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Canon imagerunner advance 8205, Service Manual

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Canon imagerunner advance 8205 Service Manual Download Page 106

imageRUNNER ADVANCE 8200 Series Service Guide 

imageRUNNER ADVANCE 8200 Series

 

Service Guide   

November 2012 

 

 

Page 99

 

When an end-user logs on to the ISG Central Web site, he/she must 
select the “Systems  and  Technical Support”  button to access the 
Service Guides area of the Web site, as shown below. 
 

Figure 21 – ISG Central: Systems and Technical Support Web Page 

 

 

Figure  22  –  ISG Central: Systems and Technical Support Service 

Guides Area 

 

 

Summary of Contents for imagerunner advance 8205

Page 1: ...S Se er rv vi ic ce e G Gu ui id de e ...

Page 2: ...ed States by Canon U S A Inc IMPORTANT http www cna cusa canon com THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE 8205 8295 8285 SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFID...

Page 3: ...of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the IS...

Page 4: ...eader F1 16 N Duplex Color Image Reader Unit G1 16 O Printer Cover B1 16 P Upright Control Panel B1 16 Q Tab Feeding Attachment Kit B1 16 III System Options 17 A Copy and Print Options 17 1 PCL Printer Kit AU1 17 2 PS Printer Kit AU1 17 3 PCL International Font Set A1 17 4 Barcode Printing Kit D1 17 5 Direct Print Kit for PDF XPS H1 17 6 imagePASS U2 18 7 Secure Watermark B1 18 B Universal Send an...

Page 5: ...idance Kit F2 25 2 Voice Operation Kit C2 25 3 ADF Access Handle A1 25 IV Document Storage Capabilities 26 A Mail Box 26 B Advanced Box 27 1 Shared Folders 27 2 Personal Folders 27 C Network 28 D Memory Media 28 V Security Features 29 A Device Authentication 29 1 Department ID Management 29 2 SSO H 30 B Data Security 31 1 Initialize All Data Settings Function 31 2 HDD Data Erase Kit 32 3 Document ...

Page 6: ...Device Security and Management Software 41 1 AA PROX Advanced Authentication Proximity Card 41 2 imageRUNNER ADVANCE Tracker 41 3 imageWARE Enterprise Management Console and Plug ins 41 4 uniFLOW Device Security Management 42 5 uniFLOW Serverless Secure Print 42 6 imageWARE Secure Audit Manager Express 42 7 MEAP Web 42 E Business Workflow Software 43 1 Forms and Print Services for Salesforce 43 2 ...

Page 7: ... Drive Handling 63 L Special Tools Solvents and Oils 64 M Consumables 66 N Consumable Parts 67 O Periodically Replaced Parts 72 P Periodic Maintenance 74 Q Soft Counter 76 R MEAP Counter 77 X Suggested End User Customer Service Offerings 78 A Monthly Copy Print Volume 78 B Limited Warranty Support 78 1 End User Limited Warranty Conditions 78 2 GPR 37 38 Drum Unit Limited Warranty 78 3 Flat Rate Pr...

Page 8: ... or booklet finisher professional puncher document insertion unit paper folding unit inner booklet trimmer or an external booklet trimmer A maximum paper size of 13 x 19 1 4 is supported Multiple paper sources complemented by air assisted feeding can hold up to 7 700 sheets of paper for exceptional reliability True 1 200 dpi printing at the engine s rated speed Standard USB memory support The USB ...

Page 9: ... authentication for Send and HDD batch deletion Quick startup and high speed RIP new controller Energy Saver LED key and improved handling of originals Remote Auto Shutdown and Weekly Shutdown Timer support Toner signal alarm pre toner low alarm and toner bottle count up alarm Faster firmware upgrade time with the Parallel Update feature Ability to duplicate the same settings on one machine and th...

Page 10: ...to 7 700 sheets 20 lb bond 80 g m2 Multiple Copies 1 to 9 999 sheets Printer Memory Standard 1 5 GB Maximum 2 GB Hard Disk Drive Standard 160 GB Maximum 1 TB Warm Up Time at a room temp of 68 F 20 C 3 From Power ON Approximately 1 minute From Sleep Mode Approximately 1 minute From Quick Startup Mode4 Approximately 7 seconds FCOT First Copy Output Time Approximately 2 7 seconds Maximum Power Consum...

Page 11: ...ced Feature Set Optional6 PDF Security Feature Set Optional7 PDF Digital User Signature Optional Fax Single Line Optional w Super G3 FAX Board AL1 2nd Line Optional w Super G3 2nd Line Fax Board AL1 3rd 4th Line Optional w Super G3 3rd 4th Line Fax Board AL1 Remote Fax Optional w Remote Fax Kit A1 Network Standard Ethernet 10Base T 100Base TX 1000Base T Optional Wireless LAN w Silex Wireless Bridg...

Page 12: ...re subject to change without notice Table 2 imageRUNNER ADVANCE 8200 Series Box Contents Contents imageRUNNER ADVANCE 8205 8295 8285 Main Unit Drum Unit Warranty Before Using This Machine Manual Setup Guide Basic Operation Guide e Manual UFR II User Software imageWARE Enterprise Management Console CD Instruction Sheet AMS Kit Software Manual CD Features of AMS Notification of Correction Thin Paper...

Page 13: ...Paper Deck Unit C112 3880B002BA POD Deck Lite A112 3692B002AB Tab Feeding Attachment Kit B113 6793A004AA Upright Control Panel Set F1 For the imageRUNNER ADVANCE 8285 Only 14 5796B014AA Staple Finisher N115 5951B002AA Booklet Finisher N115 5952B002AA Booklet Finisher Q1 PRO15 5954B002AA Puncher Unit BF110 2895B002AA 8 Part numbers are subject to change without notice 9 Ships standard with the Tab ...

Page 14: ...ard Stand21 2212V478 Copy Card Reader F122 4784B001AA Copy Card Reader Attachment Kit A2 3730B002AA Canon Card Set A1 1 30 4781B001AA Canon Card Set A2 31 100 4781B002AA Canon Card Set A3 101 200 4781B003AA Canon Card Set A4 201 300 4781B004AA Canon Card Set A5 301 500 4781B005AA Canon Card Set A6 501 1000 4781B006AA Braille Label Kit F1 7518A004AA ADF Access Handle A1 1095B001AA Copy Control Inte...

