Color imageRUNNER C3380/C2880 Series Service Guide
Color imageRUNNER C3380/C2880 Series Service Guide
January 2007
Rev. 4
Page 28
5. Internet Support
a) Canon USA e-Support Center Website
Canon USA’s Systems and Technical Support Division provides high
quality e-Support via the Internet and is only available for Canon USA
Authorized Servicing Dealers.
Canon USA’s e-Support is designed to give dealer Systems Engineers
and Technicians access to technical support information via the
Worldwide Web.
The following functions and information can be accessed:
•
Proactive notification of new releases, patches, Technical
Publications, and other information via e-mail
•
Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
•
Read or download on-line documentation
•
Download patches and their Readme files
•
Download Firmware and Software Drivers
•
Track and Modify logged Cases
•
Review all open Cases
In order to access e-Support, you must first register for a Support ID.
To register for a Support ID, go on-line to the Canon USA Systems and
Technical Support Division’s e-Support Center website at
http://www.support.cusa.canon.com
. Click on the “Register” button and
follow the instructions for registration. This service is available at no
additional charge to all authorized dealers.
