Canon BJC-3010 User Manual Download Page 71 | Manualshive

Page: 71 / 80

background image

69

Flashes:

7

Cause:

BJ Cartridge defective.

Solution:

Remove each BJ Cartridge and check that the contacts on the BJ Cartridge and cartridge holder are clean.
Also check that the orange protective tape has been removed from the print head, then install the BJ
Cartridge again.

Flashes:

8

Cause:

Waste ink tank nearly full.

Solution:

Press the RESUME button to skip the error so you can continue printing.
When the waste ink tank becomes full, the POWER lamp flashes orange and green six times alternately, and
printing is no longer possible. Contact a Canon service facility to have the waste ink tank replaced immedi-
ately.
The waste ink tank holds the ink used for print head cleaning.

The POWER lamp flashes orenge and green alternately.

Cause:

There may be a service error.

Solution:

Turn off the power once. Then, turn the power on again. If this does not clear the problem, contact your
Canon service facility. Count the number of flashes. (You may be asked for this information.)

Troubleshooting

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Summary of Contents for BJC-3010

Page 1: ...BJC 3000 BJC 3010 USER S MANUAL Canon ...

Page 2: ... 0939 V01 BUBBLE JET PRINTER User s Guide BE Please read this User s Guide carefully before installing and operating the printer Afterwards please keep the User s Guide in a safe place for future reference ...

Page 3: ...ormation for iMac and Power Macintosh G3 users only International ENERGY STAR Program AS AN ENERGY STAR PARTNER CANON INC HAS DETERMINED THAT THIS PRODUCT MEETS THE ENERGY STAR GUIDELINES FOR ENERGY EFFICIENCY The international ENERGY STAR Office Equipment Program is a global program that promotes energy saving through the use of computers and other office equipment The program backs the developme...

Page 4: ... the printer driver In these manuals the Microsoft Windows 98 operating system Microsoft Windows 95 operating system and Microsoft Windows NT 4 0 operating system are referred to as Windows 98 Windows 95 and Windows NT respectively Every care has been taken in the preparation of the manuals but if you should discover any errors or omis sions we would be pleased to hear of them If any error or omis...

Page 5: ...g and Saving the Image 42 Printing the Image 47 Routine Maintenance 48 When to Replace the BJ Cartridge 48 Printing a Nozzle Check Pattern 49 Printing a Nozzle Check Pattern 50 Cleaning the Print Head 51 Aligning the Print Head 55 Aligning the Print Head 57 Cleaning the Printer 59 Troubleshooting 60 Specifications 76 For Windows 95 and Windows NT 4 0 Users The screen shots in this User s Guide sho...

Page 6: ...ck Never plug the printer into a power socket that is shared with other equipment power board double adapter etc This could cause a fire or electric shock Never use the printer while the power cord is bundled or knotted This could cause a fire or electric shock If you detect smoke unusual odours or strange noises around the printer immediately press the POWER button to switch the printer off and a...

Page 7: ...nter contains high voltage components that could cause a fire or elec tric shock Working around the printer Do not use inflammable sprays near the printer Gases in the spray could cause a fire or electric shock if they come in con tact with electrical compo nents inside the printer Do not install the printer in locations that are very humid or dusty in direct sunlight or close to a heating applian...

Page 8: ...foreign object has fallen into the printer could cause a fire or elec tric shock Power supply The power outlet and power plug shapes may be different depending on the country of pur chase Always grasp the plug when you unplug the power cord Unplugging the power cord by pulling on the cord itself can damage the cord and cause a fire or electric shock Do not use an extension cord This could cause a ...

Page 9: ...B prescrites dans la norme sur la matériel brouilleur Appareils Numériques NMB 003 édicatée par l Industrie Canada 7 Safety Precautions Do not subject BJ Cartridges or ink tanks to shocks or excessive vibration This could cause the ink to leak out and stain your clothing or the surround ings Never touch the metal contacts on a BJ Cartridge after printing The metal parts may be very hot and could c...

