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Canon BJC-4300 Series User Manual Download Page 33

Pull the paper
support up until
it stops.

Pull out the paper
output tray and
its extension.

For letter-size and A4-size paper, extend the paper output tray. 

3

Fan the paper.

For best results, fan the paper before loading it. 
Always fan a stack of paper along the edge that will feed into the printer first. 

4300 Chapter 3 Page 8

4

Summary of Contents for BJC-4300 Series

Page 1: ...BJC 4300 USER S MANUAL Canon ...

Page 2: ...cifying Your Printing Options Recommended Graphics Settings Using the Setup Analyzer Using Cartridge Detection 2 8 2 8 2 10 2 11 Printing Speed Versus Color 2 12 For Quick Color Printing For High Quality Color Printing For Monochrome Printing Other Ways to Improve Printing 2 12 2 12 2 13 2 13 3 Paper Handling 3 1 Selecting Paper Types 3 2 Paper Guidelines 3 4 Setting the Paper Thickness Lever Prin...

Page 3: ...he BJ Cartridge Replacing a BJ Tank in the BC 21e Color BJ Cartridge Storing a BJ Cartridge Installing and Removing the Optional Color Scanner Cartridge 4 11 4 18 4 22 4 24 Installing the Color Image Scanner Cartridge Removing the Color Image Scanner Cartridge 4 24 4 27 Transporting the Printer 4 28 5 Troubleshooting 5 1 Identifying Your Printer Problem General Problems Clearing Paper Jams Technic...

Page 4: ...to meet your printing needs The BJC 4300 Series printers offer excellent print quality and fast print speed using both color and black inks We are certain you will be satisfied with this advanced Bubble Jet technology This chapter Lists the supplies accessories and options you can purchase for the printer Describe Canon s customer support services ...

Page 5: ...find a dealer near you call the Canon Referral Service at 1 800 848 4123 If supplies are not available from your local dealer you can order directly from Canon by calling 1 800 671 1090 BJ Cartridge and BJ Tanks You can use the following BJ cartridges with the BJC 4300 printers BC 21e Color BJ Cartridge BC 20 Black BJ Cartridge BC 22e Photo BJ Cartridge BC 29F Neon BJ Cartridge You can purchase th...

Page 6: ...e caused to Canon s Bubble Jet products that is attributable to the use of third party parts or supplies including inks The limited warranty remains in effect for its life once that particular damage has been properly repaired For optimum printing results Canon recommends that you use only Canon BJ cartridges and BJ tanks You can also purchase the optional Canon BC 22e Photo Kit Which Includes eve...

Page 7: ... can use your BJC 4300 Series printer as a color image sheetfed scanner by removing the BJ cartridge from the printer and replacing it with the optional IS 22 Color Image Scanner Cartridge This scanner cartridge employs an optical head in place of a print head to scan images and text on paper fed through the printer Installation of the scanner cartridge is described later in this manual For detail...

Page 8: ...2848 Speak to a technician currently 24 99 during holidays and days hours not listed above regarding urgent product questions or for products no longer under warranty 1 800 423 2366 E mail support via the Canon Computer Systems Inc Web site www ccsi canon com 24 hour toll free Fax Retrieval System 1 800 526 4345 24 hour Bulletin Board Service 1 757 420 2000 Support program specifies subject to cha...

Page 9: ...e warranty information to find out about the different service options available to you Save your sales receipt for proof of purchase In the event that your printer needs service you will need your proof of purchase to obtain warranty service If you feel your BJC 4300 Series Color Bubble Jet Printer needs servicing contact Canon on the World Wide Web to locate the Canon Authorized Service Facility...

Page 10: ...u can use any type of printer with your computer you must install a printer driver The printer driver tells the computer what kind of a printer you are using The printer driver also controls the various settings such as print quality and paper type You define these settings within the printer driver then communicates the settings to both the computer and the printer You must install the BJC 4300 P...

Page 11: ...umentation for the exact printing procedure 1 Start your application Start the program you are using to create the documentation and open the document you want to print 2 Make sure the Canon BJC 4300 is selected as your default printer Choose Print Setup from the File menu Click on the Setup button if you want to make any adjustments as appropriate for printing your document See Printer Setup With...

Page 12: ...ommand from the File menu From the Printers folder you can select the printer click the right mouse button and then select Properties from the drop down list Using the Printer Driver in Windows 95 The printing options are displayed on the following Windows 95 tabs General Details Paper Graphics Setting and Control See The Windows Tabs section page 2 5 for details For detailed information on any of...

