such as system and user software,

networking and connectivity issues, electro-mechanical operations, and other

hardware servicing.

Canon USA Technical Support Center

The TSC is the only way to resolve technical support issues on all BISG

(Business Imaging Solutions Group) products. The hours of operation

for live, nationwide, toll-free support are Monday to Friday, 9 AM to 8 PM

EST (Eastern Standard Time) (hardware), and Monday to Friday, 9 AM

to 6 PM EST (software and connectivity).

To facilitate support, the TSC strives to meet these expectations:

•

Deliver quality support to authorized dealerships by providing

assistance to trained Systems Engineers and Technicians. Then, it is

the responsibility of the authorized dealer to provide all technical

support for the end-user. The TSC does not engage the end-user

directly.

•

Collaborate with the caller to gather all the details that pertain to the

issue, provide technical information, guidance, and troubleshooting

information. The TSC documents every interaction in the Customer

Relationship Management System.

•

Make every effort, and use all available resources, to resolve the

issue in the most efficient and timely manner.

•

The TSC may, at its discretion, escalate a case to the Regional Field

Support Staff or Engineering group after all reasonable

troubleshooting options have been used. For hardware-related

issues, a DES for the imageRUNNER ADVANCE C3300 Series is

required to escalate issues to Field Support Staff. The DES must

have worked on the problem directly before the TSC can escalate

the issue to the Field Support Staff. See

Table 26 – Canon USA

Support Escalation Flow Chart

, on p. 79.

Note:

To escalate issues to the Field Support Staff, a DES must contact the

TSC and visit the site at least once.

imageRUNNER ADVANCE C3300 Series

Service Guide

May 2015

Page 78

Summary of Contents for imageRUNNER ADVANCE C3325i

Page 1: ...S Se er rv vi ic ce e G Gu ui id de e ...

Page 2: ...TANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE C3330i C3325i SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITH...

Page 3: ...om the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Support Web sites noted above Please make certain tha...

Page 4: ...th PDF Kit A1 16 2 Universal Send Security Feature Set D1 16 3 Universal Send Digital User Signature Kit C1 16 4 Super G3 FAX Board AR1 16 5 Super G3 2nd Line Fax Board AR1 16 6 Remote Fax Kit A1 16 C Connectivity Options 17 1 Web Access Software H1 17 2 USB Device Port E4 17 D Data Security and Wireless Options 17 1 Encrypted Secure Print Software D1 17 2 iR ADV Security Kit L1 for IEEE 2600 1 Co...

Page 5: ...ANCE Desktop 29 2 imageRUNNER ADVANCE Quick Printing Tool 29 3 imageWARE Document Server 29 4 imageWARE Scan Manager DS 30 5 eCopy PDF Pro Office 30 B Scan Management Software 31 1 Workflow Composer and Connectors 31 2 Authorized Send 31 3 uniFLOW Scanning 31 4 ADVANCE Cloud Portal 31 5 eCopy ShareScan 31 C Print Output Management Software 32 1 Direct Print Scan for Mobile 32 2 uniFLOW 32 3 AA PRI...

Page 6: ...very System Web Site 51 J Recommended System Engineer Requirements 52 K Firmware Upgrades Using the Service Support Tool 53 L Computer Requirements for Downloading Firmware 54 M Hard Disk Drive Handling 54 N Special Tools 55 O Consumables 56 P Consumable Parts 58 Q Periodically Replaced Parts 60 R Periodic Maintenance 60 S Counters 62 T MEAP Counter 64 X Suggested End User Customer Service Offerin...

Page 7: ...ER ADVANCE C3300 Series Service Guide XII Appendix 83 A Specifications 83 B Main Unit Limited Warranty 95 C List of Tables 96 D List of Figures 97 imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page vi ...

Page 8: ... connection to connect to other imageRUNNER ADVANCE host models with an Advanced Box This enables the imageRUNNER ADVANCE C3300 Series machine to act as a client and share the Scan and Print functions from the Advanced Box of the host imageRUNNER ADVANCE machine Client imageRUNNER ADVANCE C3300 Series machines can also share remote address books send and receive fax documents using the Remote Fax ...

Page 9: ...ed RIP Energy Saver LED key and improved handling of originals Remote Auto Shutdown and Weekly Shutdown Timer support Toner signal alarm pre toner low alarm and toner bottle count up alarm Ability to detect when a new toner bottle drum unit and fixing unit has been installed The ability to continue printing in B W when there is a CMY drum error Faster firmware upgrade time with the Parallel Update...

Page 10: ...Disk Drive1 Approximately 250 GB Used Space 215 GB Warm Up Time at a room temp of 68 F 20 C 2 After Power ON3 Approximately 34 seconds From Sleep Mode Approximately 10 seconds From the Quick Startup Settings for Main Power Mode4 Approximately 7 seconds FCOT First Copy Output Time Full Color Approximately 8 2 seconds B W Approximately 5 9 seconds Power Consumption5 Maximum Approximately 1 5 kW In t...