Page 10: ...inter Off Printer power off On green Ready for operation Flashing green Standby status or print job in progress Flashing orange Printer error Remove the cause of the error before printing is resumed Flashing Flashes orange and Service error Contact a Canon service facility green alternately RESUME button After you have removed the cause of a printer error press the RESUME button to resume printing...

Page 11: ...a connection point for connecting the power cord to the AC power outlet The power cord may be permanently attached to the printer depending on the country of purchase Inside the Printer Cartridge Lock Lever Locks the BJ Cartridges onto the cartridge holder Cartridge Holder Holds a BJ Cartridge or scanner cartridge Parts and Functions of the Printer Printer Cable Connector Parallel Interface Printe...

Page 12: ...able in the following circum stances When you use the printer with the USB interface you can connect or disconnect the USB interface cable while the printer and computer are turned on However do not connect or disconnect the USB interface cable in the following circumstances the printer and computer may not operate properly While the printer driver is being installed While the operating system Win...

Page 13: ...nd Utility Guide for Windows Users or the Driver and Utility Guide for Macintosh Users in the Reference Guide CD ROM depending on the computer system you are using Disconnect the USB interface cable on the side of the computer or USB hub When you disconnect the USB interface cable while the printer and computer are turned on always disconnect on the side of the computer or USB hub Do not turn the ...

Page 14: ...gram you are using 2 Make sure that the printer is set up properly Make sure that the printer is switched on Load a stack of plain paper into the auto sheet feeder 3 Specify the print settings in the printer driver Open the Printer Properties dialogue box Select the command used for printing then click the Properties button Depending on the application pro gram you use the print operation procedur...

Page 15: ...nt job BJ Background Monitor The BJ Background Monitor is launched automatically and is minimised on the Windows Taskbar You can cancel the print job change the order of the documents you print or even switch the priority of background printing over the processing of another application program BJ Status Monitor The BJ Status Monitor checks the status of the printer If an error occurs the BJ Statu...

Page 16: ...e e e e e e e e e e e e e e e e e g g g g g g e e h h h h h h e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e g g g g g g e e h h h h h h e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e ...

Page 17: ... Specifies the type of print media to use Make sure that the Page Size setting in the Page Layout tab is identical to the paper size setting in your applica tion program Illustrated Guideline Displays information on the paper feed method the position of the paper thickness lever and the printer driver settings OK button Enables the print settings in the printer driver and closes the Printer Proper...

Page 18: ...in the Page Setup dialogue box Depending on the application program you use the paper size setting and print operation procedures may be different Refer to the documentation of your application program 2 Make sure that the printer is set up properly Make sure that the printer is switched on Load a stack of plain paper into the auto sheet feeder 3 Specify the print settings in the printer driver Se...

Page 19: ...rinting begins The following screen appears during printing When a single Macintosh computer is connected to the printer While printing from the print server in a network environment The print progress is displayed While printing from a client unit in a network environment The data transmission progress to the print server is displayed Printing Your Document ...

Page 20: ...e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e g g g g g g BJ Cartridge e e h h h h h h e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e g g g g g g e e h h h h h h e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e g g g g g g e e h h h h h h e e e e e...

Page 21: ...tings in the printer driver and starts a print job Cancel button Cancels the current print settings in the printer driver and closes the Printer Properties dialogue box Print Settings Display Displays information on the paper feed method the position of the paper thickness lever and the printer driver settings Media Type Specifies the type of print media to use The Driver and Utility Guide for Mac...

Page 22: ... edges Unclean or scratched print surfaces can adversely affect print quality 3 Load the stack of paper as follows Align the stack with the right side of the auto sheet feeder and insert it into the auto sheet feeder You can print on either side of plain paper Slide the paper guide to the left side of the stack until it is snug Make sure that the top of the stack is not higher than the load limit ...

Page 23: ... the printer allows a margin along each edge of the media The print ing area varies according to the media size Please note that the term printing area represents both the recommended area for the optimum print quality and the entire area where the printer can technically print Printing area dark shade Canon recommends that you print within this area Printable area light shade The area in which it...