Page 13: ...Setup option available from the File menu of most applications that run in Windows If the Print Setup option does not appear in the file menu for your application refer to the user s manual supplied with the application It should provide information about changing the printer setup parameters In Windows 3 1 the printing options are displayed on these tabs Paper Graphics Setting and Control See the...

Page 14: ...a separator page You see this tab when you open the Properties dialog box from the Printers folder but not from within a Windows application Details Windows 95 only This tab allows you to specify printer port settings spool settings and time out settings You see this tab when you open the properties dialog box from the Printers folder but not from within a Windows application 4300 Chapter 2 Page 5...

Page 15: ... on this tab are the same for both Windows 95 and Windows 3 1 However the Image Color Matching feature is available in Windows 95 only 4300 Chapter 2 Page 6 Setting This tab allows you to turn on or off the Setup Analyzer and Cartridge Detection It also allows you to save up to four custom print settings The printing options on this tab are the same for both Windows 95 and Windows 3 1 ...

Page 16: ... printer enable or disable the auto power on feature and clean the print head It also allows you to turn off the printer after a certain period of inactivity The printing options on this tab are the same for both Windows 95 and Windows 3 1 4300 Chapter 2 Page 7 ...

Page 17: ...To cancel your settings selections on a tab click the Cancel button To save your settings without exiting Click the Apply button To access the Help file click on the Help button When you move the mouse cursor over one of the printing options a help message appears at the bottom of the tab Recommended Graphics Settings You can select the following printing options from the graphics tab to achieve t...

Page 18: ...4300 Chapter 2 Page 9 ...

Page 19: ...the green check to enable the Setup Analyzer Click on the red Ø symbol to disable it When you exit the printer driver and accept your printing settings by clicking the OK button the Setup Analyzer if enabled checks to see if any of your settings are contrary to the recommended settings If there are no inconsistencies a dialog box similar to this appears ...

Page 20: ...The inconsistencies appear with check boxes You can use the dialog box buttons to select or deselect the inconsistencies and or fix or ignore the inconsistencies ...

Page 21: ...k the green check Click on the red Ø symbol to disable it If cartridge Detection cannot detect the cartridge type it advises you to check that you printer is on line and that the cables are secure If you choose the monochrome Color Model and you have a BC 05 Color BJ Cartridge installed you ll see Performance Tip You now have a color cartridge installed in your printer For faster printing speed ch...

Page 22: ...rpret and translate 256 colors which will increase your printing speed However your print quality will not be optimized Media Type Plain Paper Print Quality Standard Fine is off Color Model Color Print Model Custom Color Selection Fast Color For High Quality Color Select the settings shown below to allow the printer driver to interpret and translate up to 16 7 million colors Keep in mind that your...

Page 23: ...Print Model Automatic ...

Page 24: ...llows the documents to print as much as 20 faster because the computer does not need to compute to best possible position for each dot Avoid screen matched color In the Custom Settings dialog box avoid Match as the Color Adjustment setting The screen matching feature takes longer to process in the computer because it requires special information 4200 Chapter 2 Page 13 Avoid automatic settings Alth...

Page 25: ... will need to calculate and transfer less dot information Use the Draft print quality The printer will need to image fewer dots Use Plain Paper as Media Type The print head will make only on pass for each printed line Use smaller graphics and more white space in your documents The computer will be able to prepare the print file faster Add RAM to your computer The computer will be able to prepare t...

Page 26: ...ary of printer settings for various print media Automatically loading paper Manually feeding paper Printing on envelopes Using Canon s Specialty Papers To ensure the best performance of your printer you ll want to select the best paper and load it correctly You can stack paper in the sheet feeder to load it automatically or you can manually feed one sheet at a time ...

Page 27: ...oduces the look and feel of a photograph and provides excellent color print quality Use this paper with the BC 06 Photo BJ Cartridge to produce photo realistic prints from your printer Be sure to print on the glossy side In your print driver select Glossy Paper when you have Glossy Photo Paper loaded 4300 Chapter 3 Page 2 Banner Paper Canon s Banner Paper is specifically designed for printing one ...

Page 28: ...items Use these sheets for appliqués and other craft and sewing projects Fabric sheets are 9 5 x 14 Transparencies CF 102 Transparencies from Canon are recommended These transparencies produce excellent contrast sharpness and color 4300 Chapter 3 Page 3 Back Print Film Canon Back Print Film BF 102 has been specially developed for Canon Color Bubble Jet printers The film is designed to deliver bril...

