Canon imageCLASS D600 Series Printer Manual Download Page 91 | Manualshive

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Chapter 5

Chapter 5

Chapter 5

Chapter 5

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

This chapter includes information to help you solve printer problems. A problem might have
one or a combination of causes, including a computer malfunction, software errors, the printer
cable, or the printer. Many printing problems are related to how your software interacts with
the printer.

If you can print a self test, but the printer does not print other jobs, or your printed output is not
what you expected, the problem is with your computer, software, or cables.

If your printer is not operating properly, try the suggestions in this chapter in the order listed.

If you have a problem with your printer and you cannot resolve it by referring to the
information in this chapter, please refer to the

Reference Guide

.

Finding Information

Finding Information

Finding Information

Finding Information

Problem

See page

Printer Problems

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CAPT Problems

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CAPT Messages

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Using the Trouble Shooter

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Uninstalling the CAPT

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Summary of Contents for imageCLASS D600 Series

Page 1: ...Printer Guide IMPORTANT Read this manual carefully Use this manual when you need quick reference help for the printer feature of your machine ...

Page 2: ...Your Documentation Setting up the machine Setting up paper Quick guide for making copies Quick guide for sending faxes Installing the CAPT Document and paper handling Making copies Maintenance Troubleshooting feed and copy issues Sending and receiving faxes Speed dialing Troubleshooting fax issues Printing with the CAPT Checking the Status of a Print Job Troubleshooting CAPT issues Quick Start Gui...

Page 3: ...ication please contact Canon How This Manual Is Organized How This Manual Is Organized How This Manual Is Organized How This Manual Is Organized Before You Start Installing the Canon Advanced Printing Technology CAPT Printer Properties Checking the Status of a Print Job Troubleshooting Printer Specifications Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Appendix Index Glossary ...

Page 4: ... transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Canon Inc Notice Notice Notice Notice The information in this document is subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MA...

Page 5: ...anon PC1200 iC D600 iR1200G Group 1 37 Printing with the CAPT 1 38 Chapter 3 Printer Properties Windows 95 98 Me Printer Properties 2 2 Windows NT4 0 2000 XP Printer Properties and Default Document Properties 2 16 Chapter 4 Checking the Status of a Print Job Opening the Status Window 3 2 Using Canon PC1200 iC D600 iR1200G Status Window 3 3 Network Printer Status 3 12 The Status Window Icon 3 13 Cl...

Page 6: ... these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In order to use the machine safely always pay attention to these cautions IMPORTANT Indicates an operational warning or restriction Be certain to read these items to operate the machine correctly and to avoid damage to the machine NOTE Indicates a no...

Page 7: ...from the ones you actually see depending on the model or options that come with your machine The keys or buttons which you should press are marked with as shown below When multiple buttons or keys can be pressed they will be highlighted and mentioned in the order in which they should be pressed 4 The Wizard displays a list of available printers Click Have Disk Click this button for operation ...

Page 8: ...names and model names are abbreviated as follows Microsoft Windows 95 operating system Windows 95 Microsoft Windows 98 operating system Windows 98 Microsoft Windows Millennium Edition operating system Windows Me Microsoft WindowsNT 4 0 operating system Windows NT Microsoft Windows 2000 operating system Windows 2000 Microsoft Windows XP operating system Windows XP ...

Page 9: ...u Start Before You Start This chapter provides an explanation of the system environments required for using the CAPT Canon Advanced Printing Technology It also explains where to find help and information regarding the installation and use of this software Introduction System Requirements Where to Find Help ...

Page 10: ... your software on the Canon home page http www usa canon com The printer driver for Windows 95 98 Me NT 4 0 2000 XP can be used in the following system environments Operating System Software Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows Me Microsoft Windows NT 4 0 Microsoft Windows 2000 or Microsoft Windows XP Computer Any computer on which Microsoft Windows 95 Microsoft Windows 98 M...

Page 11: ...he software In the printer s Properties dialog box you can click Help to display additional information about every feature and option in the CAPT You can also click Help in the upper right corner of most dialog boxes and then click a specific item in the dialog box for help with that item or right click a specific item and choose Help to access the same help information for the item See the Onlin...

Page 12: ...the Canon Advanced Installing the Canon Advanced Installing the Canon Advanced Printing Technology CAPT Printing Technology CAPT Printing Technology CAPT Printing Technology CAPT This chapter describes the CAPT Canon Advanced Printing Technology It includes the following information What is CAPT Installing the CAPT Printing with the CAPT ...