Page 24: ...ted image in the same way as slides and stained glass Please note that the original image is reversed horizontally mirrored when printed Transparencies CF 102 These can be used to prepare materials for use with an overhead projector To avoid paper jams and other problems never use transparencies intended for use with other Canon BJ printers e g CF 101 laser beam printers or photocopiers Glossy Pho...

Page 25: ...edia by the edges Unclean or scratched print surfaces can adversely affect print quality When storing the print media put the print media back in its original packaging and avoid locations that are exposed to direct sunlight or that are subject to high temperatures or humidity To avoid curling or wrinkling the paper store it in a level place After printing do not touch the print side until the ink...

Page 26: ...than the standard cyan and magenta dye black ink and standard yellow ink This cartridge should be used when printing natural images such as photographs Ink Tank BCI 3Y Yellow Ink Tank BCI 3M Magenta Ink Tank BCI 3C Cyan Ink Tank BCI 3BK Black Ink Tank BCI 3Y Yellow Ink Tank BCI 3M Magenta Ink Tank BCI 3BK Black Ink Tank BCI 3C Cyan Ink tank Cyan Ink Tank BCI 3C Magenta Ink Tank BCI 3M Yellow Ink T...

Page 27: ...ks out of the reach of small children If a child inadvertently licks a BJ Cartridge or ink tank or ingests any ink consult a physician immedi ately Do not leave an empty ink tank in a BJ Cartridge Remove it immediately after ink runs out If a used ink tank which is still usable must be removed for some reason keep the ink tank installed in the BJ Cartridge Otherwise the ink will dry and print jobs...

Page 28: ...l Photo colour combination Use the photo BJ Cartridge BC 34 Photo for the following Printing photographs with the best possible resolution Printing scanned images photographs with the best possible resolution Installing the Photo BJ Cartridge p 28 Printing only monochrome documents The black BJ Cartridge BC 30 should be used only when monochrome documents and no colour documents are to be printed ...

Page 29: ... scanner for scanning an image install the Color Image Scanner Cartridge IS 32 Using the Scanner p 36 Discard empty ink tanks immediately according to the local laws and regulations regarding disposal of consumables Using the BJ Cartridges and Scanner Cartridge ...

Page 30: ...ridge After removing a BJ Cartridge always keep the BJ Cartridge in the BJ Cartridge container Otherwise the ink will dry and print jobs may not be performed properly after the ink tank is installed again 3 Remove the Photo BJ Cartridge Color BJ Cartridge BC 34 Photo from its package Remove the orange protective cap and protec tive tape 4 Set the Photo BJ Cartridge in the cartridge holder 5 Lower ...

Page 31: ...rting from the right in the stated order Press in the photo black ink tank BCI 3PBK firmly until it clicks into place 10Close the front cover This completes the installation procedure of the Photo BJ Cartridge Never attempt to re attach the protective caps and tapes to the BJ Cartridge or ink tank To avoid poor quality printing never touch the print heads When using the Photo BJ Cartridge for the ...

Page 32: ...BJ Cartridge installed in the printer and remove only the ink tank s If you need to replace more than one ink tank do not remove the ink tanks together Remove and replace each ink tank one by one to ensure that each new ink tank is inserted in the correct slot If you insert an ink tank in the wrong slot colours will not print correctly Do not leave an empty ink tank in the BJ Cartridge Remove it i...

Page 33: ... cap according to the local laws and regulations regarding disposal of consumables To avoid interfering with the ink supply from a tank do not touch an open ink port on the ink tank 5 Hold the new ink tank at a slight angle align it with the correct slot then press down gently on top of the ink tank until it locks in place Make sure that you insert the ink tank in the correct slot The following fi...

Page 34: ... front cover The cartridge holder returns to the home position and print head cleaning starts automatically The POWER lamp blinks during print head cleaning When print head cleaning is finished and the POWER lamp stops flashing you can resume normal operation Do not perform other tasks on the printer until the POWER lamp stop flash ing Ink Tank BCI 3PBK Photo Photo Black Ink Tank BCI 3Y Yellow Ink...