Page 29: ...the 1 6 inch line spacing of the printer is slightly less than that of graph paper If the print density of your page is very high light paper stock may curl slightly due to the large amount if ink If you need to print dense graphics try printing on heavier stock Do not use thicker paper than meets the specifications for this printer Printing with a paper that is thick enough to come in contact wit...

Page 30: ...aper thickness lever before loading paper Center for the BC 21e Color BJ Cartridge Left for the BC 20 Black BJ Cartridge Right for heavier weight print media or envelopes Be sure check this lever when you change BJ cartridges and before and after printing on heavier weight print media or envelopes ...

Page 31: ...Printer Settings for Various Print Media ...

Page 32: ...y film or 10 sheets of back print film in the sheet feeder However these special media may not advance correctly under unusual environmental conditions such as extreme temperatures or humidity If you have trouble with special papers becoming skewed or feeding multiple sheets do not stack them in the sheet feeder Load them one sheet at a time Automatically Feeding Paper 1 Set the paper thickness le...

Page 33: ...output tray and its extension For letter size and A4 size paper extend the paper output tray 3 Fan the paper For best results fan the paper before loading it Always fan a stack of paper along the edge that will feed into the printer first 4300 Chapter 3 Page 8 4 ...

Page 34: ...o the sheet feeder until it stops Align the edge of the paper with the right edge of the sheet feeder Secure the stack with the paper guide 5 Start your print operation Make sure that the printer is turned on 4300 Chapter 3 Page 9 ...

Page 35: ...nt reaches 20 If paper curls after printing remove it immediately otherwise paper jams may occur The platen a roller on the inside of the printer may become inked if you print data beyond the width of the page If this happens clean the platen with a soft cloth For details on cleaning the platen see page 4 3 Depending on the density of your printed pages the ink may need time to dry Within two to t...

Page 36: ...4300 Chapter 3 Page 11 ...

Page 37: ...m to 105 g m 1 Set the paper thickness lever If you are manually feeding heavier weight print media set the paper thickness lever to the right 2 Start your print operation If you are using Windows you must select Manual Feed in the BJC 4300 Printer Driver for the printer to accept manually fed paper 4300 Chapter 3 Page 12 3 ...

Page 38: ...he manual feed slot Hold the sheet for about two seconds until it feeds automatically The printer will automatically load the paper into position After printing on thick paper or envelopes set the paper thickness lever inside the printer back to the left or center position before printing on other paper types 4300 Chapter 3 Page 13 ...

Page 39: ...ing envelopes are not recommended because they may cause jams or smears or may damage your printer Envelopes with windows holes perforations cutouts and double flaps Envelopes made with special coated paper or deeply embossed paper Envelopes using peel off sealing strips Envelopes in which letters have been enclosed When you are ready to print on envelopes follow these steps to stack envelopes in ...

Page 40: ...opes Arrange the stack of envelopes on a firm surface and press down firmly on the edges to make the folds crisp Press all the way around the envelopes to remove any curls and expel air from inside the envelopes Make sure any curls are removed from the flap of each envelope 4300 Chapter 3 Page 15 ...

Page 41: ... Slide a stack of envelopes into the sheet feeder until it stops Align the edge of the paper guide with the left edge of the stack of envelopes 5 Start your print operation Make sure the printer is on 4300 Chapter 3 Page 16 ...

Page 42: ...lm and glossy photo paper follow these guidelines When automatically feeding transparencies or back print film remove each sheet after it is delivered Do not allow film sheets to stack up Let the printed sheets of film or paper dry completely before storing them Paper Type Drying time Canon Glossy Photo Paper GP 210 10 minutes Canon Fabric Sheet FS 101 1 hour Canon CF 102 Transparencies 15 minutes...

Page 43: ... film to prolonged sunlight Store unused film at temperatures between 59ºF to 86ºF 15ºC to 30ºC The relative humidity should be between 10 and 70 Uncurling Back Print Film If Back Print Film becomes curled follow these steps to uncurl it 1 Cover the non glossy side of the film with a sheet of plain paper 2 Roll the film and paper up in the direction opposite the curl Do not roll the film too tight...

Page 44: ...4300 Chapter 3 Page 18 3 Keep the film rolled up for about five minutes You may want to fasten the roll with a small piece of tape ...