Page 13: ...ter connected directly to your computer follow the steps below If the D600 series is already on your network and you want to start using it follow the steps in Network Users on page 2 23 If you want to install the D600 series as a network printer follow the steps in Connecting the imageCLASS D600 Series as a Network Printer on page 2 27 What is CAPT What is CAPT What is CAPT What is CAPT Installin...

Page 14: ...g Connect the machine to your computer Quick Start Guide Turn on the machine Quick Start Guide Start up Windows 98 Windows 95 98 Me Windows 95 98 Me Windows 95 98 Me Windows 95 98 Me USB Users USB Users USB Users USB Users NOTE Using USB Port USB Cable In order to use the printer via USB the following requirements need to be satisfied Your computer must be equipped with a USB port and it is necess...

Page 15: ...ew Hardware Wizard and click Next 3 Select Specify a location and click Browse to select the driver in the language that you want to install For example if your CD ROM drive is drive D browse to D English Win9x then click Next Click Next on Windows driver files search for the device 4 Enter the name you wish to use then click Finish ...

Page 16: ...og box appears Click OK to close the dialog box Click Finish on the Add New Hardware Wizard Parallel Port Users Parallel Port Users Parallel Port Users Parallel Port Users IMPORTANT If there already are LBP 460 465 660 800 810 or other printer drivers installed on your computer before installing PC1200 iC D600 iR1200G uninstall those drivers or set them for file output selecting FILE in the port s...

Page 17: ...2 6 2 Installing the Canon Advanced Printing Technology 3 Select Local Printer and click Next 4 The Wizard displays a list of available printers Click Have Disk ...

Page 18: ...ox appears Use Browse to select the directory or enter the path name that contains the printer software then click OK For example if you are using the CD ROM to install the software and your CD ROM drive is drive D the path name would be D English Win9x 6 Select the printer and click Next ...

Page 19: ...nology 7 Select the printer s port and then click Next 8 Enter the name you wish to use then click Finish 9 When the installation is complete the following dialog box appears To close the dialog box click OK Click Finish on the Add New Hardware Wizard ...

Page 20: ...ndows NT 4 0 2000 XP Windows NT 4 0 2000 XP Windows NT 4 0 2000 XP Windows NT 4 0 2000 XP USB Users USB Users USB Users USB Users NOTE Using USB Port USB Cable In order to use the printer via USB the following requirements need to be satisfied Your computer must be equipped with a USB port and it is necessary that its operation is approved by the manufacturer Windows NT 4 0 is not available for US...

Page 21: ...Found New Hardware Wizard dialog box appears Click Next Select Search for a suitable driver for my device recommended in the Found New Hardware Wizard and click Next NOTE Unknown may be displayed as the name of the device 4 Select Specify a location and click Next ...

Page 22: ...lect the driver in the language that you want to install For example if your CD ROM drive is drive D browse to D English Win2000 then click OK Click Next on Driver Files Search Results NOTE Click Yes if the Digital Signature Not Found dialog box appears 6 When the installation is complete the following dialog box appears Click OK to close the dialog box Click Finish on the Found New Hardware Wizar...

Page 23: ...g and Play is being carried out and the Found New Hardware Wizard dialog box appears Click Next 2 Select Search for a suitable driver for my device recommended in the Found New Hardware Wizard and click Next NOTE Unknown may be displayed as the name of the device ...

Page 24: ... in the language that you want to install For example if your CD ROM drive is drive D browse to D English Win2000 then click OK Click Next on Driver Files Search Results NOTE Click Yes if the Digital Signature Not Found dialog box appears 5 When the installation is complete the following dialog box appears Click OK to close the dialog box Click Finish on the Found New Hardware Wizard ...

Page 25: ...ws NT 4 0 you can use the Windows NT Add Printer Wizard 1 Log on as member of Administrators The full control access right for the printer is necessary for the installation of the CAPT 2 From the Start menu select Settings then Printers The Printers folder appears 3 Double click the Add Printer icon The Add Printer Wizard dialog box appears 4 Select My Computer then click Next 5 Select the printer...

Page 26: ...m Disk dialog box appears Use Browse to select the directory or enter the path name that contains the CAPT then click OK For example if you are using the CD ROM to install the CAPT and your CD ROM drive is drive D the path name would be D english WinNT40 8 Select your printer model from the list of printers displayed then click Next ...

Page 27: ... Click Next to accept the default printer name or enter the name you wish to use then click Next 10 Select whether this printer is shared or not shared with other computers If it is shared select all the operating systems that will use this printer Click Next ...