Page 35: ... 33 Color BJ Cartridge BC 34 Photo Black BJ Cartridge BC 30 1 Make sure that the printer is switched on and open the front cover of the printer The cartridge holder moves to the left 2 Raise the cartridge lock lever all the way up to unlock the BJ Cartridge The illustration shows replacement of a Color BJ Cartridge To avoid staining your hands clothing or areas in the work site handle the BJ Cartr...

Page 36: ... cap to a BJ Cartridge Discard the protective cap and tape according to the local laws and regulations regarding disposal of consumables Do not leave an empty ink tank in the BJ Cartridge Remove it immediately after the ink runs out If a partially used ink tank must be removed for some rea son keep the ink tank installed in the BJ Cartridge Otherwise the ink will dry and print jobs may not be per ...

Page 37: ...n the new BJ Cartridge Replacing the Ink Tanks p 30 9 Close the front cover The cartridge holder returns to the home position and print head cleaning starts automatically Do not open the front cover during print head cleaning The POWER lamp flashes during print head cleaning It takes about 30 seconds until print head cleaning is com pleted and the POWER lamp stops flashing Before using the new BJ ...

Page 38: ...an scanner driver You can run IS Scan from within a TWAIN compliant graph ics application program After scanning the image transfer the image data to the application pro gram to edit enhance and save the data as needed If you are not using a TWAIN compliant graphics application program Use the IS Scan Plus utility for Windows IS Scan Plus allows you to scan edit enhance and save the image data You...

Page 39: ...u wish to scan or the white calibration sheet If you want to scan images of A5 size or larger scanning hold ers for other paper sizes may be optionally available depending on the country of purchase BJ Cartridge container Used for storing the Color Image Scanner Cartridge IS 32 or other BJ Cartridges when not in use The BJ Cartridge container comes with the printer If you need additional container...

Page 40: ...on program launch the TWAIN compliant appli cation program Then launch IS Scan from within the application program If you use IS Scan Plus select Programs from the Start menu first Point to IS Scan Plus and then select IS Scan Plus If you use a TWAIN compliant graphics application program launch the TWAIN compliant appli cation program first Then launch IS Scan from within the application program ...

Page 41: ... image you wish to scan into the scanning holder then click Prescan When you wish to scan only a portion of the entire image specify the prescanning area by dragging the mouse 5 Load the image in the auto sheet feeder again and start scanning Load the image you wish to scan in the auto sheet feeder again and click Scan Save the scanned image 6 Install the BJ Cartridge and print the scanned image F...

Page 42: ... CD ROM drive Also make sure that the printer is switched on The CD ROM starts automatically and a menu screen is displayed If the CD ROM does not start automatically click the My Computer icon on the Windows desktop and then double click the CD ROM icon 2 Click Install Software at the menu screen 3 Click the OK button in the Select Printer dialogue box 4 Make sure that the IS Scan Software button...

Page 43: ...struc tions on the screen 1 Load the Setup Software Reference Guide CD ROM into the CD ROM drive 2 Double click the CD ROM icon 3 Double click the IS Scan scanner driver folder 4 Double click the folder of your language 5 Double click Installer 6 Click Agree in the Software Licence Agreement screen 7 Specify the destination of installation as needed then click Install To specify the destination of...

Page 44: ...dge in the BJ Cartridge con tainer Install the Color Image Scanner Cartridge IS 32 Make sure that the paper thickness lever is set to the Up position Close the front cover Before closing the front cover of the printer make sure that the paper thickness lever is set to the Up position If you scan the image with the paper thickness lever set in the Down position scanning results may be unsatisfacto ...

Page 45: ...into the auto sheet feeder with its top edge seamed side facing down Select Capture Image and then click the Custom button Select Settings from the Menu When the printer is connected using both the parallel interface and USB interface the Select connecting cable dialogue box is displayed Select the desired port and click the OK button Click White Level in the Custom Settings dialogue box When a me...

