Color imageRUNNER C3380/C2880 Series Service Guide
Color imageRUNNER C3380/C2880 Series Service Guide
January 2007
Rev. 4
Page 13
IV. Servicing
Notes
A. Recommended System Engineer Requirements
For a Canon copier dealership, a System Engineer
(SE) is recommended for
working with Canon connectivity products and should have the following basic
job functions:
•
Systems integration (pre-sale and post-sale)
•
Installation
•
Education of customers and dealership personnel
•
Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE have
strong computer skills and working knowledge in the following areas (listed in
order of importance):
•
The major computer platforms (IBM compatible and Macintosh)
•
Computer hardware (including cabling)
•
Computer software (including drivers)
•
Operating
systems
o
Windows NT 4.0 Workstation/Server
o
Windows 2000 Professional/Server/Advanced Server
o
Windows XP Home/Professional (32 bit)
o
Windows XP Professional x64 (64 bit)
o
Windows Server 2003 (32 bit and 64 bit versions)
o
Mac OS versions 10.1.5 and up (PS/PCL)/10.2.8 – 10.4.2 (UFR II)
•
Network Operating Systems:
o
Novell NetWare 3.x, 4.x, 5x, and 6.x
o
Windows
NT/2000/2003
o
Mac OS X
•
Protocols:
o
TCP/IP
o
IPX/SPX
o
NetBIOS
o
AppleTalk
3
A System Engineer (SE) is a professional title often used by hardware vendors for individuals who perform systems related tasks,
such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.