Page 15: ...al Send Digital User Signature Kit C1 1326B013AA 2 5 inch 160 GB HDD J134 5995B001AA 2 5 inch 1 TB HDD K1 5996B001AA Remote Operators Software Kit B1 4001B004AA Voice Guidance Kit F235 3681B003AA Voice Operation Kit C235 3682B004AB 8 Part numbers are subject to change without notice 24 The eLAN Electronic License Access Number is delivered via the CNA Canon Network Access Web site 25 Requires the ...

Page 16: ...aintenance 4140B398AA imageRUNNER ADVANCE Desktop V3 0 20L with 3 Years Software Maintenance 4140B399AA imageRUNNER ADVANCE Desktop V3 0 10L NFR45 4140B400AA 8 Part numbers are subject to change without notice 24 The eLAN Electronic License Access Number is delivered via the CNA Canon Network Access Web site 36 The HDD Mirroring feature requires two hard drives either one additional 2 5 inch 160 G...

Page 17: ...se for imageWARE Document Server V2 0 20CAL 4143B047AB Client Access License for imageWARE Document Server V2 0 100CAL 4143B048AB Client Access License for imageWARE Document Server V2 0 10CAL NFR 4143B049AB imageWARE Document Server 1L with 1 Year Software Maintenance Extension48 7494A696AA imageWARE Document Server V1 1 1L and DT 5L with 1 Year Software Maintenance Extension48 7494A766AA imageRU...

Page 18: ...1858B001AA Staple Cartridge N150 1007B001AA Staple Cartridge P151 1008B001AA 8 Part numbers are subject to change without notice 50 For the Staple Finisher N1 Booklet Finisher N1 and Booklet Finisher Q1 PRO Used for corner and double stapling only Contains three cartridges per case and 5 000 staples per cartridge 51 For the Booklet Finisher N1 and Booklet Finisher Q1 PRO Used for booklet finishing...

Page 19: ...vides an additional paper capacity of approximately 3 500 sheets 20 lb bond 80 g m2 Supports paper sizes up to 13 x 19 from 14 lb bond to 140 lb index 52 to 256 g m 2 No support for coated or tab paper or double feed detection C Staple Finisher N1 Contains three trays which hold approximately 4 250 sheets Sample Tray 250 sheets Top Tray 1 500 sheets and Bottom Tray 2 500 sheets Can corner or doubl...

Page 20: ...hole punch capabilities Cannot be installed with the Staple Finisher N1 or Booklet Finisher Q1 PRO E Booklet Finisher Q1 PRO Contains two output trays which hold approximately 5 000 sheets Top Tray up to 1 000 sheets and Bottom Tray up to 4 000 sheets Can corner or double staple approximately 100 sheets of paper LTR 20 lb bond 80 g m2 Can saddle stitch approximately 25 booklets 100 pages up to 13 ...

Page 21: ...klet Tray can hold approximately 30 booklets G Inner Booklet Trimmer A1 Connects to the Booklet Finisher N1 Provides adjustable front trimming of saddle stitched booklets approximately 100 pages The Booklet Tray can hold approximately 25 booklets H Puncher Unit BF1 Provides 2 to 3 hole punch capabilities for either the optional Staple Finisher N1 or Booklet Finisher N1 I Puncher Unit BS1 Provides ...

Page 22: ...astic spiral bound books Supports LTR size paper up to 80 lb cover 220 g m 2 K Document Insertion Unit K1 Inserts pre printed cover sheets or insertion sheets for binding Contains an upper and lower tray Both trays can hold approximately 200 sheets up to 400 sheets total Supports paper sizes from LTR to 13 x 19 14 lb bond to 140 lb index 52 to 256 g m 2 L Paper Folding Unit H1 Enables users to Z f...

Page 23: ...sided documents Loading capacity of 300 sheets and can scan differently sized originals Cannot be installed with the Printer Cover B1 O Printer Cover B1 Can be installed instead of the Duplex Color Image Reader Unit G1 to make the machine a printer only P Upright Control Panel B1 An option for the imageRUNNER ADVANCE 8285 machine only The large screen display enables the user to operate the machin...

Page 24: ...Advanced Box or the Advanced Box of another imageRUNNER ADVANCE machine on the network No additional memory is required Supports printing in true 1 200 x 1 200 dpi resolution Requires license activation via the LMS 3 PCL International Font Set A1 Provides Andalé font support for the PCL driver Enables the user to print in four Asian languages Japanese Chinese Korean and Taiwanese Requires the PCL ...

Page 25: ...ch larger print volumes are frequently processed Comes standard equipped with Hot Folder v3 0 Paper Catalog Kit and Secure Erase v1 1 IMPORTANT The imagePASS U2 cannot be used with the Encrypted Secure Print Software D1 or the Job Hold function 7 Secure Watermark B1 Enables the user to embed hidden text in the background of copies The embedded text becomes visible when copies of the document are m...

Page 26: ...d the file Requires license activation via the LMS 3 Universal Send Digital User Signature Kit C1 Enables the user to add a digital user signature obtained from a certificate authority to a PDF or XPS file This enables the recipient of a PDF or XPS file to verify which user signed it Requires license activation via the LMS 4 Super G3 FAX Board AL1 Provides a single line to send and receive fax doc...

Page 27: ...ADVANCE machine with the Remote Fax Kit installed and another imageRUNNER ADVANCE machine that has the Super G3 FAX Board AL1 installed on the same network If the above condition is true then fax documents can be sent and received remotely between the two machines The Remote Fax Kit A1 requires license activation via the LMS The Remote Fax Kit and the Super G3 FAX Board AL1 cannot be installed tog...

Page 28: ...t PDF files from Web pages the optional PS Printer Kit or Direct Print Kit for PDF XPS must be installed 2 Remote Operator s Software Kit B1 Enables the user to access the machine s control panel and specify settings or process jobs from a computer located on the same network as the machine remotely Requires license activation via the LMS 3 USB Device Port A2 Adds two USB ports to the machine so a...

Page 29: ...G1 for IEEE 2600 1 Common Criteria Certification Set Enables the user to configure security settings that are required to comply with the IEEE 2600 1 standard Includes the IEEE 2600 License Certificate Bootable CD with certified system software IEEE 2600 User Manual CD Installation Manual and HDD Data Encryption Mirroring Kit Cannot be used with the Super G3 Fax Board 2 nd and 3 rd 4 th lines Dire...