Page 46: ...o in the Scanning Mode box Then select the most appropriate size to match the size of the image you wish to scan in Paper Size Click the Prescan button Select Photo in Scanning Mode Select the most appropriate size to match the size of the image you wish to scan in Paper Size Check the Prescan checkbox and click the OK but ton After the scanning holder which contains the image you wish to scan is ...

Page 47: ...he procedure below Right click on the image The rectangle disap pears and you can specify the portion of the image again While pressing the Control key click on the image The rectangle disappears and you can specify the portion of the image again 7 Load the image you wish to scan in the auto sheet feeder again Be careful that the image does not move in the scanning holder 8 Start scanning the imag...

Page 48: ...e and file format type and click the Save button 10Exit the IS Scan software Click the Exit button If you wish to print the scanned image proceed with the printing operation before you exit IS Scan Plus Select Exit from the File menu If you wish to print the scanned image exit IS Scan and then proceed with the printing operation ...

Page 49: ...r cartridge in the BJ Cartridge container Install the BJ Cartridge Close the front cover After the BJ Cartridge is installed You need to align the print head and select the appropriate print settings in the printer driver Aligning the Print Head p 55 Aligning the Print Head p 57 2 Print the scanned image Click the Print button Launch the graphics application program that allows you to print the im...

Page 50: ...onitor displays an error message when using Windows and the POWER lamp flashes in orange four times See Replacing the Ink Tanks p 30 Ink remains but printouts are faint streaked or the colour tones are not correct If printouts are still unsatisfactory after replacing the ink tanks the print heads may be clogged or worn out Follow the procedure below Print a nozzle check pattern p 49 or p 50 If the...

Page 51: ...ect the nozzle check pattern in the printer driver Open the Printer Properties dialogue box then click the Maintenance tab Click the nozzle check pattern icon in the Test Prints box When a confirmation message appears click the OK button 3 Look at the check patterns and perform the correction procedure if necessary Separate patterns are printed to display the status of the Color BJ Cartridge When ...

Page 52: ... paper is loaded in the printer 2 Select the nozzle check pattern in the printer driver Select Page Setup from the File menu then click the Utilities button Select Test Print Select Nozzle check pattern Click the OK button 3 Look at the check patterns and perform the correction procedure if necessary Separate patterns are printed to display the status of the Color BJ Cartridge When the Color BJ Ca...

Page 53: ...directly from the printer Hold down the reset button and release it after the power lamp flashes once 1 Make sure that the printer is switched on 2 Select normal print head cleaning in the printer driver Open the Printer Properties dialogue box then click the Maintenance tab Select the normal print head cleaning icon in the Print Head Cleaning box When a confirmation message appears click the OK b...

Page 54: ...Select Page Setup from the File menu then click the Utilities button Select Print head cleaning Click the OK button The POWER lamp starts flashing and print head cleaning begins It takes approximately 40 sec onds until the POWER lamp stops flashing and the normal print head cleaning operation is com pleted ...

Page 55: ...ance tab Click the deep print head cleaning icon in the Print Head Cleaning box When a confirmation message appears click the OK button The POWER lamp starts flashing and print head clean ing begins It takes approximately 1 to 2 minutes until the POWER lamp stops flashing and the deep print head cleaning operation is completed Select Page Setup from the File menu then click the Utilities button Se...

Page 56: ...o clean the print head refer to the User s Guide Print a nozzle check pattern to confirm the success of deep print head cleaning p 49 or p 50 If the cleaning had no effect perform normal print head cleaning and deep print deep cleaning again After cleaning the print head several times if the nozzle check pattern is not satisfactory the print head may be worn out and the BJ Cartridge must be replac...

Page 57: ...er 2 Open the Printer Properties dialogue box Click Start and select Settings Printer Click Canon BJ F300 and then select Properties from the File menu 3 Select Print Head Alignment Click the Maintenance tab to open the Maintenance sheet Click the Print Head Alignment icon 4 Read the screen message and then click OK 5 If the pattern shown on the right is printed click Yes in response to the confir...

