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Canon imageRUNNER 8500, Service Manual

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imageRUNNER 8500 Service Guide

 

imageRUNNER 8500 Service Guide

 

Rev. 0

 

May 2001

  

Page 15

 

VI. Service 

Policy 

A. 

Dealer Technical Support 

The following support mechanisms have been established to deliver high 
quality and timely technical support services and product information to 
imageRUNNER 8500 dealerships.  These support services cover areas 
such as: system and user software, networking and connectivity issues, 
electro-mechanical operations, and other hardware servicing issues. 

B. Escalation 

Procedure 

The Canon Connectivity escalation procedure diagrammed below will be 
utilized for the support of the imageRUNNER 8500. 

 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

imageRUNNER 8500 

Not Operating Properly

 

Technician escalates the problem to the supervisor and dealership 

technical support 

Dealership Needs Canon’s Assistance 

Note:

 In general, initial dealership 

response time will be set to meet 

the market condition and may be 

contractually stipulated.  

Dispatches within 2 Hours may 

be expected. 

Call the ISG Technical Support Center 

at 

Between 9:00AM and 8:00PM  

Eastern Time.

 

If a problem is not initially 

resolved, it will be escalated to 

the CUSA Engineering Group. 

At this point, a Digital Solutions 
Specialist will be dispatched as 

needed. 

Summary of Contents for imageRUNNER 8500

Page 1: ...SERVICE GUIDE CANON U S A INC SYSTEMS TECHNICAL SUPPORT DIVISION Rev 0 May 2001 ...

Page 2: ...D OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageRUNNER 8500 ...

Page 3: ...agreement with Canon U S A Inc Dealer agrees to indemnify Canon U S A Inc and to hold it harmless from and against any claims arising out of Dealer s possession use or misuse of this service guide Canon U S A Inc may in its sole discretion modify the information and or specifications contained in this service guide at any time without notice Canon is a registered trademark of Canon Inc imageRUNNER...

Page 4: ...stimated Installation Time 8 C Power and Plug Requirements 8 D Upgrading 9 E Computer Requirements For Upgrading 9 F Handling Of The Hard Disk Drive 10 G imageRUNNER 8500 Consumables 10 H Periodic Replacement Parts 11 I Consumable Parts For Main Unit 12 J Consumable Parts For ADF 13 K Periodic Maintenance Items 14 VI Service Policy 15 A Dealer Technical Support 15 B Escalation Procedure 15 C Inter...

Page 5: ...R 8500 Service Guide Rev 0 May 2001 Page iv VIII Service Requirements 20 A Authorization Policy 20 B Service Recommendation 21 IX Appendix 22 A imageRUNNER 8500 Series Limited Warranty Conditions 22 B Canon GPR 7 Drum Unit Limited Warranty 23 ...

Page 6: ...punch A High Image Quality The imageRUNNER 8500 scans up to 600 x 600 dpi copies up to 1 200 x 600 dpi and printing up to 2 400 x 600 dpi B High Productivity Scanning Speed Scanning speed for 1 to 1 is 80 ipm High speed scanning is realized even while printing Stapling The imageRUNNER 8500 staples up to 100 sheets and has staple cartridges containing 50 or 100 staples Punch Finishing The imageRUNN...

Page 7: ...hment LTR x1 Cassette P4 Universal x2 Document Tray x1 Operators Manual Users Guide Eng x1 Operators Manual Copy Guide Eng x1 Operators Manual Box Guide Eng x1 Copy Machine Warranty Eng x1 Copy Machine Warranty FR x1 Drum Unit Warranty Eng x1 Drum Unit Warranty FR x1 Registration Card Eng x1 Registration Card FR x1 Installation Check List x1 Operator manual x 3 o Reference Guide FA7 2728 010 o Cop...

Page 8: ...m Number2 GPR 7 Drum 6749 A003 AA GPR 7 Black Toner Unit 6748 A003 AA Staple G1 6788 A001 AA Staple H1 6790 A001 AA Staple Cartridge H1 6789 A001 AA Staple Cartridge D2 0250 A002 AA Transparency Type E 9 70015 E1 Label Type D1 9 50015 D1 Label Type D2 9 50015 D2 Roll Paper for C C P A1 SSF H1200 Card Reader C1 6575 00 AA Control Card Printer A1 0491 A001 AA Basic Card Set 0500 A002 AA Copy Card Se...