Page 30: ...sk drive of the machine be backed up prior to installing the HDD Data Encryption Mirroring Kit 5 Removable Hard Disk Kit AG1 Enables the hard disk of the machine to be removed while the machine is unattended or not in use Provides a layer a data security for government agencies and corporate enterprises who need to ensure that the data stored on the hard disk is physically secured when the machine...

Page 31: ... optional HDD Data Encryption Mirroring Kit and the 2 5 inch 1 TB HDD an additional 2 5 inch 1 TB HDD must be added to enable the Mirroring capability of the primary drive E Memory Options 1 Additional Memory Type D 512 MB Required for 200 x 400 dpi 400 x 400 dpi and 600 x 600 dpi color grayscale scanning 2 2 5 inch 1 TB HDD K1 Required to replace the machine s standard hard disk drive to increase...

Page 32: ...vigation instructions when operating the machine 2 Voice Operation Kit C2 Provides visually impaired users to hear voice navigation instructions when operating the machine Includes a voice recognition function which enables the user to set various functions of the machine by using their own voice 3 ADF Access Handle A1 Attaches to the Automatic Document Feeder to enable seated users to open the do...

Page 33: ...document handling and storage security needs See System Options on p 17 It is strongly recommended to back up the data stored on the hard disk drive A Mail Box The Mail Box is a data storage area that stores and handles files for printing The Mail Box function enables users to store files that are scanned with this machine or data sent from a personal computer via the printer driver The stored fil...

Page 34: ...d Excel and PowerPoint To view and print these native format files from the Advanced Box the user must access them via a computer The standard storage space for the Advanced Box is approximately 15 GB However the standard Advanced Box storage capacity can be increased to 629 GB if the optional 2 5 inch 1 TB HDD is installed 1 Shared Folders An open access storage space Ideal as a shared storage sp...

Page 35: ...Memory Media Scan to USB memory media support is standard on the imageRUNNER ADVANCE 8200 Series machines Users can attach a USB memory stick to the USB port to scan and store documents in the PDF JPEG or TIFF file format Users can also print files stored in the memory media from an imageRUNNER ADVANCE 8200 Series machine at any time with the desired print settings The optional Multimedia Reader W...

Page 36: ...ecurity A Device Authentication There are two ways to authenticate users at the device via Department ID Management and SSO H Single Sign On H 1 Department ID Management Register a Department ID and password for each department and manage the machine by limiting its use to only those who enter the correct Department ID and password Department IDs and passwords for up to 1 000 departments can be re...

Page 37: ...r both at the same time The AMS Access Management System works with the SSO H login service and is standard on the imageRUNNER ADVANCE 8200 Series machines AMS requires that an Administrator controls and restricts access to the device via a user s device level login or a function level login credentials Device Level Login The Administrator assigns permissions to users based on their individual rol...

Page 38: ... Optional Document Scan Lock Kit imageRUNNER ADVANCE Trusted Platform Module Optional Security Kit HDD Encryption Mirroring Kit Optional Removable Hard Disk Kit CAUTION Canon U S A Inc is not liable for any damages resulting from the loss or corruption of data See DISCLAIMER on p ii for further details 1 Initialize All Data Settings Function The Initialize All Data Settings function is a standard ...

Page 39: ...write once with null data and overwrite once with random data IMPORTANT Increasing the amount of times the HDD Data Erase Kit overwrites data results in a loss of job productivity 3 Document Scan Lock Kit The Document Scan Lock Kit embeds an invisible code over the entire surface of a printed document which identifies which printer printed the document and enables the user to track who printed the...

Page 40: ...r which Canon U S A Inc is not liable See DISCLAIMER on p ii for further details IMPORTANT If the TPM setting is activated and the TPM chip fails the confidential information stored on the chip can only be recovered if Canon s service representative replaces the TPM chip and restores the original TPM key to the new chip Immediately back up the TPM key on a USB memory stick after the TPM setting is...

Page 41: ...s redundancy when utilized with an additional hard disk drive of the same storage capacity This preserves company data if one hard disk drive fails For more information on the HDD Data Encryption Mirroring Kit see HDD Data Encryption Mirroring Kit on p 23 6 Removable Hard Disk Kit The optional Removable Hard Disk Drive Kit provides the capability to physically remove the hard disk drive from the m...

Page 42: ...with the document data thereby deterring improper distribution of sensitive documents 2 Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the machine even after document creation using the Adobe LiveCycle Rights Management ES Server Once a Policy P...

Page 43: ...on The imageRUNNER ADVANCE 8200 Series machines support IEEE 802 1x and IEEE 2600 1 optional which provide port based authentication and security to WLANs Wireless Local Area Networks Authentication involves communications between a supplicant authenticator and authentication server The supplicant is authentication software on a client device The client device the imageRUNNER ADVANCE 8200 Series m...

Page 44: ...rinting Tool is a new standard feature within imageRUNNER ADVANCE Desktop The Quick Printing Tool enables the end user to print fax convert documents to PDF files or open PDF documents in Desktop Binder via a drag and drop action without needing to open imageRUNNER ADVANCE Desktop The user can also monitor the status of inbound and outbound print and fax jobs as well as apply print templates autom...

Page 45: ... can be personalized according to the scan volume and skill level of each user and one step capture processing and release operations 5 eCopy PDF Pro Office ePPO eCopy PDF Pro Office is a network to desktop office scanning solution that enables end users to create and share PDFs edit PDF files and convert PDF files into searchable editable and fully formatted Microsoft Office or Corel WordPerfect ...

Page 46: ...rates and authenticates with a wide variety of authentication servers and enterprise systems using common protocols Authorized Send permits only authorized users to scan and send documents to e mail addresses network file servers folders and fax servers An end user is able to specify scan settings such as the paper size resolution brightness and file format 3 uniFLOW Scanning uniFLOW enables users...

Page 47: ...le devices to an imageRUNNER ADVANCE machine to print documents e mail messages attachments and images as well as load scanned data from the imageRUNNER ADVANCE machine to their mobile device NOTE The Direct Printer Kit for PDF XPS H1 or PS Printer Kit AU1 is required 2 uniFLOW uniFLOW is a print output management solution that can be customized to meet the needs of an organization uniFLOW offers ...

Page 48: ...RE ADVANCE Tracker to track usage and enforce access control to system functions 2 imageRUNNER ADVANCE Tracker imageRUNNER ADVANCE Tracker is a serverless output tracking and cost recovery solution designed specifically for the imageRUNNER ADVANCE Series It tracks a user s device usage on a per function basis through Department IDs and Windows log on user names 3 imageWARE Enterprise Management Co...