Page 28: ...anon PC1200 iC D600 iR1200G icon on the Desktop and the Canon PC1200 iC D600 iR1200G icon is added to the Printers folder 12 When the installation is complete the following dialog box appears Click OK to close the dialog 13 If you opted to print a test page the test page prints after the installation completes and the following dialog appears If the test page printed correctly click Yes ...

Page 29: ...0 1 Log on as member of Administrators The full control access right for the printer is necessary for the installation of the CAPT 2 From the Start menu select Settings then Printers in Windows XP select Printers and Faxes from Start menu The Printers in Windows XP Printers and Faxes folder appears 3 Double click the Add Printer icon in Windows XP click Add a printer in Printer Tasks The Add Print...

Page 30: ...Click Have Disk in the Manufacturers Printers dialog box 7 The Install From Disk dialog box appears Use Browse to select the directory or enter the path name that contains the CAPT then click OK For example if you are using the CD ROM to install the CAPT and your CD ROM drive is drive D the path name would be D English Win2000 ...

Page 31: ...g the Canon Advanced Printing Technology 8 Select your printer model from the list of printers displayed then click Next 9 Click Next to accept the default printer name or enter the name you wish to use then click Next ...

Page 32: ...on Advanced Printing Technology 10 Select whether this printer is shared or not shared with other computers Click Next 11 Click Yes if you want to print a test page or No if you do not want to print a test page then click Next ...

Page 33: ...iC D600 iR1200G icon on the Desktop and the Canon PC1200 iC D600 iR1200G icon is added to the Printers folder 13 When the installation is complete the following dialog box appears Click OK to close the dialog 14 If you opted to print a test page the test page prints after the installation completes and the following dialog appears If the test page printed correctly click OK ...

Page 34: ...twork Users Connecting to the imageCLASS D600 Series Already on Connecting to the imageCLASS D600 Series Already on Connecting to the imageCLASS D600 Series Already on Connecting to the imageCLASS D600 Series Already on Your Network Your Network Your Network Your Network 1 Open Explorer and browse the network until you can see the Canon PC1200 iC D600 iR1200G printer icon 2 Double click the printe...

Page 35: ... 8 below 5 The Wizard displays a list of available printers Click Have Disk 6 The Install From Disk dialog box appears Use Browse to select the directory or enter the path name that contains the printer software then click OK 7 If the server is a Windows 95 98 Me computer you can enter a name for the printer or accept the default name and click Next NOTE If the connection fails you ll be able to i...

Page 36: ...ers and Faxes from Start menu The Printers in Windows XP Printers and Faxes folder appears 3 Double click the Add Printer icon in Windows XP click Add a printer in Printer Tasks The Add Printer Wizard dialog box appears 4 Select Network printer server in Windows XP select A network printer or a printer attached to another computer then click Next The Connect to Printer Specify a Printer in Windows...

Page 37: ...e same operating system and it is possible to print from a Windows 95 98 Me client to a Windows NT 4 0 2000 XP print server or vice versa You can start printing simply by starting the server even if the server was not running when the client was started If the server is running on Windows NT 4 0 2000 XP you can print even if no one is logged into the server Please note that there is no status disp...

Page 38: ...gs Windows 95 98 Me Server Settings Windows 95 98 Me Server Settings Network Settings Connecting the imageCLASS D600 Series as a Network Connecting the imageCLASS D600 Series as a Network Connecting the imageCLASS D600 Series as a Network Connecting the imageCLASS D600 Series as a Network Printer Printer Printer Printer 1 Double click the Network icon in the Control Panel 2 Select the Configuratio...

Page 39: ...rinting Technology 5 Select File and Printer Sharing for Microsoft Networks in the Network Services box then click OK 6 Click File and Print Sharing NOTE Be sure there is a check by I want to be able to allow others to print to my printer s ...

Page 40: ...2 29 2 Installing the Canon Advanced Printing Technology 7 Select the Access Control tab and check either Share level Access Control or User level Access control 8 Click OK and then restart Windows ...

Page 41: ...anced Printing Technology Printer Settings Share level Access Control 1 Open the Canon PC1200 iC D600 iR1200G Properties window then check Shared As in the Sharing tab 2 Enter the Share Name Comment and Password as needed 3 Click OK ...

Page 42: ...ng Technology User level Access Control 1 Open the Canon PC1200 iC D600 iR1200G Properties window then check Shared As in the Sharing tab 2 Enter the Share Name and Comment as needed 3 Click Add and select the users allowed to access the printer ...