Page 45: ... output guides up the output tray holds 20 sheets After using the BC 22e Photo BJ Cartridge to print on High Resolution Paper lower the paper output guides 4300 Chapter 3 Page 19 Using the Cleaning Sheet Canon s High Resolution Paper HR 101 is designed for high quality printing This paper is specially coated to produce delicate color output After using a package of High Resolution Paper 200 sheets...

Page 46: ...1 Set up the printer Make sure the paper thickness lever is to the center Make sure the paper support and paper output trays are extended 4300 Chapter 3 Page 20 2 ...

Page 47: ...going into the sheet feeder Adjust the paper guide to the edge of the cleaning sheet 3 Press the RESUME button Make sure the printer is on Press RESUME to advance the cleaning sheet into the printer Press RESUME again to start cleaning The printer feeds the sheet and then eject it Use a cleaning sheet once only 4300 Chapter 3 Page 21 ...

Page 48: ...nter Be sure to follow these guidelines To avoid paper jams smearing and other problems do not open the printer s cover during printing Use the fixing agent that comes with the Fabric Sheet FS 101 Do not touch newly printed fabric sheets until ink is completely dry This takes about one hour Printing on a Fabric Sheet 1 Set up the printer Make sure the paper thickness lever is to the right position...

Page 49: ...ric sheet Do not attempt to load more than one sheet at a time 3 Set up the BJC 4300 Printer Driver for Windows In the Paper tab select A4 for the Paper Size and select Fabric Sheet for the Print Media In the Graphics tab select High for Print Quality You may also want to select Fine mode Start the print operation from your Windows application 4300 Chapter 3 Page 23 4 ...

Page 50: ...from the printed fabric sheet Do not remove the film backing before printing Wash the printed fabric sheet for about three minutes under lukewarm running water to remove extra ink Hang the fabric sheet up to dry it again Iron the dried fabric sheet with a clothes iron See the booklet that comes with Fabric Sheet FS 101 for details on drying and washing ...

Page 51: ...n case the type runs over The shaded portions of the drawing below illustrate the maximum recommended printing area of banner paper 4300 Chapter 3 Page 24 Printing on banner paper requires quite a bit of ink If you think your BJ cartridge may run out of ink use a new BJ cartridge For best print results on banner paper use light design patterns To prevent ink from running over the edges of the shee...

Page 52: ...s six sheets 66 inches or 1676mm Always leave an extra sheet at the end of the banner just in case the type runs over 4300 Chapter 3 Page 25 3 Insert the banner paper Align the first sheet of the paper with the right edge of the sheet feeder and slide it into the printer until it stops Then adjust the paper guide to the edge of the paper Do not allow the paper to hang over the edge of the desk or ...

Page 53: ... banner paper Gently fold the paper at the crease between the first and second sheet 5 Make sure the paper exit area is clear Clear space in front of the paper output slot of the printer for at least one sheet 4300 Chapter 3 Page 27 6 ...

Page 54: ...r the Paper Feed Method select Automatic Feed For the Paper size select Banner See your application software instructions for other options 7 Start printing Click OK or Print to start the print job Do not allow the paper to hang over the edge of the desk or work table directly Clear enough space in front of the printer for at least one sheet of paper to rest after printing 4300 Chapter 3 Page 28 ...

Page 55: ...r guidelines Cleaning the printer Printing the test pages Cleaning the print head BJ cartridge guidelines Replacing the BJ cartridge Replacing a BJ tank in the BC 21e Color BJ Cartridge Storing a BJ cartridge Installing and Removing the Optional Color Image Scanner Cartridge Transporting the printer ...

Page 56: ...e AC adapter or interface cable Do not unplug the AC adapter unnecessarily Do not unplug the printer or turn off a power strip to which the printer is attached when the printer s power is turned on This may prevent the print head unit from returning to the home position on the right and being capped which may cause the print head to dry out This is critical If left uncapped the print head unit may...

Page 57: ...f the printer When cleaning the printer avoid the area near the print head on the BJ cartridge Do not touch the print head Ink may leak out and cause stains Clean the printer regularly to avoid printing problems Remove any ink mist or paper debris from the interior of the printer using a soft cloth moistened with water Clean especially well around the platen area If the rollers become dirty you ca...

Page 58: ...u can print these test pages to check the operation of your printer and your print quality Test A This test prints a repeating pattern of characters Demonstration This test prints a sample page describing the printer s features ...

