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Canon

Booklet Maker Service Support Guide

Table 21 – Canon USA Support Escalation Flow Chart

Booklet Maker

End-User

End-User Contacts Servicing

Dealer

Servicing Dealer Contacts

Canon USA TSC

Canon USA

Technical Support Center

1-800-528-2830

Canon USA

Field Support Staff

Canon USA

Engineering

Status

Modify

Assistance Required

Update Case

Update Case

Update Case

Watkiss Automation Ltd.

Engineering

Booklet Maker Service Support Guide

March 2015

Revision 1

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Summary of Contents for BLM 550+

Page 1: ...Canon SERVICE SUPPORT GUIDE ...

Page 2: ...ES THE INFORMATION RELATING TO THE BLM550 BOOKLET MAKER SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE SUPPORT GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY ...

Page 3: ...tice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Support Web Sites noted above Please make certain that you are using the latest version Specimens of Web pages included herein are for illustration purposes only DISCLAIMER NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE P...

Page 4: ...Facilities 7 2 Classroom Training Facilities 7 G Course Equipment 7 H Service Materials 7 VI Servicing Notes 8 A Power and Plug Requirements 8 B Installation Weight and Dimensions 9 C Installation Space Requirements 9 D Estimated Installation Times 13 E Environmental Requirements 13 F Suggested Spare Parts 14 G Operator Maintenance 16 VII Suggested End User Customer Service Offerings 17 A End User...

Page 5: ...capacity of up to 36 6 930 mm The solution allows the VarioPrint 6000 production printers to create a full bleed printing and booklet making solution for a wide range of on demand applications B Purpose The purpose of this document is to provide the servicing dealer with the tools necessary to enable a successful integration of VarioPrint 6000 production print devices with the BLM550 Booklet Maker...

Page 6: ... 12 6 x 19 2 320 mm x 488 mm Maximum with the Paper Input Module Optional A1 350 x 500 support 13 78 x 19 7 350 mm x 500 mm Supported paper weight Uncoated Plain 20 lb bond to 110 lb Text 80 g m2 to 160 g m2 16 lb bond to 90 lb Cover 60 g m2 to 250 g m2 depending on type and quality Coated Approximately 100 g m2 up to 155 g m2 If greater than 155 g m2 testing upfront is recommended Provides front ...

Page 7: ...imum 3 15 80 mm maximum 9 6 244 mm Book thickness minimum 8 page booklet dependent on media maximum 200 page booklet 10 mm Note The BLM550 and BLM500 require an upgrade kit to connect Book Stacker C Watkiss P2T 2 Knife Trimmer The optional 2 Knife Trimmer has the following features Adjustable top and bottom side trimming of booklets up to 200 pages 80 g m2 Trim up to 1 57 40 mm each from the top a...

Page 8: ...nfiguration 5 7603BD34AA GUI Pivot Arm Kit for BLM550 P2T PBS configuration 6 7603BD35AA Trimming Conveyor P2T PBS configuration 7 7603BD33AA 1 Item Numbers and Part Numbers are subject to change without notice 2 Requires one 1 Océ VP6000 DFD2 at Océ iHCS for Online Finisher one 1 Océ VP6000 R Sided Docking at iHCS 3 Service Training is required to purchase the BLM 550 Booklet Maker 4 Required to ...

Page 9: ...rogram which will prepare the new service technician to setup and service the BLM550 The online course module available on Canon USA s e Support Center Web Site http www support cusa canon com provides technicians with the theoretical concepts to install configure and support the BLM550 Booklet Maker The 5 day Hardware classroom courses blends the information taught online with hands on practical ...

Page 10: ...DSP2T501C 1 Item Numbers and Part Numbers are subject to change without notice C Prerequisites Service technicians must successfully complete the VarioPrint 6XX0Ultra TP MICR Training Program D Certification BLM 550 Booklet Maker Technician certification is required for authorization to sell these products and to receive support E Who Should Attend It is highly recommended that any technician resp...

Page 11: ...Classroom Training Facilities Classroom training is available in the Itasca Illinois Canon Regional Training Centers G Course Equipment Windows workstation Vista XP 2007 or higher Microsoft Internet Explorer v7 0 or higher H Service Materials The materials required for the BLM550 Training Program are listed in the table below Table 8 Service Materials Model Item Location BLM550 Booklet Maker eLear...

Page 12: ...6 20R IMPORTANT We recommend an additional standard 120 V 15 A outlet for service tools such as a laptop computer or vacuum that may be used when servicing or configuring the machine Use only dedicated and properly grounded outlets for the BLM550 Booklet Maker and accessories Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faulty...

Page 13: ... In addition to the space required by the VarioPrint6000 Series the following space requirements are necessary for the proper servicing of the equipment with all doors and access panels open The BLM550 Booklet Maker including the connecting bridge requires approximately 87 8 x 112 6 2 230 mm x 2 860 mm of space The BLM550 Booklet Maker including the connecting bridge connected with the Book Stacke...

Page 14: ... stabilization and support of the machine Do not place anything around the machine Especially do not place anything around the breaker as doing so may prevent access to the breaker in an emergency possibly resulting in personal injury Figure 1 Installation Space BLM550 Booklet Maker BLM550 Booklet Maker Service Support Guide March 2015 Revision 1 Page 10 ...

Page 15: ...Canon BLM550 Booklet Maker Service Support Guide Figure 2 Installation Space BLM550 Booklet Maker with Book Stacker BLM550 Booklet Maker Service Support Guide March 2015 Revision 1 Page 11 ...

Page 16: ...550 Booklet Maker Service Support Guide Figure 3 Installation Space BLM550 Booklet Maker with Book Stacker and Watkiss P2T 2 Knife trimmer BLM550 Booklet Maker Service Support Guide March 2015 Revision 1 Page 12 ...