Page 11: ...Available Send Color Universal Send Standard Scan to USB Print from USB Standard Trace Smooth PDF Kit Optional8 PDF Security Feature Set Optional9 PDF Digital User Signature Optional Fax Single Line Optional w Super G3 FAX Board AR1 2nd Line Optional w Super G3 2nd Line Fax Board AR1 Remote Fax Optional w Remote Fax Kit A1 As client only Network Standard Ethernet 10 100 1000Base TX Remote UI Stand...

Page 12: ...nly and are subject to change without notice Table 2 imageRUNNER ADVANCE C3300 Series Box Contents Contents imageRUNNER ADVANCE C3330i C3325i Main Unit Support Guide Quick Operation Guide e Manual AMS Kit Software Manual CD Features of AMS Notice for Latest Software CS PS imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 5 ...

Page 13: ...VANCE C3330i11 8477B004AA imageRUNNER ADVANCE C3325i11 8478B004AA 10 Part numbers are subject to change without notice 11 Ships standard with one 100 sheet capacity Duplexing Automatic Document Feeder standard UFR II PCL PS and direct printing two 550 sheet paper cassettes 100 sheet multipurpose tray Color Universal Send OOXML support docx pptx 2 GB RAM 250 GB HDD 1000Base T 100Base TX 10Base T US...

Page 14: ...00 4781B005AA Canon Card Set A6 501 1000 4781B006AA ADF Access Handle A1 1095B001AA Braille Label Kit F1 7518A004AA Copy Control Interface Kit A121 3726B001AA Convenience Stapler B1 1727V838 10 Part numbers are subject to change without notice 12 The Cassette Feeding Unit AL1 and Cabinet Type J cannot be installed at the same time 13 The Cabinet Type J cannot be installed with the Staple Finisher ...

Page 15: ...3682B004AB PCL International Font Set A1 4821B003AA Silex Wireless Bridge SX 4600WAN 8034B003AA 10 Part numbers are subject to change without notice 22 The eLAN Electronic License Access Number is delivered via the CNA Canon Network Access Web site 23 Requires the optional Super G3 FAX Board AR1 24 Cannot be installed with the Super G3 FAX Board AR1 25 Contains multiple options Uses a single eLAN ...

Page 16: ... 2 5L with 3 Years Software Maintenance 4140B398AA imageRUNNER ADVANCE Desktop V3 1 2 20L with 3 Years Software Maintenance 4140B399AA imageRUNNER ADVANCE Desktop V3 1 2 10L NFR38 4140B400AA imageRUNNER ADVANCE Desktop 1L with 1 Year Software Maintenance Extension39 7494A752AA imageRUNNER ADVANCE Desktop 5L with 1 Year Software Maintenance Extension39 7494A689AA imageRUNNER ADVANCE Desktop 10L wit...

Page 17: ...r V2 0 10CAL NFR 4143B049AB imageWARE Document Server V2 0E 1L with 3 Years Software Maintenance41 4143B039AB imageWARE Document Server V2 0E 1L NFR 4143B045AB imageWARE Document Server 1L with 1 Year Software Maintenance Extension39 7494A696AA imageWARE Document Server V1 1 1L and DT 5L with 1 Year Software Maintenance Extension39 7494A766AA imageWARE Scan Manager DS V1 1E 1L with 3 Years Softwar...

Page 18: ...250A002AD Staple P143 1008B001AA Staple J144 6707A001AC 10 Part numbers are subject to change without notice 42 Used for Booklet Finishing only in the Booklet Finisher U1 Three cartridges per case and 2 000 staples per cartridge 43 Used for the Inner Finisher G1 Two cartridges per case and 5 000 staples per cartridge 44 Used for corner and double stapling only in the Staple Finisher U1 or Booklet ...

Page 19: ...with the Cabinet Type J B Cabinet Type J Used to adjust the height of the device with the standard paper feeding configuration Cannot be installed with the Cassette Feeding Unit AL1 C FL Cassette AX1 A replacement cassette for Paper Drawer 1 Holds up to 550 sheets 20 lb bond 80 g m 2 Paper weight 14 lb bond to 80 lb cover 52 to 220 g m 2 D FL Cassette AY1 A replacement cassette for Paper Drawers 2...

Page 20: ...approximately 50 sheets of paper LTR 14 to 20 lb bond 52 to 80 g m 2 Can saddle stitch up to 16 sheets 10 sets in LTRR LGL 11 x 17 and 12 x 18 paper sizes 16 to 21 lb bond 60 to 81 g m 2 Cannot be installed with the Staple Finisher U1 Inner Finisher G1 or Copy Tray J2 G Inner Finisher G1 The Inner Finisher G1 has a compact footprint and provides two trays for corner and double stapling The upper t...

