13
CODE
Situation
Problem
C a u s e s
Solutions
E1
Not heating Not
heating
properly
Wrong temperature
control sensor
Temperature control
sensor short circuit
or open circuit
Need qualified electrician
E2
Not heating
properly
Wrong temperature
control sensor
Temperature control
sensor short circuit
or open circuit
Need qualified electrician
E3
Not heating
properly
High water
temperature
indicator
The filled water is
over 45
℃（
113
°F）
Cut off the power, make sure
the spa water is between
2
℃
~44
℃（
36°F~111°F
）
If this does not solve the
problem, please call for
service.
E4
All functions
do not work,
buzzer warning
Low water
temperature
indicator
The spa water is
lower than 2
℃（
36
°F）
Cut off the power, make sure
the spa water is between
2
℃
~44
℃（
36°F~111°F
）
If this does not solve the
problem,please call for
service.
E5
All functions
do not work,
buzzer warning
High water
temperature
indicator
The filled water is
over 50
℃（
122
°F）
Cut off the power, turn to
qualified electrician to reset
the thermal cutout described
in next paragraph. If this does
not solve the problem,
please call for service
E6
Not heating and
filtering properly.
buzzer warning
Water pressure
is not big enough
to activate heating
Inlet or outlet on inner
wall are blocked
Filter cartridge is too
dirty
Spa water does not
reach minimum water
level
Air-lock in pump
Clean inlet and outlet
Clean or replace filter
cartridge
Add water to reach Water
level.
Do air release as outlined
again
If this does not solve the
problem, please call for service
E7
All functions
do not work,
buzzer warning
Dry-run heater
heating at no water
situation, system shut
down automatically
Need qualified electrician
If you experience any problem, do not hesitate to contact your local dealer or our after sales service. Any defect or damage caused
by installation, alteration or repair by anyone who is not an employee of Canadian Spa Co. or authorized service
technician is not covered by the Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse, alteration
or attempted alteration, repairs or attempted repairs by anyone other than an authorized Canadian Spa Co. service technician,
improper installation, improper water chemistry, improper maintenance, acts of god, or damage caused beyond the control of
Canadian Spa Co. Misuse and abuse shall include any operation of the spas other than as directed in the
Canadian Spa Co. Manual. Examples of misuse and abuse include, without limitation:
Damage of the spa vinyl bladder caused by leaving the spa uncovered while the spa is empty of water or not in use
Damage to the spa surface caused by contact with unapproved cleaners or solvents.
Damage caused by unapproved sanitizer such as calcium hypochlorite, tri-chlor type chlorine or any sanitizing chemical that
may remain undissolved on the spa vinyl surface.
CHECK 1
Check water level, fill the tub up to the water line, and see if this resolves
the pump’s malfunctioning.
CHECK 2
Make sure the transparent connection hose covers/plugs have been
removed before turning on the pump.
CHECK 3
If pump makes a grinding noise, bleed the air out of the pump by unscrew-
ing the air purge valve till water shows up and re-tighten. Check if this
resolves the pump’s malfunctioning.
CHECK 4
Check inlet and outlet of the tub, clean and remove any obstructions
detected and see if this resolves the pump’s malfunctioning.
CHECK 5
Check the filter - if it is dirty or scaled, wash or replace the filter and
see if this resolves the pump’s malfunctioning. Make sure the filter size
is appropriate and it is not too dense.
CHECK 6
Check the connection hoses, making sure that they are not kinked or bent and
that both the tub and the pump are set on the same level surface.
If you still cannot solve the problem, please contact the customer service.
Disclaimer: Canadian Spa Co. or any of its authorized service technicians shall not be held liable for injury, inconvenience, loss of use, chemical or water
damage, transportation costs, continent liabilities or any other incidental or consequential costs, expenses or damage as result of any deficiency or
alleged deficiency of the spa. In no event shall Canadian Spa Co. be liable, for any reason or cause, in excess of the amount paid for the product. No
other warranties, expressed or implied, are valid. No agent, dealer, distributor, Service Company or other party is authorized to change, modify or
extend the terms of this Limited Warranty in any manner whatsoever.
RESET PROCEDURE FOR CONTROL UNIT
• Locate the small hole marked “reset” on the bottom of pump. Then, inset a small stick (It should be less than 0.9cm in length into
the hole, press down, you can hear “ping”, the reset is successful. Then, connect pump with spa again. Take off the stopper on the
inner spa and repeat the previous outlined steps to use your SPA.
• Details for CODE E6. When there is E6 on the panel of pump. Please follow the instructions below:
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