Page 58: ...hen the message reappears check that there is paper in the printer and then click OK 8 The pattern shown on the right is printed 9 For the printed B1 and B2 patterns enter the number of the pattern in which the lines are per fectly aligned and then click OK 10 If a completion message appears click OK This completes print head alignment ...

Page 59: ...n and place two sheets of A4 plain paper in the auto sheet feeder 2 Open the printer driver setting screen Open the Page Setup dialogue box Click the Utilities button and open the printer utility dialogue box 3 Select Print Head Alignment Select Test Print Click Print Head Alignment 4 Read the message displayed on the screen and then click OK 5 The pattern shown on the right is printed out ...

Page 60: ...nd then click Send 7 When the message reappears check that there is paper in the printer and then click OK 8 The pattern shown on the right is printed 9 For the printed B1 and B2 patterns enter the number of the pattern in which the lines are per fectly aligned and then click Send This completes print head alignment ...

Page 61: ...t tray 4 Use a soft dry cloth to wipe the area around the paper output slot To avoid personal injury from burns or electrical shock or damage to the printer during cleaning never use a flam mable solvent such as thinner benzene or alcohol Cleaning the Paper Feed Rollers With frequent use of high resolution paper and other coated paper paper dust from the coated surfaces of such media accumulates a...

Page 62: ...ange and green alternately p 69 Printout is unsatisfactory p 70 Meaningless characters or symbols printed p 70 Printout is faint or colours are wrong p 71 The last part of print job not printing p 72 Print side rubbed and stained p 73 Printed and on screen colour do not match p 73 Printed pages curled warped or wrinkled p 74 Other problems p 75 Refer to the Reference Guide on the Setup Software Re...

Page 63: ... is no longer stable Restart Windows and then reinstall the printer driver Load the Setup Software Reference Guide CD ROM When the CD ROM folder opens double click the BJ Installer icon and then select your printer Click the Custom Remove tab Then follow the on screen instructions Cause Other application programs are running Solution Quit all other application programs and start the installation a...

Page 64: ...misfeeds Cause Paper is too thick Solution Use paper of the specified thickness Paper within the range from 64 to 105 g m2 can be loaded in the auto sheet feeder Cause Auto sheet feeder overloaded Solution Check that you do not exceed the sheet feeder capacity Paper will not feed correctly if you exceed the described number of sheets Cause Paper rest not raised Solution The paper rest should be ra...

Page 65: ...reen Cause Printer cable not connected correctly Solution Make sure that the printer cable is securely fastened to the computer and the printer For details refer to the Getting Started manual Cause Printer cable fault Solution Try using another printer cable For details about the printer cable contact the hardware manufacturer Cause Switching device or external buffer fault Solution Disconnect the...

Page 66: ...nu Click the Details tab and then specify USBPRNnn nn numerals in the Print to the following port box Cause Installed printer driver not operating correctly Solution Remove the installed BJ printer driver and then install the printer driver again To uninstall the printer driver select Programs and then BJ Printer from the Windows Start menu and click Uninstall Then follow the on screen instruction...

Page 67: ...alling additional memory Cause Sufficient space not available on hard disk Solution Delete any unneeded files to make more space available Cause Internal file or application program problem Solution Rebuild the document and print it again If there is no problem with the new document the original file was probably faulty If the same problem recurs with the new file contact a Canon service facility ...

Page 68: ...Check the POWER lamp to see if it is lit green If the POWER lamp is flashing the printer is still warming up Please wait until the POWER lamp is continu ously lit green Cause Printer cable not connected correctly Solution Make sure that the printer cable is securely fastened to the computer and the printer For details refer to the Getting Started manual Cause Printer cable fault Solution Try using...

Page 69: ... Printer has been operating for a long time Solution Interrupt printing at a convenient point switch the printer off and wait for at least 15 minutes for the printer to cool The print head may occasionally overheat during a long print job If the print head overheats printing will pause at the end of a pass across the page to allow time for the print head to cool and then will restart after a brief...