Page 49: ...izes the end user s client PC to store secure print jobs until the end user can authenticate and release the secure print jobs at an imageRUNNER ADVANCE device The imageRUNNER ADVANCE device then pulls the print job from the end user s client PC uniFLOW Serverless Secure Print is scalable and upgradeable to the full version of uniFLOW 6 imageWARE Secure Audit Manager Express imageWARE Secure Audit...

Page 50: ...Services for Salesforce Forms and Print Services for Salesforce is a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE machine without the need for print drivers 2 Enterprise Imaging Platform Enterprise Imaging Platform enables users to automate document and image related business processes ...

Page 51: ... already certified on the imageRUNNER ADVANCE 8000 and 6000 Series machines and enables technicians to identify the new features of the imageRUNNER ADVANCE 8200 and 6200 products The Blended training courses provide technicians with the knowledge required for installing configuring servicing and maintaining the imageRUNNER ADVANCE 8200 6200 Series devices and respective accessories in the field Fi...

Page 52: ...nfigure and support the imageRUNNER ADVANCE 8200 Series machines Table 8 Online Course Modules Course Name Course Code Required imageRUNNER ADVANCE Systems 08IRTAS00O Yes imageRUNNER ADVANCE 8000 8200 and 6000 6200 Servicing and Maintenance 07IRT810500O Yes b Classroom Courses The 3 day Systems and 2 day Hardware classroom courses blend the information taught online with hands on practical trainin...

Page 53: ... Systems Update 18IRTASU00O Yes imageRUNNER ADVANCE 8200 6200 Series Hardware Update 18IRTA8200O Yes B Prerequisites Prior to taking the imageRUNNER ADVANCE 8200 Series Training program technicians must successfully complete the Applied Technologies Learning course Table 11 Prerequisite Courses Course Name Course Code Required Applied Technologies Online Course 07TAT00ONEW Yes Applied Technologies...

Page 54: ...ll technicians Refer to the Technical Support section on the e Support Web site for entitlement details E Training Facilities 1 Online Course Training Facilities The online courses are located in the e Learning center on Canon U S A Inc s hereinafter referred to as Canon USA e Support Web site http www support cusa canon com Certification maps on the e Support Web site provide easy access to the t...

Page 55: ...materials required for the imageRUNNER ADVANCE 8200 Series Training Program are listed in the table below Table 12 Service Materials Model Item Location imageRUNNER ADVANCE 8200 Series e Learning Training Program Conducted online Service Manual Downloadable from within the e Learning course and the e Support Center Web site Parts Catalog ...

Page 56: ...g or configuring the machine Use only dedicated and properly grounded outlets for the main unit and imagePASS It is also strongly suggested to use dedicated and properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this reference voltage to f...

Page 57: ... Booklet Finisher N1 1 120 V 15 A outlet NEMA 5 15 6 7 2 0 m Booklet Finisher Q1 PRO 1 120 V 15 A outlet NEMA 5 15 6 7 2 0 m Document Insertion Unit K1 1 120 V 15 A outlet NEMA 5 15 6 7 2 0 m Paper Folding Unit H1 From the finisher Professional Puncher C1 Professional Puncher Integration Unit B152 1 120 V 15 A outlet NEMA 5 15 6 7 2 0 m Puncher Unit BF1 From the finisher Puncher Unit BS1 From the ...

Page 58: ...ssional Puncher C1 and Professional Puncher Integration Unit B1 or Document Insertion Unit K1 is attached For all other configurations keep the back of the machine at least 4 100 mm away from a wall Make sure that approximately 19 3 4 500 mm of space is left around the front left and right sides of the machine for the proper servicing of the equipment The floor must be level with no bows and flat ...

Page 59: ...mber 2012 Page 52 Table 15 Installation Space Requirements Continued The Duplex Color Image Reader Unit G1 POD Deck Lite A1 Document Insertion Unit K1 Professional Puncher C1 Professional Puncher Integration Unit B1 Paper Folding Unit H1 Booklet Finisher Q1 PRO and Booklet Trimmer D1 Are Attached ...

Page 60: ...lat Control Panel Model 7 minutes Copy Card Reader Attachment Kit A2 6 minutes Staple Finisher N1 15 minutes Booklet Finisher N1 18 minutes Booklet Finisher Q1 PRO 20 minutes Puncher Unit BF1 13 minutes Puncher Unit BS1 13 minutes Professional Puncher C1 and Professional Puncher Integration Unit B1 21 minutes Document Insertion Unit K1 20 minutes Paper Folding Unit H1 23 minutes Inner Booklet Trim...

Page 61: ...W database The notification settings can be adjusted by your dealership within the UGW The ability to schedule a firmware download via the CDS Content Delivery System 2 Content Delivery System The CDS is Canon s next generation system for the delivery and installation of firmware and MEAP Multifunction Embedded Application Platform applications to imageRUNNER ADVANCE devices The advantages of the ...

Page 62: ...ce Up to 7 days in advance Automatic One time as scheduled Full automatic and unattended firmware updates after configuring fewer than 5 minutes Manual One time on demand Requires a technician visit every time the firmware must be updated a Method A On Site Scheduled Update The On site Scheduled Update method ensures that the device always has the latest version of firmware installed After a one t...

Page 63: ... to the CDS Distribution Server When using the Remote Update method the service technician must enable eRDS and the CDS UGW switch on all imageRUNNER ADVANCE devices In addition the devices must be registered on the UGW For more information on registering devices on the UGW see the documentation that came with imageWARE Remote The CDS Instruction Manual includes conditions for use and acceptance o...

Page 64: ...nd frequently used components has been improved to enable technicians to perform tasks more efficiently In addition technology improvements and the FRU Field Replaceable Unit Program have reduced parts pricing improved the cost per copy and reduced the price of the fixing roller Finally the use of Remote Support Services provides your dealership with remote meter reading and service monitoring cap...

Page 65: ...VANCE 8200 Series Service Mode Backup and Restore These keys when pressed enable a service technician to back up the Service Mode settings of the machine to a USB memory stick or hard drive and then restore the Service mode settings if needed Device Migration Navigator An application that can help the service technician select the best migration tool Remote UI or USB memory media for device settin...

Page 66: ... the license access number and the imageRUNNER ADVANCE device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figure 3 License Management System If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial number license access number and license key Notes ...