Page 59: ......

Page 60: ...300 Printer Driver for Windows to print a self test demonstration page or a nozzle test pattern Before selecting a Test option make sure paper is properly loaded in the sheet feeder see Automatically Feeding Paper starting on page 3 7 Click on the Test option and then click on the Print button ...

Page 61: ...Continuous Printing Status Information 2 1 Page Test A 3 Continuous Printing Nozzle Test 4 1 Page When you release the POWER button the test page starts to print All self test prints require Letter or A4 size paper Using a smallersize paper for a self test print will result in parts of the printoutbeing printed directly on the platen All self test prints are printed in accordance with the current ...

Page 62: ...If you are using Windows you can execute print head cleaning from the Control sheet in the printer driver Simply click on Clean Ink Head 4300 Chapter 4 Page 6 Cleaning the Print Head Using the Operators Panel If you want to clean the print head from the operator panel follow these steps 1 Make sure the printer is turned on Make sure the green POWER light is on 2 ...

Page 63: ...conds while the print head is being cleaned Perform the print head cleaning only when you encounter a print quality problem Unnecessary and repetitious cleaning will waste ink If you execute the print head cleaning while paper is manually loaded the printer will eject the paper and then perform the cleaning 4300 Chapter 4 Page 7 ...

Page 64: ...olor ink cyan magenta yellow and the BCI 21 Black BJ Tank contains black ink You can replace the BJ tanks without replacing the print head unit when you run out of ink BC 20 Black BJ Cartridge Contains the print head unit and black ink only Use this cartridge when you will be printing with black ink only When you run out of ink you replace the complete cartridge BC 22e Photo BJ Cartridge ...

Page 65: ...the BJ cartridge or a BJ tank when any of the following conditions exist You have been using the cartridge for over one year Your printed output is not crisp and clear and there are gaps in the characters missing dots even after you have cleaned the print head at least five times If you are using the BC 21e Color BJ Cartridge and your output is blank one of the BJ tanks is probably out of ink See ...

Page 66: ...tanks in their sealed containers until you are ready to use them Do not remove the BJ tanks from the BC 21e Color BJ Cartridge unnecessarily This may cause the ink to clog Make sure both BJ tanks are installed in the BC 21e Color BJ Cartridge with one BJ tank only may cause ink clogging If spilled the ink is difficult to remove Therefore it s a good idea to keep the BJ cartridges and BJ tanks out ...

Page 67: ... BJ Cartridge when the print head is damaged or after printing approximately 2000 pages If one of the BJ tanks either color or black in your BC 21e Color BJ Cartridge is out of ink see the next section page 4 18 for instructions on how to replace a BJ tank You may replace the BJ tanks in the BC 21e Color BJ cartridge as many as 20 times or more before you need to replace the BJ cartridge Before st...

Page 68: ...er beeps and moves the cartridge holder to the center of the printer The POWER light blinks while the cartridge holder is positioned in the center of the printer Do not attempt to move the cartridge holder manually This may damage the printer 3 ...

Page 69: ...Lift the green lock lever on the cartridge holder 4300 Chapter 4 Page 12 4 Slide the BJ cartridge out of the holder 5 ...

Page 70: ...artridge dispose of the old cartridge properly If you are switching cartridges you must store the cartridge you are removing in the Ink Cartridge Storage Box 4300 Chapter 4 Page 13 6 Take the new BJ cartridge out of its protective packaging Peel off the protective foil 7 ...

Page 71: ...f the cap from the print head and then remove the tape 8 Slide the BJ cartridge straight into the cartridge holder Be careful not to touch the rollers with the print head Make sure the cartridge is pressed against the back of the holder 4300 Chapter 4 Page 14 9 ...

Page 72: ...essive force Make sure the marks on the lever and the cartridge holder align The BJ cartridge is now positioned and locked Do not manually move the mechanism that houses the BJ cartridge Attempting to move the BJ cartridge holder will damage the printer ...

Page 73: ...age 15 10 Set the paper thickness lever If you installed the BC 20 Black BJ Cartridge set the paper thickness lever to the left If you installed the BC 21e Color BJ Cartridge set the paper thickness lever to the center ...

Page 74: ...4 Page 16 11 Press the CARTRIDGE button The printer beeps and moves the cartridge holder to the home position on the right side of the printer The printer cleans the print head automatically 12 Close the front cover ...

