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Page 1: ...S Se er rv vi ic ce e G Gu ui id de e Canon...
Page 2: ...LOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS Service Guide History Octob...
Page 3: ...ized Service Agreement with Canon U S A Inc Service Provider agrees to indemnify Canon U S A Inc and to hold it harmless from and against any and all claims arising out of Service Provider s possessio...
Page 4: ...2 PCL Printer Kit Q1 6 3 PS Printer Kit Q1 6 F Fax Options 6 1 Super G3 Fax Board W1 6 2 Super G3 Multi Line Fax Board J1 6 G Universal Send Options 7 1 Universal Send PDF Advanced Feature Set A1 7 2...
Page 5: ...End User Warranty Conditions 21 2 Warranty Administration Reduction Program WARP 22 VI Product Technical Support Offerings 23 A Dealer Support Requirements 23 B Canon USA Support Offerings 24 1 Canon...
Page 6: ...mageRUNNER C3380 C2880 Series output expectations should not be compared to that of high end graphic devices This Color imageRUNNER C3380 C2880 Series offers MEAP Multifunctional Embedded Application...
Page 7: ...3AA Color imageRUNNER C3380i 8708A004AA Color imageRUNNER C2880 8709A003AA Color imageRUNNER C2880i 8709A004AA Accessory Options DADF L1 Standard on i models 8439A002AA Platen Cover Type H For Base mo...
Page 8: ...and Virtual Printers 0123B002AB Impose V2 6 6596A023AA Secure Erase V 1 0 1245B001AA Densitometer ED 100 8002A002AA Universal Send PDF Advanced Feature Set A1 1323B002AA Universal Send PDF Security Fe...
Page 9: ...Cabinet P1 Can be used for adjusting the height of the machine Provides a space to store toner or additional paper supply Cannot be installed if the Cassette Feeding Unit is installed 5 Paper Deck Z1...
Page 10: ...ges one sheet at a time Supports LTRR LTR LGL and 11 x 17 paper sizes 5 Inner 2Way Tray D1 Prints can be delivered to the main tray or the Inner 2Way tray when it is attached Two trays that can hold u...
Page 11: ...be PostScript3 2 PCL Printer Kit Q1 Canon controller enables networked printing with support for PCL 5c print drivers Optional for the Base models Standard on the i models LMS Activated 3 PS Printer K...
Page 12: ...LMS Activated 2 Universal Send PDF Security Feature Set A1 Enables the user to create Encrypted PDF documents Digital Device Signature mode uses the device signature certificate and key pair inside t...
Page 13: ...ature on e Support a technician can take the required modules required for product certification through the Certification Map The Certification Map will contain all of the modules listed below in a s...
Page 14: ...ice Mode Main Controller Original Exposure and DADF Laser Exposure Image Formation Fixing System Media Transport Systems Network Connectivity Accessories o Finishers Y1 Y2 o Internal Finisher Z1 o Pun...
Page 15: ...80 C2880 Main Unit Software and Accessories Additionally each of the self study labs will require between 30 to 60 minutes to complete with an estimate of up to eight hours to complete all ten Below i...
Page 16: ...I Installation Training A series of optional installation modules and a module certificate were designed specifically for the installation and setup of the Color imageRUNNER C3380 C2880 Series Servic...
Page 17: ...U7 1194 000 Finisher Z1 DU7 1195 000 Super G3 FAX Board W1 Super G3 Multi Line Fax Board J1 DU7 1196 000 Color PCL Printer Kit Q1 Color PS Printer Kit Q1 DU7 1197 000 iR HDD Data Encryption kit B1 DU7...
Page 18: ...in order of importance The major computer platforms IBM compatible and Macintosh Computer hardware including cabling Computer software including drivers Operating systems o Windows NT 4 0 Workstation...
Page 19: ...two years of experience centered on connectivity products A degree in computer science engineering or a computer technician with two years of experience is required in the above areas B Power and Plu...
Page 20: ...equirements for installation differ depending on how it is configured with the optional accessories Installation Space Diagram Standard Configuration Table 9 Main Unit Installation Space with Accessor...
Page 21: ...tes Puncher Unit M1 13 minutes Estimated Installation Times shown are based on a minimum of two 2 experienced technicians Installation time shown above is the estimated time required for installation...
Page 22: ...6661 000 2 120 000 Multi separation roller FB1 8581 000 1 240 000 Multi separation pad FL2 4453 000 1 240 000 Dustproof glass cleaning tool FL FL2 4425 000 1 125 000 Toner filter FC6 9549 000 1 100 0...
Page 23: ...or 2 FC5 3305 000 4 1 000 000 Static eliminator 3 FC5 4510 000 1 1 000 000 Static eliminator 4 FC5 4509 000 2 1 000 000 Finisher assembly Dedicated cartridge Approx 5 000 staples Finisher Y1 Saddle Fi...