Page 43: ...2 32 2 Installing the Canon Advanced Printing Technology 4 Click OK when you have finished adding users 5 Click OK again NOTE Do not enter space or special character in the Share Name ...

Page 44: ...0 2000 XP Server Settings Windows NT 4 0 2000 XP Server Settings Windows NT 4 0 2000 XP Server Settings Add Server Service Windows NT 4 0 1 Double click the Network icon from the Control Panel 2 Select the Services tab and if the Server is not shown click Add 3 Select the Server and click OK 4 Restart Windows ...

Page 45: ...ies from the menu The Local Area Connection Properties dialog box appears 3 Select File and Printer Sharing for Microsoft Networks then click OK 1 From the Start menu select Control Panel The Control Panel folder appears 2 Click Network and Internet Connections Network and Internet Connections folder appears 3 Click Network Connections Network Connections folder appears 4 Right click the Local Are...

Page 46: ...2 35 2 Installing the Canon Advanced Printing Technology The procedure for Windows XP is given for Category View Mode 5 Select File and Printer Sharing for Microsoft Networks then click OK ...

Page 47: ... can execute from either Status display requires status exchanges between the print server and client using TCP IP or NetBEUI protocols Status display is not supported if IPX SPX is the only protocol used 1 Open the Canon PC1200 iC D600 iR1200G Properties window then check Shared in the Sharing tab 2 Enter the Share Name as needed 3 Click OK The printer icon changes to indicate sharing NOTE Sharin...

Page 48: ...0 iR1200G Status Window Canon PC1200 iC D600 iR1200G Trouble Shooter Starts the Trouble Shooter program for the CAPT It helps you solve printing problems in Windows 95 98 Me or NT 4 0 2000 XP Chapter 4 Troubleshooting Canon PC1200 iC D600 iR1200G Uninstallation Starts the uninstall program for the CAPT If the CAPT is not working properly it might help to uninstall and then install it again Chapter...

Page 49: ... Window This window shows you the paper moving through the machine how long it will take to print the document and how much of the document has printed From the Status Window you can pause resume or delete the current print job If a printing problem occurs the Canon PC1200 iC D600 iR1200G Status Window automatically opens and identifies the problem Before using the CAPT make sure you select it as ...

Page 50: ...Printer Properties Printer Properties Printer Properties This chapter describes the dialogs and settings on the Printer Properties screens It includes the following information Windows 95 98 Me Printer Properties Windows NT4 0 2000 XP Printer Properties and Default Document Properties ...

Page 51: ...mber of tabs displayed in the Properties dialog box depends on how you have your system set up Screens examples use Windows 98 The way you get to the dialog boxes determines how long the printing options remain in effect If you start from an application s Print command your choices apply only to that print job They will not be stored when you close the application If you start from the Printers fo...

Page 52: ...3 3 3 Printer Properties General Tab General Tab General Tab General Tab Lets you print a test page or define separator pages Refer to your Windows operating system documentation for more information ...

Page 53: ...Details Tab Details Tab Details Tab Details Tab Specifies the printer port and time out settings Refer to your Windows operating system documentation for more information Spool Settings The installer sets the following defaults ...

Page 54: ...aring Tab Sharing Tab Sharing Tab Sharing Tab Specifies the printer sharing settings This tab is available only when file and printer sharing is turned on Refer to your Windows operating system documentation for more information ...

Page 55: ...ith the Custom Paper Size option Output Size lets you select the paper size to print on If your output size is set to anything other than Match Page Size the image will be automatically reduced or enlarged to fit on the page Copies lets you specify the number of copies to be printed 1 to 999 Orientation lets you select the direction of printing relative to the paper Portrait Landscape Page Layout ...

Page 56: ...urrent settings click View Settings which is located on the Page Setup Finishing Paper Source and Quality tabs Click on the tabs in the View Settings dialog box to view the settings for each tab Custom Paper Size Settings Custom Paper Size on the Page Setup tab window allows you to define custom paper sizes for quick selection You can specify the name width and height of each size You can have up ...

Page 57: ...e Defaults 1 Select one of the predefined sizes from the Custom Paper List 2 If you wish enter a unique name in the Name area 3 Select the Unit of measurement Millimeter or Inch 4 Define the Paper Size using the Width 76 2 to 215 9 mm 3 00 to 8 50 inches and Height 127 0 to 355 6 mm 5 00 to 14 00 inches settings 5 Click OK to accept your changes ...

