Shift Totals Request
Shift Totals indicate the amount transacted through the terminal since the last shift totals
request was processed.
1.
Initiate settlement on the POS
2.
Wait for processing to be completed
3.
Shift Totals report is printed
Store and Forward (SAF)
Store and Forward (SAF) is the ability to process offline transactions. The PINpad will display ‘SAF’ in
the top right hand corner of the screen to indicate that there are one or more entries in the store and
forward memory of the terminal.
‘Settlement Sending Stored Transactions’ is displayed if a settlement is triggered and there are SAF
entries that need to be forwarded to the Bank. ‘Sending Stored Transactions’ is displayed when a stored
transaction is sent online after the idle timer has been triggered or the cumulative totals report has
been requested.
When a transaction that exceeds your floor limit is performed in the SAF mode, an authorisation
number will need to be obtained by calling the authorisation centre.
Obtaining a duplicate receipt
This request is actioned from the POS. Allows you to reprint the last completed transaction,
showing all details of the transaction including whether the transaction was approved.
Setting the manager refund limit
1.
Press [Func] or Menu key (with circle icon)
2.
Select Option 1 – EFTPOS
3.
Enter the Manager Password
4.
Select Option 3 – Special Functions
5.
Select Option 1 – Refund Limit
6.
Select Option 1 – Operator to set the Operator Refund Limit or Option 2 – Manager to
set the Manager Refund Limit
Changing your password
1.
Press [Func] or Menu key (with circle icon)
2.
Select Option 2 – Terminal
3.
Enter the Manager Password
4.
Select Option 2 – Passwords
5.
Select Option 1 – MANAGER to set the Manager Password or Option 2 –
OPERATOR to set the Operator Password
6.
Enter the password and press [OK]. Repeat to confirm the new password
Forgotten Password
If you have forgotten your Manager Password, please contact the CommBank 24 Hour Merchant
Helpdesk on
1800 230 177
in order to have your password reset.
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