Page 24: ...Clean Patch sensor Inspect Registration roller Clean Registration front guide Clean OHP sensor surface Clean Delivery roller scraping ring Clean Duplexing feed roller 1 2 As Necessary As Necessary Cl...
Page 25: ...lor imageRUNNER C3380 C2880 Series Special Tools List Table 24 Description Rank Part Number 2 Remarks Digital Multimeter A FY9 2002 000 Used for electrical checks for adjustment of laser power in comb...
Page 26: ...aser or 30 000 prints copies or a combination of both whichever comes first This warranty covers the product accessories For detailed warranty information please refer to the Color imageRUNNER C3380 C...
Page 27: ...th a dealer cost over 300 replaced during the term of the end user warranty should be returned along with all applicable documentation to Canon USA for processing To request parts reimbursement credit...
Page 28: ...hooting process by supplying accurate answers to what the device application is doing Provide the serial number of the installed engine or application you are troubleshooting While this is required fo...
Page 29: ...ageRUNNER device or are enrolled for technical training Self Service Support software downloads knowledgebase support forums technical publications will continue to be available through the e Support...
Page 30: ...elopment groups The Canon USA TSC will be available to all Authorized Dealers Systems Engineers and Technicians who have successfully completed the Training Program The TSC will provide technical info...
Page 31: ...Detection of copier engine status and researching a knowledge base or known problem case data for a solution to a current copier problem when connected directly to the copier available for the latest...
Page 32: ...ssues in a timely manner Get the NAVI Files There are two ways to get the files to start using NAVI Download the necessary files free of charge from e Support It is recommended that downloading is acc...
Page 33: ...tive notification of new releases patches Technical Publications and other information via e mail Search for Technical Solutions with the Integrated Knowledge Management System through natural languag...
Page 34: ...e on the Canon USA ISG Central website http isgcentral cusa canon com Access is limited to the Authorized Dealer s Management staff please contact your Dealer Administrator to request access to the Sy...
Page 35: ...e Paper Feeding 2 drawers Stack bypass Paper Capacity 2 x 550 50 sheet bypass Std 1 150 Sheets Max 4 950 Sheets Manual Stack Bypass Up to 50 Sheets Acceptable Paper Weight 17lb Bond to 90 lb Bond Cass...
Page 36: ...cassettes 20 lb bond 80 g m 2 Power Source Maximum From the main unit Power Consumption Approximately 20 W Dimensions H x W x D Approximately 9 7 8 x 22 1 4 x 27 5 8 252 mm x 565 mm x 700 mm Weight A...
Page 37: ...pproximately 8 1 2 x 27 3 8 x 21 5 8 217 mm x 616 mm x 550 mm Weight Approximately 26 5 lbs 12 kg Installation Space W x D Approximately 41 93 x 29 72 1065 mm x 755 mm when the auxiliary tray is exten...
Page 38: ...lopes COM10 No 10 Monarch Catalog Glove No 8 DL ISO B5 ISO C5 Yougata 4 Weight 17 lb bond to 80 lb cover 64 to 220 g m2 Type Plain Recycled Color Pre punched Heavy 1 32 lb bond to 90 lb index 106 to 1...
Page 39: ...Consumption Approximately 70 W when the optional Puncher Unit M1 is attached Dimensions H x W x D Approximately 42 1 4 x 29 3 8 x 25 7 8 1074 mm x 747 mm x 657 mm Weight Approximately 162 lbs 73 6 kg...
Page 40: ...Source From the main unit Power Consumption Approximately 16 W Dimensions H x W x D Approximately 6 x 7 x 21 1 2 151 mm x 176 mm x 546 mm Installation Space W x D Approximately 34 x 29 3 4 862 mm x 75...
Page 41: ...0 equivalent x 600 dpi Interfaces Standard 10 Base T 100 Base Tx RJ 45 USB High Speed 2 0 Printer Drivers PCL 5c Win 98 Me 2000 XP Server 2003 Citrix Metaframe Network Protocol IPX SPX TCP IP Apple Ta...
Page 42: ...5c Internal Fonts PS 136 Roman PS Font Adobe Type 1 Resolution Up to 1200 x 1200 dpi text only If 1200 dpi print is selected only from the print driver engine speed slows down by 1 2 speed Up to 2400...
Page 43: ...indows 2000 Server Professional SP1 or later Windows Server 2003 Novell Netware 3 2 4 11 4 2 5 5 1 Solaris Version 2 6 or later Mac OS X or later Red Hat Linux 7 2 Windows XP Professional Red Hat Ente...
Page 44: ...ng in accordance with Canon s service bulletins d use of supplies or parts other than those distributed by Canon which damage the Product or cause abnormally frequent service calls or service problems...
Page 45: ...c installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon s service bulletins or d use of supplies or parts other than those distribute...
Page 46: ...14 17 DADF L1 Consumable Parts List Table 15 17 Cassette Feeding Unit Y3 Consumable Parts List Table 16 17 Paper Deck Z1 Consumable Parts List Table 17 18 Finisher Z1 Consumable Parts List Table 18 1...