Page 58: ...dows BMP Creating an Overlay Form File Before using Overlay Printing you need to create an overlay form file in an application To create a form file you can use both applications from Windows 95 98 Me package and commercially available software Windows Metafile Windows metafile format is used in most commercially available draw applications Create the form data and save it in the metafile format W...

Page 59: ...back of beneath the application data Foreground Check this radio button on to place the overlay data in front of over the application data Position Left Top lets you specify the position of the overlay based on its distance from the paper s left and top edges Select units of measurement using Millimeter or Inch radio button Valid values interval for this setting is 0 420mm Size Width Height lets y...

Page 60: ...ication being used Settings for overlay printing of your machine allow you to place overlay form in the foreground in front or in the background in back of the application print data ABC ABC ABC ABC ABC ABC ABC ABC Original data Overlay Application Overlay Placement Background The result will appear as one of the shown below Overlay Placement Foreground The result will appear as one of the shown b...

Page 61: ...ies Finishing Tab Finishing Tab Finishing Tab Finishing Tab Specifies how final output is collated and printing pages in reverse output order Check the check boxes to collate the document or print it in reverse output order ...

Page 62: ...from Cassette or Multi purpose Tray Paper Type lets you select from following types of paper Plain Paper including coloured paper recycled paper 64 80g m2 Transparencies Tracing Paper tracing paper thin paper 52 63g m2 Special Paper 1 thick paper Special Paper 2 postcards envelopes 81 128g m2 When Paper Source is set to Cassette please do not select paper types other than Plain Paper ...

Page 63: ... original image Different halftone patterns give different grey shade results Brightness is the relative proportion of light and dark areas Decreasing brightness darkens the overall image increasing brightness lightens it Brightness is expressed as a relative range from 80 to 80 Contrast is the degree of difference between the lightest and darkest areas of an image Decreasing contrast lightens the...

Page 64: ...oner saver and Image Refinement Toner Save thins the black areas of print data so toner consumption is reduced Image Refinement is a printer technology from Canon with which the printer automatically senses and refines the jagged edges and ragged curves of characters and graphics ...

Page 65: ...ght mouse button on the Canon PC1200 iC D600 iR1200G icon in the Printers in Windows XP Printers and Faxes folder and select Document Defaults from the pop up menu You can also open an equivalent dialog box and specify the setting by selecting Print or Page Setup from the File menu of an application Windows NT4 0 2000 XP Printer Properties and Windows NT4 0 2000 XP Printer Properties and Windows N...

Page 66: ...o print a test page and separator pages Refer to your Windows operating system documentation for more information Ports Tab Ports Tab Ports Tab Ports Tab Lets you specify the port to which the printer is attached Refer to your Windows operating system documentation for more information ...

Page 67: ...ting system documentation for more information Spool print documents so program finishes printing faster and Start printing immediately are set automatically when you install the printer driver Sharing Tab Sharing Tab Sharing Tab Sharing Tab Specifies the printer sharing settings Refer to your Windows operating system documentation for more information ...

Page 68: ...3 19 3 Printer Properties Security Tab Security Tab Security Tab Security Tab Lets you specify security settings Refer to your operating system documentation for more information ...

Page 69: ...nge Paper dialog This dialog contains a listing of the available papers and their definitions Available Paper has Height 127 0 355 6 mm and Width 76 2 215 9 mm that were defined in the Forms tab in the Print Server Properties dialog box the Print Server Properties dialog box can be accessed by selecting Server Properties from the File menu of the Printers in Windows XP Printers and Faxes folder On...

Page 70: ... other than Match Page Size the image will be automatically reduced or enlarged to fit on the page Copies lets you specify the number of copies to be printed 1 to 999 Orientation lets you select the direction of printing relative to the printer s paper Portrait Landscape Page Layout lets you select the number of pages per sheet 1 2 4 8 9 If you select more than 1 the image may be reduced to fit on...

Page 71: ...ion Overlay Form File Formats For overlay forms you can use files in the following formats Windows Metafile Windows BMP Creating an Overlay Form File Before using Overlay Printing you need to create an overlay form file in an application To create a form file you can use both applications from Windows NT 4 0 2000 XP package and commercially available software Windows Metafile Windows metafile form...

Page 72: ...back of beneath the application data Foreground Check this radio button on to place the overlay data in front of over the application data Position Left Top lets you specify the position of the overlay based on its distance from the paper s left and top edges Select units of measurement using Millimeter or Inch radio button Valid values interval for this setting is 0 420mm Size Width Height lets y...