Page 21: ...l capacity of 350 sheets The Inner 2Way Tray cannot be used with the Inner Finisher G1 Staple Finisher U1 or Booklet Finisher U1 I Copy Tray J2 Connects to the right side of the main unit and has a total capacity of up to 100 sheets of LTR paper Cannot be used with the Staple Finisher U1 or Booklet Finisher U1 J Copy Card Reader F1 Supports up to 1 000 departments or users Performs Department ID M...

Page 22: ... 2 Secure Watermark B1 Enables the user to embed hidden text in the background of copies The embedded text becomes visible when copies of the document are made on a copier Requires license activation via the LMS Cannot be used with the Document Scan Lock Kit B1 3 PCL International Font Set A1 Provides Andalé font support for the PCL driver Enables the user to print in four Asian languages Japanese...

Page 23: ...user to add a digital user signature obtained from a certificate authority to a PDF or XPS file This enables the recipient of a PDF or XPS file to verify which user signed it Requires license activation via the LMS 4 Super G3 FAX Board AR1 Provides a single line to send and receive fax documents Documents that have been created in applications can also be sent directly from a computer via a networ...

Page 24: ...V Security Kit L1 for IEEE 2600 1 Common Criteria Certification Set Not Available at Launch Enables the user to configure security settings that are required to comply with the IEEE 2600 1 standard Includes the IEEE 2600 License Certificate Bootable CD with certified system software IEEE 2600 User Manual CD Installation Manual and HDD Data Encryption Kit Cannot be used with the Super G3 Fax Board ...

Page 25: ...prevent users from performing restricted tasks such as copying sending scanning or storing specific documents Scan Lock function and identifies the user that output the document Tracking function Requires license activation via the LMS Cannot be used with the optional Secure Watermark B1 and the Job Hold function E Accessibility Options 1 Voice Guidance Kit F2 Provides visually impaired users to h...

Page 26: ...rive A Mail Box Simple The Mail Box is a data storage location in the machine that stores and handles files for printing in a format exclusively supported by this machine It enables users to store files that are scanned with this machine or data sent from a personal computer via the printer driver You can print the stored document whenever necessary using the desired settings Up to 100 mailboxes c...

Page 27: ...tered host devices to print JPEG TIFF or PDF files or store scanned documents The Advanced Box is a storage area in the host machine that stores scanned documents and Microsoft Office files that can be used on a computer There are two types of storage in the Advanced Box the Shared Space and the Personal Space For a client device to access the Advanced Box of the host device the Advanced Box must ...

Page 28: ... authentication system that enables the Administrator of the machine to personalize user access such as create personal buttons for the Quick Menu and store a user s password information and improve security by limiting user access to functions See Figure 1 for more details When users use the machine they must log on to the machine with a user account and password Figure 1 User Authentication IMPO...

Page 29: ...base inside the machine to authenticate users System Administrators can use one of these two systems or both at the same time The AMS Access Management System works with the SSO H login service and is standard on the imageRUNNER ADVANCE C3300 Series machines AMS requires that a System Administrator controls and restricts access to the device via a user s device level login or a function level logi...

Page 30: ...a Encryption Kit Optional Removable Hard Disk Kit Optional HDD Data Erase Scheduler CAUTION Canon U S A Inc is not liable for any damages resulting from the loss or corruption of data See DISCLAIMER on p ii for further details 1 Initialize All Data Settings Function The Initialize All Data Settings function is a standard function on all Canon devices This setting is available in the Management Mod...

Page 31: ...TANT Increasing the amount of times the HDD Data Erase Kit overwrites data results in a loss of job productivity 3 Document Scan Lock Kit The Document Scan Lock Kit embeds an invisible code over the entire surface of a printed document which identifies which printer printed the document and enables the user to track who printed the document The Document Scan Lock system is tamper resistant and if ...

Page 32: ... details IMPORTANT If the TPM setting is activated and the TPM chip fails the confidential information stored on the chip can only be recovered if Canon s service representative replaces the TPM chip and restores the original TPM key to the new chip Immediately back up the TPM key on a USB memory stick after the TPM setting is activated Only the System Administrator of the machine can back up the ...

Page 33: ...apability to remove the hard disk drive from the machine so it may be placed in a secure location The hard disk drive can easily be removed for secure storage on a frequent basis and can easily be reinstalled for normal machine use This option provides another layer of data security for government agencies and corporate enterprises that need to ensure that data stored on the hard disk is physicall...

Page 34: ...ive documents 2 Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the machine even after document creation using the Adobe LiveCycle Rights Management ES Server Once a Policy Protected PDF document is created on the machine with this feature...

Page 35: ...and IEEE 2600 1 optional which provide port based authentication and security to WLANs Wireless Local Area Networks Authentication involves communications between a supplicant authenticator and authentication server The supplicant is authentication software on a client device The client device the imageRUNNER ADVANCE C3300 Series machine needs the supplicant to provide credentials such as user nam...

Page 36: ...op The Quick Printing Tool enables the end user to print fax convert documents to PDF files or open PDF documents in Desktop Binder via a drag and drop action without needing to open imageRUNNER ADVANCE Desktop The user can also monitor the status of inbound and outbound print and fax jobs as well as apply print templates automatically or preview documents before printing via the Desktop Binder op...