Page 9: ...ettes 2 trays Paper Capacity 2 x 550 and 2 x 1500 Std 4 150 Sheets Max 7 650 Sheets Manual Bypass Up to 50 Sheets Acceptable Paper Weight 17 lb to 110 lb All Cassettes and Stack Bypass Duplexing Standard Automatic Trayless Duplexing Magnification 25 400 in 1 increments From glass 25 200 in 1 increments From feeder Preset Reduce Enlarge 25 50 64 73 78 121 129 200 400 Multipage Copy Speed Approximat...

Page 10: ...imum Stapling Capacity 100 sheets Stapling Capacity Up to 15 sheets Paper Weight 17 lb 22 lb Bond Cover sheet is up to 110 lb Index Total Sides Imaged 60 Total Sides 15 Sheets Total Sets 30 Total Sets Folding V Folding Standard Saddle Stitch Tray Paper Size Supported LTRR 11 x17 Type of Staple Staple G1 5 000x3 Staple Cartridge D2 2 000x3 Cartridges for Saddle Stitch Unit Staple Cartridge H1 for 5...

Page 11: ...p to 85 ppm Puncher Paper Dust Stock Approximately 10 000 Sheets Punch and Staple combination Possible Power Source 240W Directly From Main Unit Dimensions HxWxD Approximately 39 1 4 x 26 1 4 x 29 1 8 995 x 667 x 738 mm Weight Approximately 145 lbs 66kg D Paper Deck M1 Paper Deck M1 Number of Drawers 1 Paper Capacity Up to 3 500 Sheets 20 lb Bond 80 g m2 Paper Size LTR Paper Weight 17 lb Bond to 1...

Page 12: ...00 Sheets or 50 Sheets depending on Cartridge Staple Paper Weight Capacity 17 lb Bond 110 lb Index 64 200 g m 2 Power Source Directly From Main Unit Dimensions HxWxD Approximately 39 x 26 x 29 1 8 995 x 667 x 738 mm Weight Approximately 141 lbs 64kg G Document Insertion Unit B1 Document Insertion Unit B1 Maximum Stacking Capacity 100 Sheets Acceptable Document Weight 17 lb Bond to 110 lb index 64 ...

Page 13: ...l require the replacement of various consumable parts every 250 000 copies B Estimated Installation Time Description Estimated Time3 imageRUNNER 8500 Main Unit 45 Minutes Document Insertion Unit B1 30 Minutes Paper Folding Unit C1 1 Hour Paper Deck M1 15 Minutes Finisher K1 K2 K3 15 Minutes C Power and Plug Requirements The imageRUNNER 8500 requires a 15AMP 208V outlet as well as a NEMA 6 15R rece...

Page 14: ...cable 4 as an interface between the personal computer and the imageRUNNER 8500 to enable high speed transmission of the data E Computer Requirements For Upgrading The following are the recommended Desktop PC or laptop specifications to use for the download 1 CPU Pentium 133MHz or higher 2 Memory 16MB or more 32MB or more is preferable 3 Free HDD Capacity 10MB or more of available hard disk space 4...

Page 15: ...e such data even if canon is informed of possibility of such damages Therefore it is recommended not to store data on the HDD without having copies or printouts of such data outside Review the terms of the product s limited warranty for more details G imageRUNNER 8500 Consumables Description Product Number2 Quantity Estimated Yield Life 5 Remarks GPR 7 Drum 6749A003AA 1 5 000 000 GPR 7 Black Toner...

Page 16: ...sfer Charging Wire Cleaning Pad FF5 9552 000 1 500 000 FF5 6883 000 1 500 000 Transfer Charging Wire Cleaning Pad FF5 6884 000 1 500 000 Separation Charging Wire Cleaning Pad FF5 7891 020 1 500 000 Primary Gird Wire FY1 0883 000 AR 500 000 Thermistor FG6 7748 000 1 500 000 No 2 Thermistor FH7 7464 000 1 500 000 Thermal Switch FG6 7745 000 1 1 000 000 Ozone Filter Drum FB6 0776 000 1 1 000 000 Ozon...