Page 73: ...ication being used Settings for overlay printing of your machine allow you to place overlay form in the foreground in front or in the background in back of the application print data ABC ABC ABC ABC ABC ABC ABC ABC Original data Overlay Application Overlay Placement Background The result will appear as one of the shown below Overlay Placement Foreground The result will appear as one of the shown b...

Page 74: ...rinting pages in reverse output order Check the check boxes to collate the document or print it in reverse output order Preferences Preferences on the Finishing tab window opens the Preferences dialog box The check box lets you turn EMF Spooling on If this is not checked EMF Spooling will be off This setting is unchecked by default ...

Page 75: ... Select from Cassette or Multi purpose Tray Paper Type lets you select from following types of paper Plain Paper including coloured paper recycled paper 64 80g m2 Transparencies Tracing Paper tracing paper thin paper 52 63g m2 Special Paper 1 thick paper Special Paper 2 postcards envelopes 81 128g m2 When Paper Source is set to Cassette please do not select paper types other than Plain Paper ...

Page 76: ... original image Different halftone patterns give different grey shade results Brightness is the relative proportion of light and dark areas Decreasing brightness darkens the overall image increasing brightness lightens it Brightness is expressed as a relative range from 80 to 80 Contrast is the degree of difference between the lightest and darkest areas of an image Decreasing contrast lightens the...

Page 77: ...oner saver and Image Refinement Toner Save thins the black areas of print data so toner consumption is reduced Image Refinement is a printer technology from Canon with which the printer automatically senses and refines the jagged edges and ragged curves of characters and graphics ...

Page 78: ...rint Job This chapter describes how to check the status of print jobs You can track and control your print jobs using either of the following methods The Canon PC1200 iC D600 iR1200G Status Window Tells you exactly what is happening with the current print job The Windows Printers in Windows XP Printers and Faxes folder Helps you control and manage all print jobs in a queue for all printers install...

Page 79: ...s required When Windows starts if the Status Window was open the last time Windows was closed You can also open the Status Window by clicking on the Status Window icon in the Windows taskbar and selecting the Canon PC1200 iC D600 iR1200G If multiple imageCLASS D600 series machines are connected select a printer from the list The Status Window opens and displays information for the selected printer...

Page 80: ...f the printer Error message area Gives a description of situations requiring action Animation area Shows an animated graphic indicating the current printer status The graphic background changes from blue normal to orange when user action is required or to red when a warning is issued Progress bar Indicates the progress of the current job Tool bar Use to pause delete or resume printing Job informat...

Page 81: ...of the Canon PC1200 iC D600 iR1200G Status Window The Job menu includes the following options Pause temporarily halts printing of the current document After the current page completes printing the printer pauses until you select Resume Job Resume resumes printing with the next page of the document you paused Cancel cancels printing of the document currently being printed ...

Page 82: ...he Option Settings dialog box that lets you change the settings for the Status Window Port opens the Port Setting dialog box when the printer is connected to a local parallel port This setting is unavailable if the printer is not connected to a local parallel port or while printing is in progress Option Settings This dialog box lets you define when and how you want the Canon PC1200 iC D600 iR1200G...

Page 83: ...ow is active Always Status Window is continually monitoring the printer Only while Displaying Printer Status Window Status Window is monitoring the printer only when Printer Status Window is displayed Only while Printing Status Window is monitoring the printer only when printing a job Always Display Printer Status Window on Top places the Status Window on top of all windows on the desktop Port Set...

Page 84: ... Using the Help Menu Using the Help Menu Using the Help Menu You can select the Help menu from the menu bar of the Canon PC1200 iC D600 iR1200G Status Window Help Topics displays the search window for help topics About displays Status Window version information ...

Page 85: ...ment you paused Cancel Cancels the current print job If you are printing several documents the CAPT continues to the next print job in the queue and displays the status of that print job To cancel all print jobs in the queue simultaneously choose Settings from the Start menu then select the Printers folder in Windows XP select Printers and Faxes from Start menu Double click the Canon PC1200 iC D60...

Page 86: ... Tab Window Print Job Details This tab shows information related to the job that is currently printing The following types of information are displayed Document Name User Name Host Name Approximate Time Remaining Approximate Finish Time Some of this information may not be displayed depending on the printer status ...

Page 87: ...pleted The following types of information are displayed Document Name Result Owner Pages Complete Time The job history displayed in the job information area can list a history of up to 100 jobs beginning from the time the Status Window was started The job logs list clears whenever you terminate the Status Window ...

Page 88: ...4 11 4 Checking the Status of a Print Job Print Job List This tab shows information related to the jobs that have not yet started Document Name Status Owner Started At ...

