Part 8
FREQUENT PROBLEMS SOLUTION
Problems
Causes
Solutions
SPA pump does not
operate
RCD tripped
RCD broken
Check power source
Power failure
Reset R
CD/check if the cable is rated
2kW / 13A
Call for service if it does not reset
SPA pump does not
heat properly
Temperature set is too low
·Filter Cartridge is dirty
·Water level is too low
·Heating element failed
Set to a higher temperature
Clean/replace the cartridge
·Fill more water to min. water level
·Call for service
Jet massage
system does not work
Pump is too hot
·30-minute auto shut off
feature is activated
·Something is wrong with
the control panel
Cut o the power. When the pump has
cooled, inset the RCD/GFCI plug and press the jet massage
button to activate again.
·Press the jet massage button to reactivate
·Call for service if it does not reset
Water filtration is not
working
Dirty filter cartridge
·Inlet and outlet blocked
·Air lock
·Something is wrong with
the control panel
Clean/replace the cartridge
·Clean the inlet and outlet
·Release the air as outlined steps
·Call for service if it does not reset
Pump leaking
·Adaptor seal improperly located
·Water leakage from pump
body
Replace the seal in the right position
·Check the pump body, call for service
Spa leaking
Spa is torn or
punctured
Use provided repair patch as previous
outlined
Water is not clean
Insufficient filtering time
Dirty filter cartridge
Spa filled water quality
·Improper chemical treatment
Do filtration longer and frequently
Clean/replace the cartridge
·Change the spa water completely
Refer to the chemical manufacturer’s
instructions.
UK Office:
Canadian Spa Company
Canada House
Salbrook Road
Salfords, Redhill
Surrey, RH1 5GL, UK
T: +44 1293 824094
F: +44 1293 824750
www.canadianspacompany.co.uk
North America Office:
Canadian Spa Company
2-3620B Laird Road
Mississauga, Ontario
Canada, L5L 6A9
T: +1-877-347-7727
F: +1 (905) 825 2513
www.canadianspacompany.ca
German Office
Lützerathstrasse 127
51107 Köln
T:0049-2203-995580
F:0049-221-94655342
www.canadianspacompany.com
Asia Office:
Canadian Spa Company
No.460 Lanxue Road,Huanglou,
Pudong Area Shanghai,P.R.China
Post Code： 201205
Tel： +86 21 58942200
Fax： +86 21 58940305
www.canadianspacompany.com
w w w . c a n a d i a n s p a c o m p a n y . c o m
Do not return the product to the store.
Contact your local after sales service centre.
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