Page 67: ...ER ADVANCE device s touch panel display enter the LAN License Access Number of the MEAP application when prompted and then follow the instructions on the touch panel display to install and register the MEAP application Some MEAP applications include a Software License Agreement to which you must agree before you can complete the installation and registration process Additionally you can download s...

Page 68: ... software including drivers 4 Operating systems Windows 2000 Professional Server Advanced Server Windows XP Professional Home Edition 32 bit Windows XP Professional x64 64 bit Windows Server 2003 32 and 64 bit versions Windows Vista 32 bit Mac OS versions 10 1 5 and up for PS PCL and versions 10 2 8 10 4 2 for UFR II 5 Network Operating Systems Novell NetWare 3 x 4 x 5 x and 6 x Windows NT 2000 20...

Page 69: ...r Manual for a list of supported devices and accessories MEAP Contents Language HDD Format RUI Remote User Interface stored on the HDD BootROM stored on a FDIMM Flash Double Inline Memory Module on the Main Controller PCB Printed Circuit Board The imageRUNNER ADVANCE 8200 Series devices support firmware downloads from the SST and a USB memory stick When the hard disk drive is replaced the SST is u...

Page 70: ...VANCE 8200 Series machines use an HDD Hard Disk Drive for storing firmware and image data The HDD is easily affected by shock vibration and static charge Therefore its handling requires special care When transporting an HDD which is available as a service part it must be kept in its original package until it is installed in a machine CAUTION Canon USA or any of its affiliates or dealers are not li...

Page 71: ...Cover Switch A TKN 0093 000 Used to open all internal covers and service the machine while the machine is running Tester Extension Pin A FY9 3038 000 Used as a probe extension when making electrical checks Tester Extension Pin L shaped A FY9 3039 000 Used as a probe extension when making electrical checks Mirror Positioning Tool Front and Rear B FY9 3046 000 Used to position Mirror Mount 1 and Mir...

Page 72: ...l Ethyl Ketone Lubricating Oil EM 50L To lubricate the gears Special oil Special solid lubricating agent Lithium soap Tool Number HY9 0007 Lubricating Oil To lubricate the scanner rail Synthetic oil Synthetic oil NTN Corporation EU 1 Tool Number FY9 6028 50 cc Super Lube Grease To lubricate the gears of the fixing assembly Chemical synthetic oil Tool Number FY9 6005 80 g Tospearl To lubricate the ...

Page 73: ...o change without notice Table 20 Main Unit Consumables List Description Part Number8 Quantity Estimated Life Pages 56 Remarks GPR 37 38 Drum Unit 3765B003AA 1 Approximately 6 000 000 Based on 6 toner coverage GPR 37 Black Toner 3764B003AA 1 Approximately 70 00057 8 Part numbers are subject to change without notice 56 Value is based on LTR paper Estimated average values in the field are based on da...

Page 74: ... Primary Charging Assembly FM3 7288 000 1 1 500 000 pages Pre Transfer Charging Assembly FM4 3149 000 1 1 500 000 pages Developing Assembly FM4 5429 000 1 1 500 000 pages 500 000 pages if the machine is in a high temperature and high humidity environment 86 F 30 C and 80 RH Drum Cleaning Blade FL3 6291 000 1 600 000 pages Reverse the blade after 300 000 single sided sheets have been output Drum Se...

Page 75: ...ler Static Eliminator Rear FE2 3453 000 1 600 000 pages Upper Separation Claw FB5 3625 000 6 500 000 pages Cassette 3 and 4 Pickup Rollers FC5 2524 000 2 500 000 sheets One piece for each cassette Cassette 3 and 4 Feed Rollers FC5 2526 000 2 500 000 sheets One piece for each cassette Cassette 3 and 4 Separation Rollers FC5 2528 000 2 500 000 sheets One piece for each cassette Right and Left Deck P...

Page 76: ... from the supplier Data is subject to change depending on many factors including without limitation the monthly copy volume environment type of image printed and how the customer handles the equipment Table 23 POD Deck Lite A1 and Paper Deck Unit C1 Consumable Parts List Description Part Number8 Quantity Estimated Life56 Remarks Deck Pickup Roller Front FF5 7829 000 1 500 000 sheets Deck Pickup Ro...

Page 77: ...r Roller Center FC9 3149 000 1 3 000 000 pages Sub Guide Torque Limiter FC9 3111 000 2 3 000 000 times Static Eliminator Grate Shaped Lower Guide Unit FL3 2575 000 2 1 000 000 pages Paper Holding Rubber FC9 3108 000 1 3 000 000 pages Swing Guide Solenoid FK2 8206 000 1 1 000 000 times Torque Limiter Trays 1 and 2 Paper Holders FC9 3111 000 2 1 000 000 times Paper Return Guide Roller Front FC9 3436...

Page 78: ...paper Estimated average values in the field are based on data from the supplier Data is subject to change depending on many factors including without limitation the monthly copy volume environment type of image printed and how the customer handles the equipment Table 26 Paper Folding Unit H1 Consumable Parts List Description Part Number8 Quantity Estimated Life56 Remarks Through Pass Inlet Antista...

Page 79: ... with spring FL3 4558 000 250 000 sheets if the machine is in a high temperature and high humidity environment 86 F 30 C and 80 RH Primary Charging Wire Cleaner FL2 4271 000 2 500 000 sheets 250 000 sheets if the machine is in a high temperature and high humidity environment 86 F 30 C and 80 RH Primary Charging Wire Cleaner Holder FL2 2720 000 2 500 000 sheets 250 000 sheets if the machine is in a...

Page 80: ...ly copy volume environment type of image printed and how the customer handles the equipment Table 28 Fixing System Periodically Replaced Parts List Description Part Number8 Quantity Estimated Life56 Remarks Main Thermistor Unit FK2 7692 000 1 500 000 sheets Sub Thermistor FK2 7693 000 2 500 000 sheets 8 Part numbers are subject to change without notice 56 Value is based on LTR paper Estimated aver...

Page 81: ...sfer Charging Assembly Roller Electrode Area Clean Pre Transfer Charging Assembly Toner Collection Area Clean Clean when the Pre Transfer Charging Wire is replaced Remove the toner in the toner collection area with a lint free cloth moistened with alcohol Drum Cleaning Unit Plate Clean Clean with a lint free cloth moistened with alcohol Toner Collection Area Clean Crumb the toner clusters and then...