Page 37: ...of each user and one step capture processing and release operations 5 eCopy PDF Pro Office ePPO eCopy PDF Pro Office is a network to desktop office scanning solution that enables end users to create and share PDFs edit PDF files and convert PDF files into searchable editable and fully formatted Microsoft Office or Corel WordPerfect files ePPO also enables the user to tag PDF files for accessibilit...

Page 38: ... Send permits only authorized users to scan and send documents to e mail addresses network file servers folders and fax servers An end user is able to specify scan settings such as the paper size resolution brightness and file format 3 uniFLOW Scanning uniFLOW enables users to capture and compress scanned data customize workflows for each document type or per user and archive documents 4 ADVANCE C...

Page 39: ... sensitive documents and enable users to print from any available printer on the network 3 AA PRINT Advanced Anywhere Print The AA PRINT solution combines Universal Login Manager with secure anywhere printing It is designed to provide a serverless print environment that enables end users to print and track usage from anywhere within the network to any connected device by submitting their respectiv...

Page 40: ...ore secure print jobs until the end user can authenticate and release the secure print jobs at an imageRUNNER ADVANCE device The imageRUNNER ADVANCE device then pulls the print job from the end user s client PC uniFLOW Serverless Secure Print is scalable and upgradeable to the full version of uniFLOW 4 imageWARE Enterprise Management Console and Plug ins iW EMC imageWARE Enterprise Management Cons...

Page 41: ...UNNER ADVANCE machines to business applications and business process workflows by communicating through standard Web services and HTML protocols 7 MDS Cloud The Canon MDS Managed Document Services Cloud is a PAAS Platform as a Service solution It consists of an MDS Collection and Configuration Agent which is installed at the customer s site to discover devices and gather information from a custome...

Page 42: ...s a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE machine without the need for print drivers 2 Enterprise Imaging Platform Enterprise Imaging Platform enables users to automate document and image related business processes imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 35 ...

Page 43: ... for servicing and maintaining the imageRUNNER ADVANCE C3300 Series devices and respective accessories in the field Figure 2 Learning Path for Technicians B Online Course Module Technicians can be certified on the imageRUNNER ADVANCE C3300 Series machines by taking imageRUNNER ADVANCE C3300 Series Hardware Update course online The online Hardware course module is available on Canon USA s e Support...

Page 44: ...cation includes the following models imageRUNNER ADVANCE C3330i imageRUNNER ADVANCE C3325i E Who Should Attend It is highly recommended that any technician responsible for installing servicing or supporting the imageRUNNER ADVANCE C3300 Series machines successfully complete the imageRUNNER ADVANCE C3300 Series Hardware Update Training program and pass the final assessment exam Note Our current sup...

Page 45: ...ADVANCE C3300 Series device available when taking the course G Course Equipment Windows workstation Vista 7 or higher Microsoft Internet Explorer V7 0 or higher imageRUNNER ADVANCE C3300 Series device Applicable accessories hardware and software H Service Materials The materials required for the imageRUNNER ADVANCE C3300 Series Training Program are listed in the table below Table 10 Service Materi...

Page 46: ...ly grounded outlets for the main unit It is also strongly suggested to use dedicated and properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this reference voltage to fall into a range that no longer serves as a reliable reference voltage T...

Page 47: ...ply Cord Plug Specifications Length of Power Cord Main Unit 1 120V 15 A outlet NEMA 5 15 8 5 2 6 m Cassette Feeding Unit AL1 From the main unit Staple Finisher U1 From the main unit Booklet Finisher U1 From the main unit Inner Finisher G1 From the main unit Copy Card Reader F1 From the main unit imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 40 ...

Page 48: ...t left and right sides of the machine for the proper servicing of the equipment If the Copy Tray J2 is attached to the machine keep the back of the machine at least 10 250 mm away from a wall For all other configurations keep the back of the machine at least 4 100 mm away from a wall The floor must be level with no bows and flat for the stabilization and support of the machine The minimum doorway ...

Page 49: ...DVANCE C3300 Series Service Guide Table 15 Installation Space Requirements Continued The Cassette Feeding Unit AL1 and Booklet Finisher U1 Are Attached imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 42 ...

Page 50: ...sette AX1 2 minutes FL Cassette AY1 3 minutes Copy Tray J2 1 minute Staple Finisher U1 with Buffer Pass Unit 16 minutes Booklet Finisher U1 with Buffer Pass Unit 17 minutes Inner Finisher G1 6 minutes Inner 2Way Tray J1 3 minutes Utility Tray A2 6 minutes Copy Card Reader F1 and Copy Card Reader Attachment Kit B4 13 minutes Cassette Heater Unit 41 6 minutes Main Body Heater Unit A1 3 minutes Super...

