CAMBRIONIX TS2-16 User Manual Download Page 32 | Manualshive

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TS2-16

Page 31 of 36

/var/log/cambrionix

You may delete the file below when you are finished with it.

/etc/opt/cambrionix/cambrionix.log.cfg

7.7. Software troubleshooting

Some users have noted that the API can cause a high level of       CPU usage. This can sometimes be
linked to the API recorder       service. If you are finding this and you are not using it then we would
reccommend to uninstall it from your system entirely.

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Summary of Contents for TS2-16

Page 1: ...User Manual TS2 16 2022 09 2022 Cambrionix Ltd All rights reserved EN ...

Page 2: ...necting to the mains 9 4 4 Charging 9 4 5 Cables 9 4 6 Registration 9 4 7 Help and Support 9 5 Using your TS2 16 11 5 0 1 LED Configuration 11 5 1 Using without connecting to host 11 5 2 Using when connected to host 12 5 2 1 Connecting the Hub to a host computer 12 5 2 2 Charging 12 5 2 3 Data Transfer 12 5 3 Scalability 14 5 4 Manage Ports Your TS2 16 15 5 4 1 Port Modes 15 5 4 2 Switching port m...

Page 3: ...ables and Placing Orders 25 7 Troubleshooting 27 7 1 Initial troubleshooting tips 27 7 2 Logging through LiveViewer 27 7 3 Hardware Failure 28 7 4 Device connection 28 7 5 Hub connection issues 29 7 6 No GUI 30 7 7 Software troubleshooting 31 8 Disposal 32 9 Returns and Damaged Products 33 9 1 What do I do if my order arrives and something the product is faulty or is physically damaged 33 9 2 What...

Page 4: ...ice charging and synchronisation can be monitored through Cambrionix s LiveViewer Application the Application Programming Interface API or Command Line Interface CLI Cambrionix s free monitoring and control software can be downloaded from www cambrionix com products api With your TS2 16 there is a Thunderbolt connection to the host which is capable of up to 20Gbps meaning your upstream speeds to t...

Page 5: ... use and safety during operation This user manual cannot cover all possible applications If you would like additional information or if problems arise that are not sufficiently addressed in this manual please ask your distributor or contact us directly using the means preferred which are located on the back cover of this manual CAUTION Personal Injury and Damage to the product l Observe the safety...

Page 6: ...ire Hazard Mandatory action signs Read operating instructions Mandatory regulation 3 4 Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and International safety regulations Modifications to the product could affect safety and render the product non compliant with relevant safety standards resulting in injury or damage to the product CAUTION An e...

Page 7: ...5 Power supply This section describes the safety precautions you must follow when using the power supply CAUTION An electric shock or personal injury may occur l Do not use a damaged power cord or plug or a loose power socket l Do not touch the power plug with wet hands l Do not allow liquids to come into contact with the unit or power supply CAUTION Damage to your product may occur l Do not short...

Page 8: ...d near heat sources l Connect the plug to an earthed socket CAUTION Damage to your Cambrionix product may occur l Operate the product only in an environment where the ambient temperature is inside the operating temperature range l Operate the product only in an environment where the relative humidity is inside the operating range l Be careful not to leave the power cord underneath a heavy object C...

Page 9: ...tents and quantities are correct before opening This is to avoid retesting and repackaging any items that are not required When opening the packaging use a suitable method to open the box i e do not use a knife This is to ensure the product is not damaged CAUTION Personal Injury and Damage to the product l There will be a sticker on the hub advising you to read the User manual before use This will...

Page 10: ...ing controller will determine the maximum amount of charge it wants to draw down 4 5 Cables Some USB cables are data transfer only and some are power delivery only There are also options that can handle both tasks Be sure to verify a cable s abilities before purchasing it and select a cable which can handle the speeds and power transfer that you require We would advice using the cable that was pro...

Page 11: ...product information for the hub in question This can be found on the Device Information Plate which is either on the underside or back of the unit Providing serial and Purchase order numbers can help identify the product in question faster and speed up the process ...