Page 82: ...uide Clean Clean with solvent and a lint free cloth Remove any lint that covers the Inlet Sensor Flag Fixing Oil Receiver Clean Wipe with a dry lint free cloth Fixing Right Stay Clean Clean with solvent and a lint free cloth Dowel Clean Dowel Holder Clean Fixing Inlet Sensor Flag Clean Fixing Roller Static Eliminator Clean Wipe with a dry lint free cloth Inner Delivery Roller Clean Clean with solv...

Page 83: ...ore information on the soft counter configurations see the imageRUNNER ADVANCE 8205 8295 8285 Series Service Manual Specifically refer to the Service Mode section of the Service Manual that covers the setting under COPIER OPTION USER Table 30 Soft Counter Configuration Counter Description Default Display Default Switch 1 101 Total 1 On Fixed 2 103 Total Large 60 On May be changed via Service Mode ...

Page 84: ...AP device Press the Counter Check button on the device s control panel and then press the MEAP Counter key on the touch panel display There are three types of MEAP applications Applet Contains a user interface on the touch panel display of the device Up to nine applet tabs can be displayed on the touch panel display of the device Servlet Contains a remote programmable user interface for the applic...

Page 85: ...proximately 100 000 to 300 000 Up to 1 000 000 copies prints imageRUNNER ADVANCE 8295 Approximately 80 000 to 250 000 Up to 900 000 copies prints imageRUNNER ADVANCE 8285 Approximately 50 000 to 200 000 Up to 750 000 copies prints B Limited Warranty Support 1 End User Limited Warranty Conditions Ninety 90 days after delivery to the original purchaser or 600 000 prints copies or a combination of bo...

Page 86: ...n warranty part failures The flat rate credit is a percentage of your eligible machine purchases drums and accessories Flat rate credits are posted monthly in the CNA Canon Network Access section of Canon USA s ISG Central Web site Refer to the Online Limited Warranty Credit Inquiry section for more information Original defective parts with a dealer cost over 300 00 that have been replaced during ...

Page 87: ...RUNNER ADVANCE 8200 Series Service Guide November 2012 Page 80 Additional information on the Flat Rate Program is located on the Canon USA s e Support Web site at http www support cusa canon com as shown in Figure 5 Figure 5 e Support Flat Rate Program ...

Page 88: ...n com to view the Canon USA Repairable Parts List Go to the Warranty tab Part Repair Facilities Repairable Parts List See Figure 6 e Support Authorized Parts Repair Facilities for more details Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando FL 32811 Nation Wide Repair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 407 297 1001 Customer Service 1 866 655 8676 Cust...

Page 89: ...Guide November 2012 Page 82 The Repairable Parts List index is in the Warranty section of the e Support Center Web site at http www support cusa canon com Select from the Repairable Parts List as shown below for the most current list Figure 6 e Support Authorized Parts Repair Facilities ...

Page 90: ...le Parts List must be submitted to Canon Virginia Inc with a completed e Tag warranty claim form and a handwritten or computer generated copy of the machine s service history Canon Virginia Inc 12000 Canon Boulevard Newport News VA 23606 Attention Warranty Returns The service history log must include the following Part Description Machine s Installation Date Date Part Was Removed Machine s Serial ...

Page 91: ...nty claim form that is completed online printed out and accompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation The e Tag warranty claim form can be accessed in the Warranty section of the e Support Center Web site at http www support cusa canon com Figure 7 e Support e Tag ...

Page 92: ...e history log can be handwritten or computer generated and must include the following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the bottom of the e Tag warranty claim for...

Page 93: ...y Credit Inquiry enables your dealership to check download and print the details of your e Tag and Flat Rate Program credits on the CNA Canon Network Access Web site a e Tag Inquiry To view your e Tag warranty claim credits online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 9 ISG Central ...

Page 94: ...arranty Claims Search Go to the e Tag Warranty Claim Console as shown at the bottom of the screen shot in To check the status of the e Tag warranty claims already submitted Figure 8 e Support e Tag Claim Console This console enables you to check the status of your claims To view the details of the e Tag limited warranty claim form double click any record Note e Tag warranty claims are connected to...

Page 95: ...8200 Series Service Guide November 2012 Page 88 b Flat Rate Inquiry To view your Flat Rate warranty reimbursements online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 12 ISG Central ...

Page 96: ...vember 2012 Page 89 On the CNA Web site select Warranty Credit Inquiry and then select Flat Rate Warranty Reimbursement to perform a Flat Rate Warranty claims search as shown in the following screen shots Figure 13 CNA Warranty Credit Inquiry Figure 14 CNA Flat Rate Warranty Reimbursement Search ...

Page 97: ...ally improves the TSC s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question This also helps to supply you with answers that are more accurate Provide the serial number of the installed engine or application you want to troubleshoot While the serial number is required to access support it also provides the Support Specialist with information about...

Page 98: ...signed to the call Every effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation must follow the process below The status of all escalated cases can be viewed via e Support or by calling the TSC Canon USA s TSC support responsibilities are as follows The contracted servicing dealer solely provides all technical support for ...

Page 99: ...A Support Escalation Flow Chart Canon imageRUNNER ADVANCE 8200 Series End User End User Contacts Servicing Dealer Canon USA Technical Support Center 1 800 528 2830 Canon USA Engineering Status Modify Canon USA Digital Solutions Specialist Systems Engineers Servicing Dealer Contacts Canon USA TSC Update Case Update Case Update Case ...

Page 100: ...ember 2012 Page 93 2 NAVI NAVI is a computer based application that is designed to function as both an information resource and diagnostic tool for Canon dealership technicians equipped with a laptop or dealer in house help desk environments Figure 15 NAVI Login Screen Figure 16 NAVI Main Screen ...

Page 101: ...roblem when connected directly to the machine or offline connection to the machine has not been established Provides access to model servicing information such as work procedures and electromechanical component references Provides a link to Canon Technical Documentation which is offered to dealers for sale on a CD ROM Provides a link to Canon Service Tools such as the SST Service Support Tool and ...

Page 102: ...ho have computer skills and use the SST The NAVI e Learning course is interactive and contains guided simulations that show the technician how to use NAVI to service maintain and troubleshoot Canon devices Technicians taking the NAVI e Learning course will also learn how to make NAVI an integral part of their tool kit After the successful completion of the NAVI e Learning course technicians can be...

Page 103: ...ly introduced models to a computer with NAVI installed iii Install NAVI and Use the Program Use the following procedure to install and use NAVI Install the core NAVI program and any patches Add model support as necessary Add any updated model case data If you have previously issued technical documentation on CD ROMs you can link these files with NAVI d Updates Continuous updates to each imageRUNNE...