Page 51: ...ership within the UGW The ability to schedule a firmware download via the CDS Content Delivery System 2 Content Delivery System The CDS is Canon s next generation system for the delivery and installation of firmware and MEAP Multifunction Embedded Application Platform applications to imageRUNNER ADVANCE devices The advantages of the CDS include reduced service costs labor and travel and improved f...

Page 52: ...tomatic and unattended firmware updates after configuring fewer than 5 minutes Manual One time on demand Requires a technician visit every time the firmware must be updated a Method A On Site Scheduled Update The On site Scheduled Update method ensures that the device always has the latest version of firmware installed After a one time setup by a service technician the imageRUNNER ADVANCE machine ...

Page 53: ...od the service technician must enable eRDS and the CDS UGW switch on all imageRUNNER ADVANCE devices In addition the devices must be registered on the UGW For more information on registering devices on the UGW see the documentation that came with imageWARE Remote The CDS Instruction Manual includes conditions for use and acceptance of the CDS Service It also contains language to help the customer ...

Page 54: ...ans to perform tasks more efficiently In addition technology improvements and the FRU Field Replaceable Unit Program have reduced parts pricing improved the cost per copy and reduced the price of the fixing roller Finally the use of Remote Support Services provides your dealership with remote meter reading and service monitoring capabilities using imageWARE Remote as well as the ability to maintai...

Page 55: ...tomer site and end users Canon USA suggests the following tasks as possible options designed to enable dealerships to reduce service costs and maintain uptime for the customer Device installation by an end user or a less skilled person such as a junior technician Select parts replacement by an end user or a less skilled person such as a junior technician The imageRUNNER ADVANCE C3300 Series machin...

Page 56: ...dia To import these settings to a new or replacement device use the Remote UI or import them via the Service Mode from USB memory media For more information on the DCM see the imageRUNNER ADVANCE C3300 Series Service Manual 2 Device Migration Navigator The Device Migration Navigator is an application that helps the service technician select the best migration tool Remote UI or USB memory media to ...

Page 57: ...erial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figure 3 License Management System If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial number license access number and license key Notes The license access number comes with the software Keep the licens...

Page 58: ...ess Number of the MEAP application when prompted and then follow the instructions on the touch panel display to install and register the MEAP application Some MEAP applications include a Software License Agreement to which you must agree before you can complete the installation and registration process Additionally you can download select client applications and related manuals from the CDS Web si...

Page 59: ... Server Advanced Server Windows XP Professional Home Edition 32 bit Windows XP Professional x64 64 bit Windows Server 2003 32 and 64 bit versions Windows Vista 32 bit Windows 7 or 8 Mac OS versions 10 1 5 and up for PS PCL and versions 10 2 8 10 4 2 for UFR II 5 Network Operating Systems Novell NetWare 3 x 4 x 5 x and 6 x Windows NT 2000 2003 Mac OS X 6 Protocols TCP IP IPX SPX NetBIOS AppleTalk 7...

Page 60: ...ack up and restore the Flash PCB Printed Circuit Board and SRAM settings on the Main Controller PCB 2 Initialize the standard area on the Flash PCB The imageRUNNER ADVANCE C3300 Series devices support firmware downloads from the SST and a USB memory stick When the hard disk drive is replaced the SST is used to format the new HDD and load software IMPORTANT The imageRUNNER ADVANCE Security Kit L1 f...

Page 61: ...oring firmware and image data The HDD is easily affected by shock vibration and static charge Therefore its handling requires special care When transporting an HDD which is available as a service part it must be kept in its original package until it is installed in a machine CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on ...

Page 62: ... 16 Special Tools List Description Appearance Rank Part Number10 Remarks Digital Multimeter A FY9 2002 000 Used for electrical checks and adjustment of laser power with the laser power checker Tester Extension Pin A FY9 3038 000 Used as a probe extension when making electrical checks Tester Extension Pin L shaped A FY9 3039 000 Used as a probe extension when making electrical checks CA 7 Test Shee...

Page 63: ...ity Estimated Life Pages 47 Remarks C3330i C3325i GPR 53 Drum Unit Black 8528B004AA 1 Approx 97 000 Approx 86 300 Based on a 25 color ratio Color Approx 82 700 Approx 72 600 GPR 53 Black Toner 8524B003AA 1 Approximately 36 000 GPR 53 Cyan Toner 8525B003AA 1 Approximately 19 000 GPR 53 Magenta Toner 8526B003AA 1 Approximately 19 000 GPR 53 Yellow Toner 8527B003AA 1 Approximately 19 000 10 Part numb...

Page 64: ...toner bottles horizontally with the proper side facing up Before you use toner hold each toner bottle vertically with the white portion on top and then shake the toner bottle up and down approximately 10 times imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 57 ...

Page 65: ... paper quality environment usage application and machine maintenance Therefore consumable parts do not have a warranty and Canon USA cannot guarantee a minimum life Note All consumable parts shown in the table below are for reference purposes only and are subject to change without notice Table 18 Main Unit Consumable Parts List Description Part Number10 Quantity Estimated Life47 Factors That Affec...

