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48
Troubleshooting
Please read the suggestions below when scanning isn’t proceeding as expected or when you encounter a
problem operating the scanner. If the remedies suggested below do not solve your problem or your
problem is not listed, consult your Canon retailer or the nearest Canon Customer Support Help Desk
listed at the end of this manual.
NOTE
• When you contact a Customer Support Help Desk, our technicians need to know about
the computer connected to the scanner. Please take time now to fill in the System
Information of the Getting Started guide. Keep this information in a safe place for
future reference.
• For assistance with problems related to the installation and operation of the software,
please also refer to the Readme and Help files accompanying each program. These files
contain important information that may not be found in the manuals.