Page 104: ...ive notification of new releases patches Technical Publications and other information via e mail message Search for technical solutions with the Integrated Knowledge Management System through a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and software drivers Track and modify logged cases Review all open cases To access e S...

Page 105: ... Web Site Complete Service Guide versions are available on the Canon USA s ISG Central Web site http isgcentral cusa canon com Access is limited to an Authorized Dealer s Management staff Please contact your Dealer Administrator to request access to the Systems and Technical Support section of ISG Central Figure 20 ISG Central Login Screen ...

Page 106: ...99 When an end user logs on to the ISG Central Web site he she must select the Systems and Technical Support button to access the Service Guides area of the Web site as shown below Figure 21 ISG Central Systems and Technical Support Web Page Figure 22 ISG Central Systems and Technical Support Service Guides Area ...

Page 107: ...p to 1 minute From Sleep Mode Up to 1 minute From Quick Startup Mode Up to 7 seconds61 Resolution for Writing Up to 1 200 dpi x 1 200 dpi Halftone 256 Gradations Paper Sizes Paper Drawers 1 2 LTR Paper Drawers 3 4 13 x 19 12 5 8 x 17 11 16 12 x 18 11 x 17 LGL LTR LTRR STMTR EXEC and Custom Size 5 1 2 x 7 1 8 to 13 x 19 1 4 140 mm x 182 mm to 330 2 mm x 487 7 mm Multi Purpose Tray With Booklet Fini...

Page 108: ... Bond Labels and Letterhead Paper Capacity Paper Drawers 1 2 Approximately 1 500 sheets x 2 paper decks 20 lb bond 80 g m2 Approximately 1 700 sheets x 2 paper decks 17 lb bond 64 g m2 Paper Drawers 3 4 Approximately 550 sheets x 2 cassettes 20 lb bond 80 g m2 Approximately 680 sheets x 2 cassettes 17 lb bond 64 g m2 Multi Purpose Tray Approximately 100 sheets 17 to 20 lb bond 64 to 80 g m2 Copy S...

Page 109: ... Control Panel 48 x 25 3 8 x 30 3 8 1 220 mm x 645 mm x 770 mm Including Toner Bottle Duplex Color Image Reader and Upright Control Panel Approximately 535 lb 242 5 kg Including Toner Bottle and Duplex Color Image Reader Approximately 526 lb 238 5 kg Installation Space W x D With Upright Control Panel Booklet Finisher Q1 PRO attached and the Multi purpose tray and auxiliary tray extended 100 1 4 6...

Page 110: ...R LTRR STMT and STMTR Weight 1 sided scanning 13 lb bond to 80 lb cover 50 to 220 g m2 2 sided scanning 13 lb bond to 80 lb cover 50 to 220 g m2 B W Original 17 lb bond to 80 lb cover 64 to 220 g m2 Color Original Original Tray Capacity Up to 300 sheets 20 lb bond 80 g m2 Original Scanning Speed LTR Sheets Minute 1 Copying Simplex B W at 600 dpi Approximately 120 Duplex B W at 600 dpi Approximatel...

Page 111: ... x 31 7 8 2 546 mm x 810 mm Without Upright Control Panel 91 1 4 x 31 7 8 2 316 mm x 810 mm 65 The width is measured to the right edge of the upright control panel in the extended position Table 36 Paper Deck Unit C1 Optional Specifications Item Specifications Paper Sizes LTR Paper Weight 14 lb bond to 80 lb cover 52 to 220 g m2 Paper Deck Capacity 3 500 sheets 20 lb bond 80 g m2 Power Source From...

Page 112: ...and Lower Trays 200 sheets 20 lb bond 80 g m2 Power Source 100 to 240 V AC 50 60 Hz 1 0 A Maximum Power Consumption If the Booklet Finisher Q1 PRO is attached Approximately 128 W If the Staple Finisher N1 or Booklet Finisher N1 is attached Approximately 117 W Dimensions H x W x D 55 3 8 x 29 3 8 x 31 1 4 1 407 mm x 746 mm x 793 mm Weight Approximately 134 lb 61 kg Installation Space W x D Includin...

Page 113: ...ecycled Bond and Coated66 Capacity Upper and Lower Trays 200 sheets 20 lb bond 80 g m2 Power Source From the Finisher Maximum Power Consumption Approximately 165 W Dimensions H x W x D 46 7 8 x 13 1 4 x 31 1 4 1 190 mm x 336 mm x 793 mm Weight Approximately 157 lb 71 kg Installation Space W x D Including the Main Unit With Upright Control Panel Booklet Finisher Q1 PRO attached and the Multi purpos...

Page 114: ...ay A and C LTR and EXEC 1 500 sheets or 7 3 4 195 mm in height 68 11 x 17 LGL LTRR 750 sheets or 3 7 8 97 mm in height Staple Mode Set Tray A and C LTR and EXEC 1 500 sheets 100 sets or 7 3 4 195 mm in height 68 11 x 17 LGL LTRR 750 sheets 50 sets or 3 7 8 97 mm in height No Finishing Modes Set with Different Paper Sizes Tray A 750 sheets or 3 7 8 97 mm in height Tray B 11 x 17 LGL LTR LTRR EXEC S...

Page 115: ...5 mm in height 48 sheets 20 lb bond 80 g m2 and 2 sheets 110 lb cover 256 g m2 Corner Staple and Double Staple 11 x 17 LGL LTR LTRR and EXEC Power Source 100 to 240 V AC 50 60 Hz 2 8 A Maximum Power Consumption With Puncher Unit BF1 Approximately 286 W Without Puncher Unit BF1 Approximately 282 W Dimensions H x W x D 41 x 25 3 4 30 3 4 71 1 040 mm x 654 mm 782 mm x 30 1 8 71 x 765 mm Weight Approx...

Page 116: ... height 68 11 x 17 LGL LTRR 750 sheets or 3 7 8 97 mm in height Staple Mode Set Tray A and C LTR and EXEC 1 500 sheets 100 sets or 7 3 4 195 mm in height 68 11 x 17 LGL LTRR 750 sheets 50 sets or 3 7 8 97 mm in height No Finishing Modes Set with Different Paper Sizes Tray A 750 sheets or 3 7 8 97 mm in height Tray B 11 x 17 LGL LTR LTRR EXEC STMTR 125 sheets or 5 8 16 mm in height 69 Tray C 750 sh...