Page 66: ...plier Data is subject to change depending on many factors including without limitation the monthly copy volume environment type of image printed and how the customer handles the equipment Table 19 Feeder DADF AQ1 Consumable Parts List Description Part Number10 Quantity Estimated Life47 Remarks Pickup Roller Unit FM1 D470 000 1 80 000 sheets Customer replaceable if dealer chooses to allow ADF Maint...

Page 67: ...Maintenance Interval Sheets Remarks As Needed Patch Sensor Clean with a blower If dirt cannot be removed clean with a moist cotton swab Clean when replacing the ITB Pre Transfer Cover Sheet Clean with alcohol and a lint free cloth Clean when replacing the ITB Pre Secondary Transfer Outer Guide Clean with alcohol and a lint free cloth Post Secondary Transfer Roller Guide Registration Roller Registr...

Page 68: ... Sides Clean with alcohol and a lint free cloth Scanner Mirror 1st to 4th White Plate Copyboard Vertical Size Plate Table 22 Periodic Maintenance List Feeder Item Maintenance Interval Sheets Remarks As Needed Pickup Roller Clean with alcohol and a lint free cloth Separation Roller Registration Roller Feed Guide Rib Delivery Roller Roller Rollers Slave Roller Height of ADF Adjust the height if nece...

Page 69: ...ageRUNNER ADVANCE C3300 Series machines displayed on the Counter Status Check screen For more information on the soft counter configurations see the imageRUNNER ADVANCE C3300 Series Service Manual Specifically refer to the Service Mode section of the Service Manual that covers the setting under COPIER OPTION USER Table 23 Soft Counter Configuration Counter Description Default Display Default Switc...

Page 70: ... Counter and Unidentified Toner Bottle Counter are displayed Displayed in the Service Mode only Remarks Backed up three times Not backed up Note Counter 2 is for the Toner Bottle Counter and Premature Removal Counter Counter 2 is not displayed on the Counter Check screen as the imageRUNNER ADVANCE C3300 Series machines do not support the Premature Removal Counter 50 The counter is not advanced und...

Page 71: ...anel and then press the MEAP Counter key on the touch panel display There are three types of MEAP applications Applet Contains a user interface on the touch panel display of the device Up to nine applet tabs can be displayed on the touch panel display of the device Servlet Contains a remote programmable user interface for the application via a Web browser Esplet The application does not contain a ...

Page 72: ...ty Support 1 End User Limited Warranty Conditions Ninety 90 days after delivery to the original purchaser or 30 000 prints copies or a combination of both whichever comes first This limited warranty covers the compatible Canon brand product accessories For detailed warranty information please refer to the imageRUNNER ADVANCE C3330i C3325i Series Limited Warranty located in the Appendix Note There ...

Page 73: ...ur eligible machine purchases drums and accessories Flat rate credits are posted monthly in the CNA Canon Network Access section of Canon USA s ISG Central Web site Refer to the Online Limited Warranty Credit Inquiry section for more information Original defective parts with a dealer cost over 300 00 that have been replaced during the term of the end user warranty are eligible to receive reimburse...

Page 74: ...ditional information on the Flat Rate Program is located on the Canon USA s e Support Web site at http www support cusa canon com as shown in Figure 5 Figure 5 e Support Flat Rate Program imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 67 ...

Page 75: ...nty tab Part Repair Facilities Repairable Parts List See Figure 6 e Support Authorized Parts Repair Facilities for more details Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando FL 32811 Nation Wide Repair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 407 297 1001 Customer Service 1 866 655 8676 Customer Service 1 800 883 1001 Technical Support 1 800 798 1814 Tech...

Page 76: ...d over 300 00 that are not specified on the Repairable Parts List must be submitted to Canon Virginia Inc with a completed e Tag warranty claim form and a handwritten or computer generated copy of the machine s service history Canon Virginia Inc 12000 Canon Boulevard Newport News VA 23606 Attention Warranty Returns The service history log must include the following Dealer Name Part Description Mac...

Page 77: ...d by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation The e Tag warranty claim form can be accessed in the Warranty section of the e Support Center Web site at http www support cusa canon com Figure 7 e Support e Tag imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 70 ...

Page 78: ...nclude the following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the bottom of the e Tag warranty claim form accompanied by a copy of the e Tag warranty claim form the mach...

Page 79: ...nt the details of your e Tag and Flat Rate Program credits on the CNA Canon Network Access Web site a e Tag Inquiry To view your e Tag warranty claim credits online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 9 ISG Central imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 72 ...

Page 80: ...aims already submitted Go to the e Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 8 e Support e Tag Claim Console This console enables you to check the status of your claims To view the details of the e Tag limited warranty claim form double click any record Note e Tag warranty claims are connected to the e Support ID number that is entered Therefore it is highly re...

Page 81: ...ry To view your Flat Rate warranty reimbursements online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 12 ISG Central imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 74 ...