Page 12: ...d is profiling the device Red Port is in charge mode and is charging Yellow Port is in sync mode and has a host connection Green Port is in charge mode and the device has reached the charged threshold 5 1 Using without connecting to host When the Hub is switched on and is not connected to a local host computer it is automatically configured to charge devices using its intelligent charging algorith...

Page 13: ... you wish to limit the charging to your devices whilst connected to your host system then you can disable CDP on all ports by inputting the following commands The CLI commands for turning off the sync charge options with a 1 or 0 per port settings_unlock settings_reset settings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 settings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 reboot This can ...

Page 14: ...ems and can transfer data between these operating systems and many mobile operating systems such as iOS and Android In order to transfer data connect the host port to your local host computer using a Thunderbolt 2 compliant cable Any devices connected to the hub will now appear as if they were connected to the host computer s USB port ...

Page 15: ... can handle up to 16 endpoints If you wish to synchronise more devices multiple hubs can be daisy chained to allow up to 96 devices to be managed simultaneously from a single host computer To daisy chain multiple hubs each hub needs to be connected to mains power individually then the first hub in the chain should be connected to the local computer through one of the Thunderbolt ports The next hub...

Page 16: ...en switch to Charge mode the USB device will disconnect briefly whilst the profiling process takes place Once the profiling has taken place and a charging profile is selected the device will then draw a charge rate which will be defined by the charging controller within the USB device The charging profile will limit the maximum amount that the device is able to draw If you are in Off or Charge mod...

Page 17: ... 6 2 4A Typically used by Apple 5 4 4 Firmware The firmware can be kept up to date using our LiveViewer software As part of delivering an easy user experience our LiveViewer application is now a set and forget solution The LiveViewer application will discover your USB hub s firmware and present an update for you To update the firmware first go to the firmware updater section of LiveViewer Here you...

Page 18: ...mence Firmware versions and hardware We advise not to change the firmware version on any new products you receive as this may cause compatibility issues and stop your TS2 16 from functioning CAUTION Your TS2 16 may not function correctly l Do not install old firmware onto a new product CAUTION Your Cambrionix Firmware may get corrupted l Do not interrupt the Firmware update process l Do not discon...

Page 19: ...nto Beta before it is merged into the Release version If you have found a bug that we have a fix for the Alpha and Beta releases may already have addressed these and implemented fixes 5 5 1 Installing Software Cambrionix has two pieces of software that can be used to manage the devices and your hub using different host systems This section has instructions and information on using our software on ...

Page 20: ...nt energy rate Tick boxes adjacent to each port symbol allow that port mode to be changed when the enable port controls is selected When the port is in Sync mode only instantaneous current can be monitored through LiveViewer When the port is in Charge mode the charge profile current energy rate charge duration and end time are displayed In addition to individual port information and control LiveVi...

Page 21: ... from www cambrionix com products api and installed on the host machine Port information and control can be provided through the API Calls are sent as a request to the API to Get port device or Hub information or Set port functions such as mode A library of sample code can be obtained from www cambrionix com products api to help you integrate many of these functions into your process workflow alon...

Page 22: ...appear to show the installation status From this bar you can also view the release notes for the version of the software you are looking at 5 5 5 Removing Software If you wish to uninstall the software Cambrionix LiveViewer and Cambrionix API from your host system the following steps can do this One thing to note when removing the API is to check you have also removed the recorder service which wi...

Page 23: ... enter the password and the software will be removed The second way you can remove software is by using the command line All you need to do is to use the command in the following fashion sudo apt remove program_name You ll be asked to enter your account password When you enter it nothing is visible on the screen You will need to confirm removal it will ask for your confirmation press the enter key...

Page 24: ...ore in depth information here www cambrionix com cli Two example commands can be seen below you can use these commands to check hub information and health Command Action system Show hardware and firmware information health Show voltages temperatures errors and boot flag ...

Page 25: ...ontact Cambrionix immediately l Ensure that the product is switched off and the power cord is removed from the product Hold the power cable by the plug and do not touch either the plug or the power cord with wet or damp hands as an electrical shock may result l Wipe the product with a clean dry and soft cloth Do not use detergents which contain alcohol solvent or surface active agents Do not spray...

