Color imageRUNNER C3380/C2880 Series Service Guide
Color imageRUNNER C3380/C2880 Series Service Guide
January 2007
Rev. 4
Page 25
Canon USA’s TSC support responsibilities are as follows:
•
All technical support for the end-user is provided solely by the
contracted servicing Dealer.
•
The Canon USA TSC will be the central contact/escalation for the
reporting of all known outstanding hardware and software issues to
Canon USA’s engineering and development groups.
•
The Canon USA TSC will be available to all Authorized Dealers,
Systems Engineers, and Technicians who have successfully completed
the Training Program.
•
The TSC will provide technical information regarding all Canon
associated hardware and software products.
•
The TSC will deploy, as required through proper escalation procedures,
all on-site Canon USA Digital Solutions Specialist and Systems
Engineers.
2. NAVI
NAVI is a computer-based program (application) designed to function as
both an information resource and a diagnostic tool for Canon dealership’s
technicians equipped with laptops or for dealer in-house help desk
environments.