Page 82: ...uiry and then select Flat Rate Warranty Reimbursement to perform a Flat Rate Warranty claims search as shown in the following screen shots Figure 13 CNA Warranty Credit Inquiry Figure 14 CNA Flat Rate Warranty Reimbursement Search imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 75 ...

Page 83: ... on the e Support Web site 24 hours a day 7 days a week since your concern may have already been addressed and documented An assigned DES Designated Escalation Specialist is required for support escalations The DES is a service technician who is assigned by the dealership in the model category of the imageRUNNER ADVANCE via the Management Center section on the e Support Web site The DES must compl...

Page 84: ...the issue This may include but is not limited to laptop crossover cable meter meter leads analog telephone for faxing related issues technical documentation diagnostic software flashing software and utilities Not having these tools can affect or limit the ability to troubleshoot a technical issue The TSC reserves the right to terminate the call until proper tools are obtained or until the technici...

Page 85: ...is the responsibility of the authorized dealer to provide all technical support for the end user The TSC does not engage the end user directly Collaborate with the caller to gather all the details that pertain to the issue provide technical information guidance and troubleshooting information The TSC documents every interaction in the Customer Relationship Management System Make every effort and u...

Page 86: ...NCE C3300 Series End User End User Contacts Servicing Dealer Assistance Required Canon USA Technical Support Center 1 800 528 2830 Field Support Staff Engineering Canon Inc Developer Servicing Technician Contacts Canon USA TSC Close Case Update Case imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 79 ...

Page 87: ... and other information via e mail message Search for technical solutions with the Integrated Knowledge Management System through a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and software drivers Track and modify logged cases Review all open cases To access e Support you must first register for an e Support ID Number To re...

Page 88: ... s ISG Central Web site http isgcentral cusa canon com Access is limited to an Authorized Dealer s Management staff Please contact your Dealer System Administrator to request access to the Engineering Services and Solutions section of ISG Central Figure 16 ISG Central Login Screen imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 81 ...

Page 89: ...elect the Engineering Services Solutions button to access the Service Guides area of the Web site as shown below Figure 17 ISG Central Engineering Services Solutions Web Page Figure 18 ISG Central Engineering Services and Solutions Service Guides Area imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 82 ...

Page 90: ... for Reading Up to 600 dpi x 600 dpi Halftone 256 Gradations Acceptable Originals Sheet book three dimensional objects up to 4 4 lb 2 kg Paper Sizes Paper Drawer 1 LTR STMTR EXEC Custom Size 5 1 2 x 7 1 8 to 11 3 4 x 8 1 2 139 7 mm x 182 mm to 297 mm x 215 9 mm and Envelopes ISO C5 Nagagata 3 and Younagagata 3 Paper Drawer 2 12 x 18 11 x 17 LGL LTR LTRR STMTR EXEC Custom Size 5 1 2 x 7 1 8 to 12 x...

Page 91: ...Pre Punched Bond Heavy 1 2 3 4 29 lb bond to 140 lb index 29 to 256 g m2 Tracing Coated Labels Transparencies and Envelopes Paper Capacity Paper Drawer 1 Approximately 640 sheets 17 lb bond 64 g m2 Approximately 550 sheets 20 lb bond 80 g m2 Multi Purpose Tray Approximately 100 sheets 20 lb bond 80 g m2 Copy Speed54 Except When Paper Is Fed from the Multi Purpose Tray Sheets Minute 12 x 18 7 7 11 ...

Page 92: ...ns of use Table 28 Feeder DADF AQ1 Item Specifications Original Feeding Mechanism Automatic Document Feeder Size and Weight of Originals Size 11 x 17 LGL LTR LTRR STMT and STMTR Weight 13 to 34 lb bond 50 to 128 g m2 Original Tray Capacity Up to 100 sheets 20 lb bond 80 g m2 Original Scanning Speed LTR Sheets Minute Copying 1 sided scanning B W Full Color at 600 dpi Approximately 30 Scanning 1 sid...

Page 93: ... 5 2 mm in height Capacity Per Tray Lower No Finishing Modes Collate Group Collate Offset and Group Offset Mode Set LTR 500 sheets or 2 1 16 52 mm in height 11 x 17 LGL LTRR 250 sheets or 1 1 16 26 mm in height Staple Mode Set 11 x 17 LGL LTR LTRR 30 sets or 1 1 16 26 mm in height Staple Mode with Different Paper Sizes 30 sets or 1 1 16 26 mm in height No Finishing Modes Set Collate Group Modes wi...

Page 94: ...n 14 to 16 lb bond 52 to 63 g m2 Plain 1 17 to 20 lb bond 64 to 75 g m2 Plain 2 21 to 24 lb bond 76 to 90 g m2 Plain 3 25 to 28 lb bond 91 to 105 g m2 Recycled 1 2 3 17 to 28 lb bond 64 to 105 g m2 Color Pre Punched Bond Heavy 1 2 3 4 29 lb bond to 140 lb index 29 to 256 g m2 Tracing Coated Labels Transparencies and Envelopes Capacity Per Tray No Finishing Modes Collate Group Mode Set LTR EXEC STM...