Page 26: ...es you will require to connect devices to the hub Cables 16 x USB 2 0 Type A If you require any spare parts such as the power cables or Thunderbolt 2 cable these can be ordered by quoting the product part number and the spare part number available from what s included section These can be ordered from the reseller or solution partner you purchased your TS2 16 from or from Cambrionix directly To fi...

Page 27: ...TS2 16 Page 26 of 36 ...

Page 28: ...gs 1 Open LiveViewer if this is not already downloaded then go onto our website and download both the API and LiveViewer www cambrionix com software 2 Once in LiveViewer on the left hand side of the screen select the settings section 3 Once in the settings section select the API tab 4 In the API section click the cog on the right hand side of the local API 5 Click the select all tick box and then ...

Page 29: ...e device connection Some devices can have unstable connections with your host system through the TS2 16 We have only observed this behaviour in a very few amount of devices by disabling CDP this has resolved all issues and the connections are stable You can disable CDP through NVRAM settings either by going through the advanced settings and turning Sync charge off or through the API and disabling ...

Page 30: ...umber of endpoints available on the USB controller in the host system This limitation within the USB controller can only be resolved if you connect fewer USB devices to the controller in question For Apple devices there is a setting called USB accessories which can be activated Once activated it will reduce the amount of times a device will need to be unlocked trusted More information can be found...

Page 31: ...pe C cables may not work on the daisy chain when connecting the expansion port to another PDysnc 4 We recommend to use passive type C cables and not to use cables fitted with e markers see your cable supplier to see if e markers are fitted Cannot access COM port You may get an error message stating COM and then a number could not be opened Access is denied This is because an application has contro...

Page 32: ...opt cambrionix cambrionix log cfg 7 7 Software troubleshooting Some users have noted that the API can cause a high level of CPU usage This can sometimes be linked to the API recorder service If you are finding this and you are not using it then we would reccommend to uninstall it from your system entirely ...

Page 33: ...the Council of the European Union on the waste electrical and electronic equipment WEEE and in jurisdictions adopting that Directive is marked as being put on the market after August 12 2005 and should not be disposed of as unsorted municipal waste Please utilize your local WEEE collection facilities in the disposition of this product and otherwise observe all applicable requirements Cambrionix PR...

Page 34: ...leshoot internally l Please include photos of the damaged box and product when contacting Customer Support Note If you have received your order in a damaged box and the damage was indicated to the courier please provide us with a copy of the delivery note detailing this 9 2 What happens after I have requested a Return l If you have not purchased the Product s direct from Cambrionix please contact ...

Page 35: ...tion on our website l Where Cambrionix arranges collection return shipping will be free unless Cambrionix notified you otherwise l When contacting us about returning a product please provide the following information Collection Address Weights and dimensions of shipment Preferred collection date and time Product serial number Purchase order number ...

Page 36: ... acknowledges that all trademarks registered trademarks service marks and other protected names and or symbols contained in this manual and related documents are the property of their respective holders Mac and macOS are trademarks of Apple Inc registered in the U S and other countries and regions Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries Android is a tradema...

Page 37: ...18669 0006 90079186690006 MOD IT 195761 195761 MOD IT DS 30202007995X 30202007995X MOD IT MM 30202007994Y 30202007994Y MOD IT STACK 30202007993P 30202007993P MOD IT DS 6077253 6077253 6077253 MOD IT DS 3a2f8b88e935 202012311 202012311 MOD IT DS 195759 195759 MOD IT DS 329440 001 MOD IT DS 29 735 477 D936 001 MOD IT 6077254 6077254 6077254 MOD IT MM 6077255 6077255 6077255 MOD IT MM 2a6ebe915fe9 20...

Page 38: ...ley Road Cambridge CB4 0DS United Kingdom 44 0 1223 755 520 enquiries cambrionix com www cambrionix com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 2022 09 2022 Cambrionix Ltd All rights reserved EN ...

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