Canon EOS C70, Instruction Manual

Page: 186 / 215

Trouble s hooting
186
Network Function s
Chec k Thi s Fir s t
Cannot connect with an acce ss point.
Cannot e s tabli s h a Camera Acce ss Point connection with a network device.
- Vi s it your local Canon web s ite and chec k that the model of Wi-Fi adapter u s ed (commercially available) wa s te s ted for
u s e with thi s camera.
- If the networ k connection icon (
A
152) doe s not turn white, turn off the camera, remove the Wi-Fi adapter and
correctly attach it again.
- When connecting to an acce ss point, chec k that the s etting s on the networ k device the camera i s trying to connect
with are correct.
- When you re s et all the camera s etting s , all networ k s etting s are lo s t a s well. Configure the networ k s etting s again
(
A
145).
- The wirele ss s ignal i s not s trong enough or there are other device s in the vicinity interfering with the wirele ss s ignal.
Refer to Precautions Regarding Wi-Fi Networks (
A
187).
Cannot connect with a wired (Ethernet) network.
- Vi s it your local Canon web s ite and chec k that the model of Ethernet adapter u s ed (commercially available) wa s te s ted
for u s e with thi s camera.
- Turn off the camera, remove the Ethernet adapter and correctly attach it again.
- U
s e a category 5e or better s hielded twi s ted pair ( S TP) Ethernet cable.
- Try replacing the Ethernet cable.
- When you re
s et all the camera s etting s , all networ k s etting s are lo s t a s well.
- Chec k that the networ k device to which the camera i s connected i s on and functioning properly. To u s e 1000BA S E-T
connection s peed s , ma k e s ure to u s e networ k device s compatible with Gigabit Ethernet (1000BA S E-T).
The Brow s er Remote application will not s tart on the Web brow s er.
- Ma k e s ure to u s e a connection s etting with the [Brow s er Remote] function s etting.
- The URL entered into the Web brow s er’ s addre ss bar i s incorrect. S elect > [ Networ k S etting s ] >
[Connection S etting] > Connection s etting in u s e > [Chec k S etting s ] and chec k the camera’ s IP addre ss . U s e thi s IP
addre ss a s the URL (
A
156).
The Brow s er Remote s creen i s not di s played correctly on the Web brow s er.
- The device, operating s y s tem or Web brow s er u s ed may not be s upported. For the late s t information about s upported
s y s tem s , vi s it your local Canon web s ite.
- Enable Java S cript and coo k ie s in your Web brow s er’ s s etting s . For detail s , refer to the help module s or online
documentation of the Web brow s er u s ed.
Cannot s tart IP s treaming.
- Ma k e s ure IP s treaming wa s activated on the camera (
A
154).
- If the IP s treaming protocol i s s et to an option other than [RT S P+RTP], ma k e s ure the [De s tination S erver] i s s et
correctly (
A
143).
- IP s treaming cannot be u s ed in the following ca s e s . Chec k the s etting s .
• When s low & fa s t motion recording, pre-recording, relay recording or double s lot recording i s activated.
• When the s y s tem frequency i s s et to 24.00 Hz.
• When the main recording format i s s et to one of the [MP4(HEVC)] option s .
• Are the camera, computer or other network devices all turned on?
• Is the network working and correctly configured?
• Are all network devices correctly connected to the same network as the camera?
• When using a Wi-Fi network, are there any obstructions between the camera and the access point or
between the network device used and the access point?