Page 17: ...ribed in the table below Table 14 Optimal Environmental Conditions Optimum Temperature Range Between 50 F 10 C and 95 F 35 C Optimum Humidity Range Between 35 and 85 Relative Humidity Atmospheric Pressure Storage and Transport up to 2 000m amsl Noise sound level Maximum 87 dB Notes In certain areas of the country and during certain times of the year it may be necessary to use a humidifier or dehum...

Page 18: ...R BAR END ENTRY 91 1 1060059360 KLUEBER ISOFLEX NBU15 GRE 1 1060060886 CABLE ASSY PSQ STITCH SWI 1 1060061836 CABLE ASSEMBLY PSQ TRIM H 1 1060061838 1060125837 7257PS G8 CLINCHER POINT 2 1060069177 BEARING ROLLER FLANGE 22M 2 1060072946 BEARING FLANGED ROLLER 8 2 1060074061 P ASSY PSQ INFEED QUADR 1 1060080171 SCREW SKT HD CAP M5X25 HI 2 1060080814 SCREW SKT HD CAP M4X30MM 2 1060080831 1060123019 ...

Page 19: ...HER PT REV 1060125837 1 Item Numbers and Part Numbers are subject to change without notice Table 17 Watkiss P2T 2 Knife Trimmer Suggested Spare Parts Item Item Number 1 2 Knife Trimmer Care Pack 7603BD38AA Blade Anvil Set 2 Knife Trimmer for BLM500 7603BD39AA Note Parts in the 2 Knife Trimmer Care Pack are included in Table 18 below Table 18 Watkiss P2T 2 Knife Trimmer Care Pack contents Descripti...

Page 20: ... 20 000 stitches Lubricate the stitch head Note this should be performed even when the machine is not in use Lubricate the stitch head Clean the square spine forming clamp to prevent stripes appearing on the side of the booklet spine Clean the square spine form roller to prevent lines appearing on the booklet spine Clean trimming removals fingers Clean excess grease from the stitch head 10 The OPE...

Page 21: ...ch parts Canon USA will provide service parts for the key units assemblies and consumables to cover the entire machine function and this is designed to avoid potential machine downtime for the customer Various shipment options11 currently offered include Next Flight Out NFO UPS Ground Next Day Early AM Pickup Rush Spot Table 20 Parts Order Center Days and Hours of Operation Days of Operation Hours...

Page 22: ...uestion There are many causes to various problems but by being at the location when calling it takes the speculation out of the troubleshooting process by supplying accurate answers to what the device application is doing Provide the serial number of the installed engine or application you are troubleshooting While this is required for access to support it will also provide the specialist with inf...

Page 23: ...rt is made to resolve the problem during the call Calls to the TSC that cannot be resolved during the initial call and require escalation will follow the process in Table 21 below The status of all escalated cases can be viewed via the e Support Center Web Site or by calling the TSC Canon USA s TSC support responsibilities are as follows All technical support for the end user is provided solely by...

Page 24: ...tacts Servicing Dealer Servicing Dealer Contacts Canon USA TSC Canon USA Technical Support Center 1 800 528 2830 Canon USA Field Support Staff Canon USA Engineering Status Modify Assistance Required Update Case Update Case Update Case Watkiss Automation Ltd Engineering BLM550 Booklet Maker Service Support Guide March 2015 Revision 1 Page 20 ...

Page 25: ...ormation via e mail Search for Technical Solutions with the Integrated Knowledge Management System through natural language query Read or download on line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases In order to access the e Support Center Web Site you must first register for a Support ID To registe...

Page 26: ...G Central Web Site Figure 5 The Canon ISG Central Login Once the Authorized Dealer s Management staff is logged into the ISG Central Web Site access to the Engineering Services and Solutions Division section is available by selecting the Engineering Services and Solutions button There the authorized dealer s management staff has access to the Service Guides Program Guides Software Solutions Guides...

Page 27: ...ervice Support Guide Figure 6 ISG Central Engineering Services Solutions Web Page Figure 7 Engineering Services and Solutions Division Section of ISG Central BLM550 Booklet Maker Service Support Guide March 2015 Revision 1 Page 23 ...

Page 28: ...e trim Approximately 1 1 28 mm Stacker Capacity Standard Up to 35 books of 20 sheets 20 lb bond 80 g m 2 Optional Book Stacker Approximately 36 6 930 mm Stitching Single side loading stitch head 1 to 6 stitches Evenly Spaced Stitches per reel Up to 291 500 Job Memory Up to 24 jobs Power Source Single Phase 200 240V 50 60 Hz 20 A Dimensions H x W x D Approximately 52 4 x 65 9 x 73 6 1 330 mm x 1 67...

Page 29: ...ke an 4 page booklet Trimming Minimum trim width 4 72 120 mm Maximum trim width 14 96 380 mm no trim 14 88 378 mm trimmed Maximum side trim 1 57 40 mm each side Minimum side trim 0 039 1 mm each side The trim can be offset from the center line by a maximum of 1 57 40 mm depending on the amount of side trim Power Source Single Phase 200 240V 50 60 Hz 5 A Dimensions W x D x H Approximately 36 4 x 45...

Page 30: ...ife Trimmer Suggested Spare Parts 15 Table 18 Watkiss P2T 2 Knife Trimmer Care Pack contents 15 Table 19 BLM550 Operator Maintenance 16 Table 20 Parts Order Center Days and Hours of Operation 17 Table 21 Canon USA Support Escalation Flow Chart 20 Table 22 BLM550 Booklet Maker Specifications 24 Table 23 Book Stacker Specifications 24 Table 24 Watkiss 2 Knife Trimmer Specifications 25 C List of Figu...

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