PN 15062781-C4 H | User Manual 15 - ENG
Companion 5
Alarm Conditions Table
Audible
Alarm
Colored
LED
Cause
Your Action
Off
Green
Solid
The concentrator is
working properly.
None
Continuous
RED Solid
The concentrator has lost
power but the power
switch is still in the
“ON” position.
Verify that the concentrator’s electrical cord is
plugged into an outlet and that the outlet has power.
Try a different outlet. If the problem continues,
connect to a back-up oxygen supply and contact your
healthcare provider.
Continuous
RED Solid
System Malfunction
Turn the power switch in the “OFF” position
immediately. Disconnect the AC Power from the wall
outlet. Wait 5 minutes. Connect the AC Power back
into the wall outlet and turn the concentrator back
on again. If the alarm continues, service is required.
Connect to a backup oxygen supply and contact your
healthcare provider immediately.
Beeping
RED
Flashing
Product Flow Rate Too
High or Too Low
1. Ensure that the cannula is not kinked or blocked. If
used with a humidifier bottle, ensure that it is filled
properly and not creating a blockage.
2. Ensure that the Companion 5 has proper
ventilation. It needs to be at least 12 inches (30 cm)
from any surface to ensure the vents are not blocked.
3. If the problem persists, switch to an alternate
source of oxygen and contact healthcare provider for
assistance.
Continuous
Yellow
Solid
The Companion 5 has
detected low oxygen
levels.
1. Ensure the air intake filter and exhaust locations
are not clogged or restricted. 2. Ensure the
Companion 5 is in a well-ventilated area. Make
sure there are at least 12 inches between the back
and sides of the Companion and any obstructions
(furniture, curtain, etc.).
3. If the condition persists, switch to an alternate
source of oxygen and contact your healthcare
provider immediately.
Beeping
Yellow
Flashing
The Companion 5 has
detected low oxygen
levels.