imageRUNNER ADVANCE C3300 Series Service Guide
The Education/Training (listed in preferred order) of a successful Canon
dealership’s SE include:
1. Novell CNA or Novell CNE or Microsoft MCSE certification
2. Two years of experience being a Canon Copier Service Technician
(training centered on connectivity products)
3. A degree in Computer Science or Engineering, or a computer technician
with two years of experience is required in the above areas.
K. Firmware Upgrades Using the Service Support Tool
The SST (Service Support Tool) (version 4.75 or later) is available via
Canon’s e-Support Center Web site (
http://www.support.cusa.canon.com
) for
upgrading the following system components:
•
System Software stored on the HDD
•
Main engine firmware
•
Accessory firmware (Refer to the SST User Manual for a list of supported
devices and accessories.)
•
MEAP Contents
•
Language
•
HDD Format
•
Clear the service mode password
•
Initialize the HDD Encryption Board
•
Temporary back up and restore the Flash PCB (Printed Circuit Board) and
SRAM settings on the Main Controller PCB 2.
•
Initialize the standard area on the Flash PCB
The imageRUNNER ADVANCE C3300 Series devices support firmware
downloads from the SST and a USB memory stick. When the hard disk drive
is replaced, the SST is used to format the new HDD and load software.
IMPORTANT
•
The imageRUNNER ADVANCE Security Kit-L1 for IEEE 2600.1 Common
Criteria Certification ships with certified device firmware to enable the
imageRUNNER ADVANCE C3300 Series machines to be IEEE 2600.1
certified. However, the imageRUNNER ADVANCE Security Kit-L1 for IEEE
2600.1 Common Criteria Certification is going to be available after launch.
•
Once the imageRUNNER ADVANCE Security Kit-L1 for IEEE 2600.1
Common Criteria Certification is installed, you can only upgrade
imageRUNNER ADVANCE C3300 Series machines with firmware versions
certified for the IEEE standard 2600.1-2009. Upgrading to non-certified
firmware, invalidates the IEEE standard 2600.1 certification, although the
machine will continue to operate properly.
imageRUNNER ADVANCE C3300 Series
Service Guide
May 2015
Page 53