Page 89: ...t s Status Window opens automatically it closes automatically when printing completes or the error is cancelled unless the user interacted with the window or its menus Performing print job operations Print job operations pause resume cancel may be performed from either the print server or the client for the job After a client performs a print operation no other operations are allowed until the ser...

Page 90: ...s Window Icon The Status Window Icon The Status Window Icon The Status Window Icon Printer Ready Indicates that the printer is ready to print Printing Paused Indicates that printing has paused Attention Required When the Status Window displays an alert the window automatically opens to its full size You can minimise the window again but you will not be able to resume printing until you take the ac...

Page 91: ...an print a self test but the printer does not print other jobs or your printed output is not what you expected the problem is with your computer software or cables If your printer is not operating properly try the suggestions in this chapter in the order listed If you have a problem with your printer and you cannot resolve it by referring to the information in this chapter please refer to the Refe...

Page 92: ... not be compatible Make sure you are using an 8 bit Centronics compatible parallel interface cable with bi directional capability Your computer might not be working properly Check your computer make sure it is turned on and working properly No power is supplied Power cord might not be plugged in Make sure the power cord is securely plugged into both the machine and the AC outlet AC outlet might no...

Page 93: ...e if this solves the problem Printer locks up system Your system setup might be a problem Verify that you have a high quality shielded interface cable The problem might be your BIOS Verify that your BIOS setup is correct See your computer s documentation for details Verify that your physical memory is working correctly If you have a Toshiba laptop change this line in your CONFIG SYS file c winutil...

Page 94: ...r more information see Uninstalling the CAPT on page 5 10 Cannot use Adobe Type Manager ATM fonts Adobe Type Manager ATM is not supported Cannot print with a printer driver other than the Canon PC1200 iC D600 iR1200G The printer driver is connected to the same port as the Canon PC1200 iC D600 iR1200G printer driver Connect the printer driver to a port different from the Canon PC1200 iC D600 iR1200...

Page 95: ...log box appears 3 Select Device Manager tab and double click Universal Serial Bus Controllers For Windows 2000 XP select Hardware tab and click Device Manager button 4 Delete ONLY the following USB class drivers under Universal Serial Bus Controller For Windows 98 select Canon PC1200 iC D600 iR1200G For Windows Me Canon CAPT USB Printer and click Delete button For Windows 2000 XP select USB Printi...

Page 96: ... Jam 1 Paper has jammed in the printer while printing Follow the instructions on the LCD screen of the machine or refer to the Reference Guide for more information Printing resumes automatically when the paper jam is fixed 2 The printer cover was left open or the toner cartridge was not properly replaced after clearing a paper jam Close the cover securely Reference Guide Cartridge Not Loaded There...

Page 97: ...used by other equipment Printing Temporarily Stopped Your computer could not transfer the data to the device due to the large amount of data or a data transfer error occurred Click the Resume button to resume printing Waiting to Print The current job has been interrupted by another job Please wait until the job is finished Printing will begin automatically Energy Saver Mode The printer is in the e...

Page 98: ...ry Installed files Selected printer port checks to see if usable Registries RapidPort communication device drivers Windows NT 4 0 2000 XP Language monitor Printer drivers Status Window Printer Properties settings Canon PC1200 iC D600 iR1200G program folder If the Trouble Shooter encounters a problem it displays an error message Each message includes several options such as How to correct the probl...

Page 99: ...ble Shooter prompts if you want to save the results as a text file Check the Save Result check box and enter the desired filename The file saves with the extension of log When you click OK in the above dialog box the Windows Restart dialog box appears You must restart Windows for corrections made by the Trouble Shooter to take effect IMPORTANT To run Trouble Shooter for the Canon PC1200 iC D600 iR...

Page 100: ...ling the CAPT Uninstalling the CAPT Uninstalling the CAPT 1 Click the Start button then point to Programs in Windows XP All Programs 2 Point to Canon PC1200 iC D600 iR1200G 3 Click Canon PC1200 iC D600 iR1200G Uninstallation 4 Follow the on screen instructions 5 Windows 95 98 Me Click OK and your system restarts Windows NT 4 0 2000 XP Click OK recommended to restart your system NOTE In Windows NT ...

Page 101: ... envelopes postcards Maximum capacity 100 sheets 80 g m2 paper stack approx 10 mm 3 8 high Paper delivery 100 sheets 80 g m2 paper Startup time Less than 1 second startup from the Energy Saver mode Less than 13 seconds when the printer is plugged into an AC outlet at 20 C 68 F First print Less than 18 second startup from the Energy Saver mode Less than 21 5 seconds when the printer is plugged into...