Page 95: ...m2 20 sheets 22 to 28 lb bond 82 to 105 g m2 2 sheets 29 lb bond to 140 lb index 106 to 256 g m2 Power Source From the main unit Maximum Power Consumption Approximately 106 W Dimensions H x W x D When the extension tray is extended 38 1 4 x 26 1 8 x 25 7 16 971 mm x 662 mm x 646 mm Weight Approximately 89 3 lb 40 5 kg Installation Space W x D Including the Main Unit When the multi purpose tray is ...

Page 96: ... Bond Heavy 1 2 3 4 29 lb bond to 140 lb index 29 to 256 g m2 Tracing Coated Labels Transparencies and Envelopes Capacity Per Tray No Finishing Modes Collate Group Mode Set LTR EXEC STMT STMTR 1 000 sheets or 5 3 4 147 mm in height 12 x 18 12 5 8 x 17 11 16 11 x 17 LGL LTRR 500 sheets or 2 7 8 73 5 mm in height With Different Paper Sizes 500 sheets or 2 7 8 73 5 mm in height Collate Offset Group O...

Page 97: ...1 4 x 30 3 8 x 25 7 8 971 mm x 771 mm x 656 mm Weight Approximately 149 lb 67 5 kg Installation Space Including the Main Unit W x D When the multi purpose tray is extended 65 3 4 x 27 5 16 1 670 mm x 693 mm 55 The maximum stapling capacity may vary depending on the paper type and weight Table 33 Inner 2Way Tray J1 Optional Specifications Item Specifications Paper Size Weight Type Size 12 5 8 x 17 ...

Page 98: ...apacity56 Up to 100 sheets Dimensions H x W x D When the extension tray is extended 6 15 16 x 17 1 2 x 14 11 16 176 mm x 444 mm x 373 mm Weight Approximately 1 lb 454 g Installation Space Including the Main Unit W x D When the multi purpose tray is extended 39 3 4 x 27 5 16 1 009 mm x 693 mm 56 When LTR paper is used Table 35 Copy Card Reader F1 Optional Specifications Item Specifications Availabl...

Page 99: ...nsmission Type Super G3 G3 Sending Original Sizes 11 x 17 to STMT Receiving Original Sizes 11 x 17 to STMT Transmission Times ECM MMR Approximately 3 2 seconds G3 MR Approximately 13 seconds G3 MH Approximately 13 seconds JBIG Approximately 2 6 seconds Auto Dial Function Address Book 1 800 destinations including destinations stored in one touch buttons Image Memory Approximately 6 000 pages 57 Whe...

Page 100: ...nature User Signature OOXML PowerPoint Word OCR Table 38 Send Function E Mail and I Fax Specifications Item Specifications Communication Protocol SMTP POP3 I Fax Communication Mode Simple Full Resolution For Sending E Mail B W and Color 100 x100 dpi 150 x 150 dpi 200 x 100 dpi 200 x 200 dpi 200 x 400 dpi 300 x 300 dpi 400 x 400 dpi 600 x 600 dpi For Sending I Fax B W 200 x 100 dpi 200 x 200 dpi 20...

Page 101: ...s63 136 fonts Printable Area PCL5c PCL6 Reduced to 1 6 4 23 mm from the top bottom left and right edges of the paper PostScript 3 Reduced to 1 6 4 mm from the top bottom left and right edges of the paper Notes When printing in the Expand Print Region and Print mode the printable area is enlarged The upper margin becomes 1 6 4 mm the lower margin becomes 1 8 2 5 mm and the side margins become 1 8 2...

Page 102: ...imageRUNNER ADVANCE C3300 Series Service Guide B Main Unit Limited Warranty imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 95 ...

Page 103: ...t Main Unit 60 Table 21 Periodic Maintenance List Reader 61 Table 22 Periodic Maintenance List Feeder 61 Table 23 Soft Counter Configuration 62 Table 24 Toner Bottle Counters 63 Table 25 Monthly Copy Print Volume 65 Table 26 Canon USA Support Escalation Flow Chart 79 Table 27 imageRUNNER ADVANCE C3300 Series Main Unit Specifications 83 Table 28 Feeder DADF AQ1 85 Table 29 Cassette Feeding Unit AL1...

Page 104: ...e 8 e Support e Tag Claim Console 71 Figure 9 ISG Central 72 Figure 10 CNA Warranty Credit Inquiry 73 Figure 11 CNA e Tag Warranty Claims Search 73 Figure 12 ISG Central 74 Figure 13 CNA Warranty Credit Inquiry 75 Figure 14 CNA Flat Rate Warranty Reimbursement Search 75 Figure 15 e Support Login Screen 80 Figure 16 ISG Central Login Screen 81 Figure 17 ISG Central Engineering Services Solutions We...

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