Page 70: ... in the printer remove the jam and press the RESUME button Flashes 3 Cause Paper jam Solution If paper has jammed in the printer remove the jam and press the RESUME button Flashes 4 Cause BJ Cartridge out of ink Solution Replace the empty ink tank Flashes 5 Cause BJ Cartridge not installed correctly Solution Install a BJ cartridge that is compatible with this printer Flashes 6 Cause BJ Cartridge n...

Page 71: ...rinting When the waste ink tank becomes full the POWER lamp flashes orange and green six times alternately and printing is no longer possible Contact a Canon service facility to have the waste ink tank replaced immedi ately The waste ink tank holds the ink used for print head cleaning The POWER lamp flashes orenge and green alternately Cause There may be a service error Solution Turn off the power...

Page 72: ...r driver Solution Start the print procedure again and make sure BJC 3000 is displayed in the Name box of the Print dialogue box Cause Printer cable not connected correctly Solution Check that the printer cable is securely fastened to the computer and the printer For details refer to the Getting Started manual Cause Printer cable fault Solution Try using another printer cable For details about the ...

Page 73: ... mode if enabled and click on the Send button Cause Internal file or application software problem Solution Rebuild the document and print it again If there is no problem with the new document the original file was probably faulty If the same problem recurs with the new file contact a Canon service facility Printout is faint or colours are wrong Cause The print head nozzles in a BJ Cartridge are cl...

Page 74: ... the printer directly connected to the comput er If you can then print normally the fault is probably in the switching device or external buffer Consult the hardware manufacturer Cause USB hub fault Solution Disconnect the USB hub you are using and then directly connect the printer to the computer If the printer can print normally the USB hub may not be operating properly Cause Printer is set to E...

Page 75: ...ecause the colours vary depending on the circumstances in which the display is viewed and the monitor s colour calibration settings For example objects that appear blue on the screen are printed purple and objects that appear pale green on the screen are printed dark green However if the differences are extreme the items below should be checked Cause The print head nozzles in a BJ Cartridge is clo...

Page 76: ...s set too high Solution Reduce the print intensity in the printer driver To change this setting open the Printer Properties dialogue box click the Advanced button in the Main tab and then click the Colour tab Move the Intensity slider to the left to lower the print intensity To change this setting open the Printer Properties dialogue box click the Manual icon and then click on the Details button S...

Page 77: ...t Single file page prints over two or more pages Straight lines are broken Backs of pages stained with ink Ink blurred Printed surface scratched White streaks visible Colours streaked or uneven Printer will not switch on Print job will not start Printing starts but nothing printing Cartridge holder does not move to left Envelopes do not feed Paper skewing during feeding Multiple sheets feed togeth...

Page 78: ...F to 95 F Humidity 5 to 90 RH no condensation Power supply Europe AC 230V 10 50Hz USA Canada AC 120V 60Hz Australia AC 240V 50Hz Power consumption off Approx 2W AC 230 10 Approx 2W AC 120V Standby Approx 3W AC 230 10 Approx 3W AC 120V Printing Approx 35 W To shut down power completely remove the power cord from the wall outlet This printer is provided with an automatic power off feature If the pri...

Page 79: ... the printable area on A4 size plain paper Black BJ Cartridge BC 30 Nozzles 160 Ink colours Black only Capacity Approx 500 sheets 1500 characters per page normal text Printer driver operating environment IBM PC AT compatible computer running Windows 98 Windows 95 Windows NT 4 0 or iMac or Power Macintosh G3 computer running Mac OS 8 1 or later Hard disk space Approx 29MB to install on Windows 98 W...

Page 80: ...rlands CANON UK LTD Woodhatch Reigate Surrey RH2 8BF United Kingdom CANON FRANCE S A 17 Quai du Président Paul Doumer 92414 Courbevoie Cedex France CANON DEUTSCHLAND GMBH Postfach 528 47705 Krefeld Germany CANON LATIN AMERICA INC 6505 Blue Lagoon Drive Suite 325 Miami Florida 33126 U S A CANON HONGKONG COMPANY LTD 10 F Lippo Sun Plaza 28 Canton Road Tsimshatsui Kowloon Hong Kong CANON SINGAPORE PT...

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