imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide
imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide
March 2010
Rev. 1
Page 17
II.
Dealer Sales/Service Authorization
A. Technician/System Engineer
To become authorized and maintain authorization to service an
imageRUNNER device, each Authorized Reseller’s location must have at least
one employee who has successfully completed the appropriate
imageRUNNER device Training Program and received certified status.
III. Educational
Training
A. Overview
The imageRUNNER 3245 Series Technical Training Program, which includes
training for the imageRUNNER 4570 Series and imageRUNNER 3230/3225,
consists of two different but integral components-- an on-line course and a
classroom course. The goal behind utilizing a blended approach is to leverage
the advantages of the eLearning Center to complement an already successful
classroom training approach and to deliver training in the most efficient and
effective way possible.
The course has two major components:
1. On-line Course: This portion of the course consists of an eLearning session
containing eighteen topics. The course is located in the eLearning center
on the e-Support Center website:
http://www.support.cusa.canon.com
. The
objective is to provide interactive training on theory, specifications,
component identification, operations, and timing prior to attending the
classroom training.
2. Classroom Course: Consists of an intense three days of lecture, hands-on,
and practical application of the information learned on-line. Each student
will have the opportunity to disassemble and install key components, and
apply troubleshooting techniques. This “hands-on” approach will improve
the ability of each technician to support the products and meet customers’
needs right from the start.
Benefits of this approach include increased hands-on time in the classroom
with focus on the main unit and accessories within real-world troubleshooting
scenarios. Additional focus will be given to a new version of Canon Controller,
a new Service Support Tool (SST), and new paper handling and finishing
technologies incorporated into this product series.