Page 17: ...Roller FB5 6930 000 1 500 000 Fixing Lower Roller FB5 6952 000 1 500 000 Fixing Web FY1 1157 000 1 500 000 Insulating Bush Front Rear FB5 6934 000 2 500 000 Fixing Roller Bearing XG9 0421 000 2 1 000 000 Fixing Locking Roller Bearing XG9 0447 000 2 1 000 000 Delivery Upper Separation Claw FB5 8727 000 6 500 000 Delivery Lower Separation Claw FA2 9037 000 2 1 000 000 FF5 7829 000 Front 4 Pickup Rol...

Page 18: ...p Roller FB4 7640 000 2 250 000 FG6 7723 000 Separation Unit 1 250 000 Feeding Roller 6 FG6 7725 000 Feeding Roller Unit 1 250 000 FG6 7723 000 Separation Unit 1 250 000 Separation Belt 6 FE6 3059 000 Separation Belt 11 250 000 Actual number of sheets 6 It is recommended to replace the entire Separation Unit FG6 7723 000 However the Feeder Roller FG6 7725 000 or the Separation Belt FE6 3059 000 co...

Page 19: ...tion Grid wire Charging assembly shield plate Roller electrode Charging Assembly Pre transfer charging assembly LED Photopositive drum Photo sensitive Drum Drum heater friction assembly Developing cylinder Developing Assembly Developing cylinder member Toner pan Cleaner Magnet roller Inlet guide Web Remove the slack during installation Oil pan Thermistor Second thermistor Fixing Assembly Thermal s...

Page 20: ...ure The Canon Connectivity escalation procedure diagrammed below will be utilized for the support of the imageRUNNER 8500 imageRUNNER 8500 Not Operating Properly Technician escalates the problem to the supervisor and dealership technical support Dealership Needs Canon s Assistance Note In general initial dealership response time will be set to meet the market condition and may be contractually sti...

Page 21: ...Approximately 50 000 to 250 000 copies per month E Warranty Conditions 1 End User Warranty Conditions imageRUNNER 8500 Product Warranty 90 days after delivery to the original purchaser or 600 000 prints copies or a combination of both whichever comes first GPR 7 Drum Unit Warranty Full Credit 100 000 copies or 30 days from the date of original purchase whichever comes first Prorated Credit 2 000 0...

Page 22: ... any Technician can simply complete the imageRUNNER 600 class and request an imageRUNNER 8500 Certification Guide to complete imageRUNNER 8500 Certification B Obtaining imageRUNNER 8500 Certification The Certification Guide All service technicians currently certified on the imageRUNNER 600 will be able to obtain the Certification Guide in three ways 1 Downloading it from Canon e Support Services 2...

Page 23: ...e novice Technician or the most experienced If you want or need product certification for one of your technicians and if you want to provide your customer with the highest level of service support possible this course will give you the information you desire E Prerequisites Certification Guide imageRUNNER 600 In House training imageRUNNER Connectivity Class F Materials The materials for the imageR...

Page 24: ... specifications and installation Mechanical and Electrical Service Diagnostics Component removal and identification Service Adjustments Maintenance Network Connectivity H Training Facilities Training is available in each of the Canon regional offices Jamesburg New Jersey Norcross Georgia Irving Texas Irvine California Itasca Illinois ...

Page 25: ...IBM compatible and Macintosh Computer hardware including cabling Computer software including drivers Operating systems DOS Windows 95 98 Mac OS System 7 8 9 Network Operating Systems o Novell 3 x 4 x 5 x o Windows NT 2000 Protocols o IPX SPX o TCP IP Printing Scanning In addition computer skills and working knowledge in the following areas may also be helpful Other computer platforms mainframe and...

Page 26: ...o adequately service the imageRUNNER 8500 Canon U S A strongly recommends that dealers have a laptop computer available for use as a primary tool for the imageRUNNER 8500 This laptop must meet the specifications that are listed in the Computer Requirements For Upgrading of the Service Features Section on Page 9 ...

Page 27: ...h the Product Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced removed or altered ANY SYSTEM SOFTWARE WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD ROM S ENCLOSED WITH OR ACCOMPANYING THE PRODUCT AND ANY UTILITY SOFTWARE DISTRIBUTED WITH OR FOR THE PRODUCT IS SOLD AS IS AND WITHOUT WARRA...

Page 28: ...er documentation c installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon s service bulletins or d use of supplies or parts other than those distributed by Canon which damage the Drum Unit or cause abnormally frequent service calls or service problems Nor does this warranty extend to any Drum Unit on which the original identification...

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