Page 102: ...ng the status of a print job 3 1 Client G 1 Collate G 2 Communication error 4 7 Contrast 2 14 G 2 Control Panels G 2 Custom paper size 2 7 selecting 2 8 D Default setting G 2 Details tab Windows 95 98 Me 2 4 Details button 2 15 2 28 Device Busy 4 7 Device time out 4 3 Dialog boxes Windows 95 98 Me printer properties 2 2 2 15 Windows NT 2000 XP printer properties 2 16 2 28 dpi G 2 Driver See Printe...

Page 103: ...sy 4 7 Portrait G 6 Ports tab Windows NT 2 17 Power not supplied 4 2 Print job details tab 3 9 Print job list tab 3 11 Print job log tab 3 10 Print Monitor G 6 Print queue G 6 Printer does not print 4 2 locks up 4 3 problems 4 2 4 3 specifications A 1 speed A 1 stops printing 4 2 Printer animation status window 3 3 Printer driver 4 4 G 6 Printer Error 4 7 Printer icon 3 3 Printer properties Window...

Page 104: ...Toner G 8 saver G 8 Toolbar status window 3 3 using 3 8 Trademarks 1 iv Transfer roller G 8 Trouble Shooter 1 37 4 8 4 9 Troubleshooting 4 1 4 10 printer problems 4 2 4 3 removing Canon Advanced Printing Technology Uninstallation 4 10 USB class driver is not properly installed 4 5 U Uninstallation 4 10 USB cable 1 3 1 9 interface G 9 port 1 3 1 9 Using Trouble Shooter 4 8 4 9 USB Port USB Cable 1 ...

Page 105: ...er representation Also referred to as emphasized or double strike printing Brightness The relative proportion of light and dark areas Decreasing brightness darkens the overall image increasing brightness lightens it C C C C Canon Advanced Printing Technology CAPT Software that extends the power of the Windows operating system to a printer to speed up and simplify printing The Canon Advanced Printi...

Page 106: ...at represents your work area in Windows Icons windows and the taskbar are displayed on the Windows desktop dpi Dots per inch A unit of measurement for indicating a printer s resolution The imageCLASS D600 series prints at a resolution of 600 dpi Driver A program that controls how the computer and an external device interact The printer driver supplies Windows with information such as descriptions ...

Page 107: ... with which the printer automatically senses and refines the jagged edges and ragged curves of characters and graphics Interface The connection between two devices through which they communicate with each other The imageCLASS D600 series machine features USB and parallel interface which makes it compatible with IBM and similar personal computers Interface cable The cable with bi directional capabi...

Page 108: ...ed to describe printer or computer memory size My Computer The Windows program that you can use to browse through your computer s filing system and to open drives folders and files You can also use My Computer to manage your files and your filing system by moving copying renaming and deleting items N N N N NetPilot This utility is used to control network printers Network A group of computers conne...

Page 109: ...ource tab of the Printer Properties dialog screen Parallel interface An interface that transmits multiple bits simultaneously usually in one byte segments Your printer has a built in Centronics type parallel interface See also Centronics interface Parallel interface cable A bi directional cable usually less than six feet long that transfers multiple bits of information to the printer simultaneousl...

Page 110: ...s how the computer and printer interact The printer driver supplies Windows with information such as descriptions of fonts and features of the installed printer When you print with the Canon Advanced Printing Technology you are using its printer driver Printers folder The container in which your printer information is stored Progress bar In the Status Window or its icon a horizontal bar that graph...

Page 111: ...erse Output Order This function allows printing pages of the document in reverse order from the last page to the first page S S S S Scalable fonts Scalable fonts allow characters to be printed in various sizes and rotation angles This is different from bitmap fonts which are printed in fixed sizes and angles Scaling Enlarging or reducing the printed image Separator page Optional pages printed at t...

Page 112: ...ontrol menu box and Maximize and Minimize buttons Toner A black resin coated powder contained in the Cartridge L50 The printer applies the toner to the surface of the photosensitive drum inside the printer via an electrophotographic mechanism Toner saver Because the black areas of print data are thinned toner consumption is reduced Tool bar In the Status Window the area in the tab window that incl...

Page 113: ...be used See also Physical RAM W W W W WebNetSpot This utility is used to control network printers Weight Refers to the thickness of a font light medium or bold Also refers to the thickness of paper Windows Explorer The Windows program you can use to browse through open and manage the disk drives folders and files on your computer in a network system You can also use Windows Explorer to view and op...

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