Page 117: ...ts 20 lb bond 80 g m2 including 1 cover sheet up to 140 lb index 256 g m2 Saddle Fold 5 sheets 20 lb bond 80 g m2 Power Source 100 to 240 V AC 50 60 Hz 2 8 A Maximum Power Consumption With Puncher Unit BF1 and Inner Booklet Trimmer A1 Approximately 380 W Without Puncher Unit BF1 and Inner Booklet Trimmer A1 Approximately 349 W Dimensions H x W x D 41 x 30 1 4 35 1 4 71 x 30 1 8 1 040 mm x 767 mm 8...

Page 118: ...x 487 7 mm Weight 14 lb bond to 140 lb index 52 to 256 g m2 Type Thin 14 to 16 lb bond 52 g m2 to 63 g m2 Plain 17 to 24 lb bond 64 g m2 to 90 g m2 Heavy 1 25 lb bond to 66 lb cover 91 to 180 g m2 Heavy 2 67 to 80 lb cover 181 to 220 g m2 Heavy 3 82 lb cover to 140 lb index 221 to 256 g m2 Color Recycled Pre Punched Transparency Tracing Bond Labels Tab Coated66 and Letterhead 62 Do not feed paper ...

Page 119: ... mm in height Staple Mode Set Tray B LTR and EXEC 3 000 sheets 200 sets or 16 5 8 423 mm in height LTRR 2 000 sheets 200 sets or 11 1 4 285 mm in height 11 x 17 LGL 1 500 sheets 200 sets or 8 1 2 216 mm in height No Finishing Modes Set with Different Paper Sizes Tray A 1 000 sheets or 5 3 4 147 mm in height 73 LTR EXEC 4 000 sheets or 19 1 4 490 mm in height LTRR 2 000 sheets or 11 1 4 285 mm in h...

Page 120: ...ng the Main Unit W x D With the Upright Control Panel 100 1 4 65 x 31 7 8 2 546 mm x 810 mm When the multi purpose tray and auxiliary tray are extended Without the Upright Control Panel 79 x 31 7 8 2 007 mm x 810 mm When the multi purpose tray and auxiliary tray are extended 65 The width is measured to the right edge of the upright control panel in the extended position 70 The maximum stapling cap...

Page 121: ...mm x 95 mm x 715 mm Weight Approximately 8 2 lb 3 7 kg 66 Coated paper can only be loaded from the Insertion Unit Table 44 Puncher Unit BS1 Optional Specifications Item Specifications Paper Size Weight Type Size 2 Holes LGL LTRR Custom Size 4 x 4 to 11 3 4 x 17 182 mm x 182 mm to 297 mm to 432 mm 3 Holes 11 x 17 LTR EXEC Custom Size 4 x 4 to 11 3 4 x 17 182 mm x 182 mm to 297 mm to 432 mm Weight 1...

Page 122: ...er of Sheets That Can Be Trimmed Approximately 40 sheets 1 8 to 3 4 2 mm to 20 mm Trimmer Booklet Waste Tray Capacity Approximately 1 500 sheets with a trimmed width of 3 4 20 mm 20 lb bond 80 g m2 Power Source From the finisher Dimensions H x W x D Inside the Finisher 15 7 8 x 9 7 8 x 24 5 8 403 mm x 251 mm x 625 mm Weight Approximately 70 5 lb 32 kg 66 Coated paper can only be loaded from the In...

Page 123: ...e PCL Printer Kit AU1 or the PS Printer Kit AU1 UFR II Ultra Fast Rendering II is not supported Item Specifications Network OS Windows 7 Professional FES CPU Intel Pentium Dual Core Duo E5300 2 6 GHz RAM 2 GB 2 x 1 GB HDD 250 GB SATA Fiery System Software Fiery System 10 Supported PDL UFR II PostScript 3 PCL5e 5c and PCL6 Print Drivers Windows XP Server 2003 Server 2008 Server 2008 R2 Server 2008 ...

Page 124: ... Item Specifications Communication Protocol FTP TCP IP SMB TCP IP WebDAV Data Format TIFF JPEG PDF XPS OOXML PowerPoint Resolution 100 x100 dpi 150 x 150 dpi 200 x 100 dpi 200 x 200 dpi 200 x 400 dpi 300 x 300 dpi 400 x 400 dpi 600 x 600 dpi System Environment Windows 2000 SP4 Windows XP Professional SP3 Windows Vista SP2 Windows 7 Windows Server 2003 R2 SP2 Windows Server 2008 SP2 Windows Server ...

Page 125: ...ization for Web77 PDF A 1b Reader Extensions XPS Compact OCR Device Signature User Signature OOXML PowerPoint OCR Table 51 Connectivity and Software Specifications Item Specifications Network Interface 1 000Base T 100Base TX 10Base T RJ 45 TCP IP Frame Type Ethernet II Print Applications LPD Raw IPP IPPS FTP WSD IPX SPX Frame Type Ethernet II Ethernet 802 2 Ethernet 802 3 Ethernet SNAP Auto Detect...

Page 126: ...imageRUNNER ADVANCE 8200 Series Service Guide imageRUNNER ADVANCE 8200 Series Service Guide November 2012 Page 119 B Warranty 1 Main Unit Limited Warranty ...

Page 127: ...imageRUNNER ADVANCE 8200 Series Service Guide imageRUNNER ADVANCE 8200 Series Service Guide November 2012 Page 120 2 GPR 37 38 Drum Unit Limited Warranty ...

Page 128: ...it K1 Consumable Parts List 71 Table 26 Paper Folding Unit H1 Consumable Parts List 71 Table 27 Image Formation System Periodically Replaced Parts List 72 Table 28 Fixing System Periodically Replaced Parts List 73 Table 29 External Auxiliary System Periodically Replaced Parts List 73 Table 30 Soft Counter Configuration 76 Table 31 Monthly Copy Print Volume 78 Table 32 Canon USA Support Escalation ...

Page 129: ...arts Repair Facilities 82 Figure 7 e Support e Tag 84 Figure 8 e Support e Tag Claim Console 85 Figure 9 ISG Central 86 Figure 10 CNA Warranty Credit Inquiry 87 Figure 11 CNA e Tag Warranty Claims Search 87 Figure 12 ISG Central 88 Figure 13 CNA Warranty Credit Inquiry 89 Figure 14 CNA Flat Rate Warranty Reimbursement Search 89 Figure 15 NAVI Login Screen 93 Figure 16 NAVI Main Screen 93 Figure 17...

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