42
Lib
er
at
ors
Return & Restocking Policy
XVI
When a Liberator is received, it should be inspected immediately,
as outlined in Section VII, Unpacking and Setup Instructions.
If a problem with the unit should be encountered, reference
should be made to the Troubleshooting Chart in Section X, page
12-13. If these procedures do not provide a solution for the prob-
lem, the following steps should be taken:
1.
Call CAIRE Inc. Customer Service. State the problem with
the unit. If it is determined that the problem cannot be
solved by the distributor, a Return Material Authorization
(RMA) number will be assigned to the unit or part(s). If a
Purchase Order Number is to be referenced, please give this
number to the Customer Service Representative at that time.
2.
Carefully package the parts, or repack the unit in its original
shipping container, precisely as shipped.
3.
Write the Return Authorization Number on the top of the
shipping container.
4.
Return the unit or parts by professional carrier to:
CAIRE Inc.
2205 Airport Drive
Ball Ground, GA 30107
C
AIRE
Medical
Ltd.
Unit 6, Ashville Way Wokingham
Berkshire, RG41 2PL United Kingdom
Ph +44 (0) 1189 367060 Fax +44(0) 0118 979 9245
All equipment returned to CAIRE Inc. must be shipped
“prepaid”.
When the defective item(s) is received at CAIRE Inc., it will be
serviced and returned to the distributor as soon as possible. A
copy of the “Repair Cost Sheet” will be enclosed giving a detailed
listing of any maintenance performed.
Restocking Policy
If it becomes necessary to cancel an order with CAIRE Inc. af-
ter the shipment has been received, use the following “Restock
Policy” procedure:
1. Notify the Customer Service Department at CAIRE Inc. us-
ing the toll-free number. When contacting Customer Service
personnel, it will be necessary to relay the following infor-
mation:
a. State the quantity and description of equipment to be re-
turned.
b. Give the Serial Number of each unit to be returned.
c. State the equipment purchase date.
2.
A RMA number will be issued in the name of the distributor
by CAIRE, Inc. for the equipment to be returned. When the
equipment is shipped to the factory, the RMA number must
appear on the packing slip.
3.
All equipment must be returned “prepaid” to:
CAIRE
Inc
.
2205 Airport Drive
Ball Ground, GA 30107
C
AIRE
Medical
, Ltd.
Unit 6, Ashville Way Wokingham
Berkshire, RG41 2PL United Kingdom
Ph +44 (0) 1189 367060 Fax +44(0) 0118 979 9245
4.
Finally, a “Credit Memo”, minus a 15% restocking fee, will
be
issued to the distributor when all equipment has been re-
ceived, inspected, and restocked by CAIRE, Inc.
Return of Unused Non-Defective Merchandise
CAIRE Inc., at its discretion, charges a 15% restocking fee for
unused non-defective merchandise that is returned. An RMA
number must be obtained from CAIRE Inc. Customer Service
prior to return of any goods. Merchandise cannot be returned for
credit after sixty (60) days. Customer to pay all freight charges.
Tracking capability and insurance on all returned goods is ad-
vised. CAIRE Inc. will not be responsible for misdirected ship-
ments.
Liberators Technical Service Manual • PN 13350704 Rev
K