Page 75: ...r if you turn off a power strip to which the printer is connected or if you manually move the cartridge holder from the home position the BJ cartridge will not be capped and it may dry out If you installed a new BJ cartridge the printer automatically cleans the print head If you need to initiate the print head cleaning see page 4 6 4300 Chapter 4 Page 17 ...

Page 76: ...nk in the BC 21e Color BJ Cartridge Leave the BJ cartridge in the printer when replacing a BJ tank Make sure the printer s power is on 1 Open the front cover Use both hands to grasp the sides of the cover and pull it forward 2 Press the CARTRIDGE button once The printer beeps and moves the cartridge holder to the center of the printer The POWER light blinks while the cartridge holder is positioned...

Page 77: ...tank and pull forward to release the BJ tank Then lift the BJ tank up and out of the BJ cartridge unit Dispose of the BJ tank properly You may want to place it in a plastic bag to keep from spilling any residual ink 4 Take the new BJ tank out of its packaging Then remove the protective cap 4300 Chapter 4 Page 19 5 ...

Page 78: ...Slide the new BJ tank into the empty slot on the BJ cartridge 6 Press firmly on the tab on the top of the BJ tank until it snaps into place 4300 Chapter 4 Page 20 7 ...

Page 79: ... the other BJ tank 8 Press the Cartridge button The printer beeps and moves the cartridge holder to the home position on the right of the printer The printer automatically cleans the print head unit 9 Close the printer s front cover Use both hands to lift the cover into place and press firmly to close it 4300 Chapter 4 Page 21 ...

Page 80: ...d clogging 1 Open the Ink Cartridge Storage Box When opening the Ink Cartridge Storage Box press in on the release tab that locks the cover in place 2 Carefully set the cartridge in the storage box You must insert the cartridge correctly or the storage box will not close The protective cap must be removed from the cartridge before you set it in the storage box 4300 Chapter 4 Page 22 3 ...

Page 81: ...J cartridge from the printer store the cartridge in the storage box unless you are disposing of it If you have more than one Ink Cartridge Storage Box you can hook them together Simply connect them by the slides and grooves on the sides of the container 4300 Chapter 4 Page 23 ...

Page 82: ... Scanner Cartridge User s Manual that comes with the scanner cartridge Do not touch the contact terminals or the scanning head Installing the Color Image Scanner Cartridge 1 Remove the BJ Cartridge Open the front cover and press the CARTRIDGE button The printer beeps once the POWER light starts flashing and the cartridge holder moves to the center of the printer Lift the green lock lever Slide the...

Page 83: ... the scanning head area 3 Insert the scanner Cartridge Hold the scanner cartridge by the ridges on either side of the cartridge Match the groove on the scanner cartridge with the guide on the cartridge holder Slide the scanner cartridge into the holder and hold it in position 4300 Chapter 4 Page 25 4 ...

Page 84: ...Lower the lock lever Slowly press the lock lever down completely until the mark on the lever is aligned with the mark on the cartridge holder 5 ...

Page 85: ...Set the paper thickness lever to the center 4300 Chapter 4 Page 26 6 Press the CARTRIDGE button once and close the front cover Removing the Color Image Scanner Cartridge ...

Page 86: ...Ink Cartridge Storage Box provided with the cartridge You may want to label this container Only store the Color Image Scanner Cartridge in this storage box 4300 Chapter 4 Page 27 Never store the IS 22 Color Image Scanner Cartridge in an Ink Cartridge Storage Box that has been used for a BJ cartridge The pad in the storage box where the head of a BJ cartridge rests is covered with ink that will dam...

Page 87: ... dry out during travel and become unusable if it is not capped and taped correctly If you plan to move the printer from one location to another or if you want to store it follow these steps 1 Turn off the printer s power Make sure the print head is in the home position Remove any paper from the sheet feeder Detach the interface cable Do not remove the AC adapter 4300 Chapter 4 Page 28 2 Open the f...

Page 88: ...rials Do not remove the BJ cartridge from the printer or ship a BJ cartridge or an ink tank from which you have removed the protective cap An opened BJ cartridge or BJ tank that is not installed in the printer may leak and the print head may dry out Also if you do not tape the BJ cartridge to the side of the printer ink may spill into the printer 4300 Chapter 4 Page 30 ...

Page 89: ...lear a paper jam For complete problem solving information be sure to use our other support services See Getting Help From Canon in Chapter 1 page 1 5 for details on Canon s customer technical support options 4300 Chapter 5 Page 1 Identifying Your Printer Problem Before contacting Canon identify your printer problem and make sure you have the following information Product Name Serial Number Place o...

Page 90: ...e If your print quality is not satisfactory Check your printer driver settings Clean the print head Clean the print head five times Replace the BJ cartridge Check the type of paper you are using If colors are missing Perform a Nozzle Test see page 4 5 Clean the print head see page 4 6 If necessary replace the BJ cartridge see page 4 10 If you want to print from an MS DOS application that does not ...

Page 91: ...ntly pull the paper out with one hand while holding down the printer with the other hand If the paper tears off inside the printer open the front cover and remove the paper left inside the printer 3 Turn the printer on Press the POWER button to turn the printer back on The POWER light comes on and the print head moves to the home position The printer is now ready for printing ...

Page 92: ...If you are printing high density graphics when a paper jam occurs feed at least two sheets of paper through the printer to clean the rollers ...

Page 93: ...to ECP Mode Press ESC key to back to Advanced System Setup Menu Press ESC key to go back to main setup menu Press F10 to save new configuration and confirm save by answering Yes to final question 4300 Chapter 5 Page 5 Toshiba Laptop Problem A K prints at the top of the page and or partial printout when printing on a Toshiba laptop Cause Configuration of parallel port in CMOS and LPT VXD file Case ...

Page 94: ...e that selecting standard Bi directional changes the CMOS setting to bi directional 4300 Chapter 5 Page 6 Compaq Presario Problem A Compaq Presario running windows 95 will print only 3 4 page out of any Windows application Cause This occurs with Windows 95 Windows 3 1 and Win95 minidrivers Solution Change the Resource Setting of LPT1 Right Click on My Computer Select Properties Select Device Manag...

Page 95: ...Tech Support 4300 Chapter 5 Page 7 Go to Control Panel System Device Manager Click in Front of Port Highlight ECP Printer Port Properties Driver Change Driver Show all Devices Printer Port Click OK Click OK Close Reboot If these suggestions do not solve the problem you need to call Canon see page 1 5 for details 4300 Chapter 5 Page 8 ...

Page 96: ...2 to 6 long High resolution paper Approx 80 sheets 0 4 stack T shirt transfers 1 sheet Bubble Jet paper Approx 100 sheets 0 4 stack Fabric sheets 1 sheet Transparencies 50 sheets Back print film 10 sheets Envelopes 15 envelopes U S Commercial number 10 or European DL Paper Size Letter 8 5 in x 11 in Legal 8 5 in x 14 in A4 210 mm x 297 mm A5 148 x 210 mm B5 182 x 257 mm Banner 8 5 in x 11 in sheet...

Page 97: ...non Back Print Film BF 102 High gloss film Canon High Gloss Film HG 101 Envelopes Commercial number 10 or European DL Paper Weight 17 to 30 lb 64 to 105 g m2 Print Speed BC 21e Color BJ Cartridge Draft mode up to 2 0 ppm Standard mode up to 1 4 ppm Fine mode up to 0 23 ppm BC 20 Black BJ Cartridge Draft mode up to 5 ppm Standard mode up to 3 6 ppm Print Width Maximum 8 inches Line Feed Speed Appro...

Page 98: ...Sheet Margin Inches mm L 0 25 6 4 R 1 35 34 4 T 1 62 41 1 B 1 10 27 9 Printable Area Envelopes The shaded portion in the following figure shows the printing area for a COM10 envelope The table lists the minimum margins Margin Inches mm L 0 25 6 4 R 1 25 31 7 T 0 12 3 0 B 0 65 16 5 BJ Cartridges ...

Page 99: ...128 nozzles Ink color Black Cartridge yield Approx 900 test pages at 5 coverage BC 22e Photo BJ Cartridge Print head 64 nozzles for black 24 nozzles for color Ink color Black cyan magenta yellow Cartridge yield Approximately 50 pages at 7 5 coverage for each color General Interface IEEE 1284 compatible parallel interface Acoustic Noise Level Approx 45 dB A per ISO 9296 Operating Environment Temper...

Page 100: ...aximum nonprinting 30 watts maximum printing Dimensions 15 1 in 383 mm W x 9 1 in 232 mm D x 8 0 in 203 mm H Weight Approx 7 7 lb 3 5kg Optional IS 22 Color Image Scanner Cartridge Paper Handling Sheetfed Resolution 360 dpi 